Delta Mechanical, Inc.

Review: On or about June 24, 2014, I purchased a hot water heater from [redacted], GA. I opened a line of credit to be able to do the purchase and the installation. [redacted] provided their contractor, Delta Mechanical who I was told was their authorized contractor and that I should contact them to setup a time to do the installation. On June 25, Delta Mechanical sent their serviceman out to do the installation. The Serviceman flooded my home by turning the water on to the hot water heater before reconnecting it to the water source. First of all the workman came into my home with a bad attitude and during the disconnect and catastrophe of flooding my home keep going in and out of my home to talk on his cell phone. The workman was in my home from approx. 2:30 PM on June 25th until 8:30 PM at night. I purchased a like for like hot water heater. The workman told me that he would have to reconfigure the pipes to fit the new hot waster heater so he convinced me that the short hot water heater would be better. I assisted the workman in the cleanup of water that flooded my kitchen living-room and bathroom, water was at least 6 inches deep and it went into my microwave, stove, etc. once we completed the clean up the workman passed me the paperwork to sign, when I refused to sign he called [redacted] from the home office and [redacted] was already home. The workman had me talk to [redacted] told me that if I did not sign the paperwork, that he would call the police on me because I was holding his workman hostage. If this is the way a business is going to treat a paying consumer, this they need to be out of business. I then reach out to Delta Mechanical and a [redacted] was engaged. [redacted] talked to me once because I have been asking [redacted] who took my order for a itemized invoice. [redacted] would not provide the itemized bill, and would only give me the bottomline price even after the hot water heater was installed. It was only after I complained to [redacted] that [redacted] supplied the itemized pricing. This kind of practice is very unscrupulous and deceptive. To date, I have been trying to get my home put back together. It is my understanding that Delta mechanical tuned this over to their insurance company, [redacted] of [redacted] send out an independent insurance Adjustor who came out around July 15th. To date, I have inconclusive on a settlement or information on next steps. It's as if they brushed me off and my house is still in dis-array. I want my money back for both the hot water heater and the installation and my house rebuilt from all the damage. I also want an apology for being threatened. The lack of follow through, the lack of communication is unacceptable.Desired Settlement: I want my money back for both the hot water heater and the installation and my house completely rebuilt to today's design (2014) due to all the damage. I want an apology for being threatened to have the police called to my home, and I want to be re-reimbursed for not being able to use my home from July 1 to July 12th, having to leave my home to travel back and forth to me people in my home, running back an forth to [redacted] because Delta Mechanical would not communicate with me. I want to be re-reimbursed for expenses of not being able to stay in my home, mileage, gas, meals. I also want Delta Mechanical to cover any additional expenses related to mold removal, and if necessary, pay for an Environmental Health Professional to come in and to do some testing and recommendations.

Business

Response:

We apologize for any inconveniences you have incurred. We did not have knowledge that you were still not satisfied with the resolution that had been given to you from our insurance company on the project. The insurance had indicate that you had accepted an offer prior from them. After we received this correspondence we have contacted our insurance and they indicated you denied the settlement after receiving it. There is still an open insurance claim that to our knowledge the insurance is attempting to close this matter out for you. At this time Delta cannot directly offer any other remedies being that the insurance is attempting to do so with you to close the matter out.

Review: Had a furnace installed in February, it is now May, I was told by the installer that I would get a permit in the mail and then I should call the city to have them come out and inspect the furnace. After 30 days I call Delta regarding the permit that I never received and was told that it was in the mail. Nothing came and I called again and was told a conflicting story, again waited two weeks and called again this time no one returned my called, after numerous and I mean numerous calls, no one would call me back or I got conflicting stories. I then called home depot who contracts delta for furnace and they called delta and they told home depot that they would take care of it and they would call me that day, they never called me. I have made several calls and several complaints with no response. By the way permits are suppose to be included in the price of the furnace. so on monday, 5-18-15 I contacted the city and explained my situation and was told that I needed that permit which I don't have I asked if they could help me to get this solved, the city came out tuesday and inspected the furnace and stated it did pass but they could have done a better job of installing it and they will see what they can do on there end.Desired Settlement: I would like Revdex.com to be aware of how they treat their customers after the contract to done

Business

Response:

