DEFENDERS d/b/a Protect Your Home

October 13, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. dba Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint No. [redacted] Account No....

[redacted]   Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc. dba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. In summary, Ms. [redacted] states that she was under the impression, to relocate the system, that Protect Your Home would come and move it at no charge. She had to provide her credit information and paid a $99 installation fee in order to set up a new installation to avoid termination charges on the original contract. She confirmed with the sales agent that when relocating the service, it would just be a continuation of the contract. She was told otherwise at the installation and therefore cancelled the movers account and would like to have her original contract waived and installation fee refunded. Ms. [redacted] did enter a contract with Protect Your Home on November 23, 2015. She contacted Protect Your Home on September 19, 2016 to relocate her services and did pay $107.28 for the installation fee. Protect Your Home does allow the equipment to be removed at the previous location at no cost. It is only the installation fee that the customer is required to pay to relocate the system. This installation fee is never free. Our customer sometimes mistake the free service to remove the system with the installation fee for the new account. I went back and listed to the sales call September 19, 2016 and the sales agent did tell her that this would be a continuation of the contract. This information was incorrect. A new contract is required at every installation. We do not allow a continuation of any contract once the services are no longer at the original listed address. Due to the misinformation, I am willing to release Ms. [redacted] from her original contract without penalty. I have made numerous attempts to reach Ms. [redacted] at each number provided and have not yet made any contact. I will not be able to honor this release from contract until I speak with her on the phone. I will need to warm transfer her to ADT to verbally verify her password to cancel. Once ADT has placed the cancellation, I can request that the balance be waived. There is a deadline to this, she will need to contact me to cancel by March 3, 2017. ADT will own the contract after that date and may not honor the full release from contract. In regards to her refund, $107.28 was paid back to her on October 11, 2016. I apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution.   Sincerely,   Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com: I have sent an Email but I will send this also. I am responding to the statement from ADT R?\/T my  complaint. They did not respond appropriately to my specific complaint and some of their statements are not true. I reqest that they read my complaint and respond in an honest manner if they are the reputable company that they are stateing to be. I have been the victom here. I request my money returned and they receive their equipment .
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

January 20, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240...

 Re:                  [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  I have researched this accountand found that the customer is indeed due 2 $100 Visa Gift Cards.  I also show that on January 15, 2015 theseGift Cards were put in to be shipped directly to the customer.  We do ask that the customer please allow 7-10business days for processing.  Theyshould receive these cards within 15 business days.   We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  [redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833

