Diamond Parking Services Reviews (%countItem)
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Diamond Parking Services Rating
Address: 605 1st Ave Ste 600, Seattle, Washington, United States, 98104-2224
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I tried logging into their app and pay for the ticket, which was super inconvenient. I spoke to the lady that writes tickets and told her, I was trying to pay for it. She comes back withhin 3 minutes and writes me a ticket. She proceeded to exit her vehicle and get in my face telling me I didn't pay... YEAH NO SH%$
Now I am wondering if I can get the phone record because I wanna report!?
Parked in a lot in downtown Redmond. Next thing I know I get an extortion letter in the mail demanding an $80 payment: $50 in fee and $30 for late charge. I never received any prior notice. Payment is due in less than a week, but it says I can notify them in writing within 30 days to dispute. Predatory business practices.
My experience with this business has been absolutely atrocious, your business model is perfectly tailored to prey on those who are weaker during this financial crisis brought on by COVID.
I looked all over for a parking meter and none was to be found, but before I could move my car one of those scary hobos from Seattle started prowling around it. It was only when they finally walked away that I found a ticket, and realized they were a parking attendant. If they worked there then they need to make themselves known before I go looking for a meter so I can pay them.
Why make it so hard to pay cash when nobody uses checks anymore? And $50 for a few minutes, that's atrocious, prices need to be stated up front. I'm not entirely convinced this is legal.
All the reviews on Revdex.com and yelp seem to agree.
Hello ***,
Sorry to hear about your frustrating experience, and we do appreciate the feedback as we are always looking to create a more seamless and enjoyable experience for our customers. I was able to verify that this is the only parking notice you have ever received with us on this license plate so I have voided it out as a courtesy.
I did want to address your concerns below about payment and our staff. We offer a variety of ways to pay in parking lots and our most convenient options are Call To Park and Pay by Phone. These methods are both digital and allow you to pay from your phone without having to look for a parking meter or pay station and are great hands free options for our current Covid-19 situation. There is signing in this lot letting you know how to make these payment options, they were in close proximity to where you parked. If you would like to look at these apps and have them handy for the future, please download from the marketplace and you can look at all the parking we have throughout the city as well as see the rates.
Our checkers are required to wear clothing that makes others aware they are Diamond Parking staff. I am sorry if that was not the case in this instance and I will forward that feedback to the Lot Manager to review with this staff to ensure we are following the policy that is established.
Again, I am sorry for your experience and wanted to ensure we wipe the slate clean and that is why I have given you a courtesy void on this parking notice. With that being said for the future please make sure to read our signing posted in our lots, this will direct you on the Terms and Conditions of parking as well as how to pay.
If you need anything else please don’t hesitate to reach out to me at 509-295-6474.
Thank you,
Todd S
Operations Manager
509-295-6474
And unsympathetic towards those living with a *** during a pandemic. Staff are lacking both good business practice and people skills. I took an *** who uses a walker out for lunch and to visit the ***. When we pulled into the parking lot (which was the closest parking to the *** we noticed the blue disabled spot had been scrubbed out. We could not find another place near to the restaurant and the *** so we bought a $7 ticket for two hours. It was a particularly hot day, and we tried to get back to the spot as fast as we could, he can't walk very fast due to his *** and needs to stop for a rest. The attendant was waiting at our car to give us a ticket at exactly 15 minutes past the time, despite the fact that we were clearly showing a blue disabled parking pass! I appealed and two weeks later we received a very direct message that increased the amount from $80 to $120.
They didn't address any of our concerns, claimed there was "no grace period," refused to acknowledge we had a disability and suggested I should have "used my phone and credit card!" I appealed a second time, they did at least say they had seen the blue badge and said they would reduce to $40 (as a courtesy.) I went to pay it and the amount was still showing $80! After contacting them a third time, it was eventually reduced to $40, but I am left feeling *** and this has taken up a huge amount of my time to advocate for someone who isn't able to for themselves. I never want to visit *** again when disabled people are treated in this way. I had previously taken my able-bodied parents there 3 years ago and we received a ticket from the same company even thought we had bought a ticket and not gone over the time.