We have had the opportunity to discuss the concerns and have offered an extended maintenance contract to compensate for the delay in the permit package arriving. We also show the project has passed inspection and have not been able to establish what items the inspector did not like especially being that it had passed all inspection codes. We will follow up with municipality to address as well.Thank you,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had my house re-piped several years ago by Delta Mechanical. The faucets in both bathrooms are leaking and the water pressure from the washing machine was low (just had washing machine replaced and installer said it was a plumbing problem) and I contacted Delta Mechanical to come out and repair as I thought this was due to the re-piping. The customer rep [redacted] stated that there were no longer any re-piping service personnel in New Mexico and he would look to see if he could find someone to come out. He found someone that used to do the re-pipe but is in water heaters now and he could get him out the same day I called. The gentlemen showed up on time and spent just a few seconds looking at the faucets and stating that there was nothing he could do. That my faucets were the original faucets and too old to fix and that Delta would want to charge me for everything new. He never told me what was wrong with the faucets that Delta would want to make a sale on new items. He was unwilling to look at the washing machine all together and said he didn't have time for that and he would have to come back for that. At the time I placed the call to Delta, [redacted] stated that if it was not a re-pipe issue, I would be charged $65.00 for a service call. I said that would be fine as long as I could use that $65.00 towards getting the problem fixed. He said that $65.00 could be used to fix the problem if not due to re-pipe. I wanted the problem fixed. The technician said upon leaving that he would have [redacted] call me to get the problem resolved. I never received a call. I called Delta back a week later and spoke to Kyra? asking why I never received a call or was told what was wrong with my faucets. She stated that the order said the problem was the shower cartridge and did not know why the technician did not tell me that. She said I could easily go to wal-mart and replace it myself. I explained to her that I was supposed to receive a call from [redacted] after the technicians visit to resolve the issue and put to use $65.00 I already spent. She said she would have [redacted] give me a call back. [redacted] never returned my calls. I called back 4 days later spoke to [redacted] which he said he never received any messages to give me a call. At this point I asked for a credit because I was not given the service promised and Toms response was there is nothing I can do I will speak to my supervisor but we will not give you a credit. The technician was there and you have to pay for that. [redacted] said he would speak to his supervisor and call me back. 2 days later I still have not received a call. I calledback to [redacted] rudeness of saying he called me and there was no answer. I checked my phone there were no missed calls and no messages left. This is hard to believe when I am receiving other calls and messages left on my phone. I also spoke to [redacted] after [redacted] was no help and she also said she was there when [redacted] called and no one answered. [redacted] was rude and unwilling to help and said there is nothing she could do. When I asked to speak to her Manager she said she was it and what she says is final. Trying to get service from this company is impossible. Since I was not given the service promised using the $65.00 towards fixing the problem, I do not wish to use this company after such a bad experience and horrible customer service. I would like the $65.00 credited back to my account. I feel that [redacted] had the opportunity to make the company a quick $65.00 by knowing up front that faucets leaks were not covered in the re-pipe warranty sent out a technician that did not want to spend time telling me the problem and didn't even look at the water pressure problem in my washing machine that is probably really caused by the re-piping.Desired Settlement: I would like the $65.00 credited back to my account.

Business

Response:

At Delta Mechanical we value customer service, the $65 will be refunded to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Delta installed on new hot water tank, Shannon was the best did an outstanding job. Everything happened as planed Great company in Tucson, AZ

Review: I originally scheduled to have a water heater install through Home Depot, who uses this contractor. All appts. go through Delta Mechanical. I cancelled that appt. despite much preasure from them to keep it, because I decided to have a plumber access whether or not I really needed a water heater. Turns out I didn't. Despite having canceled the appt. they came out anyway. I wasn't home but they called multiple times. They did not perform any service since I wasn't home, no water heater installation. I was charged for approx. $1200 for it anyway. I put in multiple calls to try to get a manager on the phone and was repeatedly told one would call me back to confirm that my money was being refunded and to explain why this happened. Never received a call. I had to go through security / fraud dept. for my bank account to get the money replaced in my account.Desired Settlement: I have solved the problem on my end. I just want others to be warned that this company is not on the up and up and to avoid them. I will write Home Depot corporate to suggest that they find another contractor to do their installs.

Business

Response:

We apologize for the inconvenience. The card has since been refunded in full.

Review: I signed a five year warranty agreement with Delta Mechanical, which provides services for air conditioning units. I called the company for service due to the air conditioner was not sufficiently cooling the house. The company inspected the air conditioning unit and determined that the motor needed to be replaced. The work was performed, but the quality of workmanship was below par and our expectations. The mechanic had bent the existing fan and did not replace the damaged fan, causing the unit to shake and the shaking created unusual amount of noise inside and outside the house. The mechanic/technician had installed a rebuilt motor that exposed wires on the unit. The other units did not have any exposed wires and it was unacceptable because we live next to the preserve which exposes equipment to rodents. I explained to the mechanic that this was unacceptable and I was willing to pay for a new motor that was the same as what our existing units carried. I was informed there would be an additional cost for the motor but not the fan. The labor to install the new motor and the new fan blades would not be charged. I accepted this and a new motor and fan blades were installed. After the installation it was noted that the acorn nuts which were previously on the screws were missing, allowing for exposed screws that could potentially harm an individual or animal. I called the company and spoke to the mechanic, who informed me there is nothing wrong with the screws sticking up from the top and the unit is fine. I informed the mechanic that this was not satisfactory and I am requesting that the units be put back into their original state of safety. He abruptly hung up on me.

