DeSimone, Incorporated

Review: I dropped off my vehicle on October 10. 2014 at 7:30 AM for a recall when I picked up my vehicle on October 10, 2014 at 1:30 PM I discovered a hole in my drivers seat where there was no hole at all when I dropped my vehicle off. I asked for a supervisor or manager and Tim said that there was none due to the fact that he had left for a doctors appointment and that they would call me to see what they can do.Desired Settlement: I want my drivers seat to be repaired.

Business

Response:

I have forwarded this email to Tim the manager at our [redacted] store & gave a copy to Tony D[redacted] [owner] for follow up

Review: I purchased a car from Desimone Auto group. As part of the contractual agreement, I traded in my car and they were to pay off the balance of my car loan with [redacted]. However, they have not done that and have not been cooperative. I called them and was not given any assistance. Additionally, [redacted] bank states that I am still contractually obligated even though I have paperwork showing that Desimone is now the owner of the vehicle and contractually obligated to pay the remaining balance of the loan. citizens bank has threatened to report me to a credit bureau and I am making this complaint as a last resort because both [redacted] bank and Desimone have refused to help.Desired Settlement: I want them to pay off the loan to citizens bank as they agreed to.

Business

Response:

To Whom it May Concern,

This letter is to inform you that we apalogize for the miss understanding. [redacted] was giving us a hard time trying to receive information and they said that they could not release due to the privacey act. We did issue the original check out on July 31, 2013.

The check # is [redacted] for the amount of $7,501.98 we also had to issue [redacted] another check for $69.35 that check # is [redacted] that was sent out on August 14,2013 we are still waitting for the [redacted] to send us the Title.

Please tell [redacted] sorry for any inconvience and the checks were sent and if she has any questions to please call.

Thank You,

Review: I took my car to this dealership to get it inspected on September 4, 2014. I inquired about an oil change when I saw the price of $36.00 posted on their price list. The service counter person; which is a new employee; confirmed that 36.00 is the price. He already knew what type of vehicle I had because he went on to explain how long he has been working on [redacted] and how much he likes them. So I commented on the fact that the Jaguar dealer wanted 45.00 to change the oil and I stated that since their price was cheaper; that I would allow Desimone to perform the service along with the inspection. The service employee asks me if my vehicle uses synthetic oil? I responded that I was unsure because this is my first time changing the oil since I purchased it and then I offered several times to go and retrieve the owners manuals from the glove compartment that would confirm what type of oil it used. He told me not to worry about going outside and assured me he would look it up. He never told me how much the oil change would be if I used synthetic oil nor did he call me to confirm the price when he looked it up even though he said that he would do so.

When I spoke to him again, a few hours later he told me that I needed wiper blades to pass inspection and told me that they had them in stock and that they cost $45.00. I told him that I wanted to call the local auto parts stores in the area and price them first. He told me that it was fine and that if I found them cheaper that there would only be a small cost to install them. He never said how much but I knew that the auto parts stores install them for free because they told me so when I called- so that wasnt any issue. I called the service counter employee back and gave him the okay to install wiper blades on my car because none of the parts stores had them in stock and I wanted to complete my inspection and pick up the vehicle that evening. I confirmed that the charges that I owed were; by name;: oil change for 36.00, inspection for 29.95, and wiper blades for 45.00. The service employee said, "Yes, that's it and ill call u as soon as its done."

When I arrived to pick my car up- the service dept. was closed and I was handed a bill for $210.00 with a charge of $110.00 for an oil change. I asked for the manager and when we spoke he was adimate that if the service employee never told me what the price was before hand then they cant charge me that price. I agreed to leave the car until today and when I arrived at noon today; because they never called me as the manager said that they would; I was told by the service employee that I owed the money and there's nothing they could do because thats the price. He refused to even discuss it and the manager never kept his word or even tried to discuss it with the employee and me-as he assured me that he would. I was treated unfairly and feel they took advantage of me by not informing me of the price before they performed a service that was contingent on my approval.Desired Settlement: I agreed to pay the price of the oil change if they adjusted it to 49.00 which is what I planned to pay at the Jaguar dealer where I was going to take it on my next day off. I patronize this establishment because it is in walking distance of my home and I support businesses in my community every chance that I get. They also offer the best price for inspections in the area. Ive been taking my vehicle's there yearly. I expect better customer service for all customers in the future. I am grateful that I have other transportation and was able to leave my vehicle to dispute this issue because they threatened not to release it. If I have to pay to get it released tomorrow, I will persue this dispute in court .