I am not writing this to dispute the ticket we received, but to state that this company does not conduct business in a fair or professional manner.
The truck we use for our business are large and very long. During COVID19 many businesses and restaurants are closed. We parked at one of the few open restaurants to grab something for lunch and then sat on the back of the truck since the inside was not open for seating. The parking lot was completely empty aside from us, and due to the length of our vehicle, to prevent blocking the area in which vehicles drive, we ended up blocking a few spots. There was no notice attached to our vehicle at this time.
A month later we received a letter stating we had failed to pay our notice and had additional charged added to the ticket.
I contacted Diamond and asked for evidence of the ticket being left on our vehicle. Of course, a photo of our truck was taken from inside the employees vehicle, and showed no ticket on our truck. Not only that it cut off the back of our truck where we where sitting.
I advised the supervisor I would pay the ticket but requested the contact information of management as I would like to discuss the way business was conducted and received this for a reply.
"I am the Supervisor. The decision in regards to your notice is final. "
They also stated that the rules laid out are from the owners of the business and not them. I am sure the empty restaurant would not have had any issue with what we had done.
I can't understand how people that are being paid to "enforce a rule", are not expected to continue to do the same in the own occupation.
Very poor experience.
I canceled, by email, the month of March parking on February 15. I recently noticed I was charged parking that month on credit card statement. I emailed them May 21 asking to be reimbursed. They emailed back denying reimbursement since I should have sent them the pass back by March 5 to qualify for reimbursement. I emailed back if they informed me of this when I canceled on February 15 that would have been helpful helpful. I have not received any further responses.
Note. If they sent the parking pass to me, I never received it.
RE: Revdex.com Complaint ***: Billing or Collection Issues. Dear Mr., We are in receipt of your Revdex.com Complaint and understand your
frustration regarding not receiving a refund for permits that were purchased
and never returned to us for processing. We do have notes in our system that a message was received
from you and processed on 2/16/2020 requesting that the March permits that were
purchased on our Automatic Payment Processing date of 2/15/2020 be refunded. I
understand that you believe you were not notified about returning any permits
that had been purchased to our office for a refund, however I would like to
bring to your attention the invoices you had received on 3 other occasions for
previous purchases as well as the terms and conditions you agreed to at the
time of your initial purchase in December 2019. Each permit comes with the next
month’s invoice, and within the body of this invoice, we give you instructions
on how to prevent payments and process refund requests. Below is an identical copy of this information. Please bring
your attention to bullet number 2 and bullet number 4 as they give explicit
instruction on how to prevent payment and process refund requests. Our Records indicate that you are currently
enrolled in our Website AutoPay (automatic credit card payment) program.Important Reminders:Please
be sure to notify us when you receive a new credit card with a new
expiration date, or if your card is lost or stolen.If you would like us to pause or stop the automatic
billing process, please notify us in writing or via email or fax before
the 10th calendar day of the previous month.Please
be sure to display your permit for the current month in a manner that is
clearly visible. Permits are valid only at the location indicated and does
not ensure you a space in the parking lot.Refunds will be honored only if the permit is returned
in our office with the receipt stub, by the 5th calendar day of the permit
month. Monthly processing fees and late fees are non-refundable.Payments
not received by the 25th day of the month due to expired or declined cards
will incur a non-refundable late fee of $15.00. This fee will be assessed
on your next renewal form.Replacement
costs for lost permits are a minimum of $20.00.All
monthly parking rates and associated fees are subject to change at any
time and without notice.Please feel free to contact us with any
questions. Thank you for choosing Parking Services.I have also included with this letter a copy of the Terms
and Conditions sent to you with your initial purchase, explaining this
information to you under Term and Condition number 19. While we understand that you believe you were never informed
of the requirement to return the permits that were purchased, we did inform you
multiple times and with each permit purchase. In this situation, while we show
here that notification was given to you on how to process refund requests and
this step was not followed, we are still willing to offer a refund to you as a
courtesy.Please allow 7-10 business days for processing. Sincere Regards, Meghan MArea ManagerDiamond Parking Services
I have been mailed a parking ticket for my son's car (with late fee) and have no idea when / if this occurred. Talked to my son who claims he never got a ticket. Is this even legal for them to be ticketing people?
