Designer's Delivery, Inc.

*** *** signed up for a membership on 10/**/His account was cancelled and refunded 10/**/We apologize if he believed the facility
would be open sooner and offered additional options to purchase a short term or to transfer his membership to a different facilityEach facility has its own price point and the pricing for the Flatiron location was provided to *** ***We would not be able to honor the Gramercy pricing for a different facilityOur site communicated that the Gramercy facility was not yet open with the “Club Opening Soon” verbiage and understand that *** *** wanted a more specific dateWe appreciate his feedback and will use it as an opportunity for growth and development

*** *** provided a signed membership agreement that advised of the one year obligation, as well as, a required day notice to cancel once the one year obligation was metCancellations are processed visiting the club and filling out a cancellation form at the front desk signed off by you and a
manager or submitting a certified letter to:Attn: Adam G***Equinox Sports Club Upper East Side*** *** *** ***
*** *** ** ***We do require a day notice, with a prorate to be collected from the day the cancellation is signed or the day the mail is postmarkedMedical cancellations can be immediate if you provide a signed doctor's note that states you are unable to work out for a period of months or more

At this time, I have been contacted directly by Equinox Fitness Club regarding complaint ID ***, however my complaint has NOT been resolved because:
Business responded one time and offered to split the balance but I did not agree as they committed fraud with my
membership.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business has issued a credit for the full amount on July **, 2016.I find that this resolution is satisfactory to me and the matter has been resolvedThank you for your attention
to this matter
Sincerely,
*** ***

The following constitutes the response of Equinox Holdings, Inc., in response to the consumer complaint filed by Melissa Schilling *** *** signed a membership agreement with Equinox on December **, (the “Agreement”)All indications are that *** *** voluntarily signed the
membership agreement and fully understood its terms The Agreement provides for a 12-month obligation period, and thereafter, the membership becomes a month-to-month membershipThis obligation is clearly and conspicuously stated on pages and of the AgreementParagraph of the Agreement on page provides for additional cancellation rights during the obligation period should a member (1) provide a doctor's note stating that she cannot physically receive the services of the club for a period in excess of six (6) months; (2) pass away; (3) move her residence more than miles from any health club operated by Equinox; and (4) be involuntarily terminated from her employment without cause (and provide documentation from her employer confirming the termination and the reason for such termination) *** *** is currently still within her obligation period, as it has not yet been months since she activated her membershipShe has not provided any of the documentation necessary to cancel her membership within the obligation period, nor has she indicated that any of these rights are applicable to her While it is unfortunate that *** *** is unsatisfied with the terms of the contract that she agreed to, there can be no doubt that the terms are clear.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The stated policy in Eduardo's response does not align with their practice1.During the membership siprocess, I was verbally assured that I was not held to a contract due to signing up through a corporate membership My wife, whom I signed up under the same membership, cancelled prior to a year passing without having to provide a formal letter or other documentation to cancelThis was all completely conveniently through email, with confirmation also coming through emailI am dumbfounded that this simple process has turned to lies and misleading statements in order to retain a membership payment for months longer. See the attachment, "Membership Change," for the final notice that Michelle's membership was cancelled within a year of joining. See the attachment, "Membership," confirming Michelle's account was cancelled, as well as a statement regarding why she was allowed to cancelIn fact, Michelle had a month gap before joining Equinox again under her own corporate membership; she did not enroll directly into that planThey were two seperate occassions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Attached is a PDF with emails between my partner, *** ***, and Equinox COO, Scott R***, and between me and Equinox GM Matthew C***Please let me know if you need anything elseThank you so much for your help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I've already provided proof refuting this statementI personally signed my wife up under my Aegis membership, and there is no basis for anything contraryIf Equinox presents records, you'll see my signature at the bottom of both contracts, and my card used for the initial payment, both matching the rate given to Aegis membershipsI encourage Equinox to submit these records, as I was not provided a copyI don't know know how long Equinox can delay and misleadI also encourage them to review the following advisory from Revdex.com: Please be careful to make statements that are correct and not likely to create liability for you when they are published.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** has a corporate membership through Moody's CorporationThe process for cancelling a corporate membership can vary from company to companyIt varies because each corporation has its own processes and needs for extending benefits to its employeesThe process to cancel for ***
*** falls under our standard cancellation policy and requires a day noticeCancellation details were also included within the member's signed membership agreement.

Good Afternoon,We have proceeded to cancel ***'s account effective immediatelyA refund in the amount of $has been refunded back to the original form of payment as wellThank you,*** ***

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club? regarding complaint ID ***I have attached some supporting documentation.Sincerely,*** ***

Good Afternoon,We have proceeded to cancel the account for *** *** as per her requestTypically we do require a day notice however we have waived any prorate for the month of July and cancelled the account effective July *, The freeze fee charged upon requesting to freeze her account
was refunded on 3/*/to the original form of paymentAs she was not eligible to freeze when this was requested, we would not be able to refund the requested $No further steps or payments are required as the account is set to cancel at the end of the month

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have written assurance from the Corporate Membership advisor (attached)? that the standard provision does not apply to Corporate membershipsQuoting the membership advisor: "Per our conversation & the attached, I confirm that you enjoy flexible cancellation through your new Corporate Benefit." Also, attached is the marketing material used to sell me the membship, which clearly shows month to month commitment.? As such, applying days cancellation policy is inappropriate
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

*** *** signed a membership agreement agreeing that her membership was for a minimum of twelve months after which time she would be able to terminate the membership at any time by providing days' notice.? The member's cancellation? request was processed on 5/*/and a cancel prorate of
$was collected for? days in JuneHer cancellation will be effective 6/**/and no further billing will be incurredAlso, we update members in regards to rate increases via usps.? *** *** has a corporate membership and with? corporate memberships the process for cancellations and rate increases vary from company to companyThese variations are based on? each corporation having its own processes and needs for extending benefits to its employees

*** was contacted by our Client Communications Manager and a refund was issued in the amount of $as requestedEmail was sent to both the member and the cardholder (members mother who filed complaint) to advise the refund has been issued.?

Revdex.com:At this time, my complaint, ID *** regarding Equinox Fitness Club has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)I was satisfied with the resolutionI am hopeful that future customers experience honest and fair treatment by all
staff.Sincerely,**?

Revdex.com:At this time, my complaint, ID ***? regarding Equinox Fitness Club has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

We apologize? that? *** *** had a disappointing experienceWe strive to provide star customer service and apologize for any inconvenience caused by this situationThe General Manager and Group Fitness Manager? has addressed? *** ***'s? concerns with the instructor
and? will use your feedback as a means of continuing to coach and develop our staffWe thank? *** ***? for? her loyalty and patience as an Equinox member and look forward to creating a more positive experience for? her in the future

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club? regarding complaint ID ***.Sincerely,*** ***