Diamond Essence

I am rejecting this response because:  the earring backings failed, and I was told by your company to return them for repair at your cost.  I was originally...

told that I would be sent a postpaid return label, but when I did not receive it, I inquired and was told that your new "system"  was not able to send a label, and that I was to return at my expense, and I would be reimbursed.  I have never been reimbursed for the $5.15 postage for return of your defective product.  Your response is NOT true.

We have shipped the replacement ring today.

Complaint: [redacted]
I am rejecting this response because:  I was told that they were sending a check on February 17th and I still have not received anything from them.  That was 16 mail delivery days ago and 46 business...

days since the company received the return (I have Postal Service verification of delivery).  I am very skeptical.  I want them to send me a cashier's check via U S Postal 2 to 3 day mail (Priority).
Regards,
[redacted]

Thank you.
We regret the delay as the check mailed came back undelivered.
We have sent refund check again with certified mail. Also $100 GC is applied to your account.
Thank you,
DE Customer Service

Hello
 
Please review the letter we received from the customer, when she sent the product to us for repair. She was satisfied with the quality and also admitted that she had accidently damaged the product. She also sent our initial repair fee. When we quoted her some extra money...

to repair the damage, she backed off and said the product quality is not good. We do not agree with her interpretation and also we have already remedied the product from her accident incurring the repair cost. It is preposterous of her to say that the item is not 14K gold as it is stamped and verified and certified by us to be 14K gold.
The enclosed letter is a proof.
thank you,
DE Customer Service

Hello  Please review the letter we received from the customer, when she sent the product to us for repair. She was satisfied with the quality and also admitted that she had accidently damaged the product. She also sent our initial repair fee. When we quoted her some extra money to repair the...

damage, she backed off and said the product quality is not good. We do not agree with her interpretation and also we have already remedied the product from her accident incurring the repair cost. It is preposterous of her to say that the item is not 14K gold as it is stamped and verified and certified by us to be 14K gold.The enclosed letter is a proof.thank you,DE Customer Service

I am rejecting this response because:  the earring backings failed, and I was told by your company to return them for repair at your cost.  I was originally told...

that I would be sent a postpaid return label, but when I did not receive it, I inquired and was told that your new "system"  was not able to send a label, and that I was to return at my expense, and I would be reimbursed.  I have never been reimbursed for the $5.15 postage for return of your defective product.  Your response is NOT true.

Complaint: [redacted]
I am rejecting this response because:
I sent a check with the ring to get an estimate for the repair. It cleared within the first week of delivery. 
Regards,
[redacted]

I opened a claim with you last May or June of 2014 for problems associated with Diamond Essence.  I sent them my ring for repair along with a check for $150.00.  I still have not recieved my ring.  I was told they "broke" my ring and were not able to repair it.  In September they sent me a "petite version" of my ring to keep and they would try to find a new mold to remake my ring.  I call this company on a weekly basis and they are always sending it within the next few days.  They sent me a larger version of the ring and I returned it.  Yesterday I was told, they are repairing my ring and will mail on Monday.  This is the letter I sent them in November:
 
"You have three versions of my ring on your website.  My ring is GRD1344.  The first ring you told me was a petite version of my ring, and I agree with you, which is probably the GRD3073.  The second ring you sent me is substantially larger than the first which is probably GRD1533.
My original ring is closerto the GRD1344 but mine is definitely largerthan that.  I really appreciate your attempt to send me the correct ring and even though the GRD1533 has much more gold and is larger than mine, I really just want my original ring setting for sentimental reasons.  I am sending the second ring; I am hesitant to send back the smaller version until you can send me the correct ring since this process has taken 6 months already.  I will send this current ring back to you immediately when I receive the correct ring. "
The last few weeks, I have not been able to speak to anyone other than the receptionist.  I would really appreciate any help you can give me in this matter.

We have explained the customer that it is not our fault that the bracelet is lost. She is going to claim it with the local PO. Also, we have sent her balance orders and whatever parts we received by priority overnight.She understood and agreed.thank you,

The ring is repaired and shipped.
We have to wait for the check to clear and the repair time is after that for 4 to 6 weeks.
Thank you,

Hi,We have already started repair after we received the check and it will be ready in 10 to 14 days.We are not aware about the CC issue and have nothing to do with it as our systems are fully secured and encrypted and we do not have any issues as such with other customers.Thank...

you,[redacted]

hellothe customer's payment was declined and the order was cancelled.08/12/2014 02:50PM DECLINED $128.00  [redacted] ...

This transaction has been declined. AuthCode [redacted] TransID [redacted] AVS Z CVV2 N 08/11/2014 04:31PM DECLINED $128.00  [redacted] This transaction has been declined. AuthCode [redacted] TransID [redacted] AVS Z CVV2 N 08/11/2014 12:12PM DECLINED $128.00 Electronic Check An error occurred while trying to process this transaction. Please try again. If this error persists, please contact us. AuthCode TransID 08/04/2014 04:37AM AUTHORIZE $128.00 Electronic Check [redacted] AuthCode TransID [redacted] AVS P

We have informed the customer about pending shipping charges and $5.15 was adjusted to ship the product twice to the customer.

We shipped the product now as it was delayed in production.We offered the customer additional discount.

Hello, we have sent a refund check as per our policy.thank you,

Complaint: [redacted]
I am rejecting this response because:  I was told that they were sending a check on February 17th and I still have not received anything from...

them.  That was 16 mail delivery days ago and 46 business days since the company received the return (I have Postal Service verification of delivery).  I am very skeptical.  I want them to send me a cashier's check via U S Postal 2 to 3 day mail (Priority).
Regards,
[redacted]

hellothe customer's payment was declined and the order was cancelled.08/12/2014 02:50PM DECLINED $128.00 [redacted] ...

This transaction has been declined. AuthCode [redacted] TransID [redacted] AVS Z CVV2 N 08/11/2014 04:31PM DECLINED $128.00 [redacted] This transaction has been declined. AuthCode [redacted] TransID [redacted] AVS Z CVV2 N 08/11/2014 12:12PM DECLINED $128.00 Electronic Check An error occurred while trying to process this transaction. Please try again. If this error persists, please contact us. AuthCode TransID 08/04/2014 04:37AM AUTHORIZE $128.00 Electronic Check [redacted] AuthCode TransID [redacted] AVS P

Complaint: [redacted]
I am rejecting this response because:
SEE ATTACHED DOCUMENT
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Assuming that the business delivers on its promise to send a refund check of $27 on January 11, 2016, I find that this resolution is satisfactory to me.
Regards,
[redacted]