DGL Group

Just to add, that last person I was dealing with, was very professional, and addressed my concern immediatelyI was not given the run around like I have been for the past monthsThis response satisfies my claimIf more
employees acted like this one, there would probably be a lot less complaints

We have sent the customer a prepaid return label and return authorization form so they may send the board to our facility for our technician to diagnoseWe will send repaired board or a replacement within to business days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

a replacement was sent but it is still in transit tracking number ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is conditionally satisfactory to me: conditional upon receipt of a new drone as they offered.That is, last I'd heard from them they had simply said there was a day warranty on my original purchase. But this Customer Service experience had all but eaten up that day warranty. So I had asked if that original warranty on the original drone would be extended by a few weeks to give me time to return the broken drone to them still under warranty. (As I stated before, I could imagine sending the original drone back to them, and then them declaring that the warranty period had expired, and then I would be stuck holding nothing.) Their very recent response (below) didn't exactly address my question, but it seems clear enough that the original warranty will be honored (now well past days) sufficient to send a replacement drone. And this is an acceptable outcome as long as it is followed through upon. I will work with them in the details to get my drone returned and a new one sent to me.""***, we will extend tbe warranty for days from the time you receive your second drone, so you have a full warranty on itWe will most likely send a brand new oneDoes that help?""
Regards,
*** ***

We have reached out to customer via email regarding the necessary steps that need to be taken

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Replacement item was sent at business's expense on 1-13-2015. Item had been out of stock.Tracking number for replacement is UPS

I have reached out to customer explaining that we do not give refundshe can send the product in under the warranty

I have reached out to customer via email and I'm waiting on a response to send her a replacement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Being it seems to be a loss cause
Regards,
*** ***

We will be issuing a refund check for the purchase price of $14.99 which will  be mailed to the customer in the next 14 business days via mail.

I've send an email to the customer  from my email address [redacted] waiting on response

Please see original email and followup to customer complaint.  Not sure what else we can do here.  The customer has been contacted twice.  We are happy to help the customer but we need his response and information about his issue.

email was sent to customer

hi I would like to inform you that we have mailed out a personal check to the customer for the refund she requested. Check#[redacted] for the amount of $329.00

[redacted], we will extend tbe warranty for 90 days from the time you receive your second drone, so you have a full warranty on it. We will most likely send a brand new one. Does that help?

shipped replacement. UPS tracking [redacted]

Email was sent to customer to figure out original place of purchase.