I called his direct supervisor of sales and I was assured he would look into the matter. I expressed my concerns regarding the bill which was higher than what was quoted for the return mechanical work and the quality of workmanship. The following day I was informed I was overcharged and they would send a technician out to correct the problem. I was informed that a refund would be sent by mail. Two weeks expired at which time I made another call to the company in order to receive what was verbally stated to me. An apology was verbalized by the supervisor of sales and another assertion was made that the company would honor its verbal commitment. After several more weeks the service to replace the acorn nuts and the check did not arrive. I called the company and wrote the company that if their agreed upon commitment was not fulfilled I would take action against the company. Another apology was extended to me and it was verbalized that the mechanic would call me, perform the services and hand me the refund from my overpayment. The technician arrived at my residence and replaced the acorn nuts. He explained that he did not have a check because it was not ready at the time he started this service call. We have yet to receive the promised check. The company is a subsidiary of [redacted] of which I will be sending a letter to that corporation informing them of the total lack of professionalism.Desired Settlement: The company has a responsibility to follow through with its customers. I paid for the warranties in advance and expect professionalism.

Business

Response:

The issues at hand have been resolved. All work performed and the necessary adjustments to get the job done correctly have been completed. There was a delay on the refund, that has as of today been sent out by Certified Mail and will arrive to our client by the 3rd of October. Once again we apologize about the delay.

Went through Homedepot to have new Packaged A/C unit installed. Delta was very pleasant to speak to and to work with. They scheduled a meeting to discuss my options and the sales person was very nice and not pushy at all. We decided on Saturday what we wanted and on Monday the engineer came out to measure and asked if they could install the unit in a couple of hours. That was great for me because I am a night owl and I didn't want to get up early again the next day. Install went fast and the installers were great. They were very clean and neat and very professional. This was a very positive experience for me. Thanks

Review: INSTALLATION ISSUE. IT HAS BEEN A WEEK FOR US WITHOUT HVAC AVAILABLE IN OUR HOME (6/3 TO 6/8. UNIT IS STILL NOT WIRED FULLY TO HOME. DELTA REGIONAL SUPERVISOR ([redacted]) WILL NOT RETURN MY PHONE CALLS TO RESOLVE. INSTALLER AND ELECTRICAL CONTRACTOR PUT MY INSTALLATION AS LOW PRIORITY IN RELATION TO OTHER INSTALLATIONS IN THE AREA. TOMORROW ELECTRICIAN IS SUPPOSED TO FINISH WIRING TO FURNACE AND TEST IT. DELTA SALESMAN ADVISED ME INSTALLATION WOULD NEED A COUPLE OF DAYS WITH A MAXIMUM OF THREE. INSTALLERS/CONTRACTORS WERE COURTEOUS AND FRIENDLY JUST NOT TIMELY OR CONCERNED WITH THE PROGRESS OF MY INSTALLATION. MATT WILLIAMSDesired Settlement: AN APOLOGY AND EXPLANATION FOR DEFICIENT SERVICE. ASSURANCES COMPANY WILL ATTEMPT TO AVOID REPEATING SAME DISSERVICE TO SOME OTHER POOR CUSTOMER.

Business

Response:

We have addressed the installation items and our team is working to make sure the customer is satisfied. We apologize for an inconveniences that the customer incurred during the installation. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HVAC Installation still needs to pass county electrical and mechanical inspections (failed once already). Delta has not contacted me regarding these mandatory final inspections. Installation began 6/3/15.

Regards,

Business

Response:

We have been in touch with the customer and the final inspection is set for July 16th and all should be resolved concerning the Heating and Cooling installation.Thank you,

Review: Delta Mechancial, through the [redacted], installed two new AC systems in my home. One of the systems flooded my home with water 6 times during installation last fall causing over $56,000 in damage. The company failed City Inspections 9 times, with well over 30 items listed not meeting minimum code requirements, and it took them over 4 months and 6 different technicians from around the country, to pass final inspection. Just in time for winter. Delta’s insurance company offered to pay about $52,000 and said that if I want the full amount, then I would have to sue Delta to get it. Being completely exhasted by the whole thing, and not willing to spend $10,000 to sue them for $4,000, I accepted their offer. I assumed that was the end of it, but it wasn’t.

I started the system up this spring. All seemed fine, until the same system began leaking water, again, into the attic, as well as the master bedroom and master bathroom below it. Delta sent out a technician who initially pointed out that certain parts of the system were installed incorrectly and that there were issues with some of the safety flood switches, which is why the system flooded my home. I asked him to repair the system, so that we could get the air in my home cool and comfortable, once again. He said he would do so, but needed to call his manager first. He returned about 30 minutes later to say that all of the systems were fine and nothing needed to be repaired. He said that because I replaced the filters only 15 days earlier, and not more frequently, that the system froze up, overwhelming the drain line and drain pan, causing the flood. I asked why the flood sensor safety switches did not turn the system off to avoid the flooding. He said that it did turn the system off, but not completely because the system was overwhelmed by the air filters not being clean enough. Obviously, this is a clear case of the business trying to “pass the buck” back to the consumer in a shameless attempt to avoid admitting responsibility.Desired Settlement: I do not trust Delta Mechanical, or their technicians. I do not believe that they have the knowledge, expertise, or proper training to install/repair an AC system. I would like for Delta Mechanical to pay for another company to come out and replace/repair the system and get it up and running as soon as possible. My wife would also like to receive a phone call from the owner of Delta Mechanical, Mr. [redacted], apologizing for all of the nightmares his employees and policies have caused our family.

