DEFENDERS d/b/a Protect Your Home

November 28, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. Richardson, This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] states that he was a victim of bait and switch. He was under the impression he was to receive seven wireless contact sensors and only received two. He then had to pay for two more out of pocket. He would like his promotion honored or contract cancelled without penalty.   Mr. [redacted] contacted Protect Your Home on November 2, 2016 in regards to an ADT monitored alarm system. He was to receive seven wireless sensors for free with his system. Mr. [redacted] paid $106.92 for the installation fee and scheduled his installation for November 3, 2016.   Four wireless contact sensors were installed on November 3rd. Mr. [redacted] only paid to have two of those sensors upgraded from basic contact sensors to shock sensors. Those upgrade costs $20 a piece versus the $149 it would cost for that sensor by itself. The credit of the other three wireless contact sensors were applied to other equipment installed that was not originally part of his equipment package.   I contacted Mr. [redacted] and explained his package versus what he received. Although he understood how the credits were applied, I offered three more contact sensors free to him in good will to help resolve his complaint. He accepted this gesture and scheduled service November 29, 2016. I apologize if Mr. [redacted] was inconvenienced at all during this process, but I appreciate the opportunity to address his concerns and help come to a resolution.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Defender Security Company DBA Protect Your Home has not addressed the complaint.  Since I filed the complaint I have new details about the blatant misrepresentations that Defender Security Company DBA Protect Your Home continues to make regarding their installation of security equipment while acting as an agent for ADT.  Defender Security Company DBA Protect Your Home continues to over-charge me for the purchase and installation of a security system.I have a signed contract showing my total charges for equipment and installation.  The contract was signed at my residence by myself and the sales representative from Defender Security Company DBA Protect Your Home.Defender Security Company DBA Protect Your Home has consistently tried to 'up-charge' me and bill me for more than the contract price I agreed to.  The contract was signed by myself and their agent on the day of the installation. In an attempt to resolve the situation  I emailed a copy of the original signed contract to Defender Security Company DBA Protect Your Home.  I retained my original 'yellow' copy of the signed contract.  The agent for Defender Security Company DBA Protect Your Home took the 'top' copy of the original contract with him on the day of the installation.  Despite the fact that I made dozens of calls in an attempt to resolve the contract price, Defender Security Company DBA Protect Your Home continue to have their collection department badger me, calling me daily and demanding payment for charges that I do not owe.  Defender Security Company DBA Protect Your Home has continued this harassment in an attempt to bill for charges beyond the signed contract.I have continued to pay separately for monitoring service of the security system through ADT.At my request Defender Security Company DBA Protect Your Home sent me THEIR COPY of the signed contract, but in the copy they returned to me Defender Security Company DBA Protect Your Home has altered THEIR COPY of the original contract.  THEIR COPY does not reflect the agreement I signed.  Defender Security Company DBA Protect Your Home has crossed out the original itemized totals and revised all of the costs for equipment and installation upwards!  Defender Security Company DBA Protect Your Home continues to harass me with phone calls and incorrect invoices through the mail, trying to badger me into paying more than I agreed to pay.It is my sincere hope that the Revdex.com does everything in its power to put a stop to the harassment and aggressive business practices of Defender Security Company DBA Protect Your Home.Defender Security Company DBA Protect Your Home has revised my signed contract, charged my credit card for fees that were not agreed to and violated my rights.