March 28, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that she was promised $400 in Visa gift cards by the technician. She would like this honored or reimbursed for cancelling the service in order to go with a different company. Protect Your Home honored her request for $400 in Visa gift cards. I was able to locate the document that the technician signed off to offering this promotion. The technician was off process and will be coached accordingly. The $400 was shipped to Ms. [redacted] on March 24, 2017. I called her and advised her through voicemail.     Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will not accept the company's resolution. They overcharged me four different times not just ones. Claim # [redacted] Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, under the condition that I receive the refund amount of $491.21 offered by Protect Your Home. Besides this offer, I would like to make some comments about the customer service of Crystal F[redacted]:1. When Crystal called me, rather than being courteous in listening to my concerns, she said she has to call in response to the Revdex.com and made it sound like she was only calling due to protocol and not to discuss the issues with me.2. Her title is Customer Loyalty Representative, but instead of trying to help me she continued to lecture me about the contract and tried to buy me off with a $50 gift card. I understand that all she is aware of is the contract and not what the technician had said to me, but she does not have the customer's side. It seems that their technicians are saying whatever sugar-coated words they want in order to get someone to sign the contract and need to be trained better to say things in accordance with the truth. Otherwise, there will be a lot more issues such as this.3. I do not want a technician to come to my home on October 20th. I clearly told Crystal that I am not interested in downgrading my service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I would like the option of having me released from the contract, as offered  and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]  Date Sent: 12/5/2014 9:22:19 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Defender Security Company DBA Protect Your Home has not addressed the complaint.  Since I filed the complaint I have new details about the blatant misrepresentations that Defender Security Company DBA Protect Your Home continues to make regarding their installation of security equipment while acting as an agent for ADT.  Defender Security Company DBA Protect Your Home continues to over-charge me for the purchase and installation of a security system.I have a signed contract showing my total charges for equipment and installation.  The contract was signed at my residence by myself and the sales representative from Defender Security Company DBA Protect Your Home.Defender Security Company DBA Protect Your Home has consistently tried to 'up-charge' me and bill me for more than the contract price I agreed to.  The contract was signed by myself and their agent on the day of the installation. In an attempt to resolve the situation  I emailed a copy of the original signed contract to Defender Security Company DBA Protect Your Home.  I retained my original 'yellow' copy of the signed contract.  The agent for Defender Security Company DBA Protect Your Home took the 'top' copy of the original contract with him on the day of the installation.  Despite the fact that I made dozens of calls in an attempt to resolve the contract price, Defender Security Company DBA Protect Your Home continue to have their collection department badger me, calling me daily and demanding payment for charges that I do not owe.  Defender Security Company DBA Protect Your Home has continued this harassment in an attempt to bill for charges beyond the signed contract.I have continued to pay separately for monitoring service of the security system through ADT.At my request Defender Security Company DBA Protect Your Home sent me THEIR COPY of the signed contract, but in the copy they returned to me Defender Security Company DBA Protect Your Home has altered THEIR COPY of the original contract.  THEIR COPY does not reflect the agreement I signed.  Defender Security Company DBA Protect Your Home has crossed out the original itemized totals and revised all of the costs for equipment and installation upwards!  Defender Security Company DBA Protect Your Home continues to harass me with phone calls and incorrect invoices through the mail, trying to badger me into paying more than I agreed to pay.It is my sincere hope that the Revdex.com does everything in its power to put a stop to the harassment and aggressive business practices of Defender Security Company DBA Protect Your Home.Defender Security Company DBA Protect Your Home has revised my signed contract, charged my credit card for fees that were not agreed to and violated my rights.

March 28, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted]
[redacted]
[redacted]   Dear [redacted]...

[redacted],   This letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Summation of Complaint: Owner of complaint requests contract cancellation. Acknowledgement of Resolution: Offer Pending-In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. Our office decides that client will be held to the terms of the 2nd contract. We have found that client has signed a 2nd contract and was made aware of the mover’s clause. The matter of “hearsay” cannot be acknowledged without founded claim to consider. Client was asked by Service Manager to submit this document for review, in which he alleges SM “promised” statements that would triumph contract. To date, client has not produced any such document for further review and authentication. We will hold client to 3 year term of 2nd contract. We are open to negotiate a decreased BOC of 60%, however, we will not release without financial penalty. We apologize for any inconvenience this matter has caused.   Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

December 8, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] states he was to receive a $100 Visa gift card and a rate of $45.00 a month. He stated that he did not receive these items and would like this honored.   Mr. [redacted] contacted one of Protect Your Home’s full sale partners to set up his account. The customer went through Dish Installations full sale campaign. Per Dish, “If customer is asking about a gift card not listed on the account, direct them to www.myalarmrebate.com, enter ticket number ([redacted]) and follow rebate instructions. Partner offers and fulfills gift cards.”   He will need to follow the instructions listed above to receive the Visa gift card. In regards to the monthly rate, Protect Your Home offers $48.99 for the cellular back-up. We do not offer a rate for $45.00. I would recommend that this complaint be forwarded to Dish Installations so they can review the sales call and provide a response to that inquiry. We do not have access to their database.   I apologize if Mr. [redacted] was inconvenienced during this process, but I appreciate the opportunity to address his concerns and help come to a resolution.     Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

