DGL Group

Been receiving email support from this company since august 12 2019 for a hover board titan 1 that would not connect to their app. I was finally sent 2 new motherboards in December after being told they thought the Bluetooth motherboard was bad. the hoverboards were the wrong ones. I have sent numerous emails in January to the same support email and now no one is responding. Tried calling company and no one picks up including the operator.

It’s a shame that I spent money on a $400 hoverboard that has not functioned correctly since day one and after months of support your company drops the ball and stops communicating. Now the hoverboard is completely broken after following your videos for replacing the motherboards.

I've send an email to the customer from my email address [redacted] waiting on response

Please see original email and followup to customer complaint Not sure what else we can do here The customer has been contacted twice We are happy to help the customer but we need his response and information about his issue

We will be issuing a refund check for the purchase price of $which will be mailed to the customer in the next business days via mail

A refund is issued, Sorry for the inconvenience

I am rejecting this response because: I specifically asked for reimbursement for having to send the defective item back at my expense. The UPS charge I paid was $11.71.

shipped replacementUPS tracking [redacted]

[redacted] , we will extend tbe warranty for days from the time you receive your second drone, so you have a full warranty on itWe will most likely send a brand new oneDoes that help?

We have contacted the store the items were purchased at(miles away).they will not accept returns, if items were openedWe just want a refund for both drones.can provide receipts upon request. opened
Complaint: ***
I am rejecting this response
because:
Regards,
*** ***

We emailed the customer back to gather more information within hours of receiving his ticketAs per attached image, we never received a response from the customerWe need the customer to email back with the requested information to go through the warranty process

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me PROVIDING THEY ACTUALLY REACH OUT TO ME which I am not convinced they will do. I ALSO WANT A WORKING HOVERBOARD SHIPPED OR A FULL REFUND. If this does not happen I will be contacting the Revdex.com again. Thank you
Regards,
*** ***

This has been solvedreplacement tracking number is ** *** thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received a new replacement drone from the DGL group 4/30/

I have sent customer information regarding the defective product

I have sent an email to the customer with proper steps regarding our warranty and paperwork that needs to me filled out and included in the package when returning the product

Since product was purchase in store, a refund must be issued from storeWe Can help you with warranty claims and repairsIf product was purchase from our website we would accept returnsThank you

shipped brand new hoverboard UPS tracking ***

Hi ***Unfortunately we can not give you a refundif you would like we can send you replacements under the warranty we provide for our Drones

I'm truly sorry for the inconvenience this may have caused youSomeone will be reaching out to you by the end of the day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***