January 26, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No.[redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] would like to cancel his services because his system was not completely installed at the installation. He claims that there are still sensors waiting to be installed.   Mr. [redacted] first contacted Protect Your Home on December 19, 2016 in regards to an ADT monitored alarm system. He paid $106.70 for the installation fee and had it scheduled for December 30, 2016. It was not brought to our attention until recently that his installation was incomplete. A representative spoke to him today from our escalations team and offered to allow him to return the sensors that were not installed for a refund. The customer accepted this and preferred this over cancelling. I apologize if he was inconvenienced during this process, but I appreciate the opportunity to address his concerns and help come to a resolution.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The refund is currently being processed and I will be satisfied once the process is complete.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am sending documents to show why I am claiming a fraud report. I m still waiting on a fraud package from Protect your home but I still haven't received it yet.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Reviewing I show account holder spoke to account services department on 04/26 and $159.77 was "paid" on 4/22/16.   The balance of $610.63 will be submitted to Billing today for processing.  The customer is aware his account is still active/monitored and is happy to keep PYH...

services.

August 15, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240   Re:...

                        [redacted] Complaint No. [redacted] Acct. No.              [redacted]    Dear Ms. [redacted], This letter is in response to the complaint # [redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Ms. [redacted] is requesting to be released from contract due to recent break in that occurred on July 29th and feels that is grounds to be released from her contract After reviewing the complaint our escalation department did received and complain on August 1st where the account holder did have break in on July 29, 2016. ADT received an alarm for the kitchen sliding door at 22:18. ADT called the premise number and left a message.  ADT dispatcher then attempted to contact the cell number listed for [redacted] but received a busy signal on both attempts.  Ms. [redacted] local police department was dispatched @ 22:21PM.  ADT did receive a call from Mr. [redacted] called into ADT alleging that they failed to contact them and requesting to cancel the account. Mr. [redacted] was advised of the calls that were made to regards to the alarm. Our escalation representative did contact on August 2, 2016 and scheduled a security advisor to go out to the home to check the system on August 5, 2016. Ms. [redacted] felt there was a delay in the sensor alerting the monitoring.  Our technician states the sensors works fine.  The tech states that each time he has tested the sensor, it trips the alarm. Unfortunately we are unable to honor her request to be released from contract due to the system did alert the authorities of the break in and our security advisor did determine there was nothing wrong with her system. Should Ms. [redacted] still opt to cancel she would be responsible for the termination cost of the contract which is outlined in her terms and conditions. We apologize for any inconvenience or frustration that Ms. [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution.   Sincerely,   Ana D[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d[redacted]@protectyourhome.com

October 19,
2015Revdex.com of
Central Indiana151 N.
Delaware St. #2020Indianapolis,
IN 46204-2599Defenders
INC. DBA Protect Your HomeDBA
Protect Your Home3750
Priority Way South DriveIndianapolis,
IN 46240Re: [redacted]Complaint # [redacted]Account # [redacted]Dear
Ms. [redacted],This
letter is...

in response to the Complaint #[redacted]. By way of background,
Defenders INC.  DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems.
We have been an ADT authorized dealer since 1998 that sells and installs ADT
monitored security systems. Once the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint alleges billing discrepancy and delay in equipment servicing.Acknowledgement of Resolution:In regards
to Complaint #[redacted], we have
carefully reviewed the matter and bring forth the following recommendations. Client
is in receipt of contract, in which relative clauses outline agreement and
terms. Referencing the contract, areas to highlight reflect that system
incompatibility require an upcharge in monthly rate. This matter has been
previously addressed by ADT corporate in which client was issued a complimentary
month of service.  Therefore, complaint
does not warrant further resolution and to provide compatible service/security,
the monthly rate is invariable.We extend
an apology in advance for any inconvenience this matter has caused. Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here...

