DeSimone, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

NO PROBLEM AT ALL--ONCE THE PARTS COME IN--WE WILL PICK UP CAR & COMPLETE WORK

I have given the complaint to the owner [redacted] Desimone--he will follow up with the [redacted] general manager--4/24/ file # [redacted]

GOOD MORNING PLEASE LET ME ATTEMPT TO CLARIFY THE COMPLIMENTARY SERVICES [redacted] RECIEVED WHEN SHE PURCHASED HER NEW VEHICLE. NO CHARGE FOR HER 1ST SERVICE WHICH WE WILL PERFORM AT 6 MONTHS OR 5000 MILES WHICH EVER COME 1ST LIFETIME EMMISIONS AND STAE... INSPECTION, NO CHARGE FOR AS LONG AS SHE OWNS HER VEHICLE$ 500 INSURANCE DEDUCTABLE WAIVER, GOOD ON ANY REPAIR PER FORMED AT OUR BODY SHOP THESE ARE THE SERVICES WHICH WERE PROMISED TO [redacted] I WILL ATTEMP TO CONTACT HER UPON COMLETION OF THIS EMAIL THANK YOU FOR YOU CONSIDERATION SINCERELY BOB B [redacted] GEN MGR [redacted] ON THE BLVE

I HAVE SPOKEN TO [redacted] *** & EXPLAINED THAT THE ADDITIONAL PRICE HE WAS GIVEN WAS BECAUSE THERE WAS MORE DAMAGE TO THE UNDERSIDE OF THE CAR WHICH I DID NOT SEE ORIGINALLYI DID APPOLOGIZE FOR THE MISCOMUNICATION BUT THE VEHICLE WAS BETWEEN OUR SERVICE DEPT & BODY SHOP--WE ARE FIXING THE BUMPER FOR CUSTOMER

TO Revdex.com, EVEN THOUGHT THERE IS ALWAYS SIDES TO EVERY STORYWE WILL REIMBURSE THE $TO THE CUSTOMER--PER [redacted] DESIMONE

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Now he is insulting me by saying that the car didn't have a radio,because it didPlus in the spot where the car was parked there weren't any cameras aiming at that spot, and I know because I looked for cameras so I could tell him to look at them and I couldn't find one aiming at that locationIf they want to make it right by me I will accept the same radio( original ) that was in the car, CDs and cassette player
Regards,
*** ***

TO WHOM IT MAY CONCERN;
MY NAME IS BOB B*** AND I AM THE CURRENT GENERAL MANAGER OF KIA ON THE BLVDMY EMAIL IS ***@***.COM
NEITHER I OR THE SERVICE MANAGER WHERE EMPLOYEES AT THE TIME OGF THESE SAID EVENTSNEITHER
OF US HAS HAD ANY CONTACT WITH ** *** .WE CURRNETLY ARE UNABLE TO FIND ANY INFORMATIION ON ** *** WE WOULD VERY MUCH LIKE TO ADDRESS HER CONCERNS BUT SHE WILL NEED TO PRVIDE MORE DETAILED INFORMATION ON HER VEHICLE SUCH AS THE V I N THANK YOU FOR YOUR TIME AND CONCERATION
PLEASE FWD ANY FURTHER INFORMATION DIRECTLY TO ME
SINCERELY
BOB B***

DEAR ** ***
I EXPLAINED IN DETAIL WHAT OUR COMPANY POLICY ISI CHECKED YOUR DEAL AND HAVE NO DOCUMENTATION AS TO YOUR STATEMENTWHILE I AM HAPPY TO TRY AND ACCOMIDATE YOU UNLESS YOU HAVE SOMETHING IN WRITING I CANT HONOR YOUR REQUESTIF YOU ARE HAVEING A SPECIFIC ISSUE WITH YOUR CAR CURRENTLY FEEL FREE TO CONTACT ME AS I AM HERE MOST OF THE TIME WE ARE OPEN
AGAIN I AM SORRY FOR ANY MISUNDERSTANDING AND I WILL BE HEER UNTIL O CLOCK SHOULD YOU CARE TO DISCUSS IT FURTHER
SINCERELY
BOB B***

