Diamond Essence

Hello,We tried to credit the customer a few times but due to a glitch on the customer's credit card account, we were unable to do so. We have enclosed a screen shot of the latest attempt. We will now send a check of full amount to the customer.0/22/2017 12:44PM FAILED $439.20 Visa...

[redacted] delete Gateway Response: The referenced transaction does not meet the criteria for issuing a credit.. For further inquiries please contact your gateway. AuthCode TransID 0  ?   Payment Date Payment Type Payment Amount Paid Via 10/22/2017 12:44PM FAILED $439.20 Visa [redacted] delete Gateway Response: The referenced transaction does not meet the criteria for issuing a credit.. For further inquiries please contact your gateway. AuthCode TransID 0

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I would like to make clear however that they did not respond until contacted by you and that they stated I received my ring on Aug 15 which was incorrect.  I received it on Aug 16th, it was mailed on Aug 14, the day they received the complaint. It is resolved because I have received my ring, but I do feel that still have not provided an explanation for why it took going this route to get it back, no apology and no acknowledgment that they are at fault. But, since I did not include that in my request, I will let that go.  I however would not buy from them or recommend them to anyone.
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Complaint: [redacted]
I am rejecting this response because: I am attaching a screen shot of my email thread, with receipt, with Diamond Essence. I paid by electronic check, and this is reflected on the attached receipt. To reiterate, I was charged twice for the same purchase - once on my bank routing number and once on my [redacted]. The [redacted] was refunded, so that is a none issue. However, the charge to my bank account was not refunded, even though I canceled my order. I was told by phone that I would receive a check refund in the mail 4 - 6 six weeks from the date of the order cancelation, but I have never received this check.
Regards,
[redacted]

Return Label sent and the item cost refunded to the customer.

Hello,We regret the delay in crediting your account. When we tried it a couple of times, the credit card transaction would not go thru due to your card being frozen or suspended. We sent a check of $99 in Late December 2017, but it was not cashed and probably not reached to you. However, we have...

mailed another check to you yesterday and you should receive it in 2 or 3 days. thank you,DE Customer Service

Complaint: [redacted]
I am rejecting this response because:
When I sent the ring in, it was in perfect condition except the center stone was scratched.  The setting was perfect.  When they attempted to replace the stone, they broke the ring.  They sent me a smaller ring; the "petite version".  If I wanted the petite version, I would have purchased it.  Now I will have a broken ring which cannot be repaired and a smaller version of my original ring to replace it.  I have been trying to work with this company for ten months.  They said it would take 6 weeks. Somehow, I do not think this is a satisfactory outcome. 
Regards,
[redacted]

Revdex.com:My complaint is withdrawn with my apologies to the company.  The check was sent to my mail box and I had not checked there for a while.  I have received the check.

,
We mailed the ring back to you with USPS priority mail. You should have received it by now.
Tracking number - 9[redacted] 
It shows that you received it on 15th August.
Thank you,
DE Customer Service

Hi,We have sent a check of $5.75 to the customer.thank you,

Hello
We have worked with Mr. [redacted] to create his new band and he is satisfied with the delivery date around 15th August.
The new band will be ready at that time and we will do the needful to send it to him as per his specs. And in the meantime, we did send him the return label as required.
Thank you,

[redacted]
We regret the issue you have faced in getting your refund. It is a genuine case of technical and operational glitches. We tried to issue refund at least thrice back on your card, but the cc will not accept it due to some reasons with the issuance of card. We have already mailed the check...

and you should receive it shortly as there is a trmendous holiday rush and some mails are delayed from our side.Manager,Customer ServiceDiamond Essence

The ring is in final stages of repair and will be mailed out on 10th Feb. Our repair department resumed from january 20th and again were closed for some days due to inclement weather.
the customer has been informed about the delay and assured of delivery before 15th Feb.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Assuming that the business delivers on its promise to send a refund check of $27 on January 11, 2016, I find that this resolution is satisfactory to me.
Regards,
[redacted]

Please note that as per the enclosed invoice, the customer ordered and received 3 items. Only bracelet was returned and hence we credited the amount for bracelet. Thank you,

I am rejecting this response because:  I did receive my merchandise  with an excuse very shortly after Revdex.com contacted them. For that I am grateful but…..  they stated "We will refund 15% for the order". This has not happened as of today.

Hello,You may send in your product for a free inspection and possibly a free replacement.We have never had any issues like this and it is highly likely that the product may have been misused. Our typical guarantee is 30 days, and warranty is 1 year. However, we will look into the issue you are...

facing and do the needful ASAP.. thank you,.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

HiWe will be sending a refund check of $27 for [redacted]. The Check will be mailed on 11th Jan, 2016 after our return window expires.Thank you,

Full refund given.