Delta Mechanical, Inc.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  It was frustrating however to not have anyone return my phone calls or e-mail inquires. 

Regards,

When I called the first time I asked if you took this card the rep said yes I explained I had a Home Depot card as well but did not have enough on it to cover that is why I would be using the other card. So after all the problems after that you gave a 20%discount when it was time to pay you guys changed your mind and said you could not take that payment type. I would not went though you guys in the beginning if you did not take it. Now you put me in a financial situation because you lied. Do you guys just tell tell your clients you take that type of payment and after things our done tell them you don't  I called to talk with the owners tony or Susie and the manager would never transfer me.I stated I would pay 1400 dollars do to the financial place you guys put me. This is so unfortunate I've called yesterday 11/3 left another message for the manager to call so I can make a payment and she still has not called. Were is your understanding to were you left things with me.

We have had the opportunity to discuss the concerns and have offered an extended maintenance contract to compensate for the delay in the permit package arriving. We also show the project has passed inspection and have not been able to establish what items the inspector did not like especially...

being that it had passed all inspection codes. We will follow up with municipality to address as well.Thank you,

We have been in contact with the customer and have offered a refund for the repairs completed by the customer plumber. This matter should be resolved.

Thank you,

Delta Mechanical, Inc.

Review: I am writing this letter to you to inform you of situations I faced in getting a tankless water heater installed. I am appalled at the service I received from [redacted] Depot who contracted with CA Delta Mechanical Inc to install.• September 2, 2014 Delta. Mechanical came to my [redacted] to install the water heater. A so called licensed plumber named [redacted] came. I was told the installation would be a one-day job. Early on I could tell the plumber wasn't sure what he was doing and kept leaving. In my signed contract I was to get 50 feet of new gas line. [redacted] told me they were going to need more and , was going to have to pay extra. I measured and the length needed was less than 50', I immediately told him and called Delta and [redacted] to report that he was trying to charge me extra. I spoke with the vice president at Delta Mechanical in Arizona and he said 50' was not included in the contract. I had my signed contract in front of me and told him yes it was and I wasn't paying any extra. I finally convinced him.• After spending 8 hours here, I could tell the job was not going to be a one day job. The plumber [redacted] had hooked up my plumbing wrong and at the end of the day I had no running water in my house! Totally frustrated I told him he needed to leave.• I called [redacted] and told them not to send [redacted] out to my [redacted] again. They needed to send someone who knew what they were doing. In the morning [redacted] showed up and another guy. They immediately began working.• I overheard [redacted] talking to the Delta Mechanical office in Arizona and telling lies in order to cover himself. I told him (with his boss on the other end of the line) to quit lying. Bottom line he messed up my plumbing and I had no running water!!!!!!! That's a health and safety issue• At the end of the second day (September 3, 2014) the water heater was installed and my plumbing corrected.• I was told that I would be receiving a permit in the mail but it may take a few months so I waited and of course did not receive a permit.• March 2015 I receive a call from Delta Mechanical informing me that they were auditing their books and found my job to not be complete due to a permit never being issued or signed off.Desired Settlement: I truly feel this company should be cited for their incompetence. If I can give you any further information, please call me at ###-###-####. I would be more than happy to discuss the matter with you I don't want anyone else to have to go thru anything like this.

Business

Response:

Thank you for providing feedback on your installation. The issues since the installation have been resolved. We have also addressed the concerns regarding the technician. We value every customer's opinion and take the feedback provided to better our organization.

