Dell

Today’s Date: 02/11/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order and financing concerns with a television ordered through DellAt this time the agent has processed the customers credit and advised the customer as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,I am writing on behalf of Dell in response to your (email/letter) regarding receipt of unwanted marketing material We appreciate your taking the time to bring this matter to our attention I assure you we take matters like this very seriously and have initiated an investigation I will continue to monitor the situation in our efforts to prevent this issue from occurring in the future Please understand that Dell must provide publishers with mailing lists weeks in advance, to allow time for printing and mail processing As a result, it may take up to days before an opt-out request becomes fully effective Please accept our sincere apologies for any inconvenience this may have caused You may contact me directly by email at [redacted] @Dell.com for any further assistance you may need in this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Today’s Date: 10/27/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states technical concerns on his out of warranty unit and has asked to have the unit serviced warrantyAt this time the agent has advised the customer there are no known issues with their system and as their warranty expired two years ago, Dell cannot service the unitDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Complaint: [redacted] I spoke with a Dell representative (a different person called me, not the representative mentioned previously) and took my card information for a refundI am now waiting for that refund to be processed and will update accordingly once it does Regards, [redacted]

Dear Revdex.com,Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available We remain available to assist the customer but does not do price match but are willing to discuss the customers concerns Please have the customer contact the representative by email at [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They did send me a replace system and I sent the one that I had that was not working appropriately back to them and have record that they received itSo far the new replacement system is working appropriately.I am sorry it had to come to you as an issue but I am very thankful for your assistanceI am very glad that this issue is resolved Regards, [redacted]

A Dell representative recently contacted Ms [redacted] and is working with her to achieve an amicable resolution for her concernsDepot service has been completedPlease have her contact our representative directly via e-mail at [redacted] to confirm resolution

Today’s Date: 05/01/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states they wish to have had added accidental damage added at the time of purchaseThe agent advised the customer accidental damage cannot be added beyond days of the invoice dateThe partial refund of the warranty was offered as a gesture of goodwillDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns in this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Thank you for providing a copy of the customer’s submission A Dell representative will be assigned to this case and will contact the customer to address the contents of their complaint

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence; however, they have not been able to discuss the correspondenceOur representative, via email, provided technical assistance and the customer has not respondedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: The business further wasted my time by making me go through their seriously inefficient customer service; they put me through hours of holds and transfers in order to set up the repairAlso, the tech was unprofessional due to two cancellations after the planned appointment timeWhat I have been through with Dell easily warrants a refund or a brand new unit, but the company kept put me through a series of repairsA unit needing that many repairs is inherently flawed and should have been replaced completelyI truly feel that I have been scammed out of $1,of my hard earned moneyI will never buy anything from this company that clearly offers garbage customer service for their equally garbage productsOne more than thing, [redacted] assured me that he would take my customer service concerns after the fourth repair is complete, but they was simply a ploy to get me to shut up and never bothered to hear out my experience Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I am still having the trouble and technical support does not want to work on it they say I am working with someone else and will not transfer the phone Regards, [redacted]

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and explained about the hardware warranty and accidental coverage The representative further explained this type of damage is not covered under the hardware warranty but has requested pictures for review from the depot center The customer stated she did not want any further contact from Dell unless we agreed to cover the damage.The representative can be reached directly by email at [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on October 14th, However, as a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a Depot repairOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: Dell's offer involves replacing a defective unit with another of the same defective unitI was sold a lemon and continually replacing it with another lemon is not responsible business practiceRegards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the Dell limited warranty, our representative respectfully denied the customer’s request for a new system replacement; however, a refurbished system replacement was offered or service to the customer's systemThe customer declined and requested no further contactWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @ [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur records indicate no charges for additional warranty and our representative requested more information from the customerOur representative remains available to assist the customer and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, our representative contacted the customer to provide assistance and explained that a replacement computer is not an option at this time Per the terms of Dell’s Limited Hardware Warranty, our representative connected with the customer’s computer to run diagnostics and assist with any hardware issues The representative determined that the computer is functioning properly at this time We remain available to assist the customer under the terms and conditions of her warranty and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: 30452558Dell Inc

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Please have the customer contact the representative directly by email at [redacted] Sincerely, [redacted] ***Incident ID# [redacted] Dell Inc