Diapers.com

Dear [redacted],I am so sorry to hear that the formula was delivered one day past the shipping estimate that we gave on the website at the time of purchase. We understand formula is very important; we are also sorry that you had to purchase formula locally. Upon investigation, I can see that...

the tracking information states that the order was delivered on the 04/25 @ 3:56 PM. With that being said, I am empowered to apply a refund of $15.00 (over 20% of the order) back on your American Express ending in [redacted] and you will see that on your credit card statement in 1-3 business days.On our website it does state our shipping and delivery policy. Here is the details:Free 2-Day Delivery or Faster on $49+ With "FREE 2-DAY DELIVERY or faster on $49+," you receive free shipping on all orders to the continental United States from any of our sites, if your order includes at least $49 of merchandise (excluding gift-wrap and taxes).Thank You and Once again, I am sorry about the formula not arriving the next day as originally estimated.Sincerely,[redacted]Diapers.com Customer Care

Good Afternoon,I spoke with our tactical support team and he sent me a copy of an email from us to you on 06/18. This explains it in depth:DearDiapers.com Customer, Please take the time to read this message - it contains important informationabout your Diapers.com account. After careful review of...

your account, we believe it may have been accessed by athird-party. It seems that someone obtained your personal account and/orfinancial information elsewhere, and used it on Diapers.com to access youraccount. Please note that an unauthorized order was placed. However, we wereable to cancel the order before any charges were made on your credit card. We have taken immediate steps to secure your account. We’ve inactivated youraccount to prevent further access by the unauthorized third-party. It is important to know that Diapers.com accounts can only be accessed by thosewho know personal, specific information about you and your account, includingyour email address and Diapers.com password. As mentioned above, it appearssomeone obtained this personal account information elsewhere and used it onDiapers.com to access your account. While it is not clear how this happened in your case, we do know that personalaccount information is often obtained by scam artists who send unsolicitedemail to unsuspecting users asking them to "update" their accountinformation. The email usually contains a link to a website that is controlledby the thief asking the user to submit personal information including emailaddress, password, credit card number, and other relevant information. Once theinformation is obtained, the scam artist can then gain access to numerousonline accounts since many internet users frequently use the same user name,email address, password, and financial information at multiple web sites. Please know that Diapers.com employees will *never* ask for your password,credit card number, date of birth or Social Security Number via email. Although it appears someone did access your Diapers.com account, they would nothave been able to view your full credit card numbers as they are neverdisplayed on our site. However, it is possible your credit card numbers mayhave been compromised at the time your other personal information was obtained.Therefore, we suggest you carefully review recent credit card statements tocheck for any unusual activity or unauthorized charges. In the future, you can protect your Diapers.com password and account byfollowing some of these safety tips: --------------------------------------------------------------------------------...⇄ Choose a good password: Use at least 8 characters and a combination ofletters and numbers. Do not use single dictionary words, your name or otherpersonal info that can be easily obtained, or a password that contains part ofyour email address. 2. Password protection: Avoid using the same password at multiple sites or foryour email account. Do not share your password with others. 3. Account protection: Be cautious of unsolicited emails that appear to comefrom reputable online shops or services that ask you to submit personalinformation such as your credit card number, email address, and password. Oftenthese emails will look as though they come from the company you're familiarwith, and the email will ask you to click on a link and "sign in".You should never provide this kind of personal information in an unsolicitedemail. Please do not hesitate to contact our Customer Care team by phone (toll-free)at [redacted]if you have any questions. We are here to help 24/7. Sincerely, Diapers.com, a Familyhood site Thank You,[redacted]Supervisor, Tactical Operations and Support

I spoke with our supervisors and this issue was resolved. We sent out the correct product and as a courtesy, let them keep the wrong item. The cistomer was content with this solution.

Review: I subscribe to BeautyBar's Sample Society. It explicitly states on their website that each month, subscribers will pay $15 dollars, plus tax, for five deluxe and full sized samples. This month, subscribers received samples that are not only tiny in size, but are free at various other retailers (Sephora, Ulta, etc). While the value is underwhelming, the issue that I and many other subscribers have is the description of what we should receive each month. BeautyBar has made it clear that they intend to neither refund nor make amends for the issues this month, and the complaints and responses are readily available on their Facebook page. What they advertise is, simply, false. Others that may be interested in using the service should be made aware that they are paying for items that are, essentially, free at other stores. In addition, they have attempted to placate their many angry consumers on facebook by repeatedly saying that "although small, you don't need a lot of product to achieve great results." They seem to completely ignore the fact that their consumers are mad because they have been lied to about what they would receive.Desired Settlement: That BeautyBar adheres to what it advertises. If it insists on sending is such irritatingly tiny products, they should not be allowed to describe them as "deluxe sized." I paid $15 for junk this month and I am NOT pleased with the product or the company's response to my email and other subscribers.