December 2, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that she was not aware of the extra charges required to install the additional sensors needed to protect her home. She also states the rate is higher than what was originally discussed. She would like to be refunded for the extra equipment she paid for and have a rate adjustment on her account.   Ms. [redacted] contacted Protect Your Home on November 11, 2016 in regards to a monitored ADT alarm system. Her equipment credit totaled $1873 of free equipment. The promotion reflected a rate of $27.99 with requires the basic landline service without ADT’s limited warranty quality service plan. Ms. [redacted] paid $104.25 for the installation fee and scheduled the installation the same day.   Upon installation, Ms. [redacted] purchased three extra sensors. She paid an additional $407.51 for these devices. She had no obligation to purchase these extra sensors and could have kept the equipment included in her free package. Ms. [redacted] also upgraded her monitoring services by adding PULSE with cell back up. These additional features increased her rate from $27.99 to $52.99.   Ms. [redacted] did contact Protect Your Home on November 28, 2016 to discuss the concerns listed in this complaint. She was offered a downgrade. She can return the extra sensors for a refund and have the monitoring services downgraded to a compatible landline service to lower her monthly rate. She did not agree to any of these options. I called Ms. [redacted] to offer the same resolution offer and left a voicemail. I apologize if Ms. [redacted] was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution.     Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

August 23, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No.[redacted] Acct. No. [redacted]...

                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, the consumer states Defenders didn’t refund full amount for the returned equipment.   The consumer returned equipment on August 2, 2017 during a service appointment. Here are the following items that has been returned: Exterior Siren ($289), touchscreen panel ($289), motion detector ($0), 2 key way remote ($0), 1 key remote ($129). The dollar amount next to each equipment were charged to the customer on the day of installation. However, the refund amount of $707 is a correct amount.   As a resolution, the consumer and I agreed upon 2 $200 Visas for the misinformation our technician provided. The Visa Gift Cards will be arriving in 17-21 business days.   Sincerely,   DeUndre E[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

-Greetings,The address to Defender direct turned out to be a private residence, because the owner of the property called me yesterday informing me of this and to take care of it, I am guessing not to have any mails going to his address. I called and spoke Defender direct so I was given this...

address:Defender Direct3750 Priority Way South Drive, Suite 200Indianapolis, IN 46240Thanking you in advance,[redacted]

December 4, 2014Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240...

Re:                  [redacted] Complaint No. [redacted]Acct. No.         [redacted]
Dear Ms. [redacted], This letter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. We have researched into Mrs. [redacted]’s complaint and located her account.  Our records show that her install that was scheduled for November 1, 2014 was cancelled the same day.  We spoke with her directly about these concerns several times in November, most recently on November 14, 2014.  We explained that the offer she discussed over the phone was based on a landline connection.  When the installer arrived, they decided on a wireless system which does have a higher monthly rate.  We also explained we do not repair any holes left after we remove our equipment.  However, I did offer to leave the main panel in her home so that no holes would be left from removal. We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address her concerns. Sincerely, [redacted] Customer Advocate [redacted]@protectyourhome.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]  the he notice of cancellation contract was submitted 12/18/15 11:26 AM the NOC contract clearly states paragraph 3 all refunds and appropriations will be made within ten business days of receipt of NOC contract this is a clear violation of a signed contract 45 days in unacceptable by terms of contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My existing working equipment was not left. My wife and I were both present when installer left his work areas clean. It seems that the company has taken the word of an employee that has committed fraud and not being accountable for replacing or compensating me for stolen equipment. I now have a hole in my wall with protruding wires where the old panel was. If this is their final resolution. It is in my best interest to proceed with legal action to be made whole. 
Regards,
[redacted]

October 10, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. dba Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint No. [redacted] Account No. [redacted]...

