Denver Pet Cemetery

While we understand things happen and we live a distance from the Orville's store, the box that the delivery men left at our home show significant damage in the approximate area that the refrigerator was damagedWe don't understand how the refrigerator was delivered to us with the amount of damage on the boxIf this damage occurred at the warehouse, the refrigerator should have been inspected before deliveryIf this damage occurred in the transportation to our home, this is Orville's problem and we should not have to wait an extended period of time to receive our refrigeratorAs for them offering to replace the door to the refrigerator, we spent a considerable amount of money on our appliances and expect quality and perfection at the time of deliveryNot to mention our concern that the refrigerator could have more underlying problems besides the visual damage to the doorThe dent was large and the refrigerator was obviously at some point not handled with care and who knows the extent of the damageWe are disappointed in how Orville's handled the entire situation, the fact that could not get our refrigerator to our home for the kitchen installation and would not guarantee delivery after 3:on Wednesday, December 7, we are very unhappy with their customer service We now have lost money due to the fact they we have to take another day off of work and our contractor will have to make another appointment to install the refrigerator[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am thankful that they are and did contact us regarding a buy outHowever I feel as though the consumer should know that their claim of nuisance calls is incorrectThe refrigerator was repaired times and currently we are waiting on more parts to be replacedIt is important that consumers now that this was not a result of "nuisance" complaints but valid repairs an breakdownsIf the refrigerator was working properly they would not have offered a buy out! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In the attachment, Figure 1, it is clear that the heat barrier material is exposed and I think most customers would agree that it does not look like a professional jobThe heat barrier should not be visible following the installationThis is unacceptable.In the attachment, Figure 2, this picture better represents the misalignment of the wall ovenThe right-hand side of the oven protrudes beyong the counter top and is not flush with the surrounding cabinet (on either side)Again, most customers would agree that this does not look like a professional installationThe wall oven should be installed flush with the cabinet on both sides and underneath the counter topThis installation is unacceptable.In the attached photos, Figure and Figure 4, it is evident that the installers did not clean up the sawdust that was created by their cuttingOur complaint is not with the fact that the installers created a lot of sawdust; it is with the fact that they did not clean up afterwardsThe store manager wrote that his installers surely created sawdust, "...that we seemingly cleaned up when we finished." The evidence is clear in our photosThe installers did not take care in cleaning up when they finished.The store manager has only seen two photosThe photos that his installers took before they left our homeThe photos that we, the customer, have provided tell a different storyThey support our claim that the installation is less than professional and should be corrected.To ensure that the story is told correctly, the customer, Mr and Mrs ***, did NOT cancel the appointment on Saturday, December 23rdI called the local store at 3:30pm to talk with the Service Dept about rescheduling the appointment, but I was not able to because the Service Dept closes at 3:00pm on SaturdaysTherefore, it was impossible for the customer to cancel the appointmentThe technician that was supposed to come and fix the issues between the hours of 12pm and 4pm did not even contact us until 4:34pmBy then, it was too late for him to get the work done at our house because we were no longer homeI specifically asked the Service Dept rep (on Friday) to schedule the technician early in the day because we knew we would not be home in the late afternoonHad the technician called his Service Dept the moment that he knew his installations would be late throughout the afternoon, the Service Dept could have began calling customers to arrange for a new appointment or to accept a late arrivalNo such communication was made and if it had, this aggravation could have been avoidedAll in all, we do not feel that Orville's is built on customer service as their on-hold advertising boldly statesThe moment a customer is not satisfied, they should become priority number oneThat is true customer serviceThat is not what we were givenWe would like our oven installed correctlyLeaving the shipping materials behind out in the customer's driveway is a whole other topicVery unprofessional.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I called Orvilles, I was told I could NOT return the washer and dryer When I told the lady I was so irritated that I wanted to bring them back and leave them on their doorstep, she said I should read the fine print, and that returns were not allowedJust as an update, BOTH are broken AGAIN! and I have with out their use for over a week as the parts to fix them are on back order! The Dryer needs, AGAIN, new thermo _____ things, and the washer needs another new mother board ! Yes, I purchased the items at the ware house sale I was told that the reason they were so discounted is because they are ugly fire engine red! "Red was not a big seller" And yes, the dryer was a scratch on the top of the unit I did ask the salesman if there was anything wrong with the items and he said, just ugly For resolution, I would like to either 1) exchange them for the same items or 2) have a complete refund, not store credit so I may go else where to purchase new items.Bottom line, NO ONE who buys a new washer and dryer expects them to break constantly in the first months, no matter who discounted the price! Regards, [redacted]

