While we regret misspelling Mr. [redacted]'s last name in our initial response, that slight oversight on our part, does not change the facts as previously outlined in our response. We do not currently have the capability to digitally export files containing our recorded calls, so we are unable to meet his request for a "full recording of that call." However, enclosed as an attachment is a copy of the receipt that was emailed to Mr. [redacted]'s gmail.com email account (with the credit card number hashed out & the security code removed) when his account was created on March 1, 2017. We consider his clam that Climber.com is "business is fraudulently signing up any credit card number they can find" to be patently false and just one more attempt on his part to bully our company in to giving him a refund that he does not deserve. In fact, Mr. [redacted]'s actions, combined with his use of threatening, inflammatory, language leads us to believe this is more than likely a pattern of behavior on his part; he intentionally signs-up for paid online services, with the intent to defraud companies and get their services for free. Our position remains unchanged and no refund shall be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject their response. Their website does not work to locate jobs in my area. You put in my zip code and instead of getting jobs in my area (Central Tx) it only gives me out of state jobs. I'm sorry, I didn't understand that I needed to disagree, I thought you would see that they sold me a 1 year membership and I have complained from day one and they have offered no assistance or a fix and therefore I requested a full refund. After that point they refused to answer calls from me or return my calls. I only get a message that I can delete my account. Actually they must have a lot of problems with many who subscribe to their site because their machine message ends with "if you want to delete your account here's how you do it instructions!" Thank you for your help. I really think these folks are a rip off because I am on another site that is awesome and able to search jobs effectively. It is apparent that these folks don't care about their reputation, only about getting your money because they continue to solicit me to pay them more money to revise my resume. According to head hunters that have contacted me, my resume is impressive. [redacted]
Ms. [redacted] received the first draft of her resume and cover letter on March 28, the client's edit requests were submitted to the writer on April 2nd, the writer returned the 2nd draft w/the requested edits on April 3rd and Ms. [redacted] accepted her resume and all edits as of April 9, 2014 (approximately 8 months ago).Account Taggings:Apr 09, 2014 02:16PM - Customer Accepts ResumeApr 03, 2014 03:23PM - Awaiting PM to approve Professional ResumeApr 02, 2014 11:02AM - PM Requests Professional Resume RewriteMar 27, 2014 03:21PM - Awaiting PM to approve Professional ResumeMar 25, 2014 05:42PM - Resume is Being WrittenThe client has gone back and forth with indecision and buyers remorse through the entire process. Unfortunately, in this competitive job market, we simply cannot control recruiters nor can we control any hiring processes. We can absolutely offer more assistance in terms of our website and resources available. We can also offer the client another round of edits on the resume if she wishes. Please see notes below for additional correspondence between customer and our client services team.However, the service purchased has been rendered and there will be no refund issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted Climbers, via an Email, and asked to cancel the service, which I never used nor even logged into and create a userid account, on their site.No Where in their email communications does it say no refunds will be processed. I can send that email to you if you like.Here is the email exchange and response from the climbers personnel after I asked to cancel this service within 30 minutes of the original sign up. This gentlemen said he would process and cancel my registration.My request: Hi [redacted],I would like to cancel this service.I received a call from a recruiter after talking with you and the company wants to bring me on as an employee.I do not need this service now so please cancel it.Apologies for any inconvenience this may cause but your service is not needed.Thanks,[redacted] Response from Climbers Rep [redacted] To [redacted]Ok I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Career Counselor
([redacted])
[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]
While we regret misspelling Mr. [redacted]'s last name in our initial response, that slight oversight on our part, does not change the facts as previously outlined in our response. We do not currently have the capability to digitally export files containing our recorded calls, so we are unable to meet his request for a "full recording of that call." However, enclosed as an attachment is a copy of the receipt that was emailed to Mr. [redacted]'s gmail.com email account (with the credit card number hashed out & the security code removed) when his account was created on March 1, 2017. We consider his clam that Climber.com is "business is fraudulently signing up any credit card number they can find" to be patently false and just one more attempt on his part to bully our company in to giving him a refund that he does not deserve. In fact, Mr. [redacted]'s actions, combined with his use of threatening, inflammatory, language leads us to believe this is more than likely a pattern of behavior on his part; he intentionally signs-up for paid online services, with the intent to defraud companies and get their services for free. Our position remains unchanged and no refund shall be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject their response. Their website does not work to locate jobs in my area. You put in my zip code and instead of getting jobs in my area (Central Tx) it only gives me out of state jobs. I'm sorry, I didn't understand that I needed to disagree, I thought you would see that they sold me a 1 year membership and I have complained from day one and they have offered no assistance or a fix and therefore I requested a full refund. After that point they refused to answer calls from me or return my calls. I only get a message that I can delete my account. Actually they must have a lot of problems with many who subscribe to their site because their machine message ends with "if you want to delete your account here's how you do it instructions!" Thank you for your help. I really think these folks are a rip off because I am on another site that is awesome and able to search jobs effectively. It is apparent that these folks don't care about their reputation, only about getting your money because they continue to solicit me to pay them more money to revise my resume. According to head hunters that have contacted me, my resume is impressive. [redacted]
Ms. [redacted] received the first draft of her resume and cover letter on March 28, the client's edit requests were submitted to the writer on April 2nd, the writer returned the 2nd draft w/the requested edits on April 3rd and Ms. [redacted] accepted her resume and all edits as of April 9, 2014 (approximately 8 months ago).Account Taggings:Apr 09, 2014 02:16PM - Customer Accepts ResumeApr 03, 2014 03:23PM - Awaiting PM to approve Professional ResumeApr 02, 2014 11:02AM - PM Requests Professional Resume RewriteMar 27, 2014 03:21PM - Awaiting PM to approve Professional ResumeMar 25, 2014 05:42PM - Resume is Being WrittenThe client has gone back and forth with indecision and buyers remorse through the entire process. Unfortunately, in this competitive job market, we simply cannot control recruiters nor can we control any hiring processes. We can absolutely offer more assistance in terms of our website and resources available. We can also offer the client another round of edits on the resume if she wishes. Please see notes below for additional correspondence between customer and our client services team.However, the service purchased has been rendered and there will be no refund issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted Climbers, via an Email, and asked to cancel the service, which I never used nor even logged into and create a userid account, on their site.No Where in their email communications does it say no refunds will be processed. I can send that email to you if you like.Here is the email exchange and response from the climbers personnel after I asked to cancel this service within 30 minutes of the original sign up. This gentlemen said he would process and cancel my registration.My request: Hi [redacted],I would like to cancel this service.I received a call from a recruiter after talking with you and the company wants to bring me on as an employee.I do not need this service now so please cancel it.Apologies for any inconvenience this may cause but your service is not needed.Thanks,[redacted] Response from Climbers Rep [redacted] To [redacted]Ok I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Career Counselor
([redacted])
[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]