Delta™ Children’s Products

Review: In Jan. 2015, we purchased a crib-and-dresser set through [redacted] online from Delta Childrens Products. The style # on the sheet we received from Delta is 7446-100; the lot # is [redacted]. We received one product, but not the other, so we contacted the distributor, [redacted]. We were informed that there was an issue at the warehouse, and that is why we hadnt received our second product, but that it had been shipped and was on its way. After awhile, we still had not received it, so we contacted them again, and we were informed that it had, in actuality, never been shipped. This issue was taken care of, and it was eventually shipped. However, when we finally received the dresser, it arrived with six damaged pieces. We contacted Deltas consumer care, who was very slow to respond, and NOT apologetic in ANY way. They eventually let us know that they would send us the damaged parts, but that one was on backorder and would be received in a few weeks. After a few weeks passed, we still had not received the dresser, so we attempted to contact our customer service representative, [redacted], back. Each time along the way, she was either extremely slow in replying, or she would not reply at all to our inquiries. We grew frustrated and asked her about information for returning the product, as we did not want to be stuck with a damaged dresser, and the company didnt seem to be in any hurry to send us a non-damaged part (the flat piece that comprises the top of the dresser). We never heard from her again. We then submitted an inquiry requesting a supervisor after explaining our experience with Delta, but we also did not hear back from anyone about that. Despite Deltas original claim that we would receive an undamaged replacement piece after a few weeks, SEVEN weeks later (which actually was three months after our original order, by this time), we received one that was MORE damaged than the first one.Desired Settlement: Since we cannot get our representative or a supervisor from Delta to return our inquiries through their site, we are requesting that the Revdex.com intervene and see if there is anything we can do to get a dresser top that is NOT DAMAGED. If possible, we would also like to receive a partial refund for everything that we have gone throughany amount would be appreciatedand because their customer service has been so terrible. We have spent quite a bit of time and effort trying to get this situation resolved with them ourselves, but to no avail. Please let us know what we need to do to proceed. You can contact the person indicated on this form, but as he works full-time and is often with patients during regular business hours, it is much easier to get in contact with his spouse, who is usually reachable in the day or at night (her phone number is listed as the daytime phone number on the form). Thank you very much for your time and consideration regarding this matter.

Business

Response:

Good morningPlease contact me and I will be happy to resolve your issue.[redacted]###-###-#### ex [redacted]

Review: On March [redacted] I ordered a Delta Children changing table on line from Walmart.com for my unborn daughter. The package arrived in mid April we set it aside until after her room got painted. On May [redacted] my wife and I attempted to put the changing table together we noticed all 3 shelves were damaged on one side so we could not put the left side of the changing table on. May [redacted] I called consumer care spoke with Dave, he told me he would send replacement items and they will arrive in 7-10 days. On May [redacted] the replacement package arrived the bottom and middle shelves fit perfectly but the top shelf was too thick. It measures at 7cm but the original shelf measured at 6cm. On May [redacted] I called consumer care again this time I spoke with Ertha I explained to her my problem she said the packers may have picked the shelf from the wrong pile. She told me a replacement would arrive in 7-10 days. May [redacted] the replacement arrived again it was the exact shelf that does not fit. Once again I called consumer care spoke with Dave again I explained to him what was going with the shelf not fitting. He said give him a few hours so he could call down to production to find out why the shelf was not fitting. A half hour past he called me back and asked what was the lot number on the replacement I told him it's "[redacted]" then he ask what is the lot number for the original I told him "[redacted]". Once he heard the difference in lot numbers he immediately realized the problem and told me the reason the shelf is not fitting is because the part is coming from the PT lot instead of the QW lot. Dave said he was going to send me the correct shelf from the correct lot and try to get it out the same day. The shelf arrived today June 3rd and it's the same shelf that does not fit in the grooves of the changing table the lot number is [redacted]. We have been trying to get this changing table put up since May [redacted] and have not been successful due to damaged or incorrect parts. It's possible my daughter will arrive in 2 weeks 4 days and we don't have a changing table because of these issues. The red paper that comes with the Delta item says hours are from 8:30 am -7:30 pm, but when I called at 7:09pm the recording said they closed at 6:00pm.Desired Settlement: We actually really like the changing table. We already have the crib, bookcase, and dresser ( Delta Epic brand)

This has been very frustrating getting the incorrect part 3 times after giving the reps the style & lot number of the original item. I should be refunded my money for the changing table and sent the correct shelf.