Business

Response:

We have been communication with this customer and all information has been submitted to our insurance. Our insurance is in communication with the customer on this unfortunate incident. The President of our Company has been in touch with the customer as well as they requested. We will continue to work with this customer until it is resolved.

National Director of Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Delta's apparently cut rate insurance company has viewed the damage and interviewed us through an independent 3rd party adjuster. While she is a very nice and concerned person, unfortunately, she has been delaying the progress of this claim by doing everything in her power to avoid payment. She has tried to say that the insurance company is not responsible for coverage and that we should contact Delta's former insurance carrier. She has been nitpicking at each invoice for damage mitigation and rebuild costs. She has asked that we do all the "leg work" in collecting photographs of the damages, etc.

Additionally, after several months of nightmares resulting from the poor installation of this air conditioning system, simply covering the costs of repair is not sufficient to making us whole. We demand that Delta, or [redacted] make up for the massive amount of pain and stress my family has endured as a result of this ongoing saga. Delta has yet to address this demand.

Regards,

Business

Response:

We at Delta whole heartedly believe in customer service and taking care of the customer. At this time due to the circumstance and customer demands we are being directed to allow the Insurance Company to complete their investigation and to negotiate with the customer. We hope to have this customer taken care of as soon as possible and are working with the Insurance Company to close out this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is not a proposed resolution. Delta Mechanical has failed to properly respond to the specifics of this complaint through this medium, or any other. Their insurance company is still working on wrapping up the details of this claim and calculating their ability to make us whole. Please keep this complaint open until the damage has been repaired and my family has been made whole.

Regards,

Friendly, accomodating, timely, very professional, clean, and just awesome work !
Even though I called to change the heater type a mere two hours before my appointment they immediately updated my request. The installer came early to measure the space for the heater, left to pick it up, and returned before my scheduled appointment time.
The installer was super professional, the job was done to perfection and on time.

Review: This company did not show up at the scheduled time of appointment. Did not call to notify about that. Did not beat a price as promised.

That is the only company that we were provided by [redacted] as their only official representative to install a water heater.

Delta Mechanics present themselves as that they can beat any of their competitors price by 10%. Lie! we had an estimate from another company for the same service for $170 plus parts. Delta Mechanics said that we can only buy parts from them and it would cost us $300 (we could get them in the store for around $50, we checked) The heater itself cost $540, how can a couple of houses to connect it cost $300?

since we did not have time and wanted to work with [redacted] directly we scheduled an appointment with these guys.

They did not show up at the scheduled time of an appointment. So we called them, they said that their mechanic can be at our place not earlier than in 3 hours and not even guaranteed. We ended up canceling our request and got it done for $275 with parts and delivery.

I think that is the worst company I used in a while!

Shame on [redacted] as well for only providing this company.Desired Settlement: [redacted] need another company to provide installation services.

Business

Response:

We have made a few attempts to contact his customer to address their concerns; unfortunately we have not received a return call to address. Based on information from our team we had this customer scheduled for a time slot of arrival between 1 and 3pm. We did receive a call from the customer at approximately 1:15 pm and we did need to discuss with the customer that we would be running later than the original time slot. The customer did let us know also at that time that they would like us to price match a competitor and our dispatcher let them know that we would be happy to do so and we just needed it in writing. We guarantee the lowest price for up to one year after install based on written quotes from other licensed contractors for a same for same quote and we will even beat the competitor by 10%. At that time the customer chose to cancel the install and we have not spoken with them since. If the customer would like to reach out to me at any time I would be more than happy to discuss their concerns and to apologize that we were not able to take care of their install on that day. [redacted]VP of OperationsDelta Mechanical, Inc.###-###-####

works for [redacted],installs wrong equipment doesn't give you itemized bill. never calls back . promised return call 3 times. called home depot about lousy service connects me back to same lousy installer.