June 9th, 2020ID ***Dear ***,After review, it appears that our checker observed the
driver of the white Ford parking at the Safeway lot on 50th and Roosevelt, in
Seattle, and walked off the property without shopping at the store. Per your
request, please see the pictures of the vehicle taken at the time the notice
was issued. Also, these picture are available for you to review by accessing
the web site www.diamond.parking.com .As a onetime courtesy, we have voided this notice but please
be advised there are signs posted stating this lot is only for customers
shopping at Safeway. Please see below a picture of the signage posted
throughout the lot:
Please feel free to contact me if you have any questions or
concerns, we will look forward to you being a future customer of Diamond
Parking. Regards,Doina
C***Diamond Parking LLCNorth Sound Area ManagerCell: ***Office: (206) 729-02414719 University Way NE, #210Seattle, WA 98105
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Thank you very much for your help in this matter. I was very pleased with the efficiency of the entire process.
Sincerely
On Sunday, May 17th, I received a Boat Dock Violation at the 3rd Street boat dock in Coeur d'Alene. Fair enough--we didn't see the signs indicating payment was required--in light of this, we received a ticket. That was 10 days ago. We have 15 days to pay the ticket--AND THE TICKET IS STILL NOT POSTED ON THE DIAMOND WEBSITE FOR US TO PAY (Reference #***). Of course, Diamond's intent is to NOT post in a timely manner so that by the time you realize you have to mail it in, it's too late and they can tack on more $$. I need to receive an email from them telling me when it is posted on their payment website, and 5 days from the date of that email to provide payment. It is INSANELY RIDICULOUS for them to take 10 DAYS to post a parking ticket on their own website--this is a completely unacceptable business practice.
May 26, 2020
RE: Revdex.com Complaint ***, ***-Boat Parking & Billing
Dear Mr.
Thank you for reaching out to us regarding the violation you received on the 17th of May. I appreciate you letting us know that the signs are not clear at the boat docks, I know this can be very frustrating so I will evaluate the signage posted to hopefully avoid confusion in the future. We make every effort to communicate lot expectations through signage. I have include pictures of the signage that is posted at this location, showing the rates and also explaining the process to pay. If you have any ideas that could make it more clear for that area, I welcome the input. Please feel free to contact me if you have any suggestions.
Regarding the issue of not finding information on the violation you received on our website, I do apologize that you did not see the violation posted right away on the website, however our notices generally are uploaded instantly. Perhaps there was a discrepancy with the information that was entered. (The body of your text noted Reference #***, but that was a different notice. The reference number below, listed as Account Number: #*** appears to be the correct notice you are referencing).
For future reference, our 800 number ***) that is listed on the notice is available to call and make payment or answer any questions you might have. Also, my local office number is on the bottom of this email if you have any questions about local parking. Again, thank you for your message, we appreciate the feedback.
Thank you,
Audrey B
Area Manager, Coeur d’Alene
Terrible customer service and *** business practices. I pay month-to-month for a monthly parking permit. I called to cancel or suspend it back in March because of COVID-19 and the fact that I no longer had to go to work every day (as working from home). Diamond parking closed their office and stopped answering their phone; their answering machine gives email addresses to send messages to. I emailed in March, and then three times in April, asking Diamond Parking to cancel my account. They ignored all of my emails and proceeded to charge me in March and in April. I did not protest the March payment, choosing to give them the benefit of the doubt. But, when they charged me in April, I emailed them and told them I was disputing the charge with my credit card company. I called my bank to dispute the charges, and my bank and I discovered that the charge had been reversed. So, someone at Diamond is reading the emails and decided to reverse the April charge when threatened. Nevertheless, they still ignored my emails and did not contact me to confirm that my account had been suspended/cancelled, and to confirm that I would not be re-charged again. Completely terrible company with no ethics. It seems they want to just keep charging and taking money for no service.
