Diamond H2O

Payments are not applied to accounts randomlyUnless an account number is specifically given, payments are applied to the oldest account firstThe payment in question was not applied to a date of service The complainant cancelled the autopaysDespite that fact, we have marked the accounts for credit bureau deletionThe accounts were in default when reported

This account was referred to our office on 12/21/We sent an initial demand letter on 12/22/16, and subsequent lettersNone were returned or responded toWe made numerous phone attempts with no response We then reported it days after list date.We sent the account to the client for reviewThe original creditor has recalled the client and we have marked the account to be deleted from her creditthank you

This has been removed from his credit, and he will be receiving a letterAs stated before we did not have access to the client system and had asked the client for verification This account was referred to our office in

Ms [redacted] has open accounts referred to us by [redacted] We have marked the accounts as disputed, and are currently obtaining copies of the bills and consents from the original creditor to send to Ms [redacted] thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]

Our system does not generate monthly statementsWe are more than happy to send out a balance letterI have requested oneIf you need a balance letter in the future, please email my office

We have reviewed this account and the details associated with thisJudgment was taken in Mr [redacted] set up a pay arrangement in June, 2005, and was making paymentsMay arrangmments stopped, so we set a proceedings supplemental in Mr [redacted] set an arrangement in December 2006, and again in January Pay arrangments broke, so we set another hearing in We made monthly phone calls until 2013, when we spoke again to Mr***At that point we mailed him a balance letterWe had made numerous attempts to reach him to no availDue to the age of the account we have moved the account to an inactive statusAs far as a judgment being removed from his credit, we do not report judgments to creditThey are a matter of public recordThe tradeline for the collection account should not be showing up, as those should fall off after seven years, we have marked it as deleted just in case

We have reviewed this account, and as soon as we returned the account to the original creditor, it was placed on the monthly file to be deleted from his creditWe have since manually deleted this from his credit Thank you Francis R [redacted] Senior Attorney RevOne Companies US Highway N Greenwood, IN Office: 317-883- Fax: 888-323- Direct: 317-883-***Francis.***@med1solutions.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a completely different answer than the business told me Either the statement that they gave to me was untrue, or the one they have given to you is false They informed me on different occasions that they had emailed me receipts and they had no idea why I wasn't receiving them They offered me no other solutions and basically told me that it wasn't their problem that I didn't get a receipt nor did they care Once I filed this complaint I promptly received an emailed copy of my receipt from a director I had previously asked them to scan a copy and email it to me and they informed me that it was not possible, which clearly was not true The company lied to me on several occasions because they were either uninterested or too lazy to simply provide me with written proof of payment, which I needed by a specific date for financial reasons I have the receipt now, so you can close my complaint However, I do not find the response that they submitted satisfactory due to the information that was given.Thank you for looking into this matter Regards, [redacted]

The payment was made on the the 21st The PA that took the payment requested the receipt in Window We were closed Thursday, and Jennifer U [redacted] was out on PTO FridayMonday the 28th was the first day back from the holiday, and the receipt was sent out, but it was sent out via regular mail instead of e-mail, which prompted yesterday’s call

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The letter that was claimed to be mailed to me was not It was likely mailed to the actual debtor In an effort to collect money, an individual with a similar name was selected The Social Security number will not match, nor will the signature on the agreement to payThese are both easily verified.He original owner of the debt has told me that Med-has access to the billing records, so "contacting the owner" is incorrect If Med-does not have the necessary information to collect the debt, and cannot validate the debt in a timely manner, they must cancel the debt Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the requested documentationCopies of hospital invoices (with zero balance due) were sent to me but no signed contract between myself and MEDor contract between MEDand the hospital listed or anything outlining the alleged debt owed to MED Regards, [redacted]

We have spoken with our client, which is the physician group and not the hospitalEven though the physician group did not originally grant charity, they have reconsidered and have written these accounts off to charity now thank you

We are not able to locate the account by either the phone number, address or email That phone number is not currently in our systemIf we do call again, please have the call transferred to me, Francis N*** senior attorney

We have mailed Mr.*** an itemized statement from the client's systemWe mailed this on 04/15/16. The client system does show the same balance we do $
This account has not been reported to Mr***'s credit

We have checked with our client, and our client still shows a balance of $Our client has posted $in payments on this accountMy client was needing a copy of the check (front and back) to see where the payment wentUntil then, we have marked the account as "cease communication" and have
deleted the account from any credit reporting

The complainant still has two outstanding accounts in our officeAll other balances have been resolved.First is date of service 02/01/13-Original balance Current balance This has been marked as disputed to the credit reporting agenciesSecond is 08/13/Original balance 105.60,
current balance This has not been sent to the credit bureaus. The complainant had been making payments, but stopped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

the account has been placed on hold, and we have ceased communication per the complainants request. Our client is not showing having received this paymentWe have asked numerous times for complete documentation showing where the payment has cleared (front and back of check)Per our
notes from our client:KLY 02/20/15 1:58P PER CLIENT SYS NOTES DATED 2/16/15-- RESEARCHING MISSINGKLY 02/20/15 1:58P PAYMENTPAYMENT FOR $NOT SHOWING IN THE ACCOUNT.KLY 02/20/15 1:58P PER BACK UP PROVIDED FROM med-SHOWS V-PAY CASHED ONKLY 02/20/15 1:58P 9/26/14, WE ARE NOT SHOWING WE EVER RECEIVED THISWE DONTKLY 02/20/15 1:58P ACCEPT V-PAY TYPES OF PAYMENTS AND REQUEST THAT A HARD COPYKLY 02/20/15 1:58P CHECK TO BE CUTI WILL SEND COPY TO PB SUPERVISOR TIKLY 02/20/15 1:58P REVIEW AS HER TEAM BALANCES THE SELF PAY LOCKBOX WHERE THISKLY 02/20/15 1:58P WAS SENT TOWILL ADVISE ON HER RESPONSE

This account was referred to our office 08/08/Insurance had been billed and deniedAfter days, it was reported to his creditInsurance re-processed the claim and paidThis account has since been deleted from his credit report. thank you