I went to [redacted] to get an estimate on a new air conditioner. A week after I contacted ** I got a call from Delta Mechanical to set up an appointment - which I did - the day of the appointment I get a call around 11 saying that the sales rep in in my area and can they come over now - my appointment wasn't until 4:00 that afternoon - I told them that no, I am still at work. The person that called said, well he is going to call you so you can tell him that. Right after I hang up I get a call from the rep and he says - I am right around the corner form you can I come by now. I say no, I am still at work and the earliest I can possible meet you would be 2:30 - he says that is fine I will meet you then. He did show up at 2:30 and asked to look at my furnace and electrical box and took a look in the house then asked if we could sit down to discuss options. He did not even look to see where the air conditioning unit I have is - which I think is weird. So we sit and he asks me if I am mechanical at all - and I say I can fix pretty basic stuff - so he draws me a picture of what the air conditioner does in the house - which is fine - I thought it was a little condescending, but I was willing to overlook it. Then he starts talking about my options and writes down 4 or 5 - going from Good to Best - so he also writes down quotes for all of them and as he finishes I tell him that I have gotten two other quotes already and that I can tell him that the lowest one he has quoted me is almost $4000 more then the other two. He then asks if he can see the other quotes (which I found extremely unprofessional), and then tells me that I have to be really careful about who I go with because he has been in this business for 7 years and he sees places come and go all the time. He then tells me that plumbing and electrical and the most common trades that they teach people in prison and that [redacted] conducts Federal background checks on all of the people that they contract with. So he is looking at the two estimates and tells me that he needs to talk to his boss, but if I go with Delta they will give me that price. So I tell him that I am not willing to make that decision right now, but I will keep it in mind. Then he asks me if price is the most important thing to me and I tell him yes and he says, well thank you for being honest with me, so many people aren't. Then he asks if he can tell me a story - so I say sure - and he tells me that there was a story that made national headlines - it happened in Las Vegas, NV 7 or 8 years ago about a man that was picking up his wife and kids from the airport and then he accidentally cut someone off while getting on the freeway and waved a little to let him know he was sorry - then when they stopped the person was still behind him and got out of the vehicle and shot the man point blank in front of his wife and kids - so then he asks me - do you know what it said on the side of his van? So I tell him no - he says - A & G - which just happens to be the company that I had the lowest quote from (coincidence? I don't' think so) - then he says - I don't know if you have small children, but there are some real sickos out there and that if he was me he wouldn't just be letting anyone into my house. At this point I just want HIM out of my house. So I am trying to wrap things up and he starts to pack up and I ask him - so, can I get a written estimate? He tells me that yes, but that he will have to give me the price he listed and not the price that he thinks he can get. As he is writing up the estimate he asks me if the lowest quote I got is for Carrier brand - so I look and it is - so I tell him yes it is - and he laughs and says - well I will install Carrier for that price too - it isn't worth it. He is finally done with the estimate and leaves. I feel like he was trying to scary me into spending more money and I did not appreciate it. I was going to complain to Delta when they called to do a follow up - they never called with any sort of follow up - both other companies I got estimates from did. Needless to say, it was not a good experience and I will not be going with this company for anything, ever.

Review: Over 1 month and many unreturned phone calls to get my billing issue straightened out. I am still stuck with paying interest due to their delay.

Water Heater Installed on 12-20-12, I did not have my Home Depot card when I called so I gave them my American Express Card. After a wonderful installer came my husband gave them our Home Depot Card. The week of Dec 30th noticed they charged American Express and not Home Depot which was offering 0% no interest. Called to let them know, they said they would take care of it. Jen called me back week of Jan 4th and said they needed my Amex card numbers because they deleted them. She said this would take another 3-5 business days. Jan. 21st still did not see corrections and left message with Billing Rep [redacted] (she was out for the day). I went online to check Home Depot card to see if that was charged. To my surprise this card was cancelled back in Oct due to inactivity. I opened a new Home Depot card and called and spoke to a manager [redacted]. Gave her new card number and asked why I was never informed this was closed. She did not know why but assured me she would start the correction that day. Never received call from [redacted].

Friday 1/25 called back and spoke to [redacted] she did not have any of my credit card information and said that it had to go to approval by [redacted]. Asked to speak to [redacted] was transferred and left a message.

Tuesday 1/28 never received call from [redacted] so called back because issue still unresolved. Asked to speak to [redacted]s boss [redacted]. Left Message for him.

Still have not received phone call from [redacted] or Marty.

Thursday 1/30 received call from [redacted] she left message. Returned her call no one answered. I went on line to see I did receive credit but I am stuck paying the interest for 38 days it took to get resolved.Desired Settlement: Talked to American Express and for the 38 days it took to get resolved interest incurred was $22.57. Would like another refund added to my American Express in this amount.

Business

Response:

There seems to be a little bit of misunderstanding, we collect payment information at the time of setting up the install. We do not charge anything until the job is complete, the customer did not provide Delta with the new payment information until after the job was billed. For security reasons we do not keep all credit card numbers on file so when we were made aware of the issue we quickly acted and started the refund process, at which point we needed the original payment information so we can credit back the amount. At this point we are at the mercy of the banks and there are times there is a delayed process when crediting a large amount. We understand that there could have been a bit of miscommunication so we are going to credit the desired amount of $22.57 back to the account.

Yesterday I had my water heater installed by Delta Mechanical, who works for [redacted]. I was very pleased with the level of professionalism in the plumber they sent out. He was very polite and respectful of my home and did a great job. I would recommend their services to anyone looking for an honest and experienced plumber.

Review: I agreed to have Delta Mechanical, contractor for [redacted] in [redacted], NM, perform a Compressor TUNE UP on two compressors on April 10, 2015.

