Diapers.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] ,I am so sorry to hear that the formula was delivered one day past the shipping estimate that we gave on the website at the time of purchaseWe understand formula is very important; we are also sorry that you had to purchase formula locallyUpon investigation, I can see that the tracking information states that the order was delivered on the 04/@ 3:PMWith that being said, I am empowered to apply a refund of $(over 20% of the order) back on your American Express ending in [redacted] and you will see that on your credit card statement in 1-business days.On our website it does state our shipping and delivery policyHere is the details:Free 2-Day Delivery or Faster on $49+ With "FREE 2-DAY DELIVERY or faster on $49+," you receive free shipping on all orders to the continental United States from any of our sites, if your order includes at least $of merchandise (excluding gift-wrap and taxes).Thank You and Once again, I am sorry about the formula not arriving the next day as originally estimated.Sincerely, [redacted] Diapers.com Customer Care

Complaint: [redacted] I am rejecting this response because: This is infuriatingI did not ask to cancel, I asked for a refund and acknowledgement of advertisingDo not condescend to me; I know we do not receive full sized products, but you promise "deluxe sized" samples, and not the free handouts offered at many retailersThis month, we paid for what we could have gone out and bought for freeStop acting as though your customers don't understand the concept Regards, [redacted]

We took a look into the customer’s account and although the New Customer Discount should not have been applied to the customer’s account because they had used it before, we went ahead and provided the customer with a refundPlease reach out to me if you have any questions

Our shipping policy is on our site and states that :http://www.diapers.com/helpcenter/ship-delivery"2-DAY DELIVERY or faster" does not apply to: We are not responsible for delays caused by the carriers which may also delay delivery times.Estimated delivery times will be noted
directly on the product detail page, in your shopping cart at the time of your order and in your order confirmation emailActual delivery times are subject to change.The following may result in delayed shipping or delivery: - Incorrect shipping address - Shipping address does not match billing address - Payment delay or issue - Canceling items, combining orders or changing your shipping address - Orders held because they contain a large quantity of a single item that would cause inventory depletion - *** failure to deliver (e.gsevere weather conditions) - Customs clearance procedures

A full refund was given to the customer.This is the email we had sent today to the customer: Dear ***,I wanted to extend to you an email letting you know that we are so sorry that the Sample Society Gift Box is not what you expectThe gift box does contain "samples" and not full size productI
extended a $refund back to your Visa ending in You will see that refund in 1-business days on your credit card statementI also cancelled you from the sample Society membership.Once again, I am so sorry for that the Sample Box did not meet your expectationsIf you have any other questions, don't hesitate to reach us at *** or ***We are available hours a day, days a week.Sincerely,***

Dear ***,We did give a full refund for the Sample Box and did not ask for the Sample Box back, which is free of chargeOur advertising and descriptions are accurate and we did not advertise. As far as BeautyBar.com is concerned, we resolved the issue.Sincerely,***BeautyBar.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello, We have received your letter dated as of December 3, Please be advised that this matter has been resolved and we have issued the consumer a check in the amount of $Please feel free to contact me if you have any questionsSincerely,

I did check on the order ***The items were replaced and deliverd.; Also the $refud was increased on 03/to $on their *** payment method.Sincerely,TimothyDiapers.com Customer Care

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted]I'm sorry the [redacted] pasta sauce is more expensive than you had expected. We do our best to try to have competitive prices, but it is true that sometimes we won't have the cheapest prices around.In this particular situation, I do see that the price of this sauce has gone up over time. In...

addition, and item like this is often going to be more expensive online than at the store. This is because a brick and mortar store will take a financial loss on certain items, in order to attract you to the store and then make their money on different items. Due to the nature of online shopping, we're not able to follow that same business plan. Looking at other online retailers, I do see that some sites have this product for less than we do, but many of those sites will then charge a shipping fee, negating that price difference. On [redacted], two of the other sellers have this listed for less than us, but one has a shipping fee of $5.21 and the other $5.49, making the actual cost of the item roughly the same as us (one actually being slightly less and the other slightly more).[redacted] we're going to refund you for the pasta sauce. The refund of $18.70 will be back on your original method of payment within 3 to 5 business days. There's no need to return the jars, but please keep in mind going forward that while we try to have a competitive price, we can't guarantee that our prices are the cheapest. Often, you will find that certain items are cheaper at a physical store, and this is just due to the different natures of the businesses. A brick-and-mortar store can afford to take a loss on an item in a way that online retailers can't, and while at first glance our sauce is more expensive than other online retailers, once shipping is factored in that isn't the case.I'm sorry this sauce was more expensive than you were expecting, [redacted] If you have any questions, you know where here 24/7 at [redacted] and [redacted]Thank you,BrytonCustomer CareSoap.com

