DecorGlamour.com

Review: I received a defective door lock, did all that was asked of me to resolve the problem. Talked to a manager who assured me a replacement would be made and with three day express shipping. I have contacted the manufacturer of the lock and was told that Decorglamour.com did not reorder the lock as promised. I have spent a ridiculous amount of time to get this resolved and Decorglamour.com continues to not follow through with their word and brakes promises. This process has been going on for months.Desired Settlement: Have them do what they have said over and over, replace my lock with three day shipping, as promised.

Business

Response:

In order to ship out any replacements, the defective item needs to be returned. An RGA (return authorization) # [redacted] was sent to the customer on 5/**/2014, but the defective item has never been returned.

Review: I ordered 2 items from them and only one was delivered. After 2 weeks of calling multiple times a day Inwas told that they claim it was delivered and refused to help me. I called them at least 10 times to try and resolve this but was told they wouldn't help me. At this point I don't want the missing item since I am ordering it from another company because I need it asap to finish my bathroom remodel.Desired Settlement: Full refund for missing item.

Business

Response:

Your order was delivered on April **, 2 months before your claim and it was signed for as delivered in good condition. The proof of delivery is a legal document. The POD was not noted of any discrepancy at the time of delivery therefore a claim could not be honored.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The invoice from the shipper states that they shipped just the vanity and it was only one piece. I can send documents showing it was not delivered

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

One pallet was delivered but only contained the vanity. The sinks was not included and has not arrived yet. I do not want the item anymore since I ordered it through another vendor. Please refund my credit card for the items not delivered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The delivery was signed for that it was delivered complete. All documents point to the fact that it was delivered complete on 1 pallet. At this point there is nothing we can do.

Review: Placed an order with Decorglamour.com consisting of cabinet pulls and knobs. My order arrived with the exception of two knobs. I have tried numerous times to contact this company, by phone and email with no response. I do not recommend ordering from this company.Desired Settlement: I would like the two knobs I ordered and paid for.

Business

Response:

Customer [redacted] purchased an order with Decor Glamour on June **, 2013. Customer received her items on time, except for on line item which was currently on back order at that time. Customer's item shipped a week later.

customer received all items.

Consumer

Response:

At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted].

Sincerely,

Review: I placed an order with Decorglamour.com on July **, 2013 (order #[redacted]). I have attempted to use the Order Status button on their website, but continue to receive a failure error. I have attempted to email this merchant three times (August **, 2013, August **, 2013, and August **, 2013) via their customer service department to get the order status. No response from any correspondence. I Amin desperate need of a replacement faucet and cannot wait several more weeks for this merchant to ship my order.Desired Settlement: I am requesting the order be cancelled since it appears to not be in stock or been shipped.

Business

Response:

To whom it may concern,

Customer [redacted] purchased an order with Decor Glamour on July **, 2013 . The customer sent a status email to our status department on Sunday, August **, 2013(We are closed Saturdays and Sundays) and received a reply from our company on Tuesday August **, 2013 at 11:00am stating his order was going to ship that same day.

The customer received a second email from our company on Wednesday, August **,2013 at 2:13pm with a tracking number, so he could track his package. Both times the customer contacted our status department he was given detailed information on his order.

[redacted]'s order shipped on August **, 2013 and was delivered on August **, 2013 at 12:30pm

Consumer

Response:

At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted].

Sincerely,

Review: I have repeatedly attempted to cancel an order because of failure to deliver the product in a the promised time. Before I ordered the item, I was told that the items would be delivered within 5-7 business days. I told the representative that I needed the items quickly because my kitchen remodel was due to be completed and I needed the items in a week. The representative put me on hold, and then came back on the line, said the order was not back ordered, and that the I would receive the item within 5-7 business days. On the following day, I submitted an order status request because I did not receive an confirmation email. I was sent an boiler plate email response that the item would be shipped after it was received from their warehouse. I submitted status inquiries on July **, Aug. [redacted] and Aug. [redacted] and received the same email response that item would be delivered within 5-7 business days. After two weeks without a shipment, I contacted the business via email and phone on August [redacted] to cancel the order. I sent the email at 8 a.m. in the morning and left a phone mail message as they do not answer their phones on the weekend. On Monday August [redacted] I contacted the business again to ensure the order had been cancelled as I never got a response from the email or phone message. I was told the the typical delivery time was 2.5 weeks (which is not 5-7 business days) and that I could not cancel the order as the order even though they had not shipped the order because they were awaiting shipment from the manufacturer to their NJ warehouse. As the item had not left their warehouse, it was unclear why the order could not be cancelled. The representative indicated that I would be charged a 25% restocking fee. I was mislead by the representative that I spoke to before ordering. If I had been told that the typical time was 2.5 weeks, I never would have ordered from this vendor as I had other options. Today I received a notification for UPS shipment of the item. I did not authorize this charge and will dispute the charge with my credit card company. I called this business three times today to inquire as to why the items were shipped after I cancelled the order and after a representative knew that I cancelled the order. I was put on hold after 10 minutes I hung up and attempted again to talk to a representative. 3 times I inquired why I received UPS notification after the item was cancelled. Each time I was put on hold. The last time I was put on hold was 5 minutes before their COB.Desired Settlement: I expect an apology because I was mislead by the original representative and I believe the representative (who seems to answer for customer service as well as billing) put me on hold to avoid dealing with the situation. I also do not intend to accept delivery of these items or to be charged for a restocking fee. I told that representative the I needed the items quickly and was assured that I would received the items within 5 to 7 business days. If this businesses typical delivery time is 2.5 weeks, then their website should indicate that. This is unreasonable length of time for delivery. Their competitors ([redacted]) selling the same products are able to deliver in 2 days.

Business

Response:

Customer [redacted]. Purchased an order with Decor Glamour on July **, 2013. We are not certain which representative she spoke with, but all our reps state to our customer's before purchasing items that it takes 5-7 business days before the manufacture ships to our NJ warehouse. It states in our notes that the customer spoke with one of our reps and it was clear to her that the general transit time takes 2-2 1/2 weeks before she receives her items. ·There Is no email nor any note indicating this customer.wanted her order cancelled.

Customer's order was shipped August **, 2013.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. The Revdex.com informed me on September [redacted], that, "Your Revdex.com has tried to present your complaint to DecorGlamour.com in an attempt to resolve this matter to your mutual satisfaction. Unfortunately despite our efforts, we have received no response to your complaint. We attempted to contact DecorGlamour.com through written correspondence twice on your behalf, but we must now close this matter in our files...... You may want to pursue this matter through alternative resource..... The firm's failure to respond to your complaint will be reflected in its Revdex.com record. The firm's rating may be affected by its failure to answer even one complaint. Your experience may, therefore, alert other inquirers seeking information through the Revdex.com."