This email was sent to [redacted] and Delta Mechanical on May 20, 2015. A response was acknowledged by [redacted] apologizing for the poor service but nothing from Delta Mechanical. An email was sent to [redacted], Customer Service on June 25, 2015 with no response for action to be taken and I requested a refund. Here is what the issue is and email sent to [redacted] and Delta Mechanical:

[redacted],

Please forward to the Service Manager, [redacted], for action.

Thank you.

Service Manager, [redacted],

Since I haven’t heard a word from you or your dispatcher since we talked on April 10, 2015, I wanted to review with you the TUNE UP service I received on April 10, 2015.

[redacted] arrived for the TUNE UP service for two compressors as previously scheduled. Upon arriving at the [redacted] started pushing for the Preventive Maintenance Plan (PMP). I stated I was not interested right now but he continued his sales pitch until he left.

[redacted] then proceeded to start the TUNE UP by removing the fan on the compressor located on the ground and then flushed the vents with water removing any dirt that had accumulated. After the fan was replaced the compressor started up and [redacted] said the compressor was fine. At no time did [redacted] remove the side panel and connect any gauges to the lines to verify refrigerant, inspect, or test and measure any voltage or current readings. When questioned about this lack of performance, [redacted] said he never hooked up gauges since this would cause refrigerant to escape. I asked [redacted] about the FREE the pound of refrigerant if needed and [redacted] stated this is WRONG and would charge for refrigerant if necessary. The refrigerant level was never checked. [redacted] proceeded to go to the roof and did the exact same procedure on the roof compressor while I stood by. [redacted] complained about the roof installation not having a “p” trap. According to [redacted], this was the TUNE UP. Also, the condenser pumps located next to the furnaces were never checked for operation. The flushing of the vents was minor compared to the real TUNE UP that should have been done. I could have flushed the vents myself and saved my money. The charge was $83.46 and was put on [redacted] card.

After [redacted] left my residence I contacted [redacted] who emailed a copy of the 25 point cooling and heating inspection operation which included all the necessary procedures for a TUNE UP. Ms. [redacted] was polite and understanding. In reviewing the list, I realized [redacted] did not complete the required maintenance. I then contacted [redacted] and eventually you contacted me regarding this [redacted] visit. As you should recall, I explained fully what [redacted] had done and went over the 25 points and you seemed to agree that this was an unprofessional attempt for a compressor TUNE UP and stated one pound of refrigerant is indeed FREE. You then set up an appointment for your senior technician, [redacted], to come on April 17, 2015 to redo the TUNE UP.

[redacted] arrived on April 17, 2015 but was unaware of the many problems with the original visit by [redacted] and said he was only dispatched to make copies of the receipt (pink) given to me and the email copies received which were virtually blank. [redacted] took the pictures and stated he didn’t have any time to complete the redo TUNE UP but would have his dispatcher call to set up an appointment. This is the last time I have heard from anyone at Delta Mechanical.

On 04/29/2015, [redacted] called and wanted an evaluation of the TUNE UPs and I proceeded to explain the situation in detail and said I was an unhappy, dissatisfied customer. The [redacted] associate took all the information and the conversation was recorded.

You, [redacted], and Delta Mechanical have not lived up to the Quality Workmanship you have Guaranteed. I originally had both furnaces and swamp coolers replaced about three years ago thinking your company would maintain my equipment in a professional manner. I have referred your company to others for a conversion in the last two years but this may have been a mistake.

End of email to [redacted] and Delta Mechanical.Desired Settlement: I want Delta Mechanical to schedule a QUALIFIED technician to do a complete TUNE UP on my compressors at no charge to full fill their professional responsibilities or as indicated in the email to [redacted] refund my cost $83.46.

Business

Response:

We have had the opportunity to speak with the customer and we are refunding them for the tune up since they are not satisfied with the service.Thank you,

Review: HAD HOME RRE-PIPED 1/12/10. HAVE HAD 2 FAILURES SINCE. COMPANY WILL NOT RESPOND POSITIVELY EITHER VIA EMAIL, MAIL, LEGAL MEANS. PAID FOR REPAIRS.

1/12/10- HAD HOME REPIPED BY [redacted] MECHANICAL

5/22/12- FAILURE IN 90 DEG FITTING IN BATHTUB AREA AND HAD REPAIRED BY STUTES PLUMBING, $200.

6/1/12- .CONTACT MADE TO [redacted] MECHANICAL VIA EMAIL/PHONE CALL AT SAME TIME. PICTURES AND BILLING FORWARDED, HAD NOT FURTHER CONTACT.

9/16/13- FAILURE IN ANOTHER 90 DEG FITTING IN SAME BATH AREA & HAD REPAIRED BY STUTES PLUMBING, $150..CONTACT MADE ONCE AGAIN IMMEDIATELY TO [redacted] DELTA

9/20/13 & 9/27/13- CONTACT VIA PHONE CALL AND FOLLOW UP EMAIL TO [redacted] MECHANICAL TO [redacted]. FOLLOWING IS A COMPILATION OF LAST EMAILS RECEIVED FROM [redacted] MECHANICAL:

9/20/13- THANK YOU FOR SENDING ME ALL THE INFORMATION. I WILL CONTACT [redacted] AND LOOK INTO THIS. I WILL FOLLOW UP WITH YOU ONCE I HAVE AN ANSWER FROM [redacted]. I AM ALSO MEETING WITH VP OF REPIIPE ON SUNDAY AND WILL SPEAK TO HIM ON THIS.