I'm sorry that you did not receive your refund. I do see that the $500.00 refund was put through on our end on 1/30. Someone should have called you, and they said the left a voice mail explaining the refund, so we apologize if that was not received. This refund should post within 3 to 5 business...

days back on the original method of payment, so you may be seeing it post very soon or already by now. Again, our apologies for the delay in receiving your refund. The refund has been processed and should have posted already or be posting shortly. If you have any comments or concerns, please know we're here 24/7.Thank youCustomer CareDiapers.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,Thank you for contacting Diapers.com. I will be able to look into this issue of order [redacted] for you. The order in question was marked as delivered and signed for by a "Solis" on August 5th, 11:50 AM. This order was delivered in 2 shipments. The UPS tracking numbers are [redacted]...

[redacted]. Also the address is a freight forwarder and we have a  policy on freight forward deliveries: Using a freight forwarder to ship items internationally may result in complications that are not covered by us. When a freight forwarder is used, the following terms will apply and this is available on our website:(We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to the freight forwarder. This means that we are not able to provide a replacement of, or refund for, any goods delivered to a freight forwarder. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by the freight forwarder will be your responsibility.You (or the freight forwarder if you so designate) become the exporter of the goods and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. We must not be listed on any export or import documentation (e.g., import or export declarations, invoices, packing lists, etc.).Products not offered through our international shipping program and exported by you through a freight forwarder may not be returned. Please see our International Returns section. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to us upon receipt of the goods at our fulfillment center.)The customer has called several many about this incident and never has mentioned a dead animal or droppings in the package.In light of this investigation, no refund is to be given. Sincerely,[redacted]Diapers.comCustomer Care

Complaint: [redacted]
I am rejecting this response because: Not true, your employer told me when I contacted them about shipping that I was just and too bad for you. You never offered expedited shipping or anything. I could not contact you on the weekend! Stop advertising things you can not hold true and then tell your customers well that sucks. Your business practices and the way you handle customers is appalling. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is infuriating. I did not ask to cancel, I asked for a refund and acknowledgement of false advertising. Do not condescend to me; I know we do not receive full sized products, but you promise "deluxe sized" samples, and not the free handouts offered at many retailers. This month, we paid for what we could have gone out and bought for free. Stop acting as though your customers don't understand the concept. 
Regards,
[redacted]

Good Afternoon,Thank you for contacting [redacted] We are so sorry that your order [redacted], and your [redacted] account wasdeactivated.I will be able to look further into this for you. Uponreview of this order I can see why the order and account was cancelled.Due to security reasons with the...

payment method, we didcancel the order and the account. For protection ofthe customer, we cannot provide any further more details via email and ifyou would like to have further informationas to the specifics, please contact us @ ###-###-#### and ask to speak withour Tactical Operations Team.If you have any other questions, don't hesitate to reach usat [redacted]or ###-###-####. We are available 24 hours a day, 7days a week.Sincerely,[redacted]Customer Care[redacted] [redacted]

We took a look into the customer’s account and although the New Customer Discount should not have been applied to the customer’s account because they had used it before, we went ahead and provided the customer with a refund. Please reach out to me if you have any questions.

Hello [redacted]I'm sorry that you won't be able to use this gift card on our site. We understand that this is a terrible customer experience, and we're sorry for any inconvenience this may have caused. Unfortunately, we could only address the purchaser of the gift card, not the recipient. For...

various reasons, the contact information of the recipient is not put into our email lists and data, and we were only able to contact those with accounts on our site concerning the site closure.We do apologize that you will not be able to use the gift card on our site, [redacted]. The original purchaser is going to be receiving information concerning their credit, and we're sorry that we weren't able to contact you and address this with you. As our site and company ceases to operate, we have worked to make sure that unused gift cards and credits go back to the owner. Unfortunately, if a gift card was not used on our site, we were only able to return that credit to the purchaser. We apologize for any inconvenience this may have caused.Sincerely,Diapers.com Customer Care