Review: On June 22, 2014 I contacted Delta Mechanical because my a/c had stopped cooling my home and I had a 5 year service contract with them. A repair technician, [redacted], arrived at my home around 4pm and examined the unit. He told me I needed a new unit because I had damaged the unit by not shutting the system off when it stopped blowing cool air the previous evening. He said he saw smoke coming from the motor, the compressor and fan were not functioning. He had me watch him try to start the unit and nothing happen. He could get a new unit for me and he found a system that was $6600. I told him I could not afford that and he was able to find a unit for $5000 that I could put on my [redacted] credit card. He wrote up the sales contract and left. My air condition heat pump unit is less than 6 years old and after friends heard my dilemma they suggested I get a second opinion. On June 23 I contacted another a/c company and they sent a repair technician out that afternoon. The technician immediately noticed that wires to the new starter Delta had installed on 4/18/2014 were disconnected. (I was convinced to purchase a new starter during my annual semi maintenance check up because it would save me on my electric bill even though my system was fully operational.) After he reconnected the starter wire he determined the fan was the only problem and repaired my unit for $200. My air condition unit started cooling the house and I had a cool home in 2 hours. I am an older single woman with major health conditions and live on a disability income. I could not remain in my home during the a/c being out because of my health and it is my opinion that due to my circumstance I was an easy target for Delta to pull this unethical sales pitch on me. I have given Delta over a $1000 since 2013 for a service maintenance contract, thermostat and a starter. Neither my thermostat nor the starter were broken but the repair technicians said they needed to be replaced before they went out during normal routine check ups.Desired Settlement: Termination of maintenance contract with refund due to shady business conduct.

Business

Response:

I had the opportunity to discuss the concerns with the customer and to clear up some confusion. The service call we performed was on a Sunday and we had found that an outdoor fan was not working and cause the compressor to shut down on overload. During the time of our visit we were not able to get the compressor to cool off so that it could restart and it appeared to be locked up. Our technician went over the issues at hand and attempted to cool the compressor also with a garden hose. After sometime we were still not able to get the system to run and we had done some final tests on the electrical components and disconnected some components to test the capacitor. After testing and the unit not working our technician went over some new systems for the customer that were more efficient and with warranties. After the customer decided to go ahead with a new unit our technician closed up the system and did not complete putting the unit together with all wiring and screws since it was being replaced. The customer is satisfied at this time and I have offered to have a gentlemen come out to verify all is running properly and within manufactures specification at no cost.

Thank you,

Vice President of Operations

Delta Mechanical, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Bought a new water heater, had it installed on feb 29, 2016. It quit working on mar 10. Called delta on the 11th; after refusing to wait 3 days for them to send out a tech they sent one out same day. The work the tech did didn't last and my water heater failed again the same day, mar 11. Made 4 phone calls to delta on the 12th and 13th, ALL of which were not returned. Called a 5th time on the 14th and was hung up on. Called a 6th time immediately after, and was finally able to set up a service appointment. In the 6th call I requested to speak with a manager, was told the manager was on another line and would call me back. The manager never called back. 5 phone calls and 1 request for management went ignored.

Yesterday I placed an order for a replacement water heater from Delta Mechanical. The reason I chose them is that they are an authorized installer for Home Depot, as far as I can tell, the ONLY installer for home depot. I am not sure why Home Depot selected them because my entire experience with them from start to finish was a disaster. Here is what happened.

I placed an order via their website for a Rheem hot water heater (there were only two options) and then paid for it with my credit card. I would have rather spoken to an agent but I was on the line for a long time when an agent came on the line saying they would call me back in 15 minutes. Never heard back. Thus the online order.

After placing the order I got a call from one of their customer service staffers who told me the order had been successfully placed but that it would cost an additional $250 for a permit. I took a picture (with my camera) of the invoice they issued and sent it to him which clearly stated that the water heater, installation and PERMIT were all included in the price I paid.

After a period of time they agreed to do the installation and that my document was accurate. However the next day (today) the service person never called 30 minutes in advance as they assured me he would and went to do the installation.

However, I was discovered that I would have to pay an ADDITIONAL $1,200 (on top of the $1,300 I had already paid to run 40 ft of TnP line and that only 5 feet comes included in the installation.

This has been the worst service experience I have ever had and I would NEVER recommend Delta Mechanical to anyone! Why Home Depot of all places would use this company is one of the greatest mysteries in the universe!

You are forewarned!

Review: Got a A O Smith water heater installed through the costco flyer with 9 years of warranty.

I called them on 12/30, 12/31 (few times) and now on 1/2/2016.

every time there would be a person (an answering service only) who would take down a message saying manager would get back shortly.

No one ever gets back.

I do not have hot water and with kids it becomes a huge problem.

