DEFENDERS d/b/a Protect Your Home

September 23, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No.[redacted] Acct. No. [redacted]...

                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   On August 23, 2017 Ms. [redacted] contacted Defenders Protect Your Home to set security services with ADT Monitoring System. After review of the sales call, the consumer nor the sales agent had a discussion on cameras. Ms. [redacted] was offered the Cellular Back-Up Link with monthly charges at $48.99.   On August 24, 2017 Ms. [redacted] installation took place. The Security Advisor installed these following items: 3 shock Detectors 2 DSC- keychain remote 1 keypad However, if looking for cameras the consumer will have to contact ADT Corporate at 1-800-369-0996. Our records indicate that ADT has fully purchased this account as of August 30, 2017. The Visa Gift Card will be arriving in 17-21 business days in an envelope from MPELL Solutions.  Sincerely, DeUndre E[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was going to wait to install the ADT system until I had new windows.  I was told by salesman Christina [redacted] that ADT can come out with out any charge to remove and replace the window sensors.  With that information I went a[redacted] and purchased the ADT.  Worst mistake I made.  They bait and switch and then I called to have the windows scheduled to be done and I called ADT and they told me that it would cost !!0.00 to come out.  To remove the sensor with a knife and they would come out and replace them.  I called to check on this and talk with a supervisor and they told me they could only replace them for 3 months and then after that the company that does the sensor is not their company and they have no control over them.  I do not remember ADT telling me they contracted out their work.  I want to let anyone else know to get everything in writing from this company.  They lie and are not truthful at all.  Everything I was told always ended up being a misunderstanding and always on my part.  I know I am old but I think I get some things correct.  I felt very taken. I am wanting in writing the cost to get out of this service as I do not wish to do business with a company that lies constantly, does not have good sales  people and holds nothing to their word.  I want this in writing.
Regards,
[redacted]

August 4, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Reference No. [redacted]...

                  This letter is in response to the complaint no. [redacted] regarding [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then usually purchased, billed, serviced and maintained by ADT   In summary, Ms. [redacted] states that she would like her monitoring charges refunded including the installation fee. Her request for these refunds is a result of there being no contract on file.   I submitted a refund request for the installation fee in the amount of $104.94. A second refund request was placed for $258.43. I came to that total because Defenders collected $195.93 and ADT transferred us $62.05 from previous payments she made. This will be an entire refund of any payment that Defenders has on file for Ms. [redacted]. I apologize for any inconvenience this may have caused.     Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

November 5, 2014
 
Revdex.com of Central Indiana
151 N. Delaware St. #2020
Indianapolis, IN 46204-2599
 
Defender Security Company
DBA Protect Your Home
3750 Priority Way South Drive, Ste 200
Indianapolis, IN 46240...


 
Re:                  [redacted]
Complaint No. [redacted]
Acct. No.         [redacted]
 
Dear Ms. [redacted]
 
This letter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.
 
We have researched into Mr. [redacted]s complaint and located his account.  Our records show we installed his system on October 22, 2014.  On October 23, 2014 we received a Notice of Cancellation from the customer.  His request was processed and the system was removed on October 28, 2014. 
 
A refund for his install cost of $107.17 was entered on October 27, 2014 and was refunded on October 29, 2014 back to his credit card.  A refund for his equipment costs of $311.22 was entered on October 28, 2014 and is pending payment.
 
We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address his concerns.
 
Sincerely,
 
 
[redacted]
Customer Advocate
[redacted]@protectyourhome.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

August 8, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]  ...

Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Ms. [redacted] is requesting billing statements to stop since her account is cancelled due to alleged misinformation she received from installer.   Our records reflect Ms. [redacted] contacted our office to inquire on service on May 26, 2016 due to recent ad she received. The flyer she received offered 15 pre-wired/7 wireless Sensor Package Offer for $27.99 for the life of their contract (do not include Quality Service Plan), PLUS a $100 visa gift card for signing up with Protect Your Home AND a second key fob. During the sales call it does advise there needs to be active/ or compatible landline provider.   Our records reflect that she opted to upgrade to pulse package at the monthly rate of $52.99. Ms. [redacted] did speak to our customer service department alleging that our installer manager promised her $27.99 with the cell phone package.  Our customer service agent did contact the manager in regards to the account and he advised he never offered this incentive.  Ms. [redacted] did call back and spoke to our customer service department on June 6, 2016 expressing her dissatisfaction with installation due to her feeling she was deceived on installation. Our escalation representative did contact Ms. [redacted] on June 8th regarding her complaint offered a resolution and she declined. We did come remove the system June 13, 2016. Our records reflect she received her refund of $49.00 on June 17th and the 12.42 was refunded on July 22, 2016.   Unfortunately we are unable to validate what was discussed in the home however we have forward the complaint to the field to address internally. We apologize for any inconvenience or frustration that Ms. [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution.   Sincerely,   Ana D[redacted] Customer Loyalty Representative Protect Your Home