Business

Response:

Hi I will have a replacement changing table shipped to the consumer it should arrive in 7 to 10 days. I am sorry for the inconvenience Thanks Dave Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In October of 2015 a Mr. Larry P[redacted] L[redacted]/Delta Enterprises sent out a casting call seeking children models for a paid booking. On October **, 2015 I sent two of my baby models to the casting with information that they were being represented by my Model Management Company ([redacted]).Prior to the casting I also sent Mr. L[redacted] several emails informing him that I was sending models to the call. At no time at all did any of the company's representatives inform me or my staff that they were a model agency trying to recruit talent.Both my company and the talent's parents were made to believe they were being cast for an actual job. Most recently my talent was contacted with contracts and correspondence informing them that Delta Enterprises is a modeling agency seeking to recruit talent even if they are signed with another agency. This was the reason why Mr. L[redacted] was so ambivalent about answering my inquiries with regard to the booking he advertised. He was trying to steal my clients.Please assist with this matter. Thank you.Desired Settlement: I would like Mr. L[redacted] and Delta Enterprise to cease and desist all contacts with my clients.

Business

Response:

HiI have forwarded this onto our marketing department and will send you their response.Thanks Dave

Review: I was shopping on their website and must entered my personal information somewhere because I received an email from a customer service rep asking if I needed any assistance. I replied to his email stating the assistance that I needed. I waited a few days and did not hear back so emailed again. I again waited a few days before emailing a 3rd time, and I still have not received an answer to my question. Nothing bothers me more than poor customer service. I am trying to give them business. The least they could do is respond to a simple email, especially since they are the ones who reached out to me asking if I needed anything. Their email address should not be listed as a way to contact them if they are not going to respond in a timely manner, or at all in this case.Desired Settlement: I just want my question answered! I hesitate now whether I will even give them my business if this is how customer service will be if I have an issue with my purchase. A gift card toward my purchase would be nice, but I won't hold my breath. I just want someone to respond to my product question. I have difficulty reaching them by phone during business hours which is why I emailed.

Business

Response:

Hi I have no record of this consumers email. I am going to email them now, and offer my email address to them.Thanks [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have proof of the emails I sent to them and now, that man did emailme like he said he would so I emailed him back and now he has not responded so we are back to where we started. He should be responding to me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Black Cherry 6 Drawer Dresser. While putting the dresser together we discovered that a part needed for the drawer had no predrilled holes in it. Therefore we were unable to complete the assembly. After calling the company, they stated it would arrive in 7-14 business days. This is totally unacceptable. This is an oversight on the companies part but I have to be responsible for it. This is for my nursery. I have family coming into town and now I'm forced to be embarrassed because I have a brand new dresser with a drawer missing. I will never purchase from this manufacturer again and will tell all I come in contact with.Desired Settlement: The part should have been overnighted to me. This issue was caused by the company.

Business

Response:

Hi I did speak with the consumer and explained due to the time of year shipping could take up to 14 days. We have already processed the order and will ship today. I would hope the consumer should receive the part in about 5 days Thanks Dave

Review: I purchased a Crib on the [redacted] of April, the Back Rail of that crib was defective. Delta sent me a replacement, and that replacement is defective as well. I have attempted to get another rail sent and haven't been successful. In addition if this issue cannot be resolved quickly I will have to return the product as my 30 day window to return the product is rapidly closing.Desired Settlement: I would like Delta to send me another Back Rail for the crib, and ensure that the Back Rail is not defective before it is sent.

