DHL Express

August 3, 2014 Revdex.com [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  Please adviseour customer that further details are needed in order to provide...

resolution. The details needed may include but are not limited to: ·        DHL tracking number  Upon receipt of more information, DHL can proceed accordingly with this complaint.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contactme.  Sincerely, [redacted]DHL Office ofthe President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and providing waybill information per Business request. I would claim for compensation also for the reputation that was damaged and effort that I spent on following up the issue.

Regards,

RE: [redacted] – Case [redacted]DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the delivery of DHL Waybill...

[redacted].Our records indicate that the shipment did arrive late into the DHL [redacted] station due to weather delays at the DHL Main Hub in [redacted] on Wednesday February 18th.   Unfortunately did not make it out for delivery.    The shipment did go out for delivery the next business day, Thursday February 19th.  We will address with the Customer Service management the inaccurate and different information that was provided during the phone call made to DHL by our customer.  Sincerely,[redacted]DHL Office of the President

December 14, 2013

 

 

Revdex.com

RE: [redacted] - ID#: [redacted]

DHL appreciates being given the opportunity to research and address our customer’s concerns....

 

We sincerely apologize for the frustrations our customer encountered regarding their shipping experience with DHL (DHL Waybill [redacted]).

 

Our records indicate that the shipment #[redacted] was collected from the service center on December 11, 2013 at 4:21pm, signed for by [redacted].  The cause for delay was an incorrect address listed on the waybill.  The address listed was [redacted].  However the correct address was [redacted].  After reviewing all the details, it has been determined that Ms. [redacted] would not be eligible refund due to the address error.

 

Regretfully at this time DHL has determined to not be responsible for the issues that contributed to the delay and as such we are unable to reimburse our customer for any charges incurred with the delivery or transportation of this shipment.

 

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

 

Sincerely,

 

 

DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking...

Number · DHL Invoice NumberUpon receipt of more information, DHL can proceed accordingly with this complaint. Sincerely,[redacted]DHL Office of the President

RE: Complaint ID [redacted]– [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not...

limited to:· DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. Please note that DHL provides rate quotes based on the information that is provided to the customer service representative or entered on our website.  There may be additional...

charges based on the dimensions of the box, not on actual weight, because the amount of space the container occupies on the plane could be filled with heavier shipments.  The shipment is invoiced at whichever weight is the greatest.Our records show that the actual weight was 25lbs which would have been billed at around $205.00.  However the dimensional weight was greater than the actual weight and therefore the rate that was charged is for 105lbs at around $400.  I apologize for any difficulties which our customer may have experienced.  Once again please extend our sincere apologies to our customer for any inconvenience. Sincerely,[redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

June 20, 2016     Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Case #...

[redacted]   DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the miscommunication regarding a rate quote our customer recently received from the DHL Sales Team.   Rate quotes are estimates only and are based on the information given at the time of the quote and, in this case, the current Letter of Agreement (LOA) on file.  Any change to the rate structure requires a new LOA and then may take 24-48 hours to register in the system.   The DHL sales representative is currently working directly with the customer to resolve this.   Once again please accept our apologies for the issues involved.   Sincerely,     John G[redacted] DHL Office of the President

unfortunately, my claim sounds in tort, not contract.  Therefore, I am not bound by your terms of service.  If you fail to take reasonable steps to resolve the matter, all available remedies at law and in equity will be considered.

February 23, 2016

Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns.

I have reached out directly to Mr. [redacted] in an attempt to further assist him regarding a final settlement from DHL.

At this time I do not have resolution as I am waiting on a reply from Mr. [redacted]. Once I have received a reply, we will attempt to resolve this matter.

Sincerely,

Tara G[redacted]

DHL Office of the President

January 28, 2016

Arial, sans-serif;">Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Local DHL Management has confirmed that the shipment is on hold after being refused and the shipper has been contacted for instructions.  They have reviewed all the details regarding the incorrect delivery on the part of the courier and appropriate action has been taken.  The DHL website also reflects the hold status on the shipment and has been updated daily. Once again DHL would like to apologize for the service issues involved.  All necessary actions will be taken to ensure that these types of service issues do not happen. Sincerely, John G[redacted] DHL Office of the President

May 13, 2015 Revdex.com 4428 North 12th Street Phoenix, AZ 85014  RE: Case Number - [redacted]DHL appreciates being given the opportunity to research and address our customer'sconcerns. We sincerely apologize for the delivery service issues...

our customer recently incurred with DHL.  Under DHL's claim policy, the rights and responsibility for cargo claims belong to one oftwo parties: the shipper, or, in certain cases, the bill-to party or DHL account holder. Normally it is up to this partyto file any claim with their local DHL office. With this in mind, we must respectfully direct our customer to either the shipper or theparty from whom you made shipping arrangements for any compensation you may bedue.  If, after you contact them, theparty who owns the claim rights wishes to transfer the claim to our customer,please have that party sign a document on letterhead or provide otherdocumentation of their request and forward it to our claims department. Pleaseensure it includes their contact information. If the release is received we will then reopen the claim for further evaluation,subject always to the Terms and Conditions of Carriage as noted on the back ofour air waybill.  Without this release from the owner of the claim rights, we do have to deny the claim at this time.Once again please extend our sincere apologies to our customer regarding this unfortunate incident.  Sincerely, Mark L[redacted]DHL Office ofthe President

December 11, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research...

and address our customer's concerns. Please extend our sincere apologies to our customer regarding this unfortunate incident. DHL has researched this matter; the shipment did encounter a one day delay due to a technical issue. DHL does not offer proactive tracking at this time. Please be advised for future shipment our customer does have the option to sign up for shipment notification on our dhl-usa website. Again, on behalf of DHL Express we do apologize for any inconvenience this may have caused. Sincerely,[redacted]DHL Office of the President

Invoice is attached to assist in determining the deficiency.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Still no resolution, they've requested a copy of the check. Which I'll have to verify with my bank. Due to my business traveling I won't be in the office until the end of the week. I've never encountered this problem with the other carriers.Regards,[redacted]

RE: Complaint ID [redacted]– [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. After further research,...

the DHL Waybill number [redacted] (invoice #[redacted]), a dispute was submitted to US Customs to revise the HTS code used to clear the shipment. The revision resulted in a reduction of duty charges. Invoice [redacted] has been cleared with an internal DHL credit. The revised charges have been billed on invoice [redacted] with a revised duty charge of $167.76.The correction was completed free of charge without the processing fee of $75.00. Once again DHL would like to apologize for the service issues involved.  Sincerely,[redacted]

[redacted]DHL Office ofthe President

DHL appreciates being given the opportunity to research and address our customer's concerns. 

On behalf of DHL Express, please extend our sincere apologies for any inconvenience. This experience was certainly not indicative of the high service standards our customers deserve and expect.  

I can assure you that we will review this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.

Once again DHL would like to apologize for the service issues involved. 

Sincerely,

DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

DHL appreciates being given the opportunity to research and address our customer’s concerns.

We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted].

I can assure you that we will...

review this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.

The shipment was billed to the shipper; we would suggest our customer contact the shipper to file a claim on the shipment.

Once again DHL would like to apologize for the service issues involved.

Sincerely,[redacted]

DHL Office of the President