Design Innovations

We are sorry for the troubles Ms. [redacted] experienced with her vehicle.  In the spirit of customer satisfaction, we replaced the rear brakes on her vehicle and she is very satisfied with the resolution.

You were given the tube you had requested when you departed.  After being out for a short while, you requested a different style of tube.  We told you to meet us at the end of our channel and we would give you the new tube you requested.  We did so but the rental time will keep...

accruing as this was a request on your part.

To Whom It May Concern:We remember this incident quite clearly.  This customer was not only belittling and demanding to one of our Office Attendants, but even called her a Bh.  This was because this customer was unable to fill a form out correctly, twice and had to be corrected by this...

attendant.  At no point was the attendant ever rude or say anything to deserve such terrible treatment from anyone.  I became involved when this agent came to me, very distraught from this customer interaction.  When I approached the family, they began by yelling at me about how the incident they had created.  Moreover, other customers had started to take notice of their belligerent behavior.  It is obviously very embarrassing to not be able to fill out a liability form twice and this group decided to take out their mistakes on a young lady.  It was at this point they were asked to leave.  The Ski Run Boat Company reserves the right to refuse service to customers and this right is only ever enforced when a customer is condescending or insults a member of staff.  All employees of Tahoe Sports work hard to bring the best possible product for all customers to enjoy on Lake Tahoe.  They all deserve better than to be berated by someone with a sense of entitlement for simply doing their job.Regards, [redacted]Ski Run Boat Company

HI am rejecting this response because:In reply to the business owners response, it is apparent to anyone who would read it the contempt he shows for his patrons. If he shows this kind of attitude toward customers, you can imagine what kind of service would come from his staff. If you read the previous Revdex.com complaint from another customer, not only are there similar issues/claims, but the business owner proceeds to make similar personal insults approaching slander. I won't dignify his accusations with counterpoints, as it is a waste of time. With popular review sites more frequented, it is not necessarily surprising most would not go through the effort to make a complaint here, but I would encourage anyone to seek out customer reviews from other sites before conducting business with this company. I would question any review that looks overly optimistic. In short, unless you are desperate to part with $400-$500 or more and want to roll the dice on being berated and abused, it's best to call another company.

It is unfortunate this customer got lost while returning to our facility.  All customers are simply supposed to return to the same place they depart from.  Getting lost is not a common thing with most boat rental customers, but it can occasionally happen, in that respect it is still the...

customer's responsibility.  We make an effort to make sure the customer knows how to get back to us both when we go over the rental contract with them and again when they leave the harbor with one of our boat attendants.  Our rentals work with a one hour minimum with a 15 minute proration off the hourly rate after the first hour with every 4th hour of rental time being free. This customer just extended their rental time by 15 minutes due to their inability to get back to us within one hour.  With respect to this customer's difficulty, we are a busy company with a short season and they were only charged for what they used.Thank you and please contact us with any questions.[redacted]Ski Run Boat Company[redacted]

I am rejecting this response because:  It is inaccurate. There are so many inconsistencies in this manager’s response that it may be easiest to list them and address them individually..1.Belittling and demanding?  We were the one’s that were belittled by the associate when we were talked down to because we simply signed where were supposed to print and vice versa.  You would have thought, based on the actions of the associate, that we had committed the evilest of all mistakes.  All of this could have been avoided if she had spoken to us in a professional manner rather than sigh and reprimand us.  It almost comical to think that we became as upset as stated by the manager because were simply asked to correct the forms.  He was not even present for the interaction, I find it interesting that he feels he can discuss how we acted.  Y2.Regarding calling the associate a bh, this is totally out of context.    After the associate blew us off and walked away, my wife and I were talking about the situation and my wife ask me why I thought she was being so bhy.   The associate was not called a bh.3.The manager states that the associate was never rude and did not say anything inappropriate.  I find this interesting, as stated before, the manager was not even present for the interaction!  You would think, if we were yelling and being belligerent as stated by the manager, he would have come out from the room that was less than 5 ft away.  He only came out after the employee went to him.  Even worse, rather than trying to understand both sides of the story, he simply stated that he was voiding our contracts and to leave.  When we tried to tell him about how unprofessional his employee was, he essentially called us a liar.  This guy is a manager?  Of course your employee isn’t going to tell you, their manager, how they had treated a customer inappropriately.   4.  Lastly, the manager stated that other customers had started to notice our “belligerent” behavior.  If the manager had become involved earlier as he should have, he would have seen that the customers had actually been present from the start of the interaction and had watched the actions of the employee, not us.  The response to our complaint by this manager only tells us that nothing will change with Ski Run Boat Company and their customer service.  That is unfortunate.  I guess it is why they have so many negative reviews on Yelp, etc.  We should have checked beforehand!