Designer's Delivery, Inc.

I apologize for any miscommunication or lack of communication experienced during your sign upYour requested late start date was honored and began on 11/**/The corporate membership through *** *** is a flexible oneCancel requests are submitted via email and the cancellation takes
effect the last day of the calendar month paid thruA one year obligation is not required of this corporate membershipYou were initially charged for one day in November and for the month of DecemberThere was also usage of the Equinox *** *** facility during this timeWe would be unable to provide a refundYour account cancellation has been processed and will be effective 1/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID ***.Sincerely,
*** ***

Hello *** ***,We contacted *** *** today to inform him that his membership is now cancelled and we have refunded the erroneous chargesIt was also confirmed that there would be no further billing from Equinox.Should you have any questions please feel free to contact me directly.Thank
you very much.Kind regards,***

*** ***'s concerns and experiences have been escalated to the Equinox management teamHis account cancellation and refund have both been processed and no further billing will be incurred

*** *** signed a membership agreement with *** on December *, (the “Agreement”). The Agreement provides for a month-to-month contract with a twelve (12) month obligation period After the expiration of the obligation period, a member may cancel at any time by providing
days’ notice to ***. *** declined to waive the notice period for *** ***, but offered instead to provide her with access to any of ***'s DC-area clubs, one of which is located less than a mile from *** ***'s residence *** *** declined that offer *** ***'s membership with *** was cancelled by *** on August *** due to *** ***'s inappropriate behavior *** refunded her prepaid and unused services as of that date. *** does not believe that *** *** is owed any additional refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was not told about the 12-month commitment, and I do not remember signing a paper contract agreeing to a 12-month commitmentI received an email copy of the "membership agreement" which appears to have an electronically produced version of my signature (highly pixelated), that I was likely asked to input on some sort of tablet deviceIf that was the case, then I was likely misled about what I was signingIf the company has a paper copy of the contract with an *original* version of my signature, in ink, I would like to see a color photograph of it.Sincerely,*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** did not refund the money that they wrongfully chargedI received a portion of the money back after I complained about the business on Yelp, but not the entire amountThe "inappropriate conduct" they refer to is the complaint on Yelp and I am offended that they would imply I did anything inappropriate.The substance of my complaint is still true - I was illegally charged and am still owed the portion I was not refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

On September *** 2016, member Gerald C***, signed a membership agreement that indicated that the agreement was for a minimum of twelve months, at which time membership may be terminated at any time with forty five days notice to EquinoxWhile within the one year obligation, the membership can
be cancelled with forty five days' notice for relocation(member must provide proof that they have relocated more than miles from an Equinox facility), job loss (member must provide proof of job loss), and medical (medical note is required and account will be cancelled immediately).

Hello,Equinox members may cancel within the first year of membership when moving by providing days notice in California, accompanied by proof of relocationProvided that *** was able to so submit the proof of relocation upon October *** when expressing intent to cancel, there would have been
no further billing.As a customer service gesture however, $has been refunded to the original form of payment ($for December dues, $for January dues). Please feel free to contact me directly with any questions or concerns.In good health, Mike K***Manager, Member Services

We apologize that *** ** encountered difficulties while trying to cancel her membershipHer account was cancelled by club management effective 12/**/and no further fees will be collected

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Equinox Fitness continues to misrepresent their cancellation policyThey stated that I could "cancel anytime" (verbatim), and now, when I go to cancel, I am told I cannot cancel without first giving them days notice of my intention to cancelThis means the promise of being able to "cancel anytime" is absolutely a lieThis sophistry is absurd, and clearly serves no purpose other than to milk an additional month and a half of fees out of their members before leavingThey have lost a member for life, instead of a short period of time before returning to the city, and they will not get the business of any other referrals from me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

While *** ***'s membership is contracted under the Aegis corporate agreement, at the time of Michelle's cancellation, her account was notThe cancellation procedure for the Aegis corporate account varies to that of the corporate account Michelle's account was cancelled under

At this time, I have been contacted directly by Equinox Fitness Club regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The general manager for Equinox Gramercy, contacted both via email and phone to give me another opportunity to
lock in their "promotional pricing" before it increases on November ***, However, this was another misrepresentation by Equinox as the original pricing ($165/mo) is still being advertised on their website. In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for the lack of communication that *** *** received from the club in regards to her membershipHer account has been cancelled and no further charges will be incurredWe appreciate this matter being brought to our attention and will use it as an opportunity to coach and develop
our staff

Hello ** ***,We have cancelled ** ***'s membership effective today, January *** He will not receive further charges from Equinox.Should you have any questions or concerns please do not hesitate to contact me directly.Best regards,*** ***