I received a "parking ticket" RE: Diamond Parking Services LLC Bellingham claiming that I owed a fee of $25.00 and a late fee of $25.00 for parking on 3/12/2020 at 21:02, location 2301 Main St. Reference No ***. The complaint shows my license plate number correctly. It shows the vehicle make as "SUBA". That is not the make of my car.
I was not in Bellingham on 3/12/20. I live on Lopez Island, WA and I did not go off Island that day as can be shown by the records of the Washington Ferry System. This is a scam and I do not want to respond to them directly and give them more information about me than they already have.
Thank you for bringing this matter to my attention. After review, it appears that ourchecker entered the incorrect license plate information. The license plate entered was off byone digit. The error resulted in you receiving an automatic, system generated, follow upnotice from Diamond Parking Service instead of it being sent to the correct recipient.Your license plate number has been removed from our system and the correct plate numberentered. All further correspondence will be directed to the proper party involved.In addition, we will have a follow up conversation with all our checkers on the importanceof carefully entering the correct information, in order to prevent situations like this fromhappening in the future.We apologize for any inconvenience this has created and we will look forward to you beinga future customer of Diamond Parking. Please feel free to contact me if you have anyquestions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Thanks for your help.
Sincerely
I paid a parking ticket online on 1/21/20 using the email address on the parking ticket. I have a receipt and bank statement showing that. Then I receive a notice from diamond saying I had never paid. When I disputed the claim they said I had paid the wrong company. I have no idea what they’re talking about. They said I have to call the city for a refund and pay them instead.
March 16,
2020***/Revdex.com***Deer Park, WA 99006RE: ***Dear Ms., Revdex.com,Thank-you
for making us aware of the complaint filed against us (reference #***). After reading the compliant I can see there
is a misunderstanding between our explanation and Ms.’s understanding of
her payment. Diamond Parking operates
many public facilities in the Downtown Spokane area, however there are several
other companies that also run parking facilities and issue parking
notices. The payment information that
Ms. provided in her complaint is not a payment to any affiliated Diamond
Parking Services company. I believe the
issue is that there are multiple notices issued to Ms.’s license plate
number from multiple companies. The receipt provided lists “Spokane, WA,
Parking, 601 West Riverside Ave”, Diamond parking does not have a parking lot or
any operation at that address. Ms.
has been in contact with our Parking Services division and they have
communicated this information to her and ask her to contact the company that
she made the payment to clarify what she had paid off with that company. There is one parking company in town that has
an address listed at 601 W Riverside as ABM has a facilities office at that
address. Using the receipt provided we were able to look up the notice that was
paid by Ms. which was to ABM a copy located at the bottom of Letter. There were
two notices issued to Ms. on 1/21/2020 in different locations operated by
different companies. The notice issued by Diamond parking occurred on 1/21/2020
at 6:56pm, in parking lot B269 located 400 west Sprague Ave. A parking notice was placed on the vehicle at
that time for the amount of $30. On
2/5/2020 a late fee was added bring the parking notice to a total of $60. A collections letter was sent out on
3/4/2020, to the registered owner of the vehicle to make them aware of the open
parking notice on their vehicle. Ms.
