DHL Express

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At this time they have not provided me with any proposed action, I was told that they would need too look internally to review my case and see if the charges could be waived. I am still waiting to hear back.

Regards,

January 18, 2016

 

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Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Case # [redacted] - [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently incurred with DHL.

 

Unfortunately we do not have enough information to proceed with researching the case. Please advise our customer that further details are needed in order to provide resolution.

The details needed may include but are not limited to:

 
DHL Shipment waybill number(s)

Shipper/Recipient information.
 

Upon receipt of more information, DHL can proceed accordingly with this complaint.

 

Once again please accept our apologies for the issues involved.

Sincerely,

 

 

Tara G[redacted]

DHL Office of the President

June 6, 2016    

font-family: Arial, sans-serif;">Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: [redacted]- Case # [redacted]  DHL appreciates being given the opportunity to research and address our customer’s concerns.   We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted].   Local DHL Management was provided all the details regarding the delivery issue and subsequent interaction with station personnel.  Additionally, the Customer Service management team has been engaged to review this as well and I can assure you that appropriate action will be taken to prevent these issues in the future.   Under the DHL Terms and Conditions of Carriage, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder.  The shipping costs for this package were paid for by the shipper, and billed to the shipper’s account in the United Kingdom.  Our customer would need to contact their shipper and request a refund of the shipping costs as they hold the rights to the shipment.    Once again DHL would like to apologize for the service issues involved.    Sincerely,
John G[redacted] DHL Office of the President

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns.

 

DHL has reviewed this case and is willing to offer a onetime goodwill refund.  Please provide a copy of the receipt and confirm the full postal mailing address.  Please allow 7-10 days for the check to arrive in the mail.

 

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

 

Sincerely,

 

DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Although it was tendered and paid at the [redacted] store, the DHL was the main provider of delivery services. The shipment  waybill, provided as a supporting document along with the official complaint, contains DHL requesits and tracking number, assigned by DHL. Therefore, DHL must take full responsibility on issuing a refund, and stop looking for a "middle" man to avoid dealing with this issue.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and as requested by DHL am providing tracking and invoice #'s. Invoice # [redacted]Tracking  #[redacted]I await for your response.

Regards,

March 28, 2014 Revdex.com [redacted]

[redacted]RE: Complaint ID [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  DHL has researched this matter....

 We appreciate your feedback and have brought this to the attention of our Billing Management Team for review.  We will certainly use this information to improve our customer experience and have already taken steps to enhance our process based off of your points below. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.  Sincerely,  [redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. It is unfortunate that our customer was not provided details regarding Customs fee’s.  The extra charges that were assessed on the shipment were from Government officials and...

not DHL.  Duties and taxes can be assessed when importing any material of value to another country. This is to regulate all types of the material into the country.  At this time, DHL cannot refund duties and taxes as those were not assessed by DHL but the government.   Sincerely,[redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] Watson, your DHL Customer Service Rep, lacked the ability to sufficiently do the job in which she was hired.  Due to such incompetence, our products DID NOT arrive at the tradeshow in time.  Therefore, [redacted] was unable to present our products to our clients and potential clients at our most important show of the year.  If this is sufficient cause to warrant a refund on shipping costs, I don't know what is.Going forward, DHL will no longer be our carrier of choice for our Corporate Headquarters in [redacted].  And I, as the primary shipper for our US locations, will NEVER use DHL again.Take a look at all the negative feedback and complaints on the Revdex.com.  I am not the first nor will I be the last to log a complaint against them.DHL....you should be ashamed!

Regards,

I am not contacting the shipping company. Your company has already cost me enough wasted time and energy.  Why was the package lost for more than a week? Why do I have to make multiple phone calls to get the issue resolved?

The apology has fixed nothing.  Now what?  Too many business apologize and fix nothing just to close the case.  It is not happening here.

If DHL is the professional organization they claim to be, I would appreciate them taking care of this annex.

The Fraud Affidavit was filled out.  The response that we were given was that it was denied because of previous relationship.  I did NOT have a relationship with the the people who used my account and had packages picked up in other states.  In the years I have done business with DHL the only packages that have been sent by me were picked up at my address in Carrollton Georgia.  As in my letter to Revdex.com, I did pay two invoices that I should not have paid(oversight on my part due to very busy season) and am asking for the refund for those two invoices. [redacted] and [redacted].  I am also asking that the invoice [redacted] that they are trying to collect be credited to my account.  DHL has not tried to resolve the situation due to the fact that my account number was used without my authorization and they pickup up in other states without my permission.  
It is unreasonable for them to say: " Any person who has knowledge of and makes use of your account number is deemed to enter a contract with DHL on your behalf as an agent.  DHL contacted my first that their may be a fraud problem with my account.  They also closed my account due to fraud without my knowledge.

DHL appreciates being given the opportunity to research and address our customer's concerns.  We sincerely apologize for any inconveniences caused to our customer. After researching Waybill [redacted] that was sent on August 4, 2014 it was determined from our records the...

shipment did deliver to our customers neighboron August 5, 2014, sighed for by *. [redacted].  According to the trace file that was completed our customer confirmed receiving the shipment from the neighbor on August 7.   Once again DHL would like to apologize for any inconvenience. Sincerely,[redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:·  DHL tracking...

number ·  DHL invoice numberUpon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

April 14, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns regarding shipment number...

[redacted]. Our customer can contact our billing office at [redacted] to discuss payment option with reference to shipment number [redacted] or invoice number [redacted].  I have attached both documents if needed for reference. Once again DHL appreciates the opportunity to research and address our customer’s concerns. Sincerely,Michelle TicknorDHL Office of the President

January 18, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted]...

[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has fully researched this matter.  We appreciate the feedback and have brought this to the attention of our Local Management Team to review in order to prevent similar situations in the future.  Our records indicate the shipment was recovered from the wrong delivery location and delivered directly to our customer on January 15 at 2:54pm. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and providing waybill information per Business request. I would claim for compensation also for the reputation that was damaged and effort that I spent on following up the issue.

Regards,

August 3, 2014 Revdex.com [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  Please adviseour customer that further details are needed in order to provide...

resolution. The details needed may include but are not limited to: ·        DHL tracking number  Upon receipt of more information, DHL can proceed accordingly with this complaint.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contactme.  Sincerely, [redacted]DHL Office ofthe President

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. Our records indicate that the claim for shipment number [redacted] &[redacted] was completed and a settlement was paid in compliance with our terms and conditions.  Our management team has carefully reviewed this request and the final decision remains as the original outcome.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident.