- Canceled on Jul 11, 2017 06:00PM, Cancel Confirmation #: [redacted]Jul 14, 2017 12:46PM - Note by [redacted]Customer requested refund, called to let her know refund was issued as instructed by supervisor and left VMJul 14, 2017 10:21AM - Note by [redacted]Transaction ID:...
[redacted] Payment Method: XXXX6408 Amount: USD (39.99) Customer Name: [redacted] Ms. [redacted] has cancelled her account, and received refund of $39.99.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted the company immediately upon receiving the resume review and asked for a refund. They state in their response that it was approximately 15 minutes from the time I submitted my resume until the provided the review. It was no more than five minutes from the time I completed the signup process until I received the review. Even at 15 minutes, the review should have taken longer. It was clearly a computerized form letter when excerpts were extracted from my resume and inserted into a form letter response. The review was more of a sales effort to get me to sign up for a resume writing service then an actual resume review.I am not satisfied with their resume service or customer service and request a full refund.
Regards,
[redacted]
We have no record of this user previously submitting an unsubscribe request or requesting removal from our email list. We have deleted her information and removed her from our database (see attached screenshot for confirmation).
Per her request this customer's account was Canceled on May 18, 2015 02:24PM, Cancel Confirmation #: [redacted] and a refund was processed the same day (see attached image). We consider this matter now closed.
Mr. [redacted] purchased a professional resume and cover letter package online on December 31, 2014 for $599 including 12 months of FREE membership (which did not include a $39 monthly fee) along with a $75 LinkedIn professional re-write. None of the aforementioned services are part of our 30-day...
satisfaction guarantee.This was outlined in our terms-of-service, which were provided to him in writing when he initially created his Climber.com account and then again upon purchasing the resume package; and this was explained to Mr. [redacted] numerous times via email and over the phone by our customer service team. Dec 31, 2014 11:20AM - Note by [redacted]Sold $599 RES + CL + 12 MONTHS + $75LinkedIn = $674 An experienced Project Manager was assigned to work with Mr. [redacted] on Januray 2, 2015, at which time he was informed of our proprietary four-step process. Mr. [redacted] completed the resume questionnaire on Januray 5, 2013, at which time his documents were submitted to a certified professional resume writer with over 10 years resume writing experience. On July 15, 2014 received his final documents, which the client verbally accepted with no additional edit requests. On January 23, 2014 Mr [redacted] emailed twice requesting a refund. Five times again on January 27, 2015 and twice more on January 28th, 2015. He was informed again and again that the packaged he purchased was non-refundable at which time Mr. [redacted] became more and more belligerent and aggressive with our customer service representatives. Climber.com offers a very customized approach to the resume writing service and we stand by our product. However, it is not possible for us to guarantee that a company will hire anyone. All services Mr. [redacted] paid for have been rendered and it is our belief that Mr. [redacted] is attempting avoid paying for the services he received and to get the resume services for free and no refund will be issued. Climber.com Terms of UseCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 FREE or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 FREE or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120 FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”). By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of Use. You acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.com. Following your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume Services. You hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchase. You acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services"). By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of Use. Following your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchase. You acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] from Climber called and left a message saying she was sorry I was unhappy and I responded via email with my concerns and that I just wanted my money back as this going back and forth is not working. I needed my resume done and complete with 100% effort and I don't feel that was given. I have since moved on to another provider who has provided me what I needed. I do not wish to proceed with Climber.com any further.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did NOT provide consent to this service on March 1st and never received ANY record-- written or otherwise-- of such a transaction. I would like a record of the written receipt they sent to me and a full recording of that call. I strongly suspect that neither exists, and that this business is fraudulently signing up any credit card number they can find. As further evidence of the company's absence of records and careless intent to defraud "customers," they spelled my name three different ways in their response to my complaint. My last name is [redacted]. It is seven letters. Any responsible business operating lawfully and keeping proper records would be able to spell my seven letter last name correctly in a reply of this gravity.This is business is a fraud. This transaction is a fraud. They have no record of any transaction in March. They sent me NO record of any transaction in March. Their Yelp page is filled with others who have had the exact same experience I have. These guys are serial offenders. Please take aggressive action against them.
Regards,
[redacted]
Mr. [redacted] signed up for a pre-paid membership (Climber VIP program) ONLINE where he paid up-front for 3 months service to receive a discounted price, on January 22, 2015 @ 8:00 AM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a three...
month commitment to the network. Clients who purchase VIP package also receive an expedited resume analysis, i.e., their resumes are giving a 'priority status' and moved to the front of the resume review queue. WMr. [redacted] purchased his membership @ 8:00 AM PST on Jan 22nd and a review of his resume was completed by a member of our team at 8:17 AM PST. Nov 14, 2014 09:45AM - Resume Received for AnalysisJan 22, 2015 08:17AM - Resume Analysis CompleteJan 22, 2015 08:00AM - CC - Internal Payment ReceiptMr. [redacted] contacted client services via email on January 22, 2015 to request a refund, because he was unhappy with the review of his resume and he did not want to complete his Climber.com job seeker profile. He was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Mr. [redacted] additional one-on-one assistance to ensure his profile was complete and that he was maximizing her membership.Mr. [redacted] stated that he thought the review of his resume was done too quickly for it to have been done by a human being and he had issues with that. Mr. [redacted]'s resume is less than 3 pages long and not overly complex. Mr. [redacted]'s resume was reviewed by one of our team members who has personally reviewed 3,000 resumes and in our experience 17 minutes is more than enough time to conduct a thorough analysis. Our resume analysts are trained to specifically read and critique resumes more quickly than the average person. Climber.com reviews hundreds of resumes daily, in order to be efficient and in the interest of saving time, we have created a template that outlines our recommendations and includes SPECIFIC examples from the client's resume to support our recommendations. In this particular case, we have provided actionable information and specific feedback that if followed will result in a stronger professional resume. If Mr. [redacted] wishes to ignore our advice and leave his resume the same, that is completely his choice. That being said, his assertion that we have not read his resume or given him the promised critique; are completely false. I have attached the resume along with the detailed analysis received. As it stands Mr. [redacted]'s account has been cancelled and is no longer active. Based on our Terms of Service (outlined below), which Mr. [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### FREE or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### FREE or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-#### FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business...
to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted] signed up for Climber Premier on Jul 29, 2014 11:47AM -CC - Internal Payment Receipt and cancelled his account on May 23, 2016.Mr. [redacted] contacted Climber.com’s Client Services Department and asked about a refund on May 26, 2016. A Climber.com Client Services Representative spoke...
with Mr. [redacted] and informed him that he was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund. Client services did however, cancel his account and refund the last and final payment received as a courtesy to our client. May 26, 2016 11:11AM - Refunded by [redacted]Transaction ID: [redacted] Payment Method: XXXX[redacted] Amount: USD (39.99) Customer Name: [redacted] Emailed client.May 23, 2016 11:57AM - Climber - Account Suspended[redacted]In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr. [redacted] would have had to cancel his Climber Premier account on or before August 29, 2014 and request a refund from Climber.com's Client Services Department no later than August 29, 2014. Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-[redacted] or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ([redacted]) [redacted]-[redacted], attn: Client Services or by mail [redacted]. **. STE #[redacted], [redacted], [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted]-[redacted] or email to c[redacted]@[redacted].com. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted]-[redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions. Mr. [redacted] contacted Climber.com’s Client Services Department and made a refund request on May 26, 2016;which exceeded the Climber.com Guarantee Period by 2 years and 9 months. Had Mr. [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before August 29, 2014; we would have gladly refunded his money under our Satisfaction Guarantee.Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.