9 calls to their office, continuous followup, but no results.

Seems like a scam service overall.Desired Settlement: Refund me the full amount and take their product back, if they do not have a service capability when I need it.

This is playing with customer's needs by showing the carrot of 9 years of full warranty and not being able to handle it at all.

The Tech Kevin in san Diego on 6/23/2013 came to tune up my system and I feel now that I have an A/C mechanic I can trust. He was very professional clean and treated me with proper respect!!!

Review: We contacted [redacted] about a possible new water heater. [redacted] assigned Delta Mechanical to us to estimate installation. Since [redacted] has just announced that its customer payment records had been hacked into, we purchased from [redacted] by personal check a [redacted] gift card in the amount of $1,221.00 to pay for Delta Mechanical's possible work. [redacted] cashed our check in full on September 5, 2014. Delta Mechanical gave us estimate of $1,441.00 dated September 18, 2014. But when Delta Mechanical showed up with the water heater it was not compatible with our existing furnace system. We told Delta Mechanical and Home Deport that we would go with another plumber than had the compatible water heater we needed, and thus to cancel any remaining work with Delta Mechanical. [redacted] and Delta Mechanical assured us that they would refund the $1,221.00 -- either by a direct deposit into our checking account, or a new gift card in that full amount.

To date we have never received the refund. We have contact [redacted] in person several times, and Delta Mechanical by telephone many times. [redacted] says it's Delta Mechanical's issue. All we have ever been told by Delta Mechanical is that our refund was authorized on September 22, 2014. When we ask about the status of the refund, we are told that a guy named [redacted] has the information , but he is not in the office and someone will call us back. No one from Delta Mechanical has ever called us back.Desired Settlement: Refund in full amount of $1,221.00 immediately.

Business

Response:

Delta Mechanical apologizes for this. Refund is being made today. We were under the impression that the job was done when in fact it was not.

Review: Delta A/C came to repair my air conditioner, [redacted] recommended them to call. Delta salesman sold us a service contract for 2 years for a twice a year maintainence check up. The first time they came, they wanted me to buy a new air conditioner. I did not need to buy a service contract if that was the truth that I really needed a new air conditiioner. SO I called the boss and said, if I really need a new a/c I will call [redacted] because I have a credit card with [redacted] and can charge the unit. You can install it ~ that's all. I was suppose to call them for my summer check, but I am afraid to allow them on my roof, my a/c is working fine, but I am afraid they will do something to cause it to need repair or cause me to have to buy a new unit. I have a 12 year old 4 ton [redacted], I have spent thousands of dollars repairing it, it can't be all that bad. I want my money back for the service contract, they only wanted me to buy a new unit, they misrepresented themselves.Desired Settlement: Full Refund for the service contract in the amount of $299.00. Plus they charged me $165.00 for a Capaitor, then they did a service call to just check my a/c on Jan. 7, 2014 telling me I needed to soon fix the Bar Filter Frame which will cost $242.40, plus I will need soon to cut an elbow access cut for $300.00 and will also need a duct cleaning for $352.00. I had paid [redacted] A/C $800.00 in July 2013 for repairs, now more crooks, unreal. Old people are being taken advantage of. It is HOT now and I am afraid to call them to check my a/c unit, fearing they will break something, want to see the coils and chg me $1,800 more or sell me a new a/c. I will get a new A/C but not from them. They need to pay me back for the contract, because they used that to try to sell me a new unit. Delta also did not show up on the date of July 15, 2013 when my a/c unit stopped working. I called a repairman that worked for another company to repair ~ he charged $750.00. The unit stopped again, it was raining, that man got stuck in rain and could not return. Then I called Delta again, they came out on July 18, 2013 and said a blower door was messed up when the other guy worked in the dark. Delta charged me another $99.00. I am afraid to call either one of them again. So now getting [redacted] to estimate a new unit and they will service. So Delta needs to refund my money.

