DHL Express

June 8, 2017   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID # [redacted]    DHL appreciates being given the opportunity to research and address our customer's concerns.   DHL tracking number: [redacted]   Per my review the expected date of delivery was listed for December 22, 2016. Our customer’s shipment was delayed due to security and customs inspections in China and the US. On December 21, 2016 the delivery date was changed to December 27th by the recipient. Per section J.6 of our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,   Mark L[redacted] DHL Office of the President

February 3 2016   Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Complaint ID #[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide...

resolution. The details needed may include but are not limited to: ·         DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, Mark L[redacted] DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns regarding shipment number [redacted].[redacted] and the [redacted] requested specific information in order to proceed with the customs formal entry.  Unfortunately all of the requested information was not provided within the deadline that is set by Customs Officials, and the shipment was ordered to return to the origin.The information that was requested is within the normal customs procedures and DHL is unable to interject or intercede with any customs regulatory processes and clearance time frames.Once again DHL appreciates the opportunity to research and address our customer’s concerns. Sincerely,[redacted]DHL Office of the President

Yes, someone from DHL has "reached out" to me by leaving me a voicemail. And, I have called and left messages twice, with NO response back.

December 11, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please extend our sincere apologies to our customer regarding this unfortunate...

incident. DHL has researched this matter; the shipment did encounter a one day delay due to a technical issue. DHL does not offer proactive tracking at this time. Please be advised for future shipment our customer does have the option to sign up for shipment notification on our dhl-usa website. Again, on behalf of DHL Express we do apologize for any inconvenience this may have caused. Sincerely,[redacted]DHL Office of the President

August 03, 2015Revdex.com [redacted] 
[redacted]RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  We sincerely apologize for the service...

issues involved with this shipment #[redacted].  The damage claim on this shipment was completed by the shipper in China, and a resolution for the claim was provided to the shipper.  Please have our customer contact their shipper to request a refund or replacement shipment as DHL has already completed a claim regarding this shipment.I can assure you that we have reviewed this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and appreciate this being brought to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

The response from the business DHL express is false I was never was contacted or spoken to by the company with any sort of resolution regarding my package.

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. Under DHL policy the rights and responsibility for cargo claims belong to one of...

two parties: the shipper, or - if the shipment is billed to an Import Express account - the account holder.  Our records indicate that the damage claim for shipment number [redacted] was completed and a settlement was paid to the shipper in compliance with our terms and conditions.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

July 1, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.  On behalf of DHL Express, please accept my sincere apologies and...

I appreciate the opportunity to get involved in helping to resolve this matter. As the shipment was sent through DHL Express to the customer located in Canada, I have contacted Management within DHL Canada and will ensure that someone follows up with the customer locally.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely, Michelle T[redacted]DHL Office of the President Tell us why here...

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number Upon...

receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

My tracking number was [redacted].
[redacted]

December 1, 2016   Revdex.com [redacted]
[redacted] RE: Complaint ID [redacted] – [redacted]   DHL appreciates being given the opportunity to research and address our customer's concerns.   According to the information provided the courier received a signature release and instructions on where to leave our customer’s package. The courier advised the package was left in front of a second set of doors at the delivery address so that it would not be exposed to the public. I am sorry that the package was not located causing an inconvenience to our customer. A lost claim will need to be initiated by the shipper / bill to party as they own the claim rights for this shipment.    Once again please accept our apologies for the issues involved.     Sincerely,   Mark L[redacted] DHL Office of the President

Initial Business Response /* (1000, 10, 2016/09/30) */
From: Colt B[redacted] (DHL US) (mailto:[redacted]@dhl.com)
Sent: Friday, September 30, 2016 5:06 PM
To: [redacted]; gso.administrative
Subject: RE: Case # [redacted]: Miss. [redacted]

[redacted],

I've spoke with Miss [redacted] and...

we've resolved this issue regarding her shipment. She did receive her package and thanked us for checking up with her. If there is any additional information that you need to resolve this case, please let us know.

Have a blessed day!

Thanks,

Colt B[redacted]
Field Service Agent - GSO
DHL Express
[redacted]
Greensboro, NC 27409
USA
Main +1 [redacted]
Fax +1 [redacted]@dhl.com
www.dhl.com



This message is from DHL and may contain confidential business information. It is intended solely for the use
of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and
delete this message and anyattachment from your system. Unauthorized publication, use,dissemination,
forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.

GOGREEN - Climate Protection with DHL:
Please consider your environmental responsibility before printing this E-Mail.

November 19th 2016 Revdex.com  1010 E Missouri Ave. Phoenix, AZ 85014   RE: [redacted]  DHL appreciates being given the opportunity to research and address our customer's concerns. Contact with our sales management team has...

been made. A team member from that group will reach out to our customer and discuss in detail his concerns outlined in his complaint. Also, proper action will be taken in regard to the reported interaction that took place between our customer and with his sales representative.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.Sincerely,Mark L[redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Tracking number [redacted]
Regards,
Nicole Taylor

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Sudhir Kolli

September 6, 2016   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID # [redacted] – [redacted] Once again, DHL appreciates being given the opportunity to research and address our customer's concerns. Below is a recap of the events surrounding his shipment (DHL AWB #[redacted]):   The shipment was dropped off at The UPS Store #2105 (DHL Authorized Shipping Center) on January 19, 2016 and the DASC used their DHL account to pay DHL for the shipment. Shipment was tendered to DHL on January 19, 2016 and it arrived in Addis Ababa, Ethiopia on January 22, 2016.  It was subsequently stopped by Customs for inspection and held awaiting a required import license that the receiver was unable / unwilling to obtain from the government. The shipment was transferred to a Customs warehouse on February 21, 2016 when it had not been cleared. Four separate requests for assistance were opened by Mr. [redacted] (January 30th, February 8th, April 12th, and April 25th).  On each, Mr. [redacted] had requested that the package be returned and that he be refunded. He was repeatedly advised what documents and information would be necessary to properly request the return of the package from Ethiopian Customs but no documentation was received and each time the files were closed. On May 18, 2016 Mr. [redacted] called claiming that the documents were sent but not to the agent working the file. He then hung up and no further assistance was requested.   DHL conducts business in accordance with its Terms and Conditions of Carriage which govern all of the shipments that travel through our network. In this case, the claim rights belong to The UPS Store as they contracted with DHL to carry the goods.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely,   Daniela M[redacted] DHL Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am sending the supporting documents of my claim. These documents include the original claim opened with DHL, the tracking number of the package and other supporting documents to back up my claim.
Regards,
[redacted]

I've attached the only 2 supporting documents I have. I don't know the actual tracking number, but the invoice is what I received from DHL first, I know they can find out the tracking # from this invoice because when I called upon receiving this letter, they had all the details. Please let me know if anything else is needed.Thank you,[redacted]