Mr. [redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to receive a discounted price, on June 28, 2016 @ 9:30 AM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a...
three month commitment to the network.Mr. [redacted] never contacted client services to cancel his account or request a refund. In regards to the refund, Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. As it stands Mr. [redacted] account has not been cancelled and is still active. He will need to log in to his account to discontinue any future charges. Based on our Terms of Service (outlined below), which Mr. [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to [redacted], attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Climber.com has returned my money and closed my account as requested.while they were quick to respond I believe that their BB rating should still be lowered since this seems to be a continuous issue with them misrepresenting their company and their billing practices.Best Regards[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Ms.. [redacted] first spoke with a climber.com representative on February 27th, 2014 @ 3:53 pm pst. At that time, she was educated about our membership based service, but did not choose to purchase at that time. March 3, 2014 11:58 am Ms. [redacted] called in to speak with the same representative and...
purchased the VIP 3 month pre paid/non refundable program. Clients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the network.As welll as an expedited service on receiving a free resume analysis. Feb 27, 2014 03:53PM - Note by [redacted] -pitchedMar 03, 2014 11:58AM - Note by [redacted] skyped [redacted] to cbMar 03, 2014 12:55PM - Note by [redacted] Sold VIP March 10, 2014 @ 4:35am she uploaded her resume on online for a resume critique. Since she was a vip customer, resume critique was expedited and subsequently completed March 10, 2014 at 9:37am pst. Customer logged in to see results on March 10, 2014 @ 10:52am Mar 10, 2014 04:35AM - Resume Received for AnalysisMar 10, 2014 09:37AM - Resume Analysis CompleteMar 10, 2014 10:52AM - Resume Login to View Results After reading the resume critique, Ms. [redacted] called in and spoke with a representative and agreed to purchase a professional resume and cover letter package on March 18, 2014 with a split payment option (2 equal payments of $350). A Project Manager was assigned and an appointment was made to discuss the resume questionnaire on March 20, 2014, at which time Ms. [redacted] was informed of our proprietary four-step resume writing process. Ms. [redacted] completed the resume questionnaire on March 25, 2014 at which time she made the second payment due using a different credit card and the documents were submitted to a certified professional resume writer with over 10 years resume writing experience. On April 9, 2014 @ 2:15pm pst, client received his final documents, which the client accepted with no edit requests. On April 11, 2014 Ms. [redacted] received a one-on-one walk through from a Client Services representative, on how to use the site and all of the resources available to her.. Climber.com offers a very customized approach to the resume writing service and we stand by our product. However, it is not possible for us to guarantee that a company will hire anyone. The service Mr. [redacted] paid for has been rendered and no refund will be issued. Climber.com Terms of UseCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### FREE or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### FREE or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-#### FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”). By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of Use. You acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.com. Following your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume Services. You hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchase. You acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services"). By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of Use. Following your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchase. You acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites.
Ms [redacted] signed up online for Climber executive program and agreed to purchase a pre-paid membership, where she paid up-front for 12 months service to receive a discounted price, on August 5, 2015 @ 7:53 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for...
making a three month commitment to the network.Ms. [redacted] contacted client services via email on September 28, 2015 to request a refund. She was informed by our Client Services Representative that Climber.comdoes not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Ms. [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership.Ms. [redacted] emailed client services again on October 9, 2015, on November 3, 2015, and again on December 3, 2015 requesting a refund, at which time our Client Services Representative reiterated the terms of service and the refund policy as it pertains to pre-paid membership.As it stands Ms [redacted]'s account has not been cancelled and is still active. She will need to log in to her account to discontinue any future charges.Based on our Terms of Service (outlined below), which Ms. [redacted] expressly agreed to when she created her Climber.com account, we will not be issuing her a refund Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Client has been refunded for both payments and the account has been cancelled.Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (128.97) Customer Name: [redacted]Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (39.99) Customer Name: [redacted]Canceled on Aug 05, 2016 07:12AM, Cancel Confirmation #: [redacted]
[redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to receive a discounted price, on October 9, 2014 @ 1:04 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a...
three month commitment to the network.[redacted] contacted client services via email November 3, 2014 to request a refund. He was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Ms. [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership.Based on our Terms of Service (outlined below), which Mr [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refundCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
- Canceled on Jul 11, 2017 06:00PM, Cancel Confirmation #: [redacted]Jul 14, 2017 12:46PM - Note by [redacted]Customer requested refund, called to let her know refund was issued as instructed by supervisor and left VMJul 14, 2017 10:21AM - Note by [redacted]Transaction ID:...
