Diamond H2O

We have reviewed the account and talked to our clientTheir response: Per *** EOB balance of $was applied to deductible and is patient responsibility. The patient may want to contact their insurance company for further explanationWe have marked the account as
disputed

We do not automatically generate monthly statements for accounts not on a set pay arrangementIf the complanaint wished to receive a balance letter, she can call our office or email us...thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If the company checks their records they will see my address was changed several times to accommodate themOne time was my address *** *** *** *** *** *** this was the address where I was informedAlso I need to know who to supply the proof of enrollment to This company or the hospitalI also need to know where to send this informationThis is the lack of information I received on a constant basis.Regards,*** ***

Med-was referred this account on 06/27/We sent letters on 06/28/16,08/11/16,09/27/16,11/14/16, and 01/02/17. These were sent to the *** *** *** *** * addressWe attempted phone calls to ***We have mailed a copy of the bill and signed consent form to the complainantWe
have also marked the account as disputed on her credit report

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have repeatedly written on a copy of the February statement that I am requesting a current balance and never receive anything.
Regards,
*** ***

Please see attached.Francis * ***Senior Attorney08/15/10:18am minutes 40sec’s: KKC took inbound call, told him from Med-Solutions, LLC, triedto verify his DOB, stated MM, stated recorded line. Told him clients nameand the balance in full. Told him DOS. He wanted to
know what thedifference was with paying them and paying us. He said he would just paythe client. He said we are on the block list from calling him. Callwas ended. 08/15/10:19am, sec’s: SCS took inbound call, no one on the line There was only one outbound callmade and inbound calls. 08/15/10:18am minutes 40sec’s: KKC took inbound call, told him from Med-Solutions, LLC, triedto verify his DOB, stated MM, stated recorded line. Told him clients nameand the balance in full. Told him DOS. He wanted to know what thedifference was with paying them and paying us. He said he would just paythe client. He said we are on the block list from calling him. Callwas ended. 08/15/10:19am, sec’s: SCS took inbound call, no one on the line There was only one outbound callmade and inbound calls

The complainant has had many bills referred to usWe have recently mailed her copies of all of her accounts with a payment history

this has not been reported to Ms***'s creditWe have been in contact with the original creditor who states their EOB from *** shows that the patient is responsible for the $charge which was denied as experimentalPlease have the complainant forward any conflicting information to my
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

THIS ACCOUNT WAS REFERRED TO MED-ON 11/01/Our initial demand letter with all of the required language was mailed on 11/04/and was not returnedWe have requested from the original creditor a copy of the bill and a signed consentWe have marked the account on our system as disputed, which
will be reported to the credit bureau as such when our next file is sentIf the original creditor is unable to pull the requested information, we will delete from the complainants credit report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It took me two phone calls and all of minutes to call the billing department of St Vincent and speak with someone who had access to the billing database to verify that I do not owe the money. If Med-Solutions does not have the necessary information to validate the debt, they have no justification to damage my credit rating. Even after explaining that it is not my debt, I was given the chance to make payments on the debt. That leads me to believe that this becomes a situation where a consumer can be blackmailed into paying a debt that isn't his, simply because Med-claims "we don't have access to the information to validate the debt. Sorry you're trying to get a loan for a house or a car. But if you want to pay the debt off, we can take care of this quickly."As this debt cannot be validated in a reasonable amount of time, I would like my credit bureau reports corrected, and a letter mailed to me stating those actions have been taken, and the debt cannot be validated. Because if this debt is ever sold, I do not want to go through the hassle of having another debt collector hold my credit hostage for money I do not owe.Regards,*** ***

The debt is owed to the providerWe are their agent for collectionThere is no contract between Med-and Ms*** Ms*** has received copies of the bills in question

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business' response is not truthful. They have not requested "front and back of the check numerous times". The last phone call that I received from them was the FIRST time that they requested this. Their response included their internal notes from their communications with the medical provider not any communications with us - and has no information relevence or indication of any request they made to us. Each and every previous time that they asked for informationm it was provided - only to be followed several months later by another phone call with another demand. We asked them to put this latest "front and back of check" request in writing. They refused to do so. They are awatre (because they have seen the documentation from my bank including the routing of the payment) that the payment was made electronically - so their demand for "front and back of check" is unrealistic, but - had they put this request in writing we would have followed up again with our bank in one last attempt to somehow satisfy them.Why they are willing to put their "request" in writing when responding to you but refuse to send it to us is beyond me. We asked them not to call us anymore and to put any communications in writing - apparently their response is to cut of all contact. Their choice to not contact us at all if they can't do it via harrassing phone call speaks volumes
Regards,
*** ***

I have reviewed the accounts in questionAccounts and were part of a judgment (cause #***) TAKEN 01/20/These accounts were marked as disputed when we received the letter from the complainantNo action has been taken since.Account number was referred to our office 11/09/
Due to no response from the patient, we reported to her creditAfter receiving her dispute, we marked it as disputed with the credit bureausNo action has been taken since

I have reviewed the account and we have not attempted to collect a debt in a state we are not licensed to collectWe have sent the charity application to** ***They have reviewed the application, and it is still incomplete** *** needs proof that the complainant is a full time
student3. The account is on hold until the paperwork is provided

When we received the garnishment payment that paid off her account, we immediately sent a satisfaction and release of garnishment order to the court. Once we received an overpayment we immediately cut a refund check. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have paid those said bills they are stating, one of them I ended up paying twice. Far as they are concerned they do not care if you have receipts as proof of payment. One lady I spoke with there named Rosie said If they want the person to pay a bill 10 times then they will. As the Revdex.com and the credit reporting agencies work with them and not us consumers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Since the complainant was outside the 30 day validation period, we asked her to send the request in writing. To date, we have not received this. This complaint will suffice as a written request, so we will send Ms. [redacted] the requested information today.Thank you?