This letter is in response to the complaint # [redacted]by [redacted]. By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.In Summary, Mr. Siddiqul claims that he never received the paperwork to cancel his services and there was also damages accrued during the installation.After reviewing the account we show the customer was installed on June 11, 2016. [redacted] did contact our company on June 15 advising he was experiencing issues with the system and he was requesting to cancel. We show he did speak to our account services department. Our agent did schedule service for June 21 to address the system issues. We did advise him of the cancelation process and where he would need to send in his Notice of Cancelation within his 3 ROR. This documentation wasemailed to cii Our account services department did advise him that if he doessend it to us within his 3 rights of rescission, we would hold his Notice of Cancelation until June 22. This would allow [redacted] to cancel should the technician at the service appointment fail to correct the problems. Upon further research, [redacted] was told of the cancellation process twice on June 15, 2016 at two different times. I was able to go back and pull the call when he was advised of the process. He was instructed to check his emails for the paperwork listed as Notice of Cancellation. At that time, [redacted] did not advise that representative that he did not have the required documentation to cancel. The paperwork could have been resent upon request had we been made aware.There was a follow-up on June 16, 2016 and it was notated that we did not receive his Notice of Cancellation.[redacted] did contact our office on June 20, 2016 to advise he did not receive the paperwork. At that time, it was outside the three day cancellation window. That is when [redacted] was informed he would be responsible for 75% of the Balance of Contract. [redacted] has acknowledged signing this contract that does bind him to the termination charges.In order to be released from the contract outside the three day cancellation window, he would need at least three service calls for the same issue to try and address and resolve. If the problem is unable to be resolved by three service appointments, at that point, the he would be eligible for a release from contract. At this time, a service call has not been completed. [redacted] can call into customer care at 1­800-689-9554 to schedule a service appointment.As far as the damage claim, [redacted] would need to follow our damage claim process. I did attempt to contact [redacted] but was unsuccessful in getting in touch. I have included a copy of the damage claim process for [redacted] to follow.At this time, the release from contract has been denied. Protect Your Home is willing to work with [redacted] to schedule a service appointment to address any technical problems he may still be experiencing.Documents Included:  Damage Claim Process ContractNotice of CancellationOH Notice of Cancellation RebuttalSincerely, Crystal [redacted]Customer Loyalty RepresentativeProtect Your Home

February 27, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint No. [redacted] Acct. No. [redacted]   Dear Ms. [redacted], This letter is in response to the complaint #[redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that the technician was a no-show on February 28, 2017. Also, there was questions as to why she was upgraded although she only ordered $27.99 on the original sales call.   Ms. [redacted] contacted Protect Your Home on January 24, 2017 in regards to an ADT monitored alarm system. This promotion discussed a $27.99 monitoring rate, a free basic security system, and a $100 Visa gift card. She paid $105.93 for the installation fee and scheduled the installation for January 25, 2017. Yes, she had other transactions after this initial charge but this was the initial payment to reserve the installation appointment.   The conversation discussed on the initial sales call is about the promotion and what it offers. The actual agreement is not made until the technician comes out and performs a thorough walk through of the home. The technician offers and recommends other services should he see that it would better protect the home. The contract signed reflects that she agreed to upgrade her services to $52.99. This service has upgraded features that the $27.99 rate does not offer. This rate includes cellular uplink which allows a cellular connection to ADT via cell towers. It also includes Pulse Tier 1 which allows access to the alarm system though a smart phone, tablet, or computer. Lastly, it includes ADT’s limited extended warranty known as the quality service plan (QSP). The rate of $27.99 does not include any of these items and requires the alarm panel to be installed near the landline.   We offered Ms. [redacted] the option to downgrade her alarm services to the package she initially inquired about. We also offered her a second keypad at no charge as a courtesy. She accepted this resolution and is currently rescheduled for tomorrow. We apologize for the missed appointment. Ms. [redacted]’s location is far from the local branch, so the technician was unable to make it in the allotted time frame. He was caught at another installation appointment until 9pm that evening. I was advised that the branch attempted to contact her, but could not reach her. I contacted Ms. [redacted] and apologized for the missed appointment. I rescheduled her for tomorrow and advised the branch manager of the appointment. He said they may be able to make it out there early and will call her when they are on their way. Protect Your Home’s practice is for customers to sign the Alarm Services Contract electronically on a tablet during the installation. Protect Your Home then emails a copy of the signed contract to the customer. Protect Your Home uses DocuSign for the contract signing process. DocuSign exceeds the requirements set in the United Sates Electronic Signatures in Global and National Commerce (ESIGN) Act and the Uniform Electronic Transactions Act (UETA). They meet the four major requirements for an electronic signature and they are recognized as valid under U.S. law. Both laws provide that, “No contract, signature, or record shall be denied legal effect solely because it is in electronic form; and a contract relating to a transaction cannot be denied legal effect solely because an electronic signature or record was used in its formation.” Signatures in DocuSign are created by selecting a signature style option that is pre-programed in the system. The customer chooses a signature style, then touches the tablet where indicated to sign the document. Signatures signed through DocuSign will not reflect the customer’s signature as it would appear on paper. If the same style is chosen, both the sale's agent and the customer's signature will appear to be similar.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

