Diamond Essence

, We mailed the ring back to you with USPS priority mailYou should have received it by now Tracking number - [redacted] It shows that you received it on 15th August Thank you, DE Customer Service

Hi,We have already started repair after we received the check and it will be ready in to days.We are not aware about the CC issue and have nothing to do with it as our systems are fully secured and encrypted and we do not have any issues as such with other customers.Thank you,***

Complaint: [redacted] I am rejecting this response because: When I sent the ring in, it was in perfect condition except the center stone was scratched The setting was perfect When they attempted to replace the stone, they broke the ring They sent me a smaller ring; the "petite version" If I wanted the petite version, I would have purchased it Now I will have a broken ring which cannot be repaired and a smaller version of my original ring to replace it I have been trying to work with this company for ten months They said it would take weeksSomehow, I do not think this is a satisfactory outcome Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am attaching a screen shot of my email thread, with receipt, with Diamond EssenceI paid by electronic check, and this is reflected on the attached receiptTo reiterate, I was charged twice for the same purchase - once on my bank routing number and once on my [redacted] The [redacted] was refunded, so that is a none issueHowever, the charge to my bank account was not refunded, even though I canceled my orderI was told by phone that I would receive a check refund in the mail - six weeks from the date of the order cancelation, but I have never received this check Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to make clear however that they did not respond until contacted by you and that they stated I received my ring on Aug which was incorrect I received it on Aug 16th, it was mailed on Aug 14, the day they received the complaintIt is resolved because I have received my ring, but I do feel that still have not provided an explanation for why it took going this route to get it back, no apology and no acknowledgment that they are at faultBut, since I did not include that in my request, I will let that go I however would not buy from them or recommend them to anyone r

We have informed the customer about pending shipping charges and $was adjusted to ship the product twice to the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meYour response is that your company will do what is needed to the ring as long as I send it back, and that it will take weeks I would like to request an address and instructions on how to ship it back, and make sure that we agree on the following: That the accent stones on the band need to be bigger for the purpose of more sparkle and for the ring to blend better with the larger stone which is to be reduced to mm I would also like to suggest that if you put smaller stones around the 6.5mm stone to make it sparkle more, I believe all of this would help the ring sparkle and blend better together My concern is that I would like to see a sketch or the "draft" to make sure it will turn out the way it is supposed to if possible I was impressed with the quality of your stones since the beginning, no doubt about that, I just think if your company offered more communication throughout the custom ring processt before the ring is completed, this may help prevent future incidents of rings not turning out the way the customer expects it to be Thank you for cooperating and for being a company that stands behind it's products I truly appreciate your efforts Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Assuming that the business delivers on its promise to send a refund check of $on January 11, 2016, I find that this resolution is satisfactory to me Regards, [redacted]

We have explained the customer that it is not our fault that the bracelet is lostShe is going to claim it with the local POAlso, we have sent her balance orders and whatever parts we received by priority overnight.She understood and agreed.thank you,

We shipped the product now as it was delayed in production.We offered the customer additional discount

Hello Please review the letter we received from the customer, when she sent the product to us for repairShe was satisfied with the quality and also admitted that she had accidently damaged the productShe also sent our initial repair feeWhen we quoted her some extra money to repair the damage, she backed off and said the product quality is not goodWe do not agree with her interpretation and also we have already remedied the product from her accident incurring the repair costIt is preposterous of her to say that the item is not 14K gold as it is stamped and verified and certified by us to be 14K gold.The enclosed letter is a proof.thank you,DE Customer Service

Please note that as per the enclosed invoice, the customer ordered and received itemsOnly bracelet was returned and hence we credited the amount for braceletThank you,

Hello,We regret the delay in crediting your accountWhen we tried it a couple of times, the credit card transaction would not go thru due to your card being frozen or suspendedWe sent a check of $in Late December 2017, but it was not cashed and probably not reached to youHowever, we have mailed another check to you yesterday and you should receive it in or daysthank you,DE Customer Service

hellothe customer's payment was declined and the order was cancelled.08/12/02:50PM DECLINED $ [redacted] This transaction has been declinedAuthCode [redacted] TransID [redacted] AVS Z CVVN 08/11/04:31PM DECLINED $ [redacted] This transaction has been declinedAuthCode [redacted] TransID [redacted] AVS Z CVVN 08/11/12:12PM DECLINED $Electronic Check An error occurred while trying to process this transactionPlease try againIf this error persists, please contact usAuthCode TransID 08/04/04:37AM AUTHORIZE $Electronic Check [redacted] AuthCode TransID [redacted] AVS P

I am rejecting this response because: the earring backings failed, and I was told by your company to return them for repair at your cost I was originally told that I would be sent a postpaid return label, but when I did not receive it, I inquired and was told that your new "system" was not able to send a label, and that I was to return at my expense, and I would be reimbursed I have never been reimbursed for the $postage for return of your defective product Your response is NOT true

The ring is in final stages of repair and will be mailed out on 10th FebOur repair department resumed from january 20th and again were closed for some days due to inclement weather the customer has been informed about the delay and assured of delivery before 15th Feb

The ring is repaired and shipped We have to wait for the check to clear and the repair time is after that for to weeks Thank you,

Hello,You may send in your product for a free inspection and possibly a free replacement.We have never had any issues like this and it is highly likely that the product may have been misusedOur typical guarantee is days, and warranty is yearHowever, we will look into the issue you are facing and do the needful ASAPthank you,

Complaint: [redacted] I am rejecting this response because: I was told that they were sending a check on February 17th and I still have not received anything from them That was mail delivery days ago and business days since the company received the return (I have Postal Service verification of delivery) I am very skeptical I want them to send me a cashier's check via U S Postal to day mail (Priority) Regards, [redacted] ***