Design Innovations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below West Herr Ford or Ford has not sent a letter releasing us from the lease obligationThe credit agencies will not show this lease as "satisfied" until they do soThe simple letter they did send does not report this to the credit agency nor give us prove the specific lease has been "paid off." However the credit collection agency has stop calling so they did get that message out internallyRegards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThat the Dealer would speak to my state of mind is insulting at the least They exchanged the vehicles because they had too, at least they honored that part of their policy however they did not honor the Peace of Mind policy I was told the vehicle (The Taurus) should've had and when spoken too on his the GM of Ford Amherst told me they would not honor the cash exchange because it was sold as a Value Vehicle They entrapped me with dishonest practices and while my dealer personally did everything he could and I do appreciate it as he spent a lot of time on me (And I fear it may cost him his job as I took several weeks of his time) This was above his head and there was nothing he could do This incident and the unfortunate practices of Higher Ups at West Herr have shaken my faith not only in them but in the Revdex.com itself as I thought it stood for honesty All I wanted was my money back so I wouldn't have felt trapped but I had still been willing to deal with West Herr, now I no longer am, they have lost my faith and all future business because I will not shop at a business I can not trust I settled on the Murano because it was the best of my available options and was running out of time Regards, [redacted] ***

HI am rejecting this response because:In reply to the business owners response, it is apparent to anyone who would read it the contempt he shows for his patronsIf he shows this kind of attitude toward customers, you can imagine what kind of service would come from his staffIf you read the previous Revdex.com complaint from another customer, not only are there similar issues/claims, but the business owner proceeds to make similar personal insults approaching slanderI won't dignify his accusations with counterpoints, as it is a waste of timeWith popular review sites more frequented, it is not necessarily surprising most would not go through the effort to make a complaint here, but I would encourage anyone to seek out customer reviews from other sites before conducting business with this companyI would question any review that looks overly optimisticIn short, unless you are desperate to part with $400-$or more and want to roll the dice on being berated and abused, it's best to call another company

This is a follow up email to close the loop on [redacted] Mr [redacted] purchased a base model Explorer that did not have Sirius SM radio However in the spirit of customer satisfaction, we have come to an agreement to assist Mr [redacted] with the purchase and installation of another system He is satisfied with our resolution Sincerely, Annette *** Executive Assistant West Herr Automotive Group

You were given the tube you had requested when you departed After being out for a short while, you requested a different style of tube We told you to meet us at the end of our channel and we would give you the new tube you requested We did so but the rental time will keep accruing as this was a request on your part

I am rejecting this response because: It is inaccurate. There are so many inconsistencies in this manager’s response that it may be easiest to list them and address them individually..1.Belittling and demanding? We were the one’s that were belittled by the associate when we were talked down to because we simply signed where were supposed to print and vice versa. You would have thought, based on the actions of the associate, that we had committed the evilest of all mistakes. All of this could have been avoided if she had spoken to us in a professional manner rather than sigh and reprimand us. It almost comical to think that we became as upset as stated by the manager because were simply asked to correct the forms. He was not even present for the interaction, I find it interesting that he feels he can discuss how we acted. Y2.Regarding calling the associate a bh, this is totally out of context. After the associate blew us off and walked away, my wife and I were talking about the situation and my wife ask me why I thought she was being so bhy. The associate was not called a bh.3.The manager states that the associate was never rude and did not say anything inappropriate. I find this interesting, as stated before, the manager was not even present for the interaction! You would think, if we were yelling and being belligerent as stated by the manager, he would have come out from the room that was less than 5 ft away. He only came out after the employee went to him. Even worse, rather than trying to understand both sides of the story, he simply stated that he was voiding our contracts and to leave. When we tried to tell him about how unprofessional his employee was, he essentially called us a liar. This guy is a manager? Of course your employee isn’t going to tell you, their manager, how they had treated a customer inappropriately. 4. Lastly, the manager stated that other customers had started to notice our “belligerent” behavior. If the manager had become involved earlier as he should have, he would have seen that the customers had actually been present from the start of the interaction and had watched the actions of the employee, not us. The response to our complaint by this manager only tells us that nothing will change with Ski Run Boat Company and their customer service. That is unfortunate. I guess it is why they have so many negative reviews on Yelp, etc. We should have checked beforehand!