May 26, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint No. [redacted] Acct. No. [redacted]   Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. The account holder is requesting to be released from contract due to communication failed and requesting a full refund under the 6 month guarantee. The 6 month guarantee does have certain restrictions on the policy that ADT Corp LLC offers. Which means, if a customer has had an equipment issue, and we have tried to fix the issue (has to be same exact equipment issue) with at least 3 completed work orders, and the customer is still having the same issue, then our Resolution team will release them from their contract.  It has to be an equipment issue (not any other issue. The work orders have to be completed (no no-shows or no access work orders should be included. And the issue has to be same exact issue (cannot be different zones or different issues. Ideally, the account holder would be responsible for the termination cost of the contract however in effort to resolve the complaint we would be willing to grant the release from contract. Ms. [redacted] would need to contact us to schedule the removal of the equipment.  I have already requested the initial refund has been requested and the equipment refund would be returned within 30 days of the removal of equipment. We are not going to be responsible for any holes made at the time of installation since the account holder did agree to have the installation initially. We apologize for any inconvenience or frustration that Mr. [redacted] may have experienced and we appreciate the opportunity to address his concerns and reach a resolution.   Sincerely,   Ana D[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.[redacted]@protectyourhome.com

May 18, 2015Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3*50 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Re: [redacted]  Complaint No.[redacted]Acct. No.              [redacted] Dear Ms. [redacted],  This letter is in response to the complaint #[redacted] filedby [redacted]. By way of background, Defender Security CompanyDBA Protect Your Home is an Indiana corporation that specializes in selling residentialalarm systems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT. We are requesting to reroute this rebuttal due to ADTCorporate has handled his service appointments since January 24th2015.  Additionally, they have alsohandled Mr. [redacted]’s billing since installation on October 24, 2015. Weapologize for any inconvenience or frustration that the customer may haveexperienced and we appreciate the opportunity to address his concerns. Sincerely,Ana D[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d[redacted]@protectyourhome.com  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
During the sales call, the installer Thomas "TJ" C[redacted] stated to my husband and I that after talking with his supervisor, he would indeed honor the $27.99 price for the upgraded Pulse Package.  Had we known this was a lie and he was outwardly deceiving us, we would have NEVER installed the equipment and told him as such.  I NEVER opted to upgrade at the price of $52.99.  I am sure the manager said he never authorized this because it is patently obvious that the installer TJ C[redacted] never called the manager and came into our home and falsely deceived my husband and I knowing full well of his acts.  And I am SURE that this employee is doing the same to other customers.  The so-called resolution that was offered was to pay the full $52.99.  In my eyes, that is NOT even a compromise let alone a resolution.  So of course the "resolution" was declined.Yes, it is correct that I did receive my refund.  But my current issue and hopefully last issue is that I continue to receive bills.  I have spoken with MANY representatives and always get the runaround.  I've emailed DeUndre E[redacted], who I believe the response refers to as the Escalation Representative.   I emailed Mr. E[redacted] on 7/28/16 and 8/1/16.  He, unfortunately, has never replied to either email.    The remedy I seek is to have the account closed and automatic billing cancelled so that I do not receive any more billing statements.  And I would further request that Mr. Thomas "TJ" C[redacted] be reprimanded or fired for his fraudulent and deceptive practices.  It is a shame that he is giving ADT such a bad name because I am making sure to tell everyone I know how this company scams potential customers.
Regards,
[redacted]

April 13, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Dear Ms. [redacted], Re:  [redacted]Complaint No. [redacted]Acct. No....

