Diamond Parking Ltd

Complaint: [redacted] I am rejecting this response because:The issue is still not still resolved and I am just providing additional information that requested by the business,Parking Notice #: [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: parking stalls do not indicate reserve for [redacted] "only" and as you can see the picture the advertise sign at the parking lot also does not indicate restrictions for [redacted] only....diamonds parking is misleading the public Sincerely, [redacted]

A while back I parked in one of Diamond Parking's lots while out shopping with my sisterI went to pay the meter and realized that the machines were from the stone age and only accepted specific coins or payment with your credit card over the phoneAs it is currently and neither my sister nor I had any change on us, and neither felt comfortable giving our credit card information over the phone to a company we were unfamiliar with, we opted to get change from the store next doorWhen we returned there was no ticket on the window, so we happily bought a parking pass from the meterOver a month later an overdue notice showed up in the mail, which caused me to google the alleged lot to piece together when I could have possibly parked thereNaturally I contacted their customer service line and was met with the most bitter representative I have ever had the pleasure of speaking to over the phoneWhen I realized that I wasn't getting anywhere I politely requested to speak to a supervisor to which I was refused and told that I had no option but to pay the undeserved infractionThis led me to emailing most of their high up employees, who's email they conveniently list on their websiteThe response emails I received were neither useful nor polite and only fuelled my upset about the situationI recommend all store owners end their contracts with this company as they have little to no customer service skill and according to google are giving away more than one unwarranted infractionFurther dealings with this parking company has the potential to drive away happy patrons

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 16, 2015/08/26) */ Hi ***, I have passed this on to the Edmonton office for reviewThey have waived it as a one time courtesyThis section is not for [redacted] - These rules are made by the property manager - the stall that you parked in is reserved for pay parking customers, hours (the sign was located directly in front of your vehicle); I could provide a photo of this if you needAgain, the notice has been waivedThank you, Initial Consumer Rebuttal / [redacted] (2000, 18, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) thank you for cancelling the parking ticketI will definitely be mindful and read all signs when I park in this lotIt is confusing and there are not always places in front of the shoppersmy prior understanding was that you could park in the lot if you were shopping at one of the stores

Thank you for the informationThis notice was issued for parking and leaving the premisesThis facility has signs posted throughout the property indicating it is hours maximum parking while conducting businessThere is no bus or transit parking permitted as per the posted rulesA photo sample of the signs is attached

[redacted] , this location has rules put in place by the? owners council - each unit owner is responsible for registering your license plate upon parking in the visitor sectionWe have waived this as a one time courtesyThe notice was issued correctly in accordance with the property rules

Complaint: [redacted] I am rejecting this response because: Parking area is not clearly marked from all entrances and parking spot wasn't marked at all as shown clearly in photographs Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Hi [redacted] , the notice was not wrongfully issuedAll guests are required to sign in as per the owner councils' rules and regulationsIt is actually the owners responsibility to inform their guests of these rulesIn addition, when you enter either of the lobbies, the log book is quite prominentAgain, this complaint is not a Diamond Parking issue - I would advise to take it to the tenant you were visiting Regards, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The notice was wrongfully issued as I had initially stated, and I refuse to pay the amountThis is indeed an issue with Diamond Parking as your employee had issued the "ticket" and it is under your company name I will not stand down on this matter until the appropriate resolution is madeIf you will not drop the charges, and/or attempt to harass me with collection calls I will gather proof that I was at the stated residence under appropriate means and will not be afraid to take legal action

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Hello [redacted] , the parking notice was issued at the direction of the Property Manager for parking in the roadwayThis is not permitted regardless of having a permitWe do have photos of your vehicle at the time the notice was issued which I can send to you if neededIf you should have any questions, please contact the Property Manager

Initial Business Response /* (1000, 5, 2015/10/28) */
Hi ***, the notice was not wrongfully issuedAll guests are required to sign in as per the owner councils' rules and regulationsIt is actually the owners responsibility to inform their guests of these rulesIn addition, when you enter
either of the lobbies, the log book is quite prominentAgain, this complaint is not a Diamond Parking issue - I would advise to take it to the tenant you were visiting
Regards,
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The notice was wrongfully issued as I had initially stated, and I refuse to pay the amountThis is indeed an issue with Diamond Parking as your employee had issued the "ticket" and it is under your company name
I will not stand down on this matter until the appropriate resolution is madeIf you will not drop the charges, and/or attempt to harass me with collection calls I will gather proof that I was at the stated residence under appropriate means and will not be afraid to take legal action

Complaint: ***
I am rejecting this
response because: It was not clear to me that I was not allowed to briefly leave the parking lot as I had followed the instructions and shopped at one of the stores surrounding the parking lot. I have lived in Edmonton over years and never have come across such a parking arrangement involving a private parking lot. At that time in the morning the parking lot was virtually empty so it was not like I was preventing someone else from parking and doing business in the area. Prior to filing this response I had read all of the similar complaints against Diamond Parking and in some of the cases the parking notice was rescinded. I had not heard of this company or such a parking arrangement so I believe I should have my notice appeal granted
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, cancellation of the ticket, and find that this resolution is satisfactory to me. However the bases on which ticket was issued is totally unaccepted and I am surprised that organization issuing illegal tickets is allowed to stay in business. Diamond Parking Services should clear their act together or get out of business and not be allow to carry any business licence in Edmonton, and preferably in the whole Canada
Sincerely,
*** ***

Hello, this notice has been waived as a courtesyThere are clearly marked areas of this lot, you were parked in a stall which requires paymentPlease note the signage in the futureThank you

These stalls are reserved hours per day for the company advertisedPlease provide a reference number to reviewThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Final Consumer Response /* (2000, 6, 2015/12/21) */
The company Has rescinded the ticket***

Initial Business Response /* (1000, 5, 2015/12/18) */
Hello ***, the parking notice was issued at the direction of the Property Manager for parking in the roadwayThis is not permitted regardless of having a permitWe do have photos of your vehicle at the time the notice was issued which I
can send to you if neededIf you should have any questions, please contact the Property Manager

Complaint: ***
I am rejecting this response because: parking stalls do not indicate reserve for *** "only" and as you can see the picture the advertise sign at the parking lot also does not indicate restrictions for *** only....diamonds parking is misleading the public
Sincerely,
*** ***

These stalls are reserved hours per day for the company advertisedPlease provide a reference number to reviewThank you