[redacted] Payment Method: XXXX6408 Amount: USD (39.99) Customer Name: [redacted] Ms. [redacted] has cancelled her account, and received refund of $39.99.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Per his request, this user has been removed from our database. Please see attached screenshot verifying removal.
Client was issued a full refund on 12/8/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted the company immediately upon receiving the resume review and asked for a refund. They state in their response that it was approximately 15 minutes from the time I submitted my resume until the provided the review. It was no more than five minutes from the time I completed the signup process until I received the review. Even at 15 minutes, the review should have taken longer. It was clearly a computerized form letter when excerpts were extracted from my resume and inserted into a form letter response. The review was more of a sales effort to get me to sign up for a resume writing service then an actual resume review.I am not satisfied with their resume service or customer service and request a full refund.
Regards,
[redacted]
We have no record of this user previously submitting an unsubscribe request or requesting removal from our email list. We have deleted her information and removed her from our database (see attached screenshot for confirmation).
Per her request this customer's account was Canceled on May 18, 2015 02:24PM, Cancel Confirmation #: [redacted] and a refund was processed the same day (see attached image). We consider this matter now closed.
Mr. [redacted] purchased a professional resume and cover letter package online on December 31, 2014 for $599 including 12 months of FREE membership (which did not include a $39 monthly fee) along with a $75 LinkedIn professional re-write. None of the aforementioned services are part of our 30-day...
satisfaction guarantee.This was outlined in our terms-of-service, which were provided to him in writing when he initially created his Climber.com account and then again upon purchasing the resume package; and this was explained to Mr. [redacted] numerous times via email and over the phone by our customer service team. Dec 31, 2014 11:20AM - Note by [redacted]Sold $599 RES + CL + 12 MONTHS + $75LinkedIn = $674 An experienced Project Manager was assigned to work with Mr. [redacted] on Januray 2, 2015, at which time he was informed of our proprietary four-step process. Mr. [redacted] completed the resume questionnaire on Januray 5, 2013, at which time his documents were submitted to a certified professional resume writer with over 10 years resume writing experience. On July 15, 2014 received his final documents, which the client verbally accepted with no additional edit requests. On January 23, 2014 Mr [redacted] emailed twice requesting a refund. Five times again on January 27, 2015 and twice more on January 28th, 2015. He was informed again and again that the packaged he purchased was non-refundable at which time Mr. [redacted] became more and more belligerent and aggressive with our customer service representatives. Climber.com offers a very customized approach to the resume writing service and we stand by our product. However, it is not possible for us to guarantee that a company will hire anyone. All services Mr. [redacted] paid for have been rendered and it is our belief that Mr. [redacted] is attempting avoid paying for the services he received and to get the resume services for free and no refund will be issued. Climber.com Terms of UseCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 FREE or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 FREE or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120 FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”). By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of Use. You acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.com. Following your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume Services. You hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchase. You acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services"). By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of Use. Following your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchase. You acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] from Climber called and left a message saying she was sorry I was unhappy and I responded via email with my concerns and that I just wanted my money back as this going back and forth is not working. I needed my resume done and complete with 100% effort and I don't feel that was given. I have since moved on to another provider who has provided me what I needed. I do not wish to proceed with Climber.com any further.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did NOT provide consent to this service on March 1st and never received ANY record-- written or otherwise-- of such a transaction. I would like a record of the written receipt they sent to me and a full recording of that call. I strongly suspect that neither exists, and that this business is fraudulently signing up any credit card number they can find. As further evidence of the company's absence of records and careless intent to defraud "customers," they spelled my name three different ways in their response to my complaint. My last name is [redacted]. It is seven letters. Any responsible business operating lawfully and keeping proper records would be able to spell my seven letter last name correctly in a reply of this gravity.This is business is a fraud. This transaction is a fraud. They have no record of any transaction in March. They sent me NO record of any transaction in March. Their Yelp page is filled with others who have had the exact same experience I have. These guys are serial offenders. Please take aggressive action against them.