Business

Response:

I had attempted to contact the customer to discuss her concerns and customer called back indicating that she did not want to discuss. We have not had communication with the customer since January 2014. We would have been happy to discuss her issues and cancel her maintenance program at any time she wished. The items we had quoted were recommendations and at no time were we trying to take advantage of this customer or any other customer. We do educate our customers on benefits of corrections and cleanings as we did in this situation. The maintenance program is a two year program that was purchased in 2013 and it is 1 year and 3 months old. I will be happy to prorate the maintenance program and refund the customer. The program was $299 for 2 years or $12.46 per month. The customer had 15 months of service deducting $186.90 leaving a refund of $112.10. If the customer is satisfied I will be happy to process this right away. Please also note at the time of signing up for the maintenance program there was a run capacitor that needed to be replaced and we did so at no cost to the customer. As before I would be more than happy to discuss the situation further if she would like.

Thank you,

Vice President of Operations

Delta Mechanical, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: When my water heater was installed, I never got a copy of my invoice. I just got hold of the sales associate after 3x , I called to get the copy of my invoice, and I was surprised of the detailed costing. The price of water heater at Home Depot is 319.99 but they charged me 366.46. [redacted] told me that I have to deal w/ Home Depot for the pricing. I was surprised, because I called them for labor and material, and yet for price discrepancy, I have to deal it by myself. So I did take care of it. I don't know what is this 246.00 that was included in my invoice . I called the installer the next day because the gauge is facing the wall, and he told me he will fix it that night, but never show up. When I get a letter from delta regarding my inspection of the heater, it took me 3x before I got hold of the person concerned to schedule my inspection, and it was scheduled on February 21, 2014. [redacted] showed up and inspect the water heater, ask me about any concerns and I told him about that gauge that needs to be fixed, and told me that he will send [redacted] to do it, he scheduled the final inspection on 3/3/14 but never told me what time they will come. He told me that I will get a call on that day. Again [redacted] didn't show up. For the final inspection, I didn't get a call what time they will show up, my son waited from but nobody showed up. For conclusion, they have a poor after sales service. There ad states " our goal is a perfect 10 I put customers First". I don't think so.Desired Settlement: I want my money back, because I'm not really happy on there service since day 1, and I'm just worried, for the next few months/ years, if something will happen, I might still get the same problem/issues.

Business

Response:

I have contacted Ms. [redacted] and discussed her concerns. I apologized for the confusion on the pricing of the water heater and inconvenience of waiting for the inspection’s to be completed. Our permit department is reaching out to Ms. [redacted] to schedule the final inspection for the City of Reno and I have also offered a $100 discount to make up for the inconveniences, which she has accepted. Ms. [redacted] is satisfied at this time and we appreciate Ms. [redacted] giving us the opportunity to address her concerns.

Sincerely,

Vice President of Operations

Delta Mechanical, Inc.

I purchased from [redacted] (whom I think is a great company) a new gas hot water heater and water softener. My complaint lies NOT with [redacted], but it DOES lie with Delta Mechanical, Inc. who installed the new units. The installer was the most discourteous person with whom I've ever had to deal with when having a service at the home. He was rude, many times not even bothering to answer a question I posed for him and then when doing so, would answer in a short rude response. Actually I could hardly wait for him and his partner to finish the job and leave the premises. If this is the best of installers that your company has to offer, you might as well close your doors. I intend on voicing my concerns with [redacted] as well, as this is not the kind of contractors/installers with which they'd want to continue to use.

This company was contracted by [redacted] to install a toilet for me. They were extremely difficult to get a hold of and made two appointments that they did not show for and did not call to cancel. Extremely disappointed in their service and would not be using them in the future.

The worst customer service ever!

Never called on "guaranteed" date of install until I complained to [redacted]. Then called & said they didn't have my order.

Said they would call me back & never did till following day.

At that call the person/installer Increased price of installation fee by $124 and insisted tax had to also be paid for install services.

Insisted I give credit card number over phone (I had no way to ensure this was even the correct person or company) rather then at delivery. When I refused due to being careful with my credit card, was then treated like a child, person was rude & I ended up canceling order.

This is just the tip of the iceberg of what I went through with this company.

I will NEVER use Delta Mechanical services in the future & will inform all friends & family not to either.

Review: On Friday, April 8, 2016, 11:00 AM, Delta Mechanical installed a water heater in my home. The water heater was purchased from [redacted]. The Associate from [redacted] contacted Delta to let them know what model was to be installed. It was Rheem, Model # [redacted], Natural Gas, 50 gallons, 12 year warranty. The Installer wouldn't break out the price of installation from the total fee of $1,211.28. The installer did not review the project or product info. I went into the basement to record the model # of the new water heater. It was [redacted]. Payment with a credit card was made in full for the combined price of the water heater plus installation. I found that that was a 40 gallon gas heater, not what we had ordered. I contacted Laura at Delta on 4/8/16 at 12: 38. They said they would call me back. They didn't. I went to [redacted]. Gayle P[redacted], Project Specialist, found the original order sent to Delta. It was job # [redacted], which was for a 50 gallon water heater. They tried to contact Delta on 4/8/2016 and 4/9/2016 but couldn't find a supervisor to check or approve the correct replacement. The price of $1,211.28 per Delta, was for a 50 gallon water heater with installation. I haven't been contacted by Delta yet.Desired Settlement: Removal of 40 gallon water heater. Replacement with 50 gallon water heater [redacted] Hold credit card payment until this is done.

Business

Response:

We have reviewed the recorded phone call and the customer was quoted for a 40 gallon 6 year unit, not a 50 as mentioned in this complaint. The 40 gallon was agreed to by the customer, she provided her credit card information and signed off on the Installation Customer Approval with the 40 gallon unit. We apologize if the customer misunderstood. At this point, we can install the 50 gallon unit but the customer will have to pay the difference in the tank and a new installation fee of $288. The customer also mentioned in her complaint to [redacted] that she told the sales associate that she wanted to switch payment methods before the card was charged, this was never mentioned on the recording. The card that the customer provided is what was eventually charged. There was no mention of wanting to switch payment methods.

Review: Had a tank less water heater installed in Jan 2014. Asked to see the permit paperwork prior to installation and was told it was on file in their office. Unhappy with the installation as the water heater makes noise during operation. Have called numerous times and the same tech is sent to my house. He states absolutely nothing wrong with the heater install and it is probably because the house is old (15 years old). Learned in April of 2014 that a permit was just applied for and my town needs to do a pre-inspection. Advised them the water heater installed 3 months ago so they come out and advise that it does not pass inspection and permit process can not be completed. The Town sends the paperwork to Delta Mechanical yet I do not hear from Delta at all. In August (3 months after the paperwork was sent to Delta) I have to call them and ask when this issue will be corrected. The customer service rep states she has to look into this and will get back to me. I ask for a confirmation that the Towns paperwork was received and she is unable to tell me. Several days later I receive a call and schedule the tech to come to the house. He shows up with NO paperwork and has absolutely NO idea of why he is at my house. I go over my copy of the Towns paperwork with the changes that need to be made and he says he will need to contact the Town permit dept to "see exactly what they want" and will get back to me. That was at the end of August-now 6 weeks later have not heard from anyone from Delta Mechanical. I have requested to speak to a manager or owner on several occasions and I am repeatedly told he is unavailable and they will have him get back to me. I have not heard from anyone other than a customer service rep and most recently a sales rep asking if they can talk to me about other services they offer. NEVER doing business with this company again. They were the company that [redacted] uses for these installs and now use this information in their title- Delta Mechanical A [redacted] Company.Desired Settlement: I would like the install to be completed to meet permit expectations ASAP. I feel I have been patient long enough and it is ridiculous to treat a customer this way. I would like to speak to the manager or owner and receive an apology once this work is completed and I would like the work to be performed by someone other than the same service tech that has been to my house on 3-4 separate occasions without completing the work that needs to be done.