***, I DO APOLOGIZE--I WAS TOLD BY *** [ACCTS PAYABLE] & *** DESIMONE THAT YOUR CHECK WAS SENT AT THE END OF AUGUST--I WILL LOOK INTO IT AGAIN--I DONT WRITE THE CHECKS
SO AGAIN I DO APOLOGIZE

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From:
Date: Mon, Sep 8, at 12:PM
Subject: Complaint
To: [email protected]
To whom it may
concern,
I filed a complaint on july 17th with desimone which they agreed to refund my moneyAs of today 9/8/I still haven't received a check what I have received are many excusesCan you please look into this
Thank you
***
Sent from XFINITY Connect Mobile App

From: Date: Wed, Dec 9, at 11:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
Yes, I received the check and paid Kia financeThank you for your helpThe problem now is I made arrangements to have new windows put in my house and the bank denied the credit I'm still waiting for the dealership to send the credit reporting companies a statement clearing my nameNow I don't know what is going to happen to my windows that were supposed to be started 12-15-

TO WHOM IT MAY CONCERN
I WAS AWARE OF THE ORIGINAL ISSUE ** *** HAD BUT NOT OF HIS CURRNET ISSUESI WILL REACH OUT TO HIM BY BOTH PHONE AND E MAIL AND I AM HAPPY TO CORRECT ANY OUTSTANDING ISSUES
SINCERELY
BOB B***
GEN MGR
*** ON THE BLVD

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My salesman's name was Daniel "Danny" P***Danny was the one who told not only myself, but my mother and my mother's husband, the deals that were being promised upon purchasing a car from DeSimone ***It was Danny that actually got on the phone with my insurance company (***) and told them that my deductible should be $1,000, because if I were ever in an accident and brought my car to ***'s service center for repairs they would cover up to $1,He also informed me that this was beneficial for my insurance, because most people go with $deductibles and that makes their insurance higherCalls are recorded at ***, and every time changes are made to an account they make notes of it in the systemThe woman at *** changed my policy to Danny's specifications because she spoke with him directly on the phoneMy mom's husband also had questions about the oil changes and brake changes that Danny claimed were included because this was not something that he has heard of beforeMy mother's husband wanted to know if it were just pads that were covered or if it was everything and Danny ensured us this was includedI am not asking for handouts from ***I knew that when I bought a car I would be taking on a big responsibility, but I want what I was promised, and so far I have had nothing but trouble with ***I try to call the manager , Bob, on several occasions and the receptionist will never put me throughIt was the same thing as when he told me to call him directly to speak about why it took four months for my registration to come inIt took me filing a complaint with *** to get an answerIf I knew that I would be treated like this by a company, I would have never made a purchase.
Regards,
*** ***

In response to ** *** claim about the missing radio--Even though there is no proof the vehicle even had a radio when it came in--Even though this will be the first time a car was vandalized at our shop
*** reviewed our video tapes & there is no one near the car plus the car was
locked-*** is looking for an *** radio to satisfy the customer--once we find a radio we will call the customer

I WILL DISCUSS THIS CLAIM WITH THE SERVICE MGR & OWNER--WE WILL THEN CONTACT THE CUSTOMER & Revdex.com WITH OUR REPSONSE--THANK YOU

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: The work has not yet been perfomed on our car.  Again, this matter will be closed when the work that was paid for and guaranteed is performed properly.  To this point, this has not happened.Regards,[redacted]

I NEVER SAID IT DIDNT HAVE A RADIO--I SAID WE NEVER SAW IF IT HAD A RADIO--WE WERE NOT AT THE SCENE OF ACCIDENT--THERE ARE CAMERAS I WILL BE GLAD TO SHOW YOU WHERE THEY ARE MOUNTED--AGAIN [redacted] IS LOOKING FOR A REPLACEMENT RADIO EVEN THOUGH IT CLEARLY STATES ON POSTED SIGNS WE ARE NOT REPSONSIBLE FOR ANY PERSONAL BELONGINGS IN YOUR CAR [WHATEVER IS IN YOUR CAR]--WE WILL CONTACT [redacted] AS SOON AS THE RADIO COMES IN
I DONT KNOW WHAT ELSE WE CAN DO

I HAVE BROUGHT THIS EMAIL UP TO THE ATTENTION OF TONY D[redacted] [OWNER]--I WILL RESPOND WITH HIS DECISION AS QUICKLY AS POSSIBLE