Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The dates that they gave to you are all wrong They contacted me on March 28, 2014, and we started working on the resume on March 30, I have pdf all the communications and three times I told her about my displeasure and all three times Kie-sha was sympathetic but assertive They have advertisements everything in Yellow, bold and red which needs to be reviewed Apparently who ever wrote you the letter are making up dates as they go along I have copies of all original emails from my email server I am also including the 1st proof they sent to me , 2nd proof they sent to me and the communication back and forthThey DID NOT provide me the final good copy Rather I was told that it will be extra if they fix it again Therefore, who ever is doing their resume apparently do not have years of experience because the grammatical errors were a messI was told that clients are only allowed reviews and both of the review were not professional I will send it along with this emailEnclose you will find PDF of all the communication from march not march through April 1, not April 5, 2014Enclosed you find the original resumeOur corrections Then the corrected resume (which still had issues) and they would not fix it Please look at page of the pdf labeled Revdex.com which explains all the issues with the resume If you look 1, 2, 3rd resumes are all incorrect and they would not fix it the 4th time even though grammatical etcwas incorrect Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted the company immediately upon receiving the resume review and asked for a refund They state in their response that it was approximately minutes from the time I submitted my resume until the provided the review It was no more than five minutes from the time I completed the signup process until I received the review Even at minutes, the review should have taken longer It was clearly a computerized form letter when excerpts were extracted from my resume and inserted into a form letter response The review was more of a sales effort to get me to sign up for a resume writing service then an actual resume review.I am not satisfied with their resume service or customer service and request a full refund Regards, [redacted] ***
Mrs [redacted] signed up for Climber Premier on October 16, @ 7:AM and cancelled her account on April 2, @1:PM PST .Mrs [redacted] contacted Climber.com’s Client Services Department and asked about a cancellation and refund on April 2, @ 1:PM PST AClimber.com Client Services Representative informed her that she was outside of the Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which her expressly agreed to when her account was created; Mrs [redacted] would have had to cancel her Climber Premier account on or before November 14, and request a refund from Climber.com's Client Services Department no later than November 14, Mrs [redacted] contacted Climber.com’s Client Services Department and made a refund request on April 2, 2015; which exceeded theClimber.com Guarantee Period by daysHad Mrs [redacted] cancelled her Climber Premier account and requested a refund from Climber.com's Client Services Department on or before November 14, 2014; we would have gladly refunded her money under our Satisfaction GuaranteeSince she does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.Cancelation PolicyCancel within the first days – Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### or 2) Sending an email to [redacted] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by [redacted] No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### or email to [redacted] Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at ###-###-####.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call ###-###-#### for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions
Climber.com has returned my money and closed my account as requested.while they were quick to respond I believe that their BB rating should still be lowered since this seems to be a continuous issue with them misrepresenting their company and their billing practices.Best Regards [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Mr [redacted] signed up for a pre-paid membership (Climber VIP program) ONLINE where he paid up-front for months service to receive a discounted price, on January 22, @ 8:AM PSTClients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the networkClients who purchase VIP package also receive an expedited resume analysis, i.e., their resumes are giving a 'priority status' and moved to the front of the resume review queueWMr [redacted] purchased his membership @ 8:AM PST on Jan 22nd and a review of his resume was completed by a member of our team at 8:AM PSTNov 14, 09:45AM - Resume Received for AnalysisJan 22, 08:17AM - Resume Analysis CompleteJan 22, 08:00AM - CC - Internal Payment ReceiptMr [redacted] contacted client services via email on January 22, to request a refund, because he was unhappy with the review of his resume and he did not want to complete his Climber.com job seeker profileHe was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid serviceFor example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining months of unused serviceOur Client Services Representative offered Mr [redacted] additional one-on-one assistance to ensure his profile was complete and that he was maximizing her membership.Mr [redacted] stated that he thought the review of his resume was done too quickly for it to have been done by a human being and he had issues with thatMr***'s resume is less than pages long and not overly complexMr***'s resume was reviewed by one of our team members who has personally reviewed 3,resumes and in our experience minutes is more than enough time to conduct a thorough analysisOur resume analysts are trained to specifically read and critique resumes more quickly than the average personClimber.com reviews hundreds of resumes daily, in order to be efficient and in the interest of saving time, we have created a template that outlines our recommendations and includes SPECIFIC examples from the client's resume to support our recommendationsIn this particular case, we have provided actionable information and specific feedback that if followed will result in a stronger professional resumeIf Mr [redacted] wishes to ignore our advice and leave his resume the same, that is completely his choiceThat being said, his assertion that we have not read his resume or given him the promised