Business

Response:

I WILL DISCUSS THIS CLAIM WITH THE SERVICE MGR & OWNER--WE WILL THEN CONTACT THE CUSTOMER & Revdex.com WITH OUR REPSONSE--THANK YOU

Review: I purchased a 2013 Kia Rio LX 5 Door vehicle from this dealer on 8/13/2013. The purchase price of the vehicle as listed was $16,865.00. I did not get any extra options - took vehicle "as is". When the dealer prepared my paperwork, they billed the vehicle out at a rate of $21,000.00 ($4,635.00) OVER the stickered price. Calls have been placed to the dealer but none have been returned yet. Based on calculations, this dealer has overcharged me $5,005.80.Desired Settlement: I want the dealer to refund me $5,505.80 (an additional $500.00 has been added for the aggravation and time it has taken me to clear this matter up), and to also re-do my loan paperwork to reflect the correct price of the vehicle, taxes, etc. so that my loan payment is correct.

Business

Response:

To The Revdex.com

RE: [redacted]

Please be advised that on 8/13/13, customer [redacted] purchased a vehicle from our dealership. At the time of purchase [redacted] was with her brother and stated that she needed her payments not to exceed $200.00. Fortunately enough, her payments were under $200.00 a month at the time of purchase. Both [redacted] and her brother were completely satisfied with the way the whole transaction was executed. A couple days later we received a phone call from [redacted]'s daughter who proceeded to say that her mother did not receive a good deal. However, when I, [redacted], proceeded to call myself the following day to ask [redacted] if she was completely satisfied with the vehicle and the way her transaction was handled, she was exceptionally satisfied with the whole transaction. There has been no complaints from her mother or the brother since the begining of this transaction and all through the delivery process.

Thank you,

Review: On May 5th I went to retrieve my car who was involved in an accident and after I paid them $728.00 for storages,towing and some administrations fees,I found my radio missing (radio/cd changer). After I inquired what happened with my radio they said that the radio was never there and that is a lie. And they weren't responsible for "personals belongins". I told them that the radio belonged to the car and wasn't "personal". The body shop manager [redacted] Desimone said that he couldn't do nothing about it but after I started arguing with him he said that he was going to investigate and he will call me, I still waiting for that call. I paid for storage that suppose to keep the car safe at their premises but they didn't, that's why I'm writing and submitting this complain. Whatever that you can do for me will be highly appreciated. Thank; [redacted]

Business

Response:

In response to [redacted] claim about the missing radio--Even though there is no proof the vehicle even had a radio when it came in--Even though this will be the first time a car was vandalized at our shop[redacted] reviewed our video tapes & there is no one near the car plus the car was locked-[redacted] is looking for an [redacted] radio to satisfy the customer--once we find a radio we will call the customer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Now he is insulting me by saying that the car didn't have a radio,because it did. Plus in the spot where the car was parked there weren't any cameras aiming at that spot, and I know because I looked for cameras so I could tell him to look at them and I couldn't find one aiming at that location. If they want to make it right by me I will accept the same radio( original ) that was in the car, 6 CDs and cassette player.

Regards,

Business

Response:

I NEVER SAID IT DIDNT HAVE A RADIO--I SAID WE NEVER SAW IF IT HAD A RADIO--WE WERE NOT AT THE SCENE OF ACCIDENT--THERE ARE CAMERAS I WILL BE GLAD TO SHOW YOU WHERE THEY ARE MOUNTED--AGAIN [redacted] IS LOOKING FOR A REPLACEMENT RADIO EVEN THOUGH IT CLEARLY STATES ON POSTED SIGNS WE ARE NOT REPSONSIBLE FOR ANY PERSONAL BELONGINGS IN YOUR CAR [WHATEVER IS IN YOUR CAR]--WE WILL CONTACT [redacted] AS SOON AS THE RADIO COMES INI DONT KNOW WHAT ELSE WE CAN DO

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Thursday 7/10/2014 my car was towed to the dealership for over heating. The service department told my husband if we had our car there that day it would be checked that night. On Friday morning my husband called and spoke to [redacted] (service manager) who informed my husband that nothing was done. My husband than said that we told the guy our car was over heating and according to our mechanic it was the cooling fan and cables. She then said it would be checked and she would get back to us. The only reason we went to desimone was because the part was included in our extended warranty. During the day we tried contacting them and nothing and finally at 3:45p I got a hold of someone ([redacted]) she then said she didn't get to my car and that she needed the warranty information. I gave her the phone number, my id number along with the active date of my warranty and its exp. She then told me that she would either get back to me on Saturday if not definitely on Monday morning. On 7/14/14 at 11:45a I called and was told due to lack of mechanics my car wasn't checked and would be next. About an hr later she calls and says she can't do work without the paperwork. SO my husband drives 20 min to give it her. After coming back we get a call that the fans work but my thermostat went. Disagreeing my husband went back to see. The mechanic then showed the fans working which was fine and so was the thermostat. SO we decided we would take our car back which my husband went on Tues to pick it up. When he got there [redacted] told him it would be $100 to get our keys. Not once was money mentioned or did we agree to the fees. I then called because I was at work and during our conversation the price went from $90 to $98 and then to $110. We paid it but I called the manager who then said he wouldn't do anything but in my eyes we paid for services we didn't agree to and he said he had to pay the mechanic for 2hrs of work. Then why was my car there for 4days and no repairs were done.Desired Settlement: I just want the $106.00 that I paid to get my car back refunded. They did not check the part we wanted checked until my husband was there in front of them. If anything pay my husband for the two hours of work. You cannot charge a customer if you didn't tell them prior to the work. You also can't tell the customer that we did not have an appointment so we should be glad it got checked. But on the flip side WE called prior to bringing the car down if you didn't have time we could have waited.