August 4, 2016   Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]   Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   After reviewing the rebuttal our office has waived the outstanding balance of the equipment due to error for the cashier’s check. However we are not going to honor her request to be released from her contractual agreement since she signed contractual agreement. Unfortunately, we are not able to honor her request to cancel her account. She would be responsible for the termination cost of the contract. We apologize for any inconvenience or frustration Ms. [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution.   Sincerely,   Ana D[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d[redacted]@protectyourhome.com

December 23, 2014 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:                  [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT. We have received Mr. [redacted]’s concern regarding service of his security system.  Please contact me directly to address your remaining concners. We apologize for any inconvenience he hasexperienced. Please let us know if you have any additional questions orconcerns. Sincerely,   Emily R[redacted]Customer Loyalty Representative[redacted]@defenderdirect.com

February 9, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:...

                 [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  We have researched and locatedMs. [redacted]’s account.  Unfortunately,we cannot authorize the request to be released from the 3-year security alarmsystem contract and termination fees waived. This decision is based on the factthat, although a break-in occurred 01/08/14 at your residence, the alarm workedeffectively, in that the system was triggered, not placed on test during thebreak-in occurrence. The system was placed on test for one hour on 1/9/14. Anappointment was set with ADT Corporate for a technician to come to the home on1/8/14 because of the break-in, to place a door sensor back on a door frame,but the door frame was not yet repaired, and the account was noted ADT wouldget a return call when the door frame was repaired. During the month of April,ADT Monitoring received trouble signals from the system, contacted you directlyand asked if you would like the police dispatched, in which it is recorded yourequested they be dispatched. This proves the system was sending signals totheir monitoring center. Unfortunately, the monthly monitoring was not paid ina timely manner, leading to the cancellation of monitoring in October 2014 andthe account has been sent to our Collections team. Please keep in mind, theaccount has not been sent to an outside Collection agency, it is still with ourinside collections team, which you will have to contact to resolve, at1-800-381-1156. We cannot waive the outstanding balance.We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  Kevin A[redacted] Customer Loyalty  Defender Security Company 3939 Priority Way S. Dr., Ste. 300 Indianapolis, IN 46240 Office Phone: (317) 957-0068 Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

December 7, 2014 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240...

 Re:                  [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  This letter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.  We have researched into Mrs. [redacted]’s complaint and located her account.  Our records show we spoke with her about these concerns back on November 17, 2014.  At that time I advised Mrs. [redacted] that the $200 in Visa gift cards should arrive within 7-10 business days.  Our records show they were shipped out on 11/19/14 to her address of: [redacted] 73111.   We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address her concerns.  Sincerely,   [redacted] Customer Advocate [redacted]@protectyourhome.com

February 10, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240...

 Re:                  [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  We have researched this accountand found that the customer did indeed return the camera equipment on December 13,2014.  We would like to apologize for thedelay in the return of Mrs. [redacted]’ funds, I have placed a check request infor $933.66 (the amount paid) and asked that that check be expedited.  Once approved, Ms. [redacted] should receive thefunds within 10 days.  Again, weapologize for the delay and I will also be adding an additional $100.00 Visagift card that should also arrive within 10-15 business days. We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  [redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833

February 14, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint no. [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that she contacted ADT in regards to a monitored alarm system but was set up through Protect Your Home instead. She states that she discussed a monitoring rate of $27.99, but the technician installed her at $48.99 for the cellular service. She is not satisfied with the cancellation process although she did not sign any paperwork. She would like the equipment removed and have her money returned. She also states that this should be considered false advertisement because she called ADT and got Protect Your Home instead.   Ms. [redacted] contacted Protect Your Home on a marketing creative generated by Protect Your Home DF-PS-3RD-1216-V1. This advertisement does state Protect Your Home as the Authorized Premier Provider for ADT. We meet all compliance standards set by ADT. The advertisement promotes a monitoring rate for $27.99, a $100 Visa gift card, and a basic equipment package valued at $850. There are other rate plans available depending on how the service is monitored.   At the installation on February 7th, the technician connected the service via cellular uplink. Without a landline, the service needs to be connected through a cellular connection. The rate for this service is $48.99. Ms. [redacted] is correct that no paperwork was signed that day, but signals were ran to ADT. Since signals were ran, ADT saw the system as active and functional. ADT requires a written notice of cancellation form in order to process the cancellation. When Ms. [redacted] contacted Protect Your Home to cancel, she was advised of these steps in which she followed. The account was cancelled February 10, 2017 and the equipment was removed on February 13, 2017. Since she cancelled, she will receive all of her funds back. I apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and make sure her account was taken care of. Sincerely,   Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 18, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:                  [redacted]Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  I have researched this andlocated the customer’s account.  I amshowing that Mr. [redacted] is working with another Customer Loyalty Agent.  The agent has thoroughly researched the issueand found that Mr. [redacted]’s wife not only signed the contract she also made thevoice recording agreeing to the contract and any fees associated with it.   We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  Mandy H[redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833

March 2, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:                  [redacted]Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  We have researched and located Mr.[redacted]’s account.  At this time Mr. [redacted]has been released from his contract with Protect Your Home with no early terminationfees due.  Mr. [redacted] had scheduled asystem pull for 2/9/2015 and the credit to his credit card was issued on2/20/2015.  As far as the bill theyreceived for March 2015 monitoring, that is not due and they do not need to payit.  We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  Mandy H[redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833 Tell us why here...

January 16, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240 Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms. [redacted], This letter is in response to the Complaint 3 [redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Summation of Complaint: Owner of complaint does not “agree” with the length of contract. Acknowledgement of Resolution: In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. Owner of complaint under “express consent,” voluntarily provided contract signature. Their voluntary actions bind them to a “financial” duty relative to length of contract. Owner of complaint was provided access to the terms and conditions of the 36 month contract.  Failing to comply within contract’s three day opt-out period, contract holds as irrevocable (w/limited relief) and enforceable. We will continue to hold the client to the legal, binding contract in which he e –signed. We will not entertain any private matter conversation between client and service technician, as that is considered “hearsay.” Client alleges there is an issue with the system, per our notes, client has not scheduled a service appointment. Client would need to contact our Customer Care department and schedule a service appointment. They can be reached at 800 689 9554. We apologize for any inconvenience this matter has caused. Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] The person that looked into this is mistaken. Credit card payments were made to the sum total of $2846.91 in a total of 8 payments. My credit card has not refunded my account any money that was paid to defenders. I have the proof in my statements.

Good Afternoon:After review of the account I do show the refund was processed on 7/15/2015 back to the credit card ending in [redacted]. Mr. [redacted] would need to follow up with his credit card company on processing time. Ana D[redacted]Customer Loyalty Representative Protect YourHome ADT Authorized...

Premier ProviderP: 317[redacted] l  F: 317-[redacted]E: anamaria[redacted]@protectyourhome.com

July 10, 2015Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240   Re: [redacted]
[redacted]Complaint # [redacted]Account # [redacted] Dear Ms....

[redacted]: This letter is in response to the complaint # [redacted] filed by [redacted] . By way of background,Defender Security Company DBA Protect Your Home is an Indiana corporation thatspecializes in selling residential alarm systems. We have been an ADTauthorized dealer since 1998 that sells and installs ADT monitored securitysystems. Once the security system is installed, the contract is then purchased,billed, serviced and maintained by ADT.  Mr. [redacted] called in to inquire on service on May 27,2015, the promotional offer at that time included 6 sensors, a motion, and a keyfob.  The customer was also offered a$100.00 VISA for signing up with Protect Your Home. After speaking to our salesdepartment Mr. [redacted] was offered an additional $458.00 in equipment credit. Ms.[redacted] was installed on May 30, 2015. After reviewing the account I do show Mr. [redacted] hasbeen in contract with an escalations representative in regards to installationissues and system not working. Our escalations representative authorized therelease from contract on June 29, 2015 due to the issues with the complaint. Theequipment was removed on July 11, 2015 and we currently have the refund pendingfor $107.17. In regards to the monitoring charges being reimbursed, Mr. [redacted]would need to speak to ADT CORP billing department since they are handling hisbilling on the account. I do show there is cancelation on the account due toissues with the system. We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concerns. Sincerely, Ana [redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.[redacted]@protectyourhome.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I never received the information packet that they stated had the phone number and referral number to be called. Our installer did not mention anything in regards to referring someone to the company and with a successful install receive a check. Also, I have received my invoice which stated that it was on an automatic payment system and we told our installer we wanted an invoice so we could pay it that way. We do not feel comfortable with the company being able to charge our credit card each month. Another matter is yes we were charged for additional equipment, but what they forgot to mention was we were overcharged! The installer added incorrectly and supposively Tim from there company credited the overage, but it has not posted to our credit card account. That was weeks ago!! The only paperwork we received was via email and that had nothing pertaining to the referral money. I have spent numerous hours of my time talking to people at there company and getting different answers every time. At this time I feel that we should not have to pay for the extra equipment for our inconvenience. I will not recommend there company to anyone!!! I regret even doing business with them. If it was not for the contract of 3 years I would be using another security company!! Also, supervisor James was very rude on the phone! I do not appreciate being huffed at or asking me if I could just eat the overcharge on my credit card! That is just bad business. The charges for the equipment were $229 + $99 which equals $334.64 not $354.64 which was what was charged on my credit card. I do not understand how no one from there company except for Tim could figure that one out. It's just basic math! Yes, I am very irritated with Protect Your Home!! Protect Your Home is so unprofessional and do not put there customers first. I have so many other complaints, but again this is taking up more of my valuable time. One last thing, my installer and my father in law's installer are not on the same page. His installer left an information packet and mine didn't. His installer informed him of the referral program and mine didn't. It would better business if all the installers did the same thing!! Just seems like they do whatever is easiest for them.
Regards,
[redacted]