***, has been in contact with our Parking Services office to help her with
the current situation. We have offered
to reduce the amount owed to Diamond Parking, as we will waive the $30.00 late
fee that was added on 2/5/2020. Payments can be made by calling Diamond Parking
Services 800-828-4197 or by paying online through our online site at
www.diamondparking.com.Diamond
Parking takes pride in the fact that we treat every customer complaint
seriously. Due to the large volume of customers we serve, occasionally misunderstandings
do occur. All complaints are followed up
on in a timely manner to ensure that the customer is satisfied. Sincerely, Thomas
M***City
Manager, SpokaneDiamond
Parking Services
Revdex.com redacted attachments
I keep receiving parking notice fees from Diamond Parking Services, LLC regarding a ticket received by what I am assuming is the person to whom I sold the car in question. I responded to the first parking ticket notification by US mail to Diamond Parking Services stating that I no longer, nor did I at the time of the ticket, own the car in question. This error is in regards to the Chrysler Concord registered in Oregon with license plate ***, Diamond reference no. ***. In Oregon, when a car is sold, the license plates stay with the new owner, so this is not a valid way to determine ownership of the vehicle in question. I would like Diamond to contact the actual owners of the car and quit blaming me.
The parking notice *** issued 11/1/19 has
been voided. No other collection
letters will be sent to the previous vehicle owner ***. The new owner information has been
updated. Diamond Parking Service now considers
this matter closed.
Sincerely,Ray GOperations Mgr., Diamond Parking
ServicesOffice – 541-343-3733Cell – ***@diamondparking.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I continue to get late payment notices for a parking violation that I ALREADY PAID back in July 2019 from Diamond Parking Services. This has been going on for 3/4 of a year now with no signs of stopping. My partner has called approximately 4 times to confirm this payment, and each time they confirm the payment and tell us they will never send another notice again. Then, a few weeks later, we get another. The letters are worded threateningly but vaguely, stating "Act now or we will be obligated to utilize all necessary means at our disposal in order to enforce payment." This needs to stop immediately.
Thank you for bringing this concern to us.
Upon researching this parker's history we see a total of four notices:
1. The first Parking Notice was issued on April 3, 2018 at *** due to No Advanced Payment. This was voided on 4/10/18 due to the customer not understanding the parking rules so we applied a one-time courtesy removal.
2. The second was issued on April 22, 2018 at *** also for No Advanced Payment. On 7/17/2018, this notice was reduced by our Parking Services Department to $10 as an additional customer service gesture (the owner stated that their boyfriend was driving the car). The customer paid the balance in full for this Parking Notice on 7/17/18. This payment is what the customer is referring to in their letter.
3. The third and fourth Parking Notices are both currently open and these are why the parker is receiving payment reminder correspondence: a. November 9, 2018 was issued again at *** for No Advanced Payment. b. July 18, 2019 was issued at *** for No Advanced Payment.
Here are the pictures of the vehicle at the location and the proof of the lack of payment.
There are two methods of payment at this location: CallToPark and PayByPhone.Our Call to Park Inventory detail on from July 17th to 19th, 2019 at lot *** (***) shows no payment by that license plate:
Our Pay By Phone inventory detail from July 1st 2019 to July 31st 2019 under the license plate ***.No payment made at lot *** (***) on July 18th , 2019. We were only able to find a payment on the 21st.
There are also the same two methods of payment at this location: CallToPark and PayByPhone.Our Call to Park Inventory detail on from November 8th to 11th, 2018 at lot *** (***) shows no payment by that license plate:
Our Pay By Phone inventory detail from November 1st, 2018 to November 30th, 2018 under the license plate ***.No payment made at lot *** (***) on November 9 , 2018. We were only able to find a payment six days prior to this date at a completely different location.
delayed. Because of that, we have eliminated the two late fees. The payment for both open notices can be made by either going to www.diamondparking.com or calling 206-729-0590. Once this payment is made for the outstanding balance, the customer will no longer receive any correspondence from Diamond Parking.
Thank You!
Seyum D | Area Manager – Seattle Self-ParkDIAMOND PARKING SERVICE2732 1St Ave SouthSeattle, WA 98134Office: 206-284-6303 | Cell: ***www.diamondparking.com
Complaint: ***
I am rejecting this response because:
1. Your first statement that a payment was voided is patently false. I understood perfectly the parking rules for the first notice, even if your database states erroneously that I got a ticket "due to the customer not understanding the parking
rules so we applied a one-time courtesy removal." I paid the $10 for that notice, and this was my first reason for filing a Revdex.com complaint with you several years ago.
