Delta Mechanical, Inc.

Review: 2nd Complaint - Company did not honor their agreement! HISTORY: Purchased Master from [redacted]. Wrote up agreement on 5/29/13 with Delta Mechanical ([redacted]'s exclusive contractor)to be installed 6/3/2013. Due to unavailability of a crane the rescheduled for several days later. That day came and we still had to wait half the day for the crane to arrive because we are so far away from [redacted] (less than a mile, if that). The next step was the City inspection which was scheduled with us put not with the city. We finally get the city inspection it is not sealed properly so yet another wait. They schedule that and after waiting two 8am - 4pm days we have still not been contacted by Delta. We call them. After two weeks still nothing. The repair was finally made on July 16, 2013. They were supposed to be by between 12N and 2pm. They don't show till 2:30 with not even a courtesy call. They rescheduled the City re-inspection on July 25, 2013 but failed to make payment so City of Rio Rancho could not come do re-inspection. That was rescheduled. Now, we have been dealing with this for 2 months! It was finally re-scheduled and it passed. I contacted your office shortly thereafter, after which Delta Mechanical made me a deal to pacify me. The agreement was 1 year contract dated 8/2/2014 for shut down and start-up for the unit. Yes, there was a delay for the shut down but it got done. Service has not changed. We were scheduled for start-up for today between 2 and 4 pm. Never got a call so I called them just after 2pm to confirm. I waited! 4pm,I called again. Was told they were double booked but the technician was leaving Albuquerque in 10 minutes. I waited and called at 5:15pm. They assured me they would get to us as soon as they could! I spoke to a manager who said they had kept in contact with me during that time and I reminded him that was only because I kept calling and they did not have the courtesy to call me. They had the technician call me at 6pm and could come by 7pm!Desired Settlement: It is HOT! We need service. I want them to pay for a reputable company to come out and get this done! No, not a refund after we pay. That is not something that is in our budget. My poor children have to roast thanks to this company. It has already been in the high 90s! I also want to have this filed so that other people will be aware that there is definitely and issue with the service from this company. And, then I want to be done with this company! They did not honor their agreement! Thank

Business

Response:

We have attempted to discuss the matter with the customer but unfortunately she will not accept our calls. On the day of the startup for her cooler we were running behind and we did discuss the issue with the customer. We did have the technician in route and when we discussed this with the customer she became upset and indicated that she did not want us to come out any longer. We attempted to call back but unfortunately the customer was no longer interested in discussing the situation. I would be more than happy to discuss and set up to have a technician out at no cost to perform the start up for her cooler as we promise. We apologize for running behind the day of the call and any inconvenience she incurred after the original install.

Sincerely,

Vice President of Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was communication the evening this situation occurred. I was contacted by Delta Mechanical's technician about 6 pm, after I mentioned filing this complaint. He said they could still do the service and could leave Albuquerque shortly. During rush hour it would take at least another hour making it 7 pm or so before they could get there. That call came in while I was attempting to run errands already late in the day because I had spent the better part of the day waiting on them and they did not have the courtesy to call and advise me of their situation. Earlier, when I spoke to a manager I was told, "Well, we have kept in contact with you." I reminded him that was only because I kept initiating the calls. This situation was a replay of the initial reason I contacted your office and why they were attempting to pacify us with the free service to begin with. However, the service has obviously not changed. Later that evening, I did get a call and by then it was late and I advised them I was already in the process of filing my complaint and was no longer willing to discuss it with them. I have not received any other communication from them that I am aware of as I have been out of town - I am unable to accept their phone calls if I am not at [redacted]. I do not trust them to keep their word and I do not intend to have them trying to pacify me once again and taking up my and my precious daughter's time waiting on them! I stated what I (we) would accept when I filed this complaint. If they are not willing to do that than I (We) want the complaint to stand. I would also appreciate them not telling untruths about my not taking their calls, as I have been out of state most of June. They have my [redacted] phone number that accepts messages and someone is [redacted] to give me those messages until I arrive at the end of the week. So, NO, their response is not sufficient and we are unable to trust them. Thank you.

