DHL Express

DHL has completed a follow up investigation and have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customers experience.Our contractual obligation is with the bill to party, in this case [redacted]. Since the shipment was tendered and paid for at this location, any request for a  refund would need to be filed with them directly.            Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11021575, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My tracking number is [redacted], which has been delivered yesterday! I file this complaint just wanna make sure I won't meet this kind of situation again...Even though I know DHL must have many packages to deal with everyday. However, I don't think they put enough effort to make sure everybody get their stuff on time.

October 29th, 2016   Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014   Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.   Please advise our customer that further details are needed in...

order to provide resolution. The details needed may include but are not limited to:   ·       DHL Express tracking number   Upon receipt of more information, DHL can proceed accordingly with this complaint.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.     Sincerely,   Mark L[redacted] DHL Office of the President

November 23,
2015RevDex.com 4428 North 12th Street Phoenix, AZ 85014Complaint ID 1[redacted]DHL
appreciates being given the opportunity to research and address our customer's
concerns. Please advise
our customer that further details are needed in order to...

provide resolution. The
details needed may include but are not limited to:DHL tracking number Upon receipt
of more information, DHL can proceed accordingly with this complaint. Once again
please extend our sincere apologies to our customer regarding this unfortunate
incident. Sincerely,
[redacted]DHL Office of
the President

RE: Case # 10717509 – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently incurred with DHL.  Unfortunately we do not have enough information to proceed with...

researching the case. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: DHL Shipment waybill number(s) Upon receipt of more information, DHL can proceed accordingly with this complaint.  Once again please accept our apologies for the issues involved. Sincerely,  [redacted]DHL Office of the President

Good Morning , This does not directly involve the US and our colleagues in India have been made aware of the situation. They attempted to make contact with the receiver multiple times to provide the necessary documentation to clear the shipment and did not receive a response. Please let me know if you have any questions. Kind Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Here are the following tracking number regarding this complaint:  [redacted]
Regards,
Anna O

June 14, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns.  We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Our records indicate that this shipment was recovered and delivered to the local 7-Eleven convenient store at [redacted]. The store manager has confirmed that this shipment was picked up by the customer on June 9, 2016. I can assure you that we will review this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. The shipment was billed to the shipper; we would suggest our customer contact the shipper to file a claim on the shipment or request a replacement.  Once again DHL would like to apologize for the service issues involved. Sincerely, Jennifer B[redacted] DHL Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Good day,  it seems like you should be talking to your own people about how to charge rates, why would anyone not on drugs pay 605.00 to ship a 495.00 item, if your people have a clue how to charge people, I would have NOT USED YOUR SERVICE, I was told by your people 3 times 205.00 to ship, you don't get it,  your people QUOTED this price, not me, your people the people that you pay, you do not want to except the fact that your people screwed up on price, lets face it DHL does not know how to use it's own systems, I already knew I didn't, your passing the buck, you failed at doing your job, am sure the from letter you sent me, has gone out to many people,  also if my credit turns out to be a issue here, ill pay bill, and will go to small claims court, then you can send your suits over to Michigan for a few days, lets face it, your not very good at what you do, it's time to do the right thing,  pass the buck to the little guy, and move on,
Regards,[redacted]

June 8, 2017   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID # [redacted]    DHL appreciates being given the opportunity to research and address our customer's concerns.   DHL tracking number: [redacted]   Per my review the expected date of delivery was listed for December 22, 2016. Our customer’s shipment was delayed due to security and customs inspections in China and the US. On December 21, 2016 the delivery date was changed to December 27th by the recipient. Per section J.6 of our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,   Mark Loomis DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

What Mr G[redacted] attempts to describe about DHL's tracking website is simply not true. As evidenced by the tracking log and locations, a "container" was not scanned at the multiple locations between Solfia Bulgaria and Reno NV, USA. Additionally, while trying to locate my item four DHL employees confirmed the individual package did in fact arrive and was scanned in Reno.I will continue my complaint and investigation. I respectfully request Mr G[redacted] actual contact information as "office of the president" is as vague as the excuse he gave for their loss of my item.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Watson, your DHL Customer Service Rep, lacked the ability to sufficiently do the job in which she was hired.  Due to such incompetence, our products DID NOT arrive at the tradeshow in time.  Therefore, [redacted] was unable to present our products to our clients and potential clients at our most important show of the year.  If this is sufficient cause to warrant a refund on shipping costs, I don't know what is.Going forward, DHL will no longer be our carrier of choice for our Corporate Headquarters in [redacted].  And I, as the primary shipper for our US locations, will NEVER use DHL again.Take a look at all the negative feedback and complaints on the Revdex.com.  I am not the first nor will I be the last to log a complaint against them.DHL....you should be ashamed!
Regards,
[redacted]

June 5, 2017   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID # [redacted]   DHL appreciates being given the opportunity to research and address our customer's concerns.   Per my review the expected date of delivery was listed for December 29, 2016. Our customer’s shipment was delayed due to security and customs inspections in China and the US. Your claim file was carefully reviewed by the DHL claims department supervisor, Robert Nielsen and per section J.6 of our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays was denied.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely,   Mark L[redacted] DHL Office of the President

RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited...

to:· DHL tracking Number Upon receipt of more information, DHL can proceed accordingly with this complaint. Sincerely,[redacted]DHL Office of the President

January 18, 2017     Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: Ethel Poulos - Case # [redacted] DHL appreciates being given the opportunity to again address our customer’s concerns.   We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted].   Our records indicate that the Claims department has completed its review for our customer.  The claim has been resolved as of January 11, 2017 and the customer has already been notified of the outcome.   Once again DHL would like to apologize for the service issues involved.        Sincerely,     John G[redacted] DHL Office of the President

February 1, 2017   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID #[redacted] - [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.   Ms. P[redacted], from our billing team, has contacted Ms. [redacted] for resolution. Ms. [redacted] advised DHL that her boss said that everything was ok. Ms. P[redacted] advised Ms. [redacted] to contact her if there are any further issues.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely,   Tara G[redacted] DHL Office of the President

they are [redacted], and as I said I have home cameras and no pachage was dropped off

May 11, 2017, 2017   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.   Please advise our customer that further details are needed...

in order to provide resolution. The details needed may include but are not limited to:   ·         10-digit DHL Express tracking numbers for the shipments that were split.   Upon receipt of more information, DHL can proceed accordingly with this complaint.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.       Sincerely,   Shelby R[redacted] DHL Office of the President