2. You did not provide the notice numbers of the two outstanding notices. Please send those to me so I can actually pay them.
Further, you should delete all data about me and my car after this is done.
Sincerely
Hi ***,Thank you for your payments. We consider this matter
resolved and have removed your personal information out of our system and will
not be contacting you again regarding these Parking Notices from 2018 and
2019. We appreciate you being a Diamond Parking customer.Thanks,Paul MOperations ManagerDiamond Parking ServiceSeattle Self-Park Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
You are welcome. Believe me, if I had a choice, I would never be a customer of Diamond Parking ever again.
Sincerely
Diamond Parking Services sent an invoice (***) on Jan 29, 2020 for a charge they claim happened on July 26, 2019. It also charges a late fee. None of it makes sense. When I started monthly parking at their lot (July 17, 2019), it was with automatic payment. Automatic payment meant they took money directly. This was supposed to avoid hassle and late fees. On Sep 21, 2019 I cancelled the monthly parking and returned the unused permit at the Post Office on Sep 24, 2019. I had to cancel in Sep 2019 because my car was vandalized while parked in their lot. It has been a nightmare that never ends.
RE: ID#***
Dear ***,
I sincerely apologize for the unpleasant experience you had while trying to resolve this parking notice. After researching your incident, it appears that you had purchased a permit for this location mid-month in July and did not have a permit displayed when this parking notice was issued on 7/26/19. We will typically ask our customers call our parking service division upon receiving their permit and have any outstanding parking notices voided that they receive during the time frame where they are waiting for the permit. I apologize if you were not given those same directions.
Below is evidence that the parking notice #*** has been voided. Please feel free to contact me directly in the future at 206-250-6911 if you have any questions or concerns.
Thank you,
David S
Diamond Parking Service
Complaint: ***
I am rejecting this response because: Doesn't address data removal
Thank you, I appreciate the help on the matter. I'm glad there's a human looking into this. Much of it doesn't make sense. I can see why your investigation may have gone that way. There are gaps. Like how the bill was created Jan 29, 2020 which is three months after I cancelled. Even more curious, the bill cites the event as July 26, 2019 which is five months in the past. Strange. So it's good to get help. Based on your description though, I'm wondering about any guesses. I understand in the absence of every piece, it's natural. I can attest that the permit was displayed. I was careful to make sure because at the time of joining, the Diamond rep volunteered advice about displaying both permits, current month and next month, exactly because I was starting mid-month. She was so helpful in telling me a story about another customer who had been written up because their permit dropped from the rear view mirror. So I fixed the two permits using velcro. There was no way these permits were going to slide off the front dash. One thought, I know the attendant takes photos of the vehicles when writing the parking notice. Did you find the photo for July 26, 2019? I have hope that the associated photo will make this clear. As long as the photo has the front windshield/dashboard, the permits would be visible.Even still, it doesn't explain how the billing works. I cancelled in Sep 2019. The bill is created Jan 29, 2020. That is three months after I cancelled. The bill cites a event for July 2019. That is five months ago in the past. Isn't it strange? Does this mean that in three more months (Jun), I'll get a new bill for a event from Feb? Do you see my confusion? Really appreciate the assistance so far, but at this time I cannot accept this complaint as resolved. To restate my request to Diamond Parking, please remove my information from your system(s). At this time, I do not have confidence in the Algorithm used by Diamond Parking system(s). That's why my request is for the removal of my information. Look at it from my point of view. How can I be sure that more bills will not appear in another three months? While Diamond Parking keeps my information in their system(s), I have to stress and worry about how they are abusing it. What new ways their Algorithm will take my information, and share it to markets other than collections.If Diamond Parking still refuses to purge my information from their system(s), I can see another way possible. I can accept an alternative option where:1. Provide documentation that PCI compliance was in place before my start date in July 2019. Since I was signed up as automatic payment customer, my credit card data was stored by Diamond Parking. Knowing that the data was protected by the industry standard would be a great relief. PCI compliance tells me that the data is stored securely, encrypted, not accessed without authorization. 2. Seeing that the bill lists "Collection Dept", the data falls under the Gramm-Leach-Bliley Act. The GLBA has the Financial Privacy Rule. Please provide a privacy notice document which clearly explains the areas that I can choose the opt-out option. It also has a Safeguards Rule, so provide documentation about the information security measures.If BOTH steps 1) and 2) can be completed by Diamond Parking, then I can agree that the incident is resolved. If both steps are done, I will have some peace of mind that my data is safe.