Regards,

Review: Delta Mechanical of [redacted] contracted through [redacted] to install a new water heater in my 2nd floor condominium. The installer was recklessly soldering with a blowtorch in a confined space, with no heat shield. There was a fire sprinkler head directly above the water heater; he overheated it and tripped it, thereby completely flooding my unit and the unit below mine.

Despite this, before the unit is replaced and the damage repaired, Delta has charged full cost of the installation to my credit card, without my authorization, and with not paperwork (I did not receive any identifying paperwork from the installer, and I definitely did not sign off on the installation as complete). Installation was on 31 May; my credit card was billed on 4 June, at which time my unit was still being dried out. It is particularly galling that Delta would claim to have completed installation under this circumstance.

Regarding Delta Mechanical and this incident:

1. The field manager has been less-than-cooperative, shrugging the catastrophe off as "these things happen sometimes" (NB: I paid for "professional" installation because I wanted to avoid such problems; this was an outrageously stupid mistake that should have been avoided).

2. I spent substantial time on the phone to find someone from Delta who was ostensibly in charge of dealing with the problems; they did not assign a person to me proactively, and they have manifested a desultory response to my questions throughout.

3. I requested information by email several times, but did not receive it.

4. When I asked for authorization for a motel room while my unit was drying out and unliveable (at 90 degrees plus), I was told verbally that Delta would pay "up to $100 a night". Checking online, I found that $100 would not cover the least expensive available room in the cheapest, 2-star motel in the local area.

5. Delta is clearly trying to do the cheapest "quick fix" and exit as quickly as possible. I even had to argue over whether they would replace the water heater unit after it had been under a deluge of water for 20-30 minutes. I contracted for a new unit, not one that is highly likely to be damaged.Desired Settlement: First, the charge should be removed from my credit card until the installation is complete, meaning the damaged water heater is replaced with a new unit.

I would also question whether I should be expected to pay full installation costs after the installer caused a major catastrophe that severely damaged my condominium and that will take weeks to properly repair (I am not disputing the cost of the hardware, just the cost of the labor).

I will be doing the repairs through my insurance company, and I expect Delta Mechanical to cover the full costs of what the insurance company evaluators consider to be reasonable costs for necessary repairs.

Business

Response:

I had the opportunity to discuss the concerns with the customer and we are working with him to correct all issues. We have also replaced the new water heater with a second tank. I have apologized for the inconvenienced and human error we had in his home. We will be staying in communication until all issues are resolved and the customer is satisfied.

Thank you,

Vice President of Operations

Delta Mechanical, Inc.

Review: Delta Mechanical calls every year and asks if I would like y AC serviced. Finally said yes so they came out about 3 weeks ago. They said the drain on my AC was going into the sewer line and caused mold to grow on the AC. I said go ahead and fix it.

I also recently had a new roof put on and I called the roofing company since they were the ones who would have done the drain this way. They said send the bill and pictures and they would reimburse me for the issue. I told the service tech about this and he said no problem. He had also taken pictures with an IPAD to show me the problem.

Well it's been 3 weeks and no pictures, I keep getting the run-around every time I call. I am really starting to question the integrity of Delta Mechanical. Are they hiding something?

1) In addition to the mold, they seemed more concerned to sell me a service contract so they could come out every year to look at it.

2) They also said another unit I had, looked like it had a slow Freon leak in a weld. They said it would be $900 as they would have to replace all the Freon. I told them hold off on that one. Called another AC guy to look and it was a lot less (if even really needed to be done) and they could recycle the Freon which was the bulk of the cost.

At this point I really just want the pictures which they promised so I can pass on to the roofing company.Desired Settlement: Pictures are emailed to me

Business

Response:

We have made contact with the customer and apologized for the delay on sending the pictures. Our technician was issued a new tablet and the pictures taken were on his previous tablet. We have recovered the pictures and have forwarded to the customer.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They sent pictures of after it was fixed. I need pictures of before it was fixed and the mold to show the roofers the damage it caused. I know they have those as they originally showed them to me. I sent a response to their email with the pictures on Tuesday. I also left a phone message today with Joe asking for the correct pictures. So far I have not heard anything from them.

Regards,

Business

Response:

The photos have since been sent to the customer. There was no disputed amount. We apologized for the delay. We have done many installations for this particular customer and greatly appreciate them as a valued customer.