  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc. dba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. In summary, Mr. [redacted] states that he has been double billed since February although he relocated his services. He states that he has called in to get this corrected, but has had no help to get this resolved. Mr. [redacted] did relocate his services on February 27, 2016. When relocating a service, the original contract is voided and the billing is supposed to cease. If the appropriate departments are not notified, the billing can continue although the services were relocated. Mr. [redacted] was instructed to contact ADT three days after his installation to cancel the billing. He was instructed this in error. Protect Your Home was billing Mr. [redacted] at the time, so this cancellation should have been handled in house. Since the billing department with Protect Your Home was not notified, the billing continued for the monthly rate. Protect Your Home collected $105.98 and it is currently being refunded. ADT purchased the account shortly after and started billing the customer from March on. ADT collected $370.93 and it is currently being refunded now that I have brought this to their attention. The customer did attempt to make ADT aware, but the agent who took the call referred him back to the affiliate. This was instructed to him in error. All refunds have been submitted and are currently being processed. There is a total $476.91 that will be refunded to the customer both from ADT and Protect Your Home. I have contacted Mr. [redacted] to make him aware. He was satisfied that this was being addressed and stated he would call me if he does not see the funds returned. I apologize that this inconvenienced Mr. [redacted], but I appreciate the opportunity to address his concerns and help come to a resolution. Sincerely,   Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Defenders
INC. DBA Protect Your HomeDBA
Protect Your Home3750
Priority Way South DriveIndianapolis,
IN 46240Re: [redacted]Complaint # [redacted]Account # [redacted]Dear
Ms. Richardson,This
letter is in response to the Complaint #[redacted]. By way of background,
Defenders INC.  DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems.
We have been an ADT authorized dealer since 1998 that sells and installs ADT
monitored security systems. Once the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint states dissatisfaction in customer service.Acknowledgement of Resolution:In regards
to Complaint #[redacted], we have
carefully reviewed the matter and bring forth the following recommendations. We
have determined this to be a moot point. There is no longer an existing
business relationship. Prior communication has informed the client that she
would not be receiving a refund. This decision was based in part on an
inconsistent payment history as well as being pulled from 3rd party
collections. Client was released from contract without being obligated to the
“normal” balance of cancellation fee. No further resolute is being offered and
the decision will stand as final.We
apologize for any inconvenience this matter has caused.Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier Provider

January 27, 2015  Revdex.com of Central Indiana 22 E. Washington St., Ste 200 Indianapolis, IN 46204  Defender Security Company DBA Protect You Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240   Re:                  [redacted]Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by Mrs. [redacted] By way of background, Defender Security Company DBA Protect Your Home isan Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.              We would like to sincerely apologize for the inconvenience that the customer has gone through.  In answer to her last letter I would like torespond to each of her concerns: What actions are being implemented by the company to prevent this from happening to someone else?   Werealize this was an enormous inconvenience for the customer, however; we must obtain documentation from the bank that shows that Protect Your Home wasresponsible for the overdraft.  What SOP revisions are being made to allow for customer to receive money is a timely fashion when it was takenfrom them - 2 to 3 weeks is a ridiculous and unnecessary turn around time.  Unfortunately,Protect Your Home does not control how quickly a refund is issued from our bank to the customers.  We process the refundsin as timely a manner as possible and once approved it is a matter of it clearing multiple banks.What advertising revisions are being made to make the customer aware that their $100 gift card is going tocost them $4.95 to receive it - because I ASSURE you, it is no way shape form or fashion verbally communicated.  Protect Your Home does disclose the “$4.95fee” in the recorded terms and conditions on the end of the sales call and also in the confirmation email that is sent to the customer.Where are the customer service ethics and values? I will be listening to the calls that Mrs.[redacted] has placed to Protect Your Home, our process is to transfer a customer who requests a manager/supervisor to a specialist, however; if they cannot resolvethe issue for the customer then it should be forwarded to their direct manager.  Unfortunately, with this beinga call center, there is not a way to transfer directly to a manager and the proper process is to email the management team and they will then place a call to thecustomer within 48-72 business hours.              We apologize for any inconvenience or frustration that the customer may have experienced and we appreciate the opportunity to address any concerns.             If you would like to reach out to me directly to discuss any additional issues please feel free to do so at the number listed below.    Sincerely, [redacted] Customer Loyalty Representative Customer LoyaltyADTAuthorized Premier ProviderOffice: 317-957-3833

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't agree with the statements made by the company because I find them to be not true.  They said that I voluntarily agreed to the "express consent", they need to be specific.  I agreed to the terms that the sale representative, Brandon Thomas, gave to me.  The services provided by the technician, Walter White, where not what I agreed to.  The technician, Walter W[redacted], never presented to me the terms of the contract or any other paper work, he didnt even present them to me in electronic form.  I never signed any contract.  I was email some documents which I never signed.  I can prove it in court if I have to, if my signature was forged that is against the law and Protect Your Home should know it.  Once again, I don't agree with their statements because they are not true.  Thank you again for your time.
Regards,
[redacted]