Sincerely
RE: ID#***Dear ***,The collection notice you received was separate and had nothing
to do with your monthly permit you purchased. This was created from a parking notice that was issued on 7/26/19. The letters you received are autogenerated
until payment is received or in your case, voided. Diamond Parking does not electronically store credit card information. Your card was stored with a PCI compliant
third party, Omnipark, in a sanitized format using token encryption. At no time
did Diamond Parking have access to your card information. I have received confirmation from our Parking
Service division that your information, including credit card, address, and
email information have been removed from this system. It is our understanding the Gramm-Leach-Billey Act, also
known as the Financial Modernization Act of 1999, that you reference applies to
financial institutions so this would not apply to our company.If you have any further questions, please feel free to reach
out to me personally at 206-250-6911.Thank you,David SDiamond Parking Service
Diamond Parking is attempting to collect on a parking ticket that is not our's, was not left on our vehicle, and was issued three hours prior to parking expiration. By Diamond Parking's own admission via a January 30, 2020 letter, photographs associated with our alleged ticket posted on their website do not match our vehicle, and the vehicle ticket visible in the windshield states a time stamp November 16, 2019 11:05pm - the collection notice states a ticket issue time of 7:46pm, three hours before the paid parking expires. Diamond Parking has requested confidential banking information to clear the matter, of which as a matter of privacy and photographs of valid parking, we will not release. The burden of proof remains on Diamond Parking to prove that the infraction is our vehicle and that we did not pay for parking; by their own written communication and online posted photographs, they have proved the infraction is not ours. We appreciate the Revdex.com's investigation of Diamond Parking's fraudulent collection efforts.
Hi
*Operations
***,I
am sorry to see you had to go to the Revdex.com to have this issue resolved. My name
is Todd I am the Operations Manager for Diamond Parking Services and I am here
to help. I see in our notes that you did contact us about this parking to
create an appeal. Part of the appeal process is for us to receive additional
information that helps support the customers statements. The parking notice was
issued because the license plate on the receipt didn’t match the license plate
on your vehicle. We understand errors happen and can often verify this
information off the last 4 digits of the credit card used to make payment. I
understand from your complaint that you did not want to provide that
information and I can appreciate that. You
stated that you had made payment on this notice which I don’t see in our
system, this parking notice was still showing open and unpaid. Because this was
your first parking notice I have voided it out as a courtesy. You can verify
this by going to https://diamond.paymynotice.com/ and entering the notice number and your license plate number. To avoid
receiving parking notices in the future please make sure that the license plate
number on your receipt or entered into a
mobile payment option matches the license plate on your vehicle. If
you have any further questions, comments, or concerns please contact me
directly at the information below. Thank
you,Todd
S
ManagerDiamond
Parking Services***@diamondparking.com509-295-6474
On 15 Feb 2020, I and my son wanted to go to see XFL, opening day. when I got to the CentryLinK Field, I was driving around to park my car. When I was driving through 4th Ave S. the Diamond Parking Service employee hand signaled me to park the car in their parking lot. As soon as in enter, both employee directed me to park my car next to the curve and pay the parking fee through Kios machine. I followed their direction parked my car next to the curve and paid for the parking fee. After the game, when I returned to the car, I notice the Payment Notice on my car windshield for improperly parked. It seems a Scam to make more money. If the parking lot was full, they should have close the parking lot and not allow any other car to come in. They lure me in to the parking lot and directed me to park my car next to the curve, turn around cited me for "Improperly Parked". The Parking fee was $8 but Improperly Parked fee is $49 before 15 days, after 15 days $79. I have sent dispute notice in writing by email as directed back of Payment Notice paper. However, customer service have denied my dispute and directed me to pay. I do not think this is fair Improperly Parked citation when the company employee directed me to park improperly.