9/27/13- SORRY ABOUT THE DELAY, [redacted] OFFICE IS TRYING TO GET HOLD OF THE PLUMBER THAT WAS IN YOUR HOUSE. BELOW IS THE RESPONSE FROM THE REPIPE MANAGER: "THE ONLY THING I NOTICED IN THE PHOTOS THAT CONCERNED ME IS THE FITTING THE PLUMBER USED APPEARED TO HAVE BEEN OLD. THE STAINING AND [redacted] INDICATE TO ME THAT HE HAD IT BOUNCING AROUND IN HIS PARTS BUCKET FOR QUITE SOME TIME. I WILL TRY AGAIN TO CONTACT HIM AND SEE WHAT HE HAS TO SAY.Desired Settlement: THE SETTLEMENT I AM SEEKING AT A MINIMUM IS PAYMENT OF ALL PLUMBER BILLS TO REPAIR DEFECTIVE PLUMBING. THE MAXIMUM SETTLEMENT WOULD BE TO TEAR APART MY HOME AND REPLACE THE SYSTEM ALL OVER AGAIN.

THE REAL CONCERN IS NOT THE PLUMBING BILL, BUT THE UNCERTAINTY WE HAVE HANGING OVER OUR HEADS, LITERALY, AS THE PIPING IS IN THE ATTIC OF OUR HOME. THE FAILING OF THE SYSTEM PART BY PART & THE WORRY OF NEVER KNOWING WHAT CAN FAIL AT THIS POINT IS EXTREMELY FRUSTRATING AND WORRISOME. DELTA MECHANICAL

Business

Response:

We have been able to make contact with Mr. [redacted]. We are working with him to address his concern on the fail component. We will follow up to resolve the situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is the same approach they have taken with me before, send me all the information and we'll work with you and nothing ever happens . Until I see fruitful results, such as an in home inspection, personal involvement and more discussion and a detailed discussion of exactly what will happen in the future should my water pipes leak again, I consider their response clearly unanswered.

This is far from over.

Regards,

[redacted]

Business

Response:

We have been in contact with the customer and have offered a refund for the repairs completed by the customer plumber. This matter should be resolved.

Thank you,

Delta Mechanical, Inc.

Review: Install was to take 5 days. It took 3 weeks plus 5 days. Installation required 2 full days of corrections after install. Phone calls not returned as promised. Leaving job in the middle of the day not to return. Sloppy workmanship. No communication. Many times they were "no shows" when they said they would be thereDesired Settlement: Delta Mechanical owes my 85 year old Mother a billing adjustment for all of the inconvenience, stress, frustration, lack of courtesy etc they have caused/shown her

Business

Response:

This is the customers mother. The actual customer agreed to all of the work and was understanding. At the original quote and in home sale, the job was quoted based on being able to go by the fireplace. Once the job began and the wall was opened, as most construction/remodel jobs have it, it was determined that the duct was not able to be run that way. The immediate remedy was to go through the closet. The job could have and would have been completed on schedule. However, the customer did not want the duct run through the closet. The only other way that the duct could have been run was through the garage. The customer agreed and it was discussed that since the specs of the job have been changed, the ducting would have to be custom made by a metal fab in Reno. The entire cost of the custom metal was not charged to the customer. The cost was $841.22. The previous way could have been done with pre-fab material, which is how the original job was quoted. The metal ducting took a long time to get made. While the metal was being done, the customer said to the technicians to not bother her and she would leave the garage open since the job was done in the garage. The technicians did come, everyday and had the unit working. The customers daughter called and stated that it was hotter in the living room where the customer spent most of her day and asked us to diagnose and fix the problem. A new service line was ran, at no additional charge to the customer. This cost was $390.00 that was not charged to the customer. After completion, [redacted] (customers daughter) called stating that she wanted an additional discount. Delta agreed to give an additional 5% discount totaling of $700. [redacted] insisted on a $5,000 discount. Our refund of 5% still stands. Delta has been more than accommodating to the situation and the cost of all of the additional work. The customer was not charged any additional money to get the job completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From day 1, and as it written on the contract, I the daughter, was the contact for this job. Yes on July 29th we were told a part needed to be ordered and we were told it arrived on Aug. 1st so that does not explain the additional 2 to 3 weeks to complete the job. Also at the time of the sale we were told nothing would be in the home except the return and floor vents. My mother did not want to lose a closet as was the remedy they came up with, The fireplace they are discussing has been there for 45 years and so if it was going to be a problem it should have been discussed with us at the point of sale and then again when the tech came out, prior to install, to make sure product could be installed the way it was sold.