Business

Response:

TO Revdex.com, EVEN THOUGHT THERE IS ALWAYS 2 SIDES TO EVERY STORY. WE WILL REIMBURSE THE $106 TO THE CUSTOMER--PER [redacted] DESIMONE

Consumer

Response:

From: <[redacted]>

Date: Mon, Sep 8, 2014 at 12:14 PM

Subject: Complaint

To: [email protected]

To whom it may concern,

I filed a complaint on july 17th with desimone which they agreed to refund my money. As of today 9/8/14 I still haven't received a check what I have received are many excuses. Can you please look into this.

Thank you.

Sent from XFINITY Connect Mobile App

Business

Response:

[redacted], I DO APOLOGIZE--I WAS TOLD BY [redacted] [ACCTS PAYABLE] & [redacted] DESIMONE THAT YOUR CHECK WAS SENT AT THE END OF AUGUST--I WILL LOOK INTO IT AGAIN--I DONT WRITE THE CHECKSSO AGAIN I DO APOLOGIZE

Where to start... My girlfriend and I first went to Kia in November 2014 and traded in a Chrysler 300 for a 2013 Kia Sportage, This so called "business" was suppose to pay off the Chrysler but took their sweet time in doing so causing multiple payments to keep getting processed out of our account. We were paying not only for the Chrysler but also for the Kia at the same time, After many unreturned phone calls to Kia on the boulevard it took about 3 months to resolve. Fast forward to about a week ago we went on a family vacation and on our way back home on I-95 in Wilmington, Delaware the engine blows and our car catches fire. After a thorough check of the vehicle by Kia of Wilmington it was determined that the engine was faulty and we needed to go through the vehicle's warranty to get it fixed. Unfortunately we had to again call Kia on the boulevard to get some paperwork for the vehicle that was needed. I spoke to a guy named "Carl" who was the rudest unprofessional person I've ever spoken with in my life. Carl gave me an attitude from the start even after explaining my situation with the vehicle, I asked him can he fax or email me over the paperwork I needed and he simply said "No" I then asked him can I go pick up the paperwork and he then hangs up on me. I called back and got his voicemail and I left a message but of course no call back. This has been the worst experience I've ever had with any kind of company period! Something should be done about this place and a business should never be ran in this type of unprofessional and unreliable manner, I can almost guarantee that I speak for many customers of Kia on the boulevard and say hopefully you guys can look into this and take the appropriate action. Thank you for your time.

Review: Last week, I received a bright orange postcard with 'Urgent' printed at the top. The postcard proceeded to tell me my vehicle had a safety recall that had not been addressed that could affect the drive ability/safety of my vehicle. The postcard instructed me to call Kia on the Boulevard to take care of the matter. Prior to this, I had not received any notification from my vehicle manufacturer or the actual dealership where the vehicle was purchased. I called their service department and after verification of my VIN number was informed no safety recalls existed. I questioned why I received the postcard then and was told that a former manager had just sent them out and then left the business without telling anyone.Desired Settlement: I think the organization should explain why an employee would be permitted to send out false notifications to consumers. This could have caused unnecessary worry for customers.

Business

Response:

See Attachment:

Review: To whom it may concern,

This is a complaint against Desimone [redacted] located on [redacted] ###-###-####. I traded in a vehicle ([redacted] 2008) on December 21, 2013 with a balance estimate 9,000. The sales agent advised me not to make any more payments to [redacted] Auto, so I cancelled all future payments from on-line banking. I was always up-to-date with my car payments. I received a call from the previous loaner [redacted] Auto Finance on 1/17/2014, and 1/21/2014. On 1/21/2014, I returned the call to [redacted] Auto Finance they were requesting payment for the Suzuki. I explained to them that the [redacted] was traded for a new [redacted] 2014 and that they should have received a check from the Dealer. The representative advised they have not received payment from the Dealer, so I immediately called Desimone and they were closed due to the in climate weather. I send a text message as requested via their website to finance department and received a reply to call the office on the next business day and ask for Phyllis. I called the office on 1/22/2014 and I spoke to Phyllis who went on about processes and procedures and [redacted] has many different branches and that they sent the check maybe it went to the wrong branch… but not once did she say may I have the account number to [redacted] and the phone number I will take care of it. I had to interrupt her and give her the information from [redacted] Auto Finance and then she said she will call me back. She never called me back I called the office several times throughout the day on 1/23/2014 I could not leave a message on the finance voice mail because it was full. I left messages to the Sales agent ** who never returned my call. I tell you this was a nightmare. When I purchased the car they only gave me 1 key. ** said they keep the keys locked and to return to the office for the spare key. On Monday, 12/23/2014 I return to the office for the spare key and he tells me they placed an order for the spare key he will call me when the key arrives and my new car was missing the manual ** gave me a manual from another car that he was about to sell to another client. Finally, the key was shipped to Desimone by Thursday 12/26/2014. My spouse picked up the spare key as I requested. The key was not cut to size. My spouse had to take the key to the hardware store where the Dealer sent him to cut the key and he had to bring it back, so that they can program the key and they told him it should take about an hour and that the employees were out for lunch. They call my spouse and told him the key is ready, but when he picked up the key they tell him to bring it back the next day because they still needed to re-program the key. This was an inconvenience to me and my spouse. I told that to the service agent an older person I’m not sure if he was the owner but his reply was to speak to **. We just left the dealership. We have purchased three cars from this Dealer and this thus far was the worst service I received. Today, 1/24/2014 I received a call at work from [redacted] Auto Finance do you think Desimone care that I’m receiving calls from my previous loaner for payment no, they don’t have a clue. I want them to submit the payoff balance in full to [redacted] Auto Finance and to Treat People with a little more courtesy.Desired Settlement: I want a letter confirming that they paid [redacted] Auto Finance for the total balance of the [redacted] 2008.

I do not want to receive collection calls or letter about a balance on the [redacted].

A gift card for gas would be nice for the multiple trips to the Dealer for assistance.

Review: I went to De Simone Kia on the Boulevard, looking to see if I can trade in my current vehicle, and finance a used vehicle that was low miles and under 10k. I presented pay stubs and advised the sales rep that I started a new job and have been working for only 2 months at the time. I also let them know that I do not and will not have any cosigners. 7 hours later, after asking me not to leave, and telling me that due to my short period at my current employers and no cosigners, they can get me approved with more money down, and I agreed. They told me everything went through and I can leave with the vehicle. I signed and left, then received a call 2 weeks later that the finance company denied the application due to short time at my current employers, I couldn't understand this because I was told it was being negotiated, and worked out. Well the sales manager advised me that the finance company check other bureaus after approval then make a final decision. After speaking with a lawyer and contacting the finance company, I found out that the dealer falsified information on the application. Instead of putting 2 months of employment they put 1 year. When questioned they told me people make mistakes and I need to bring the car back or it will be reported as stolen. They didn't care to work with me to set up an appropriate time around my work schedules to bring the car back, and didn't take ownership for their shady business practice. They rushed me to bring the vehicle back but did not have the title to my trade in to give back to me. I was told it was somewhere else and again expected to go pick it up, and the dealership held no ownership in what they did or was doing to me as the customer.Desired Settlement: They have their vehicle in their possession... They could have been more considerate in the situation and had everything ready. I would like my title mailed to me ASAP.

Review: Accident-- rear end collision on June 13, 2013. On August 15th car back into DeSimone Automotive Group--I complained of car being very loud and having increased gas consumption. I did not notice any improvement of car, when car was returned. On August 26, 2013 I took the car to [redacted] for a road test.They found:"Exhaust abnormally loud due to work performed at body shop...Found exhaust to be loud and major vibration between 2000-3000RPM's". This information was given to body shop when car returned for the 2nd time on August 29, 2013. I was told by [redacted] that they replaced a part. I found some car parts left in a plastic bag in my car's trunk. Car sounded even noisier. On September 11th, I went back to the BMW dealer's service department and asked them to road test my car again. They reported: "Major vibration when driving". "The exhaust system was bent forward at the transmission areMuffler was replaced but the front part of exxhaust was heated to bend into shape(see heat marks. A pair of pipes were fabricated to the brackets. They do not line up on the entire lenght of exhaust pipes and are rubbing on the center support (that is what the customer is hearing). Resonance damper is missing. The rear bumper area is all cracked. The BMW muffler was modified making it not usable. Vehicle needs entire exhaust and missing bracket and hardward.Customer to go back to body shop.They need to repair vehicle correctly."Desired Settlement: I have tried twice to have DeSimone's body shop correct the problems with my car. Apparently they do not have the capability to do so. I would like a refund so that I can take my car to another body shop to have it repaired appropriately. I am happy to get an estimate from another body shop to determine the refund.

Business

Response:

From: Desimone Auto Group <[redacted]>

Date: Tue, Oct 8, 2013 at 12:52 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: [email protected]

Dear [redacted],