[redacted]  This letter is in response to the complaint #[redacted] by [redacted]. By way of background, Defender Security Company DBAProtect Your Home is an Indiana. We have been an ADT authorized dealer since1998 that sells and installs ADT monitored security systems. Once the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT.  After reviewing the account we show several completedservice calls to address issues with the security system. The first servicecall was on February 20, 2015 to address issues with wind triggering the systemto go off. We serviced the system again on March 9th, 2015 system isfaulting and he is unable to arm the system properly and address is concerns. The account holder continued to have issues with the systemcausing it to fault and another service was completed. Due to the issuesaccount holder has had I did request a reimbursement to cover two months ofmonitoring in the form of a check.  The accountholder will receive a check in the amount of $ 105.98 mailed to the homeaddress.We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concerns. Sincerely, [redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [redacted]@protectyourhome.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
see attached document
Regards,
[redacted]

February 24, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240...

 Re:                  [redacted] ([redacted])Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporation that specializes in sellingresidential alarm systems. We have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systems. Once the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT.  I have researched this accountand found that another agent in the Customer Loyalty Department has beenworking on this issue with the Security Manager and the Regional Manager in thearea.  Currently the agent is awaiting areply from the Security Manager and will be in contact with the [redacted]’s soon. We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  [redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I DID NOT voluntarily paid the reduced fee. I paid BECAUSE I was threatened by the agent that they will send this to collections. I tried multiple times to get the resolution but each time I had to explain the situation again and again because there was always a new agent on line. I tried to get direct extensions of previous agents I had talked to, but no one will ever pick up their extension. Every time I will ask for a manager, I was refused. Finally when I did get a hold of a manager, she was impolite and talked as if I am the defaulter not paying my dues. I told her that I can manage to pay $400-$500, but I don't want to pay if I don't owe it, but she would not listen. She simply refused when I asked to be transferred to her manager and that too with a one word answer 'NO'. It was like you are talking to an immature child. Not professional at all. I am highly unsatisfied with how my case was handled by protect your home. I have talked to several people and NO ONE has had a good experience with protect your home. In retrospect, I should have checked their bad reviews before signing up for the service from them. But for now, I will settle with an apology and refund of the amount paid by me under fear and pressure (no one wants to spoil their credit score for $500).   
Regards,
[redacted]

June 20, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint No. [redacted] Acct. No. [redacted]   Dear Ms....

[redacted], This letter is in response to the complaint # [redacted], by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   We received a complaint in regards to taking the full amount of the equipment payment for Ms. [redacted] and she had made arrangements with the Security Advisor to make four flex payments.   Our office called Ms. [redacted] on June 17, 2016 to address her issue. We let her know that her refund in the amount of $871.26 was paid and should be back into her account. Ms. [redacted] informed our agent that the money was not posted back into her bank account. We agreed to follow-up with her on June 20, 2016. After speaking with Ms. [redacted] on June 20, 2016, she did let our office know her money was back into her account.   We apologize for any inconvenience or frustration that Ms. [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution.   Sincerely,   Ana D[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d[redacted]@protectyourhome.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The resolution is to talk to ADT Billing/Collections who refuses to speak to me because account is referred to "collection" and that is basis of my complaint. Regardless, I called Billing department today and there reaponse was that they have no account information or breakdown for me as the account was referred to collections. So, I am not sure why there is NO record of me calling billing/collections becaus now I have spoken to them for a minimum 5 timea. 
Regards,
[redacted]