critique; are completely falseI have attached the resume along with the detailed analysis receivedAs it stands Mr***'s account has been cancelled and is no longer activeBased on our Terms of Service (outlined below), which Mr [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund Cancelation PolicyCancel within the first days – Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### FREE or 2) Sending an email to [email protected] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail BStSTE #540, San Diego, CA No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### FREE or email to [email protected] billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at ###-###-#### FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call ###-###-#### FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is very clear that Climber does not stand behind their product and servicesIt is also very clear that they use deceptive business and marketing practices that take advantage of consumersThis company needs to be seriously downgraded by the Revdex.com for an A+ business rating
Regards,
*** ***
Mr*** is not due a refund for the reasons previously provided and we will not be issuing a refund based on the fact that he believes he is "entitled" to one
Mr*** is incorrect and he has not provided any factual information to back up any of his claimsClimber.com DOES NOT have automated software that performs reviews our member's resumesFor the reasons previously outlined & per our terms-of-use he is not entitled to a refund and no refund shall be issued
We have no record of this User requesting to be removed from our databaseThat being said, it appears this User created multiple accounts using a different email (a gmail.com account) and two different phone numbers (both had a area code) than the information he provided in his
complaint Please see attached screenshots for verificationAll of his accounts have now been removed from our system and we consider this matter resolved
Per our terms of service this customer's account has been cancelled and a refund has been issued (within the day money back guarantee period)We have emailed her confirmation of cancellation/refundFor her reference the account was - Canceled on Jan 08, 07:37AM, Cancel Confirmation
#: ***We now consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have emails which present product which I did not receive I have s copy of the resume with typographical errorsI spoke to and emailed the company about my dissatisfactionYet they did not offer any retributionI have a email which states within mo I will receive at least one interview as long as I work the siteAnd I have emails from CS that I sent out resumes in m and nothingTheir database is not upto date actually mo behind Additionally they stated in their welcome letter that they would fix my LinkedIn but that did not happenI asked for a refund in June, October, NovrmberDecember and no avail
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Assuming the business has performed this action, I consider this an acknowledgement of fault by the business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The dates that they gave to you are all wrong. They contacted me on March 28, 2014, and we started working on the resume on March 30, 2014. I have pdf all the communications and three times I told her about my displeasure and all three times Kie-sha was sympathetic but assertive. They have false advertisements everything in Yellow, bold and red which needs to be reviewed. Apparently who ever wrote you the letter are making up dates as they go along. I have copies of all original emails from my email server. I am also including the 1st proof they sent to me , 2nd proof they sent to me and the communication back and forth. They DID NOT provide me the final good copy. Rather I was told that it will be extra if they fix it again. Therefore, who ever is doing their resume apparently do not have 10 years of experience because the grammatical errors were a mess. I was told that clients are only allowed 2 reviews and both of the review were not professional I will send it along with this emailEnclose you will find PDF of all the communication from march 28 not march 30 through April 1, 2014 not April 5, 2014Enclosed you find the original resumeOur corrections Then the corrected resume (which still had issues) and they would not fix it. Please look at page 8 of the pdf labeled Revdex.com which explains all the issues with the resume If you look 1, 2, 3rd resumes are all incorrect and they would not fix it the 4th time even though grammatical etc.. was incorrect.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards, THANK YOU VERY MUCH
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...
not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The client has not submitted any additional information to substantiate his request for a refund. Every time he has called, or emailed requesting assistance with his account or job search; he has been immediately assisted by our client services team. Our position remains unchanged and a refund will not be issued at this time.
"Before I signed up, I was informed that my profile would get viewed by numerous companies. Now I am being told that I have to get on it daily for that to happen." - Climber.com actively markets our members to our network of hiring managers and recruiters. In order to gain the highest level of visibility and garner additional interest, we strongly encourage members to be proactive and reach out directly to the companies and decision makers they would like to network with. While not a "requirement" taking a pro-active approach on a daily basis greatly increases the likelihood that our members will make viable business connections. - "The server is so slow that job searching is almost impossible. " - This is not an accurate statement, we constantly test/monitor page load times on Climber.com and our partnering job board websites. Often times when a member experiences "slow" page load times, it has more to do with their internet browser security settings, their firewall/security settings, their internet service provider. - "I feel that they are pushing for me to cancel my account before my 4 months are up so they do not have to maintain it." This client's account was cancelled at his request. If he would like to reactivate his account and take advantage of the remaining time on his membership, we will gladly re-activate his account.