In the spirit of customer satisfaction, we exchanged Mr***'s vehicle for a Nissan Murano He is very happy with the resolution

To Whom It May Concern:We remember this incident quite clearly This customer was not only belittling and demanding to one of our Office Attendants, but even called her a Bh This was because this customer was unable to fill a form out correctly, twice and had to be corrected by this attendant At no point was the attendant ever rude or say anything to deserve such terrible treatment from anyone I became involved when this agent came to me, very distraught from this customer interaction When I approached the family, they began by yelling at me about how the incident they had created Moreover, other customers had started to take notice of their belligerent behavior It is obviously very embarrassing to not be able to fill out a liability form twice and this group decided to take out their mistakes on a young lady It was at this point they were asked to leave The Ski Run Boat Company reserves the right to refuse service to customers and this right is only ever enforced when a customer is condescending or insults a member of staff All employees of Tahoe Sports work hard to bring the best possible product for all customers to enjoy on Lake Tahoe They all deserve better than to be berated by someone with a sense of entitlement for simply doing their job.Regards, [redacted] Ski Run Boat Company

Tony ***, General Manager of West Herr Ford Lincoln of Amherst has made contact with Mr***. While no resolution has been reached, we have attempted to contact Mr*** again to further discuss his concerns. We will follow up with a resolution once it is made.
Sincerely, Annette *** Executive Assistant West Herr Automotive Group

As stated in our original response, West Herr fulfilled its obligation and honored our commitment to send payment to Ford Credit on Mr***'s behalf. West Herr cannot provide Mr*** with the letter he is requesting because the lease was contracted through Ford Motor Credit. We have referred Mr***'s request for a release letter to them. The request is in the hands of their Customer Relations Department

Dear ***,We apologize for the delay that our customer experienced in receiving their registration. It has been corrected and they are in receipt of the registration. At this time they are satisfied.Sincerely,Annette S*Assistant to Scott B***, PresidentWest Herr Automotive Group

I am very sorry that Mr*** is not satisfied with his experience at West HerrAs he states, West Herr did honor the day exchange policy that comes with a value vehicle. After filing the Revdex.com complaint, he was told by the General Manager, that they would work with him to find a suitable replacement vehicle in his price range, and if it went beyond the day time period, we would still honor the exchange. Tony ***, the General Manager has reached out to Mr*** again. If Mr*** is not satisfied with the purchase of the Murano, he should contact Mr***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
West Herr Ford or Ford has not sent a letter releasing us from the lease obligationThe credit agencies will not show this lease as "satisfied" until they do soThe simple letter they did send does not report this to the credit agency nor give us prove the specific lease has been "paid off." However the credit collection agency has stop calling so they did get that message out internallyRegards, *** ***

We are sorry for the troubles that Ms*** is having with her vehicle. The vehicle is in our shopWe have reached our to her today, and all of her concerns will be resolved at no chargeAdditionally, we will supply her with a loaner vehicle today until the repairs are completeMs***
is satisfied with the resolution thus far

I have reviewed the response made by the business in reference to complaint ID ***, the resolution is still in the process. Regards, *** ***

Attached are two documents from Ford Credit verifying that there are no further amounts due on Mr***'s account. Payments were made on the account September 16, and September 28, 2016. West Herr fulfilled its obligation and we honored our commitment to send payment to Ford
Credit on Mr***'s behalf

This is a follow up email to close the loop on [redacted].  Mr. [redacted] purchased a base model Explorer that did not have Sirius SM radio.  However in the spirit of customer satisfaction, we have come to an agreement to assist Mr. [redacted] with the purchase and installation of another system.  He is satisfied with our resolution.   Sincerely,  Annette [redacted]  Executive Assistant  West Herr Automotive Group

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below. That the Dealer would speak to my state of mind is insulting at the least.  They exchanged the vehicles because they had too, at least they honored that part of their policy however they did not honor the Peace of Mind policy I was told the vehicle (The 2015 Taurus) should've had and when spoken too on his the GM of Ford Amherst told me they would not honor the cash exchange because it was sold as a Value Vehicle.  They entrapped me with dishonest practices and while my dealer personally did everything he could and I do appreciate it as he spent a lot of time on me (And I fear it may cost him his job as I took several weeks of his time) This was above his head and there was nothing he could do.  This incident and the unfortunate practices of Higher Ups at West Herr have shaken my faith not only in them but in the Revdex.com itself as I thought it stood for honesty.  All I wanted was my money back so I wouldn't have felt trapped but I had still been willing to deal with West Herr, now I no longer am, they have lost my faith and all future business because I will not shop at a business I can not trust.  I settled on the Murano because it was the best of my available options and was running out of time.  Regards,  [redacted]

In the spirit of customer satisfaction, we exchanged Mr. [redacted]'s vehicle for a 2011 Nissan Murano.  He is very happy with the resolution.

Ms. [redacted]'s warranty was cancelled on January 18, 2017.  A refund of $217.64 was sent directly to [redacted].  In the spirit of customer satisfaction, we gave her $300 off the price of her Son's vehicle to compensate for the additional warranty refund.  It is our understanding...

that Ms. [redacted] is satisfied with the resolution of her concerns.