We're sorry that the detailed process wasn't explained at the time of the saleThe extended warranty companies require an authorization for service prior to any work.This can only be obtained by the end userThe warranty company then assigns the work according to the availability of the many service companies they have in there networkWhile it is true our own technicians have limited availability in the Rochester area we utilize the same service network as the extended warranty company'scurrently the demand for service is extremely back logged.We apologize for the delayany follow up can be made with the service company directly @ [redacted]

please find the attached photo's of this horrific job! Our installers performed the job as per our original estimate that explain's cabinet and counter top modifications would have to take place to accomplish the installation of the new productsNot to sure how our staff could have accomplished that without creating some saw dust that we seemingly cleaned up when we finished.The installations look's to be VERY acceptable in the photo's we have attached as for the garbage from the job we do not take any garbage, it is normally left somewhere with the customers knowledge as to where.again we apologize if that was not communicated.We did attempt to address the customers concern's and the appointment was broken by the customerour technicians may have been running slightly late for the return visit for this we apologize.we will be refunding the installation fee for the cook top (AS COMPENSATION REQUESTED) and NOT returning for any further adjustmentsWe accept that we will NEVER satisfy everyone and feel this is a consumer we are encouraging to shop elsewhere

They owe me $settlement, due to me canceling my order to go with them at the store managers requestThey promised me that they would beat the price quoted by [redacted] ***

We will contact the customer to discuss the possibility of returning the merchandise with the restock fee as suggested

While our delivery team was removing the customers old mattress the customer attempted to assist by taking out the old box spring by himselfIn doing so the box spring became lodged between the steps and the ceilingBEFORE our crew could offer any assistant's they advised that we would need a damage waiver to move forward with the job, our team assisted the consumer with getting the lodged box spring out and completed our job without further incident.we will not be offering any form of compensation at this time,And we STRONGLY disagree that the consumer didn't sign a release, we have picture's of the signed document taken while still at the customers home available for viewing if needed

Perhaps the noise complaint was addressed by another authorized service provider? I only have one service call for "drawer's hard to open" that service was performed by my technician 7/10/with no mention of a noise complaintThe unit had a one year manufacturer's warranty for repair not replacement.We are not able to override what the warranty offered

Clearly there has been a communication break downOur store manager Lucas will be happy to offer the customer the option to re selectCustomer is welcome to stop in and see Lucas to discuss options

Cant believe someone thinks the Revdex.com is the best forum for a simple delay in returning a call, my office will call the customer today

We will contact Mr [redacted] and attempt to cut through the red tapeThe manufactures often remove the dealer from attempting to resolve repair versus replacement of these smaller counter top microwave'sHopefully we can offer a better explanation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We do not sell merchandise on a trial basis, however we will have our sales department contact the customer and offer a re-select optionunfortunately the merchandise coming back will technically be considered "used" and will need to be resold as such, the customer will be responsible for a 20% restocking feeTell us why here

etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Unfortunately extended warranty plans have some limitations as to what parts they cover, similar to extended warranty's for automobiles..glass plates for microwave's are definitely one of these exclusions.we apologize for the disappointment us why here

We are sorry to hear from Ms***, regarding our in ability to satisfy a simple return visit to correct a manufacturing defect through yet another public complaint forum.we understand ANY in home service is inconvenient and NO process will satisfy ALL situations or
customers.However we manage to get service + home's days a week.We have left message's on the phone number we have on file requesting a call back to try and accommodate ms*** and have not had any return call'sWe will try our best to schedule around her request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I agree to a refund of the remaining balance, but we disagree on the what that amount isMy card was charged $669.9, the first refund was for $The balance of the original order is $and not $(That would still leave me with a $loss)
Regards,
*** ***

unfortunately the parts to complete the repair have to be approved by the extended warranty company before we can place an orderthis normally takes 3-business days however it is very difficult to get an approval when the technician does not see a fail on his initial visit resulting in
further delay'sFortunately the complete repair has been approved. We apologize for the delay, the return visit is scheduled for this Thursday