My mother only left the garage door open on days when she had a doctors appointment and they said they would be coming. Never did she leave it open because she was home and didn't want to be bothered. My mother locks her home up, even when she is home, like Fort Knox. There were MANY days the tech said they were coming but never showed up. It is again not true that they came everyday. There were days that they came and then left for another job. They would be sent to Elko for a couple days and then come back to my Mother's house.

After one of my many calls to find out when the job would be complete and when someone would come back to complete the work (we were told 5 days from beginning to end and it took 3 weeks and 5 days) another tech was sent out, he had been on leave) and proceeded to tell my Mother that the work that had been done was unacceptable and that he would have to come back and spend 2 full days with other techs to REDO all of the mistakes. This was on approximately Aug. 13th. He did come back on the 18th and he and several other techs did spend 2 full days REDOING the work. A city inspector has since been out and has a list of items that still require fixing.

I cannot tell you the number of phone calls that were never returned by this company. We asked for a schedule so we would know when someone would be there and what scope of work would be doe and never got an answer. My mother was so frustrated with them and that is why when she was not home she left the garage door open just so this work would get done.

The reason she had doctor's appointments was because again on the contract it stated to call me prior to coming to her house and the tech that did the pre-install check showed up unannounced. My mother is 85 years old and is not comfortable allowing people in her home. She asked him to go to the garage and he stated he needed to come in the home. She relunctantly let him in and fell as she was flustered and fractured her vertebrae. If they would have called me as was stated on the contract she would have known he was coming and not been flustered and would not have fallen. She was in considerable pain during this whole process. She required xrays, MRI, CT scans and the list goes on. She would not take her full dose of pain pills as they made her sleepy and she wanted to be able to allow the tech in to complete the work. Again, she didn't just leave her garage door open for them.

The techs themselves kept telling us that the people in Arizona had no idea what they were doing and that is why they kept sending them to other jobs when they were not done with my Mother's job. Every time I spoke to someone in Arizona their response to me was "They are not done yet?" I could go on. . . but I rest my case.

Regards,

Business

Response:

We had believed that we did respond back for the Ms. [redacted] rebuttal and did not realize it was not received and closed without reply. I worked with Ms. [redacted] in regards to her concerns and to our knowledge Ms. [redacted] was satisfied with the results. We had completed the project and all inspections have passed. In regards to Ms. [redacted] request regarding her mother’s injuries I have worked with her to open an insurance claim so that they could investigate the issue. Ms. [redacted] mother had tripped and fallen when we arrived on one of the occasions for installation. Please let me know if you have any questions.

This company (who does work with/for [redacted]) was TERRIBLE to work with! They told me they'd have new water heater installed that day, but the worker left at 4pm saying he didn't have the right part. The next afternoon they finally completed the installation, but the second installer did not give me any paperwork other than the carbon/paper acknowledging installation. I was told the office would send papers.

They charged my credit card right away (over $1400) but never provided a receipt for the charge nor any other documentation for the new water heater (which supplosedly has a 12-year warranty for which I paid top dollar).

It has now been a month and MULTIPLE attempts to reach Delta Mechanical - the people at [redacted] have been trying to help get my paperwork too, but to date Delta has been completely unresponsive. However, this isn't too much of a surprise because their demonstrated customer "service" has been horrendous from Day One.

Review: Delta Mechanical calls every year and asks if I would like y AC serviced. Finally said yes so they came out about 3 weeks ago. They said the drain on my AC was going into the sewer line and caused mold to grow on the AC. I said go ahead and fix it.

I also recently had a new roof put on and I called the roofing company since they were the ones who would have done the drain this way. They said send the bill and pictures and they would reimburse me for the issue. I told the service tech about this and he said no problem. He had also taken pictures with an IPAD to show me the problem.

Well it's been 3 weeks and no pictures, I keep getting the run-around every time I call. I am really starting to question the integrity of Delta Mechanical. Are they hiding something?

1) In addition to the mold, they seemed more concerned to sell me a service contract so they could come out every year to look at it.

2) They also said another unit I had, looked like it had a slow Freon leak in a weld. They said it would be $900 as they would have to replace all the Freon. I told them hold off on that one. Called another AC guy to look and it was a lot less (if even really needed to be done) and they could recycle the Freon which was the bulk of the cost.

At this point I really just want the pictures which they promised so I can pass on to the roofing company.Desired Settlement: Pictures are emailed to me

Business

Response:

We have made contact with the customer and apologized for the delay on sending the pictures. Our technician was issued a new tablet and the pictures taken were on his previous tablet. We have recovered the pictures and have forwarded to the customer.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They sent pictures of after it was fixed. I need pictures of before it was fixed and the mold to show the roofers the damage it caused. I know they have those as they originally showed them to me. I sent a response to their email with the pictures on Tuesday. I also left a phone message today with Joe asking for the correct pictures. So far I have not heard anything from them.

Regards,

Business

Response:

The photos have since been sent to the customer. There was no disputed amount. We apologized for the delay. We have done many installations for this particular customer and greatly appreciate them as a valued customer.