Business

Response:

A full refund was given to the customer.This is the email we had sent today to the customer: Dear [redacted],I wanted to extend to you an email letting you know that we are so sorry that the Sample Society Gift Box is not what you expect. The gift box does contain "samples" and not full size product. I extended a $15.00 refund back to your Visa ending in 8488. You will see that refund in 1-3 business days on your credit card statement. I also cancelled you from the sample Society membership.Once again, I am so sorry for that the Sample Box did not meet your expectations. If you have any other questions, don't hesitate to reach us at [redacted] or [redacted]. We are available 24 hours a day, 7 days a week.Sincerely,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is infuriating. I did not ask to cancel, I asked for a refund and acknowledgement of false advertising. Do not condescend to me; I know we do not receive full sized products, but you promise "deluxe sized" samples, and not the free handouts offered at many retailers. This month, we paid for what we could have gone out and bought for free. Stop acting as though your customers don't understand the concept.

Regards,

Business

Response:

Dear [redacted],We did give a full refund for the Sample Box and did not ask for the Sample Box back, which is free of charge. Our advertising and descriptions are accurate and we did not false advertise. As far as BeautyBar.com is concerned, we resolved the issue.Sincerely,[redacted]BeautyBar.com

Review: I returned a few items to diapers.com and anticipated a credit in the amount of $130. I did not receive that and called after a month. I was told there was a miscommunication between departments. I pressed them to solve the problem and within a few days I was issued a credit. This was in Feb. When I went to use the credit a few months later there was NO MONEY in the account. Usually, I would have presumed I used the credit but I knew this time I hadn't purchased anything from diapers.com. I called and they reported that the credit had "expired." I told my husband and he said this is illegal in the state of California. I called again and they said they could reissue the credit. I assumed that there was a mistake but again when I went to use it for Christmas gifts I was at a zero balance. Again, I called and found out the COMPANY POLICY OF DELETING CREDITS A FEW MONTSH AFTER THEY ARE ISSUED. I think this is a horrific injustice and seems to be a company policy. Please look into this to protect the thousands of people who many not realize their credits are being deleted without their knowledge

THANK YOU!!!!!Desired Settlement: A close examination of this company's policy of deleting credits issued to individuals within a few months. This should be illegal.

Business

Response:

Hello, We have received your letter dated as of December 3, 2014. Please be advised that this matter has been resolved and we have issued the consumer a check in the amount of $130. Please feel free to contact me if you have any questions. Sincerely,

Review: I attempted to complete my purchase online using a [redacted] gift card. Due to card not being registered to me, the transaction was declined. Gift cards do not require registration, but as an extra level of security, registering it does match information with regards to billing. The original transaction amount was put into pending status twice as I attempted the transaction a second time as requested by the customer service person on the phone with me. We proceeded to complete the transaction on another card. She told me my money would be released within 24 hours. When contacting wag.com to address, I received conflicting information from majority of appx. 9 persons spoken with. We even conferenced in the servicing company for the gift card who could see the transaction, but stated it was on hold at the wag.com end with an authorization pending. That person also informed wag.com staff that they needed to contact their merchant services to release this hold before the normal time it would take to automatically fall off. Wag's staff proceeded to tell me that they didnt have a merchant services area. After several days of conversing with CSR's and managers, I asked for a higher level of management who informed me that their billing was done by a third party, but she continues to discount the provider and my knowledge of the process as well. In the end, I am still out of money, having to wait because no one wants to take the initiative to contact the third party to have this authorization released.Desired Settlement: I'd like to have my money returned to my card immediately and not having to wait 7-10 days for it to automatically happen.