Business

Response:

We have tried to comply with the customer as much as we can, the customer claims that there is noise coming from the water heater but whenever we are on site nothing is ever wrong. We failed inspection but unfortunately the city of [redacted] does not inform us that we fail they only inform the customer. So we are not aware until the customer calls in, we were out on 8/28 doing the final repairs for the customer and everything should be fixed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Delta Mechanical was at my house on several occasions regarding this install and the sounds that started immediately when our water was turned back on Jan 2 2014. The installers were present when these sounds began and told us "it will take time for everything to work out". They were informed during calls that the sounds continued especially during cold weather. Although we can not predict when these sounds will occur we did record it and played it for the employees at our house more than once. They have never made any attempt to figure this at except to say that "our house is old and things happen". Our house is 15 years old and in excellent condition.

I also disagree with the fact that they have no way of knowing when an install fails inspection for a permit because our inspectors sent this to Delta Mechanical on 5/28/14. We had learned from our local [redacted] that they have had a number of complaints from other customers that bought products through [redacted] and had an install with Delta Mechanical. I called Delta several times between May 28th and August to try to confirm that our inspection paperwork had been received. No one ever returned my calls after being told they would look into this and let me know whether or not our paperwork was received.

I have been told by [redacted] that we seemed to be charged quite a bit of money from Delta for the work that they did. They never refunded or credited our bill the $50 that I paid for their trip to my house for the estimate although they tell you that will be credited once the install takes place. I had to file a formal complaint with [redacted] customer service and even after they were promised by Delta that they would contact us to get that money credited they never did.

I have been ignored and threatened by the Delta installer and I will not do business with them again. I would like a call from a manager or owner with an explanation regarding the poor customer service. The only time they have responded to any of my attempts was after I filed a complaint with Revdex.com. I think I should be compensated or have a credit applied to my [redacted] account based on the number of hours I needed to be home for service calls and also the amount of time I have spent on the phone with their employees.

Regards,[redacted]

Business

Response:

I apologize for any inconveniences, we are happy to discuss your installation with you when you are available. Our team has reached out and left you a voice mail and we will try to contact you to resolve your concerns. We have verified our records that the inspection has passed and no further items needed for inspection. Please let us know if we can be of any service to you to address your needs.

Review: We purchased a toliet from [redacted], we found it had a crack in the tank. [redacted] in turned contacted Delta to come remove tank and replace it. Delta came removed tank and put in a new one taking the old tank off. Our floor is now rotted from the dripping of the tank, we contacted [redacted] Insurance [redacted], He advised me to get 2 claims for replacing the floor, I did and faxed them in this has now been going on over 3 weeks, Claim #[redacted]. He insured me that either [redacted] or Kohler wouild replace floor. Now, I am contacted that Delta should never have removed tank it is our evidence, Delta has tank. I called Delta when are you returning my tank? The first time I spoke to Delta the girl Kim failed to enter my call and I happened to call back spoke to ther Supervisor [redacted], when asked who was President or Vice President of Delta. Her response is I don't know he is in Arizona. When asked for phone number she stated she would have him call me. No call to this date. I called Delta 8 times finally finding out President is [redacted] something called again, now a last name [redacted]. I want that toliet returned immediately, and I want our floor replaced!Desired Settlement: Get out here with the damaged toliet you hauled off, and get your facts straight. Awful, language by [redacted] saying he was chasing his corporate tail around, listen to tape, I have it recorded. [redacted] Insurance and Delta are not on the same page, which is causing me to have to do all their leg work! I want this floor replaced an ya'll can decide who pays!

Business

Response:

Delta Mechanical did assist with changing out the defective toilet for the customer. This was not a workmanship issue. As a standard procedure we do haul away the old toilet after the new toilet is installed. We were not aware that the defective toilet needed to remain on site. We have since communicated with the customer and have delivered the defective toilet back to the customer. [redacted] is working with the customer in regards to damages caused by the toilet.

Thank you

VP of OperationsDelta Mechanical, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The floor is rotton next to toliet the flooring has to be replaced [redacted] is blaming Delta and Kohler, they in turn are blaming each other, while I have a rotton floor. I want the flooring replaced I do not care who pays for it but it will not be me.

Regards,

Business

Response:

We have contacted [redacted] and they have already authorized reimbursement for the repairs and customer is aware. This Damage was not caused by Delta Mechanical and was due to defect in product.

Thank you,

VP of Operations

Delta Mechanical, Inc.