Reference#: *** Date of Notice: 15 Feb 2020
Lot code:
Dear Revdex.com, Thank you for the opportunity to review the feedback provided by the
customer. Upon reviewing the situation, we want to apologize to the customer for their
experience. The customer parking was allowable in this situation and
unfortunately this was not properly communicated from the parking lot attendant
to the employee responsible for inspecting vehicles for payment and proper
parking. Because the parking lot checker arrived at the lot and did not
see any notes regarding this particular vehicle, he followed his procedures by
issuing a Parking Notice for Improper Parking due to the vehicle being parked
outside of the stall. Because the customer was following our parking lot attendants direction, and
the lack of communication, we have voided the Parking Notice. The
customer will not be responsible for any payments. Additionally, we will
follow up with all parking lot attendants, and our customer service
representatives, to ensure that proper communication occurs in situations like
these in the future. Thank You,Bob HArea Manager – Seattle Self ParkDiamond Parking Services2732 1st Ave S. Seattle WA 98134
We were issued a ticket in a Diamond Parking lot with a reason stating that we "walked off the lot". But that was not the case and we had a receipt from the local grocery store to prove that we shopped there. I emailed them to dispute the ticket (along with a photo of the receipt) and their response was less than friendly. The email from their appeal agent, Janell T, basically disregarded the fact that we had a receipt and still made a *** accusation that we left the property which we clearly did not. Check the grocery store video survellience for crying out loud! Lastly, they make it sound like they aren't the *** that they are by honoring a one-time courtesy waiver. *Eye rollAbsolutely the worse company you can deal with. I feel sorry for those who work there. They don't even deserve any stars.
If you would like a review of your notice please provide a reference number and any documentation you may have to your Revdex.com case rep. I would suggest using the complaint portal with the Revdex.com.
Received collection notice for parking violation in park city Utah. I have never been there. My car was tucked in my garage the whole weekend on that date. The license is incorrect on form. Collection for 90.oo
We apologize Mr. for the hassle this has caused you. It was
simply a checker error. One of our checkers missed a number on the license
plate causing the error. Your ticket has been voided and everything is clean
now under your name. Once again sorry for the trouble.
Thanks John C Regional Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
February 11, 2020 I parked at the *** located on Monroe in Spokane WA. I had an appointment with *** the housing advocate at 10 AM. The *** serves women fleeing domestic violence. From the time it took me to get out of the vehicle go to the front desk and grab a parking pass and come back to place the parking pass on the dash there was a parking violation. I left the parking pass on the dash anyways. I went back inside and proceeded to meet with the housing advocate. I was told to call diamond parking. I called diamond parking and the woman on the phone said to email the email address on the back of the ticket and it would be taken care of. I emailed the email address and was lied to by Megan M she stated they didn’t have the authority to remove parking violations, even though they are the ones who wrote it, and that the *** could void the ticket. I went back into the *** and was informed that diamond parking has been targeting victims of domestic violence and giving tickets after people park and does not allow them enough time to grab a parking pass to place on their dash. This has been an ongoing issue with diamond parking. Instead of voiding parking tickets that never should have been issued diamond parking is too greedy and is forcing the *** to spend $30 of domestic violence survivor funding to cover tickets.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The employees should be trained better on directing people where to go to void the tickets. Instead of me waiting on hold on the phone and then email it should have been a simple “go to the housing advocate and she can void it”. The front desk woman at the Y told me that they are required to pay the tickets and have to send it to accounting to get it paid.
Sincerely