Denver Pet Cemetery

While our delivery team was removing the customers old mattress the customer attempted to assist by taking out the old box spring by himself. In doing so the box spring became lodged between the steps and the ceiling. BEFORE our crew could offer any assistant's they advised that we would need a...

damage waiver to move forward with the job, our team assisted the consumer with getting the lodged box spring out and completed our job without further incident.we will not be offering any form of compensation at this time,And we STRONGLY disagree that the consumer didn't sign a release, we have picture's of the signed document taken while still at the customers home available for viewing if needed.

Fortunately we have accepted long ago that some consumers are simply not ever satisfied, this is why we are ONLY offering a buyout. We hope this consumer can find satisfaction with another dealer.

Clearly there has been a communication break down. Our store manager Lucas will be happy to offer the customer the option to re select. Customer is welcome to stop in and see Lucas to discuss options.

etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Perhaps the noise complaint was addressed by another authorized service provider? I only have one service call for "drawer's hard to open" that service was performed by my technician 7/10/15 with no mention of a noise complaint. The unit had a one year manufacturer's warranty for repair not...

replacement.We are not able to override what the warranty offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

please find the attached photo's of this horrific  job! Our installers performed the job as per our original estimate that explain's cabinet and counter top modifications would have to take place to accomplish the installation of the new products. Not to sure how our staff could have...

accomplished that without creating some saw dust that we seemingly cleaned up when we finished.The installations look's to be VERY acceptable in the photo's we have attached as for the garbage from the job we do not take any garbage, it is normally left somewhere with the customers knowledge as to where.again we apologize if that was not communicated.We did attempt to address the customers concern's  and the appointment was broken by the customer. our technicians may have been running slightly late for the return visit for this we apologize.we will be refunding the installation fee for the cook top (AS COMPENSATION REQUESTED) and NOT returning for any further adjustments. We accept that we will NEVER satisfy everyone and feel this is a consumer we are encouraging to  shop elsewhere.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been in contact with the insurance company. However they are stating that my plumber said Orville’s turned off water to 100% and that it must of failed after the fact. I spoke with my plumber and he told me that he said no such thing and that Orville’s did not have the valve turned off all the way. He wrote an email stating that and I can send that to you  this is still not resolved and on going, I want Orville’s to take ownership of their mistake and pay for the repairs to my flooring. Regards,[redacted]

While we understand the customers concerns the complaint fails to mention the history of complaints are primarily nuisance calls. (no ice, loud operation,  excess moisture). The complaint also fail's to mention that we are actively pursuing permanent resolution with the manufacturer.We are...

hopeful that we can offer buy out very soon.

We will contact the customer to discuss the possibility of returning the merchandise with the restock fee as suggested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the company's offer of a full refund of the installation cost for both units. 
Regards,
[redacted]

We do not sell merchandise on a trial basis, however we will have our sales department contact the customer and offer a re-select option. unfortunately the merchandise coming back will technically be considered "used" and will need to be resold as such, the customer will be...

responsible for a 20% restocking fee. Tell us why here...

Unfortunately extended warranty plans have some limitations as to what parts they cover, similar to extended warranty's for automobiles..glass plates for microwave's  are definitely one of these exclusions.we apologize for the disappointment us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company (Orvilles) called me this afternoon and will refund the full amount thank you for your attention in this...

matter.   The matter has been resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Orville's response is best categorized, in my opinion, as dismissive and cavalier. They have made no offer to resolve this case and have refused to provide me any service to my appliances. They also ignored, quite disturbingly, the previously discovered fact that they improperly vented my gas dryer. In addition, let it be known, that they have completely fabricated an alleged dispute with my credit card company which in essence, has slandered me to your agency.I categorically deny that this case is closed. My request is that the most negative mark, rating, or evaluation in regard to this matter be maintained with your agency.Regards,[redacted]

Cant believe someone thinks the Revdex.com is the best forum for a simple delay in returning a call, my office will call the customer today.

We will contact Mr[redacted] and attempt to cut through the red tape. The manufactures often remove the dealer from attempting to resolve repair versus replacement of these smaller counter top microwave's. Hopefully we can offer a better explanation.

We strongly disagree that the customer was supplied a "USED' unit. our records indicate we special ordered the replacement and would never have sold a previously repaired unit. we will contact the customer and try and determine the service company that made this claim and confirm there finding...

(should they be an authorized service company)