Mrs. [redacted] signed up for Climber Premier on December 31, 2014 @ 8:48 PM and cancelled her account on May 7, 2015 @ 2:18 AM PST Dec 31, 2014 08:48PM - CC - Internal Payment ReceiptMay 07, 2015 02:18PM - Climber - Account Suspended [redacted]Mrs. [redacted] contacted Climber.com’s...
Client Services Department and asked about a refund on May 7, 2015. A Climber.com Client Services Representative spoke with Mrs [redacted] @ 2:18 PM PST and informed her that she was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mrs. [redacted] would have had to cancel her Climber Premier account on or before January 30, 2015 and request a refund from Climber.com's Client Services Department no later than January 30, 2015. Mrs [redacted] contacted Climber.com’s Client Services Department and made a refund request on May 7, 2015;which exceeded the Climber.com Guarantee Period by 127 days. Had Mrs [redacted] cancelled her Climber Premier account and requested a refund from Climber.com's Client Services Department on or before November 15, 2012; we would have gladly refunded her money under our Satisfaction Guarantee. Since she does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued. Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] FREE or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] FREE or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted] FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Mrs. [redacted] signed up for Climber Premier on October 16, 2014 @ 7:14 AM and cancelled her account on April 2, 2015 @1:06 PM PST .Mrs. [redacted] contacted Climber.com’s Client Services Department and asked about a cancellation and refund on April 2, 2015 @ 1:19 PM PST....
AClimber.com Client Services Representative informed her that she was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which her expressly agreed to when her account was created; Mrs. [redacted] would have had to cancel her Climber Premier account on or before November 14, 2014 and request a refund from Climber.com's Client Services Department no later than November 14, 2014. Mrs. [redacted] contacted Climber.com’s Client Services Department and made a refund request on April 2, 2015; which exceeded theClimber.com Guarantee Period by 169 days. Had Mrs. [redacted] cancelled her Climber Premier account and requested a refund from Climber.com's Client Services Department on or before November 14, 2014; we would have gladly refunded her money under our Satisfaction Guarantee. Since she does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by [redacted] No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-####.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The dates that they gave to you are all wrong They contacted me on March 28, 2014, and we started working on the resume on March 30, I have pdf all the communications and three times I told her about my displeasure and all three times Kie-sha was sympathetic but assertive They have advertisements everything in Yellow, bold and red which needs to be reviewed Apparently who ever wrote you the letter are making up dates as they go along I have copies of all original emails from my email server I am also including the 1st proof they sent to me , 2nd proof they sent to me and the communication back and forthThey DID NOT provide me the final good copy Rather I was told that it will be extra if they fix it again Therefore, who ever is doing their resume apparently do not have years of experience because the grammatical errors were a messI was told that clients are only allowed reviews and both of the review were not professional I will send it along with this emailEnclose you will find PDF of all the communication from march not march through April 1, not April 5, 2014Enclosed you find the original resumeOur corrections Then the corrected resume (which still had issues) and they would not fix it Please look at page of the pdf labeled Revdex.com which explains all the issues with the resume If you look 1, 2, 3rd resumes are all incorrect and they would not fix it the 4th time even though grammatical etcwas incorrect Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted the company immediately upon receiving the resume review and asked for a refund They state in their response that it was approximately minutes from the time I submitted my resume until the provided the review It was no more than five minutes from the time I completed the signup process until I received the review Even at minutes, the review should have taken longer It was clearly a computerized form letter when excerpts were extracted from my resume and inserted into a form letter response The review was more of a sales effort to get me to sign up for a resume writing service then an actual resume review.I am not satisfied with their resume service or customer service and request a full refund Regards, [redacted] ***
Mrs [redacted] signed up for Climber Premier on October 16, @ 7:AM and cancelled her account on April 2, @1:PM PST .Mrs [redacted] contacted Climber.com’s Client Services Department and asked about a cancellation and refund on April 2, @ 1:PM PST AClimber.com Client Services Representative informed her that she was outside of the Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which her expressly agreed to when her account was created; Mrs [redacted] would have had to cancel her Climber Premier account on or before November 14, and request a refund from Climber.com's Client Services Department no later than November 14, Mrs [redacted] contacted Climber.com’s Client Services Department and made a refund request on April 2, 2015; which exceeded theClimber.com Guarantee Period by daysHad Mrs [redacted] cancelled her Climber Premier account and requested a refund from Climber.com's Client Services Department on or before November 14, 2014; we would have gladly refunded her money under our Satisfaction GuaranteeSince she does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.Cancelation PolicyCancel within the first days – Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### or 2) Sending an email to [redacted] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by [redacted] No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### or email to [redacted] Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at ###-###-####.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call ###-###-#### for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions
Climber.com has returned my money and closed my account as requested.while they were quick to respond I believe that their BB rating should still be lowered since this seems to be a continuous issue with them misrepresenting their company and their billing practices.Best Regards [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Mr [redacted] signed up for a pre-paid membership (Climber VIP program) ONLINE where he paid up-front for months service to receive a discounted price, on January 22, @ 8:AM PSTClients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the networkClients who purchase VIP package also receive an expedited resume analysis, i.e., their resumes are giving a 'priority status' and moved to the front of the resume review queueWMr [redacted] purchased his membership @ 8:AM PST on Jan 22nd and a review of his resume was completed by a member of our team at 8:AM PSTNov 14, 09:45AM - Resume Received for AnalysisJan 22, 08:17AM - Resume Analysis CompleteJan 22, 08:00AM - CC - Internal Payment ReceiptMr [redacted] contacted client services via email on January 22, to request a refund, because he was unhappy with the review of his resume and he did not want to complete his Climber.com job seeker profileHe was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid serviceFor example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining months of unused serviceOur Client Services Representative offered Mr [redacted] additional one-on-one assistance to ensure his profile was complete and that he was maximizing her membership.Mr [redacted] stated that he thought the review of his resume was done too quickly for it to have been done by a human being and he had issues with thatMr***'s resume is less than pages long and not overly complexMr***'s resume was reviewed by one of our team members who has personally reviewed 3,resumes and in our experience minutes is more than enough time to conduct a thorough analysisOur resume analysts are trained to specifically read and critique resumes more quickly than the average personClimber.com reviews hundreds of resumes daily, in order to be efficient and in the interest of saving time, we have created a template that outlines our recommendations and includes SPECIFIC examples from the client's resume to support our recommendationsIn this particular case, we have provided actionable information and specific feedback that if followed will result in a stronger professional resumeIf Mr [redacted] wishes to ignore our advice and leave his resume the same, that is completely his choiceThat being said, his assertion that we have not read his resume or given him the promised critique; are completely falseI have attached the resume along with the detailed analysis receivedAs it stands Mr***'s account has been cancelled and is no longer activeBased on our Terms of Service (outlined below), which Mr [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund Cancelation PolicyCancel within the first days – Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### FREE or 2) Sending an email to [email protected] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail BStSTE #540, San Diego, CA No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### FREE or email to [email protected] billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at ###-###-#### FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call ###-###-#### FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is very clear that Climber does not stand behind their product and servicesIt is also very clear that they use deceptive business and marketing practices that take advantage of consumersThis company needs to be seriously downgraded by the Revdex.com for an A+ business rating
Regards,
*** ***
Mr*** is not due a refund for the reasons previously provided and we will not be issuing a refund based on the fact that he believes he is "entitled" to one
Mr*** is incorrect and he has not provided any factual information to back up any of his claimsClimber.com DOES NOT have automated software that performs reviews our member's resumesFor the reasons previously outlined & per our terms-of-use he is not entitled to a refund and no refund shall be issued
We have no record of this User requesting to be removed from our databaseThat being said, it appears this User created multiple accounts using a different email (a gmail.com account) and two different phone numbers (both had a area code) than the information he provided in his
complaint Please see attached screenshots for verificationAll of his accounts have now been removed from our system and we consider this matter resolved
Per our terms of service this customer's account has been cancelled and a refund has been issued (within the day money back guarantee period)We have emailed her confirmation of cancellation/refundFor her reference the account was - Canceled on Jan 08, 07:37AM, Cancel Confirmation
#: ***We now consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have emails which present product which I did not receive I have s copy of the resume with typographical errorsI spoke to and emailed the company about my dissatisfactionYet they did not offer any retributionI have a email which states within mo I will receive at least one interview as long as I work the siteAnd I have emails from CS that I sent out resumes in m and nothingTheir database is not upto date actually mo behind Additionally they stated in their welcome letter that they would fix my LinkedIn but that did not happenI asked for a refund in June, October, NovrmberDecember and no avail
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Assuming the business has performed this action, I consider this an acknowledgement of fault by the business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The dates that they gave to you are all wrong. They contacted me on March 28, 2014, and we started working on the resume on March 30, 2014. I have pdf all the communications and three times I told her about my displeasure and all three times Kie-sha was sympathetic but assertive. They have false advertisements everything in Yellow, bold and red which needs to be reviewed. Apparently who ever wrote you the letter are making up dates as they go along. I have copies of all original emails from my email server. I am also including the 1st proof they sent to me , 2nd proof they sent to me and the communication back and forth. They DID NOT provide me the final good copy. Rather I was told that it will be extra if they fix it again. Therefore, who ever is doing their resume apparently do not have 10 years of experience because the grammatical errors were a mess. I was told that clients are only allowed 2 reviews and both of the review were not professional I will send it along with this emailEnclose you will find PDF of all the communication from march 28 not march 30 through April 1, 2014 not April 5, 2014Enclosed you find the original resumeOur corrections Then the corrected resume (which still had issues) and they would not fix it. Please look at page 8 of the pdf labeled Revdex.com which explains all the issues with the resume If you look 1, 2, 3rd resumes are all incorrect and they would not fix it the 4th time even though grammatical etc.. was incorrect.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards, THANK YOU VERY MUCH
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...
not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The client has not submitted any additional information to substantiate his request for a refund. Every time he has called, or emailed requesting assistance with his account or job search; he has been immediately assisted by our client services team. Our position remains unchanged and a refund will not be issued at this time.
"Before I signed up, I was informed that my profile would get viewed by numerous companies. Now I am being told that I have to get on it daily for that to happen." - Climber.com actively markets our members to our network of hiring managers and recruiters. In order to gain the highest level of visibility and garner additional interest, we strongly encourage members to be proactive and reach out directly to the companies and decision makers they would like to network with. While not a "requirement" taking a pro-active approach on a daily basis greatly increases the likelihood that our members will make viable business connections. - "The server is so slow that job searching is almost impossible. " - This is not an accurate statement, we constantly test/monitor page load times on Climber.com and our partnering job board websites. Often times when a member experiences "slow" page load times, it has more to do with their internet browser security settings, their firewall/security settings, their internet service provider. - "I feel that they are pushing for me to cancel my account before my 4 months are up so they do not have to maintain it." This client's account was cancelled at his request. If he would like to reactivate his account and take advantage of the remaining time on his membership, we will gladly re-activate his account.
Mrs. [redacted] signed up for Climber Premier on December 31, 2014 @ 8:48 PM and cancelled her account on May 7, 2015 @ 2:18 AM PST Dec 31, 2014 08:48PM - CC - Internal Payment ReceiptMay 07, 2015 02:18PM - Climber - Account Suspended [redacted]Mrs. [redacted] contacted Climber.com’s...
Client Services Department and asked about a refund on May 7, 2015. A Climber.com Client Services Representative spoke with Mrs [redacted] @ 2:18 PM PST and informed her that she was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mrs. [redacted] would have had to cancel her Climber Premier account on or before January 30, 2015 and request a refund from Climber.com's Client Services Department no later than January 30, 2015. Mrs [redacted] contacted Climber.com’s Client Services Department and made a refund request on May 7, 2015;which exceeded the Climber.com Guarantee Period by 127 days. Had Mrs [redacted] cancelled her Climber Premier account and requested a refund from Climber.com's Client Services Department on or before November 15, 2012; we would have gladly refunded her money under our Satisfaction Guarantee. Since she does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued. Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] FREE or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] FREE or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted] FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Mrs. [redacted] signed up for Climber Premier on October 16, 2014 @ 7:14 AM and cancelled her account on April 2, 2015 @1:06 PM PST .Mrs. [redacted] contacted Climber.com’s Client Services Department and asked about a cancellation and refund on April 2, 2015 @ 1:19 PM PST....
AClimber.com Client Services Representative informed her that she was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which her expressly agreed to when her account was created; Mrs. [redacted] would have had to cancel her Climber Premier account on or before November 14, 2014 and request a refund from Climber.com's Client Services Department no later than November 14, 2014. Mrs. [redacted] contacted Climber.com’s Client Services Department and made a refund request on April 2, 2015; which exceeded theClimber.com Guarantee Period by 169 days. Had Mrs. [redacted] cancelled her Climber Premier account and requested a refund from Climber.com's Client Services Department on or before November 14, 2014; we would have gladly refunded her money under our Satisfaction Guarantee. Since she does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by [redacted] No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-####.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Per his request, this User's information has been removed from our database.