DecorGlamour.com

unfortunately, there is nothing we can do at this time

We apologize for any inconveniences you may have experiencedYour missing knobs were sent out to you on a separate order #***

This order was placed on 10/* after business hours. The order did not come in to our system until 10/*. We shipped out the order on 10/**. This is exactly 2 weeks since the order was placed and the time frame we give our customers when they call for lead times. Even if you go with the time frame of...

7-10 business days, 10/** was 11 business days since the order was placed.We cannot waive the restocking fee at this time since the order shipped out on time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Please cancel my order. So much time has passed that I ordered the product elsewhere. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

A refund check has been requested from our Accounting Dept.

Revdex.com:
At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted].
I would also like to add an additional fact about this case. According to their policy, they are not allowed to charge peoples cards until the item has shipped; as stated in my previous explanation and copy of their policy. I am attaching now a copy of my bank statement saying they charged my card on the day I ordered, even though they didnt not ship my order until more than 30 days later, after I cancelled and asked for a refund. Attached is my bank statement showing them taking money out of my account when they were not supposed to. This is larceny, along with a 5th or 6th contradiction to their own policies and general consumer procedures.
Sincerely,
[redacted]

Since the item on your order is a special order item, it generally takes 3-4 weeks to ship. Your order is scheduled to ship in the beginning of next week. A tracking# will be emailed to you as soon as it is...

available.

Your order was delivered on April **, 2 months before your claim and it was signed for as delivered in good condition. The proof of delivery is a legal document. The POD was not noted of any discrepancy at the time of delivery therefore a claim could not be honored.

In order to ship out any replacements, the defective item needs to be returned. An RGA (return authorization) # [redacted] was sent to the customer on 5/**/2014, but the defective item has never been...

returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

One pallet was delivered but only contained the vanity.  The sinks was not included and has not arrived yet.  I do not  want the item anymore since I ordered it through another vendor. Please refund my credit card for the items not delivered. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I do not consider my complaint to be resolved until I actually receive a refund check.  Part of my complaint is that I have been told by this company that they would issue a refund check and then nothing happens and they don't respond to any communication.  They said they would issue a refund check back in April and nothing has been done, I'm still waiting for the refund check to be issued.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  %

All items on our website are available to order. we do not stock these items,...

they need to be special ordered. 
As per our cancellation policy, an order is considered cancelled ONLY IF YOU RECEIVE CONFIRMATION THAT IT WAS CANCELLED. 
Unfortunately this item in question does not have option to send back after 30 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The invoice from the shipper states that they shipped just the vanity and it was only one piece. I can send documents showing it was not delivered  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have seen no responses on this case but the company did refund my money and I consider the case closed.
Sincerely,
[redacted]

I apologize for any inconveniences experienced with this order.
Even if a cancellation was requested on Oct *, we would not have been able to confirm cancellation because the order had already left...

supplier and could no longer be cancelled.
The only way would be with a restocking fee, as per our policy:
Order Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor.

Revdex.com:At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted]. HOWEVER, they did send a check in the amount of my original purchase. Sadly, there was no letter, no apology, no communication of any sort. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted].
Sincerely,
[redacted]

This order has been cancelled and a full refund has been issued.

Revdex.com:At this time, my complaint, ID [redacted] regarding DecorGlamour.com has been resolved.
I finally received a refund check.
Sincerely,[redacted]