Review: The seller's website states the following: your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within days of the sale date and issue a full refundWe will also pay for the return shipping(http://www.diapers.com/helpcenter/returns.qs)I have been a customer since Recently, after moving I started experiencing issues with deliveries from this companyTwo separate orders were not delivered by the carrier, even though that same carrier was delivering orders I placed with different companiesAfter two replacement packages for one of the orders were not delivered I cancelled the orders in question, because they were for baby items such as formula, baby food...etcAfter having issues with receiving a refund for one of the orders I cancelled, I disputed the charge with my credit card companyThe seller is now refusing to provide me with a return label for two items that were ordered prior to any issues I started experiencing with the sellerIn addition, the seller is engaging in intimidating tactics by telling me that my account has been flagged for "fraudulent activity" and turned over to their Legal Department and that they cannot do anything for me, because I am disputing a charge with my credit card companyI have been their customer since and never disputed a charge until recently so for the company to insinuate that I have engaged in fraudulent activity is a very serious accusation and slander.Desired Settlement: I would like Revdex.com or another agency to fully investigate the company's refund procedureEven with previous returns I had to contact the company on more than one occasion to "remind" them to issue credit to my credit card

Review: I purchased four [redacted] diapers. I used a discount code at check out. The transaction went through with those discount codes. I noticed that they altered the price on my original invoice to the regular price. They never once notified me and asked if I still wanted the product at the regular price. There are cheaper websites so I would have never agreed to the original price as listed.

I called the company. After some time, the rep got angry with me and stated they would give me some discount but not the full discount I originally agreed to when purchasing. I don't think this is professional. Either I should have been contacted and told my purchase was ineligible for the discounts or the order cancelled. It should not have been altered in price behind the scenes.Desired Settlement: I either would like to return the items or receive the full discount that I agreed to. The difference in what they offered and what should be given back is $16.01. I'm asking for either full refund of items and items returned or original amount of transaction agreed upon when I clicked purchase which is $63.96. So total refund would be $36.

Review: This is a copy of the letter I sent to Diapers.com.

I would like to voice my concern over the lack of customer focus at Diapers.com. I recently placed a large order for formula which was due to arrive this past Saturday (2/28/15). I continued to check [redacted] and noticed that there was zero progress from 2/25/15.

When I called Diapers.com the customer service rep (who was helpful) notified me that normally when you see this on the [redacted] side it means that there is a lost package.

The fact that I was the one who had to notify you that my package was lost is quite concerning.

The CSR (customer service rep) then told me that my package would be reordered and arrive Wednesday 3/4/15. I must say that was a disappointment because your organization has forced me to make trips to [redacted] to spend incremental funds (above what I expected to spend with you) and my time replenishing my formula supply.

In the end I was offered $10 for my troubles. I asked for the product to be sent overnight and was denied. Now my product will arrive on 3/4/15 over 1 week since my original order date. I feel that $10 does not take care of this issue. Diapers.com lost my package, I was forced to discover this by calling. Diapers.com was unwilling to expedite my package as I am about to decide what retailer I spend $1,000's of dollars with on baby supplies.

In a time where customer service and connectivity is paramount, I am shocked at your company's inability to take responsibility and mend a potentially long term customer relationship before it takes shape.

At this point I will not only recommend any other retailer to friends and family, but share the fact that despite its competitive prices Diapers.com is not committed to its customers and the best idea would be to find another to company work with.Desired Settlement: I would like Diapers.com to set up supply chain controls where they will know if a product is missing or late and have process in which they notify their customers. I would also like Diapers.com do more to rectify lost packages in the form of overnighting missing items to customers if a package is lost, instead of showing no sense of urgency and applying a small $10 credit to the accounts of their customers.

Business

Response:

I did check on the order [redacted]. The items were replaced and deliverd.; Also the $10.00 refud was increased on 03/01 to $25.00 on their [redacted] payment method.Sincerely,TimothyDiapers.com Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: They lie on the website that you receive your product by tomorrow. I had a situation. My baby food was out, they said on the delivery date TOMORROW (Friday). So, felt comfortable to place the order. However, when friday (4/24/2015) is almost gone and I called them, they said its not coming Friday, just apologized. I came to work and my wife couldnt go out with 2 months old and there was no baby food at home. Baby started to cry, I had no alternative other than taking off from work and come home buying from outside. My baby cried for long. They lie to millions of customers. They did the same thing last time, luckily we had food at home. This time we didn't.Desired Settlement: This is first complaint about this. Not sure what would be the outcome. I was thinking to file a law sue. This is unacceptable. How come they can lie to millions of customers and get a way with this. They are cheaters. This business should be closed. Today my baby suffered from it. I make $105 per hour. I had to leave from my job to buy the food because it was not delivered. I wasted $105*8=$840 due to not being able to work. This is the order number, when I am writing, it is still not delivered order id: [redacted] I have all the proof you need. Minimum outcome should be my 1 day of work worth of pay = $850. Please, tell them if they do not agree, I would file for 1 million dollar on court. Its a promise to them. Thanks for your help

Business

Response:

Dear [redacted],I am so sorry to hear that the formula was delivered one day past the shipping estimate that we gave on the website at the time of purchase. We understand formula is very important; we are also sorry that you had to purchase formula locally. Upon investigation, I can see that the tracking information states that the order was delivered on the 04/25 @ 3:56 PM. With that being said, I am empowered to apply a refund of $15.00 (over 20% of the order) back on your American Express ending in [redacted] and you will see that on your credit card statement in 1-3 business days.On our website it does state our shipping and delivery policy. Here is the details:Free 2-Day Delivery or Faster on $49+ With "FREE 2-DAY DELIVERY or faster on $49+," you receive free shipping on all orders to the continental United States from any of our sites, if your order includes at least $49 of merchandise (excluding gift-wrap and taxes).Thank You and Once again, I am sorry about the formula not arriving the next day as originally estimated.Sincerely,[redacted]Diapers.com Customer Care

Review: Soap.com ignored my request for replacing damaged items and failed to offer customer assistance.

Soap.com ignored my request for a more secure and proper packing of boxes items are sent in.

Soap.com refuses to admit their inadequate business practice by ignoring customer feedback.Desired Settlement: I would like the damaged items replaced in perfect condition.

I would like the box they send the items in to be packed properly and professionally, every single time.

I would like soap.com to improve their attitudes toward customers.

Review: I received an email on June 17th, 2015 from diapers.com stating I placed an order. The name of the person the email addressed in the salutation was not mine, but somebody named [redacted]. I live in NY, the shipping address for the order was in California. The next day, the 18th, I received another email stating my order had shipped. I then received an email on the 18th or 19th from diapers.com saying my credit card had been compromised. I was told to call my credit card company in the email. Today I called diapers.com and informed them of these emails. I let them know the credit card is not one whose numbers I was familiar with, but that that didn't mean it wasn't mine. I told them I was concerned that it was a card in my name that I wasn't familiar with, that I may have cut up, or that perhaps somebody created in my name without my knowledge. I informed the representative that I did not have an account with diapers.com, but that my email address was in their possession so I must be involved somehow. I kept being asked if the card used was mine, to which I kept saying I didn't know. I kept asking her if it was in my name, to which I was given inconsistent answers. I then asked if she could check and see if there was an account I didn't know about in my name, to which I kept getting the answer that I should disregard the emails and that there was nothing to worry about. I told her I was worried, to which she told me she was forwarding the information to the fraud department and that they would call me. I informed her several times, as she continued to say this, that she didn't gather a phone number from me. She was about to hang up when I said it again. She said "I was about to get it from you". I asked to speak to a supervisor and was transferred. He informed me that there was no way I could talk to the correct department but that they would contact me. I am still waiting for their call.Desired Settlement: I want to know how my email was involved, if my credit card was involved, and how I am involved in orders from California. It is not right that a company can sent you an email saying your account is compromised and have nobody you could speak with in their company about it. I think they should allow customers to speak to their fraud department.

Business

Response:

Good Afternoon,I spoke with our tactical support team and he sent me a copy of an email from us to you on 06/18. This explains it in depth:DearDiapers.com Customer, Please take the time to read this message - it contains important informationabout your Diapers.com account. After careful review of your account, we believe it may have been accessed by athird-party. It seems that someone obtained your personal account and/orfinancial information elsewhere, and used it on Diapers.com to access youraccount. Please note that an unauthorized order was placed. However, we wereable to cancel the order before any charges were made on your credit card. We have taken immediate steps to secure your account. We’ve inactivated youraccount to prevent further access by the unauthorized third-party. It is important to know that Diapers.com accounts can only be accessed by thosewho know personal, specific information about you and your account, includingyour email address and Diapers.com password. As mentioned above, it appearssomeone obtained this personal account information elsewhere and used it onDiapers.com to access your account. While it is not clear how this happened in your case, we do know that personalaccount information is often obtained by scam artists who send unsolicitedemail to unsuspecting users asking them to "update" their accountinformation. The email usually contains a link to a website that is controlledby the thief asking the user to submit personal information including emailaddress, password, credit card number, and other relevant information. Once theinformation is obtained, the scam artist can then gain access to numerousonline accounts since many internet users frequently use the same user name,email address, password, and financial information at multiple web sites. Please know that Diapers.com employees will *never* ask for your password,credit card number, date of birth or Social Security Number via email. Although it appears someone did access your Diapers.com account, they would nothave been able to view your full credit card numbers as they are neverdisplayed on our site. However, it is possible your credit card numbers mayhave been compromised at the time your other personal information was obtained.Therefore, we suggest you carefully review recent credit card statements tocheck for any unusual activity or unauthorized charges. In the future, you can protect your Diapers.com password and account byfollowing some of these safety tips: --------------------------------------------------------------------------------...⇄ Choose a good password: Use at least 8 characters and a combination ofletters and numbers. Do not use single dictionary words, your name or otherpersonal info that can be easily obtained, or a password that contains part ofyour email address. 2. Password protection: Avoid using the same password at multiple sites or foryour email account. Do not share your password with others. 3. Account protection: Be cautious of unsolicited emails that appear to comefrom reputable online shops or services that ask you to submit personalinformation such as your credit card number, email address, and password. Oftenthese emails will look as though they come from the company you're familiarwith, and the email will ask you to click on a link and "sign in".You should never provide this kind of personal information in an unsolicitedemail. Please do not hesitate to contact our Customer Care team by phone (toll-free)at [redacted]if you have any questions. We are here to help 24/7. Sincerely, Diapers.com, a Familyhood site Thank You,[redacted]Supervisor, Tactical Operations and Support