Regards,
[redacted]
Mr. [redacted] signed up for a pre-paid membership (Climber VIP program) ONLINE where he paid up-front for 3 months service to receive a discounted price, on January 22, 2015 @ 8:00 AM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a three...
month commitment to the network. Clients who purchase VIP package also receive an expedited resume analysis, i.e., their resumes are giving a 'priority status' and moved to the front of the resume review queue. WMr. [redacted] purchased his membership @ 8:00 AM PST on Jan 22nd and a review of his resume was completed by a member of our team at 8:17 AM PST. Nov 14, 2014 09:45AM - Resume Received for AnalysisJan 22, 2015 08:17AM - Resume Analysis CompleteJan 22, 2015 08:00AM - CC - Internal Payment ReceiptMr. [redacted] contacted client services via email on January 22, 2015 to request a refund, because he was unhappy with the review of his resume and he did not want to complete his Climber.com job seeker profile. He was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Mr. [redacted] additional one-on-one assistance to ensure his profile was complete and that he was maximizing her membership.Mr. [redacted] stated that he thought the review of his resume was done too quickly for it to have been done by a human being and he had issues with that. Mr. [redacted]'s resume is less than 3 pages long and not overly complex. Mr. [redacted]'s resume was reviewed by one of our team members who has personally reviewed 3,000 resumes and in our experience 17 minutes is more than enough time to conduct a thorough analysis. Our resume analysts are trained to specifically read and critique resumes more quickly than the average person. Climber.com reviews hundreds of resumes daily, in order to be efficient and in the interest of saving time, we have created a template that outlines our recommendations and includes SPECIFIC examples from the client's resume to support our recommendations. In this particular case, we have provided actionable information and specific feedback that if followed will result in a stronger professional resume. If Mr. [redacted] wishes to ignore our advice and leave his resume the same, that is completely his choice. That being said, his assertion that we have not read his resume or given him the promised critique; are completely false. I have attached the resume along with the detailed analysis received. As it stands Mr. [redacted]'s account has been cancelled and is no longer active. Based on our Terms of Service (outlined below), which Mr. [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### FREE or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### FREE or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-#### FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business...
to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted] signed up for Climber Premier on Jul 29, 2014 11:47AM -CC - Internal Payment Receipt and cancelled his account on May 23, 2016.Mr. [redacted] contacted Climber.com’s Client Services Department and asked about a refund on May 26, 2016. A Climber.com Client Services Representative spoke...
with Mr. [redacted] and informed him that he was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund. Client services did however, cancel his account and refund the last and final payment received as a courtesy to our client. May 26, 2016 11:11AM - Refunded by [redacted]Transaction ID: [redacted] Payment Method: XXXX[redacted] Amount: USD (39.99) Customer Name: [redacted] Emailed client.May 23, 2016 11:57AM - Climber - Account Suspended[redacted]In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr. [redacted] would have had to cancel his Climber Premier account on or before August 29, 2014 and request a refund from Climber.com's Client Services Department no later than August 29, 2014. Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-[redacted] or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ([redacted]) [redacted]-[redacted], attn: Client Services or by mail [redacted]. **. STE #[redacted], [redacted], [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted]-[redacted] or email to c[redacted]@[redacted].com. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted]-[redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions. Mr. [redacted] contacted Climber.com’s Client Services Department and made a refund request on May 26, 2016;which exceeded the Climber.com Guarantee Period by 2 years and 9 months. Had Mr. [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before August 29, 2014; we would have gladly refunded his money under our Satisfaction Guarantee.Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.
Mr. [redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to receive a discounted price, on June 28, 2016 @ 9:30 AM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a...
three month commitment to the network.Mr. [redacted] never contacted client services to cancel his account or request a refund. In regards to the refund, Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. As it stands Mr. [redacted] account has not been cancelled and is still active. He will need to log in to his account to discontinue any future charges. Based on our Terms of Service (outlined below), which Mr. [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to [redacted], attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Per this user's request his information has been removed from our database. Please see attached screenshot for confirmation .
Climber.com has returned my money and closed my account as requested.while they were quick to respond I believe that their BB rating should still be lowered since this seems to be a continuous issue with them misrepresenting their company and their billing practices.Best Regards[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Ms.. [redacted] first spoke with a climber.com representative on February 27th, 2014 @ 3:53 pm pst. At that time, she was educated about our membership based service, but did not choose to purchase at that time. March 3, 2014 11:58 am Ms. [redacted] called in to speak with the same representative and...
purchased the VIP 3 month pre paid/non refundable program. Clients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the network.As welll as an expedited service on receiving a free resume analysis. Feb 27, 2014 03:53PM - Note by [redacted] -pitchedMar 03, 2014 11:58AM - Note by [redacted] skyped [redacted] to cbMar 03, 2014 12:55PM - Note by [redacted] Sold VIP March 10, 2014 @ 4:35am she uploaded her resume on online for a resume critique. Since she was a vip customer, resume critique was expedited and subsequently completed March 10, 2014 at 9:37am pst. Customer logged in to see results on March 10, 2014 @ 10:52am Mar 10, 2014 04:35AM - Resume Received for AnalysisMar 10, 2014 09:37AM - Resume Analysis CompleteMar 10, 2014 10:52AM - Resume Login to View Results After reading the resume critique, Ms. [redacted] called in and spoke with a representative and agreed to purchase a professional resume and cover letter package on March 18, 2014 with a split payment option (2 equal payments of $350). A Project Manager was assigned and an appointment was made to discuss the resume questionnaire on March 20, 2014, at which time Ms. [redacted] was informed of our proprietary four-step resume writing process. Ms. [redacted] completed the resume questionnaire on March 25, 2014 at which time she made the second payment due using a different credit card and the documents were submitted to a certified professional resume writer with over 10 years resume writing experience. On April 9, 2014 @ 2:15pm pst, client received his final documents, which the client accepted with no edit requests. On April 11, 2014 Ms. [redacted] received a one-on-one walk through from a Client Services representative, on how to use the site and all of the resources available to her.. Climber.com offers a very customized approach to the resume writing service and we stand by our product. However, it is not possible for us to guarantee that a company will hire anyone. The service Mr. [redacted] paid for has been rendered and no refund will be issued. Climber.com Terms of UseCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### FREE or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### FREE or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-#### FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”). By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of Use. You acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.com. Following your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume Services. You hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchase. You acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services"). By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of Use. Following your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchase. You acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites.
Ms [redacted] signed up online for Climber executive program and agreed to purchase a pre-paid membership, where she paid up-front for 12 months service to receive a discounted price, on August 5, 2015 @ 7:53 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for...
making a three month commitment to the network.Ms. [redacted] contacted client services via email on September 28, 2015 to request a refund. She was informed by our Client Services Representative that Climber.comdoes not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Ms. [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership.Ms. [redacted] emailed client services again on October 9, 2015, on November 3, 2015, and again on December 3, 2015 requesting a refund, at which time our Client Services Representative reiterated the terms of service and the refund policy as it pertains to pre-paid membership.As it stands Ms [redacted]'s account has not been cancelled and is still active. She will need to log in to her account to discontinue any future charges.Based on our Terms of Service (outlined below), which Ms. [redacted] expressly agreed to when she created her Climber.com account, we will not be issuing her a refund Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Client has been refunded for both payments and the account has been cancelled.Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (128.97) Customer Name: [redacted]Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (39.99) Customer Name: [redacted]Canceled on Aug 05, 2016 07:12AM, Cancel Confirmation #: [redacted]
[redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to receive a discounted price, on October 9, 2014 @ 1:04 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a...
three month commitment to the network.[redacted] contacted client services via email November 3, 2014 to request a refund. He was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Ms. [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership.Based on our Terms of Service (outlined below), which Mr [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refundCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.