Business

Response:

Hi

I have placed the order for a replacement back rail. I have told the warehouse to inspect and over package. If the consumer would like to call me on Tuesday I will be happy to give him the shipping info.

[redacted] ###-###-#### ex [redacted]

Thanks [redacted]

Consumer

Response:

After speaking with [redacted] at Delta he informed me that another replacement rail is being delivered to my residence tomorrow. Contingent on successful delivery of a defect free back rail, the complaint with Delta ID [redacted] has been resolved satisfactorily.

Sincerely,

Review: I had purchased a Delta Children's Product Toy box from Toys R Us in January. Enclosed in the box is a bright neon poster that clearly states that you must contact company if there are any issues or broken parts. They request that under no circumstances are you to return it to the store where it was purchased. The top piece of the toy box "Part E in the color 607" was damaged on the corner. As I spent $80 on this product for my daughter, I wanted it to look nice instead of mangled.

I contacted the company and received a response from the company, specifically [redacted], on February **, 2014. She states that they don't replace the top in that color and to return it to the store. First of all, that's a lie because they sell the product so its obviously available. Secondly, the toy box was already out of the original box and it weighed nearly 50 pounds. Third, the company policy states NOT to return it to the store. I replied to [redacted] stating that it was unacceptable and I expected it to be replaced immediately. It is now April*, 2014 and she hasn't responded to me nor have I received an undamaged top for the toy box.Desired Settlement: I want an undamaged top to the toy box sent to me.

Business

Response:

Good Morning

I would very much like to assist the consumer. Can you please have her give me a call at ###-###-#### ex [redacted]. I am a little confused her email says she needs a back panel. And her complaint is saying it is a top

Thanks [redacted]

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

The back panel was the first that needed to be replaced because the attached pieces were not glued on properly. The back panel was sent to me. If you read the full email, the next issue was the top panel.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi

I am sorry I did not receive the consumers first response to my offer. I will call her now and make arrangements to send her a refund for 50% of the purchase price.

thanks [redacted]

Consumer

Response:

[redacted]:

I received a voicemail from [redacted]. I called back but wasn't able to reach him, however, I did leave my mailing address for him to mail the 50% refund check to.

Review: I purchased the disney princess enchanted 4-in-1 crib at babies r us in April 2013. I wanted a 4-in-1 crib so that my daughter could use it for many years. About two months ago I noticed that the the mattress in the crib was sunk in the middle. I took it off thinking there was a problem with the mattress but the mattress was fine. I took off the bed skirt to see if there was something wrong with the crib itself and that is when I noticed that the mattress support was bent. I don't know when it got like that or why. My daughter is only 2 years old and she doesn't even weigh 30 lbs. All she does is sleep in the crib and nothing else. She doesn't spend any other time in the crib unless it's to sleep. I don't understand how such an expensive crib could have such a problem. So I called Delta and explained my situation. The woman on the phone tells me that the mattress support for my crib is discontinued. That there is no where I can buy it and they can't send it to me either because it's discontinued and not to use the one that I have anymore since it's bent. That I can use it as a bed and that's it. I don't understand how a 2 year old crib can have parts already discontinued. Now I'm stuck with a crib that I can't use as a crib, a toddler bed, or a day bed even though that's what I bought it for. I don't have the space to convert it into a full size bed at the moment so now I'm stuck with a product I can't do anything with until I can convert it into a full size bed and my daughter has no where to sleep. It doesn't seem fair that I have paid for a 4-in-1 product and can only use it as 1 product.Desired Settlement: I would like my mattress support replaced or a a full refund.

Business

Response:

Hi I would be happy to help with any part of the crib that would need to be replaced as for the toddle rail all of our POS will let our consumer know that the toddle and full size rails are an additional purchase. Thanks [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,