Review: I placed an order on their website for $118 worth of baby products, personal care products and household items on Wednesday evening. When I was browsing their site I saw several banners and messages claiming free two-day shipping. When I was at checkout the site displayed a "guaranteed delivery by Friday" message. After placing the order I received a confirmation email stating that the order was received and would be delivered by 8:00 pm on Friday. I received an email from them on thursday morning stating that the order had shipped and would arrive before 8:00pm on friday. I did not receive the order on friday. when I contacted them they told me that their shipping company [redacted]) indicated "recent weather has caused delivery delays". However I live within 50 miles of their shipping center and there was no significant weather in the area since the time I placed the order. I believe that they never had the capacity or intention of delivering the order on Friday. I am claiming that the banners and messages throughout their website, the guaranteed delivery message displayed at checkout and both emails that I received were deceptive and advertised a delivery timeline that they did not have the capacity to provide. When I called to complain they did not offer a satisfactory solution.Desired Settlement: I want them to stop displaying deceptive banners, general messages and checkout messages and to stop sending emails with deceptive information

I want them to provide me with a credit equal to the amount of the original purchase

Business

Response:

Our shipping policy is on our site and states that :http://www.diapers.com/helpcenter/ship-delivery"2-DAY DELIVERY or faster" does not apply to: We are not responsible for delays caused by the carriers which may also delay delivery times.Estimated delivery times will be noted directly on the product detail page, in your shopping cart at the time of your order and in your order confirmation email. Actual delivery times are subject to change.The following may result in delayed shipping or delivery: - Incorrect shipping address - Shipping address does not match billing address - Payment delay or issue - Canceling items, combining orders or changing your shipping address - Orders held because they contain a large quantity of a single item that would cause inventory depletion - [redacted] failure to deliver (e.g. severe weather conditions) - Customs clearance procedures

Review: order [redacted]. I ordered some shoes. Because my mums house just got burned down and we have absolutely nothing. Only the clothes on our backs. At first the shipment was sent to the wrong place. I called in but was ignored. I worked with the shipper and received the package eventually. When I received it there was a dead rat with rat droppings inside my package. This is a health hazard. The shipper refused to take the package back because it "endangered the health of their employees" I want my money back. All of it! This is disgusting to put it lightly. I will be posting my complaint on my blog and on social media! This company boasts about legendary customer service but they have very bad service and I can't shake the thought of rats running around the warehouse!!Desired Settlement: order [redacted] I ordered some shoes. Because my mums house just got burned down and we have absolutely nothing. Only the clothes on our backs. At first the shipment was sent to the wrong place. I called in but was ignored. I worked with the shipper and received the package eventually. When I received it there was a dead rat with rat droppings inside my package. This is a health hazard. The shipper refused to take the package back because it "endangered the health of their employees" I want my money back. All of it! This is disgusting to put it lightly. I will be posting my complaint on my blog and on social media! This company boasts about legendary customer service but they have very bad service and I can't shake the thought of rats running around the warehouse!! I want my money back

Business

Response:

Hello,Thank you for contacting Diapers.com. I will be able to look into this issue of order [redacted] for you. The order in question was marked as delivered and signed for by a "Solis" on August 5th, 11:50 AM. This order was delivered in 2 shipments. The UPS tracking numbers are [redacted]. Also the address is a freight forwarder and we have a policy on freight forward deliveries: Using a freight forwarder to ship items internationally may result in complications that are not covered by us. When a freight forwarder is used, the following terms will apply and this is available on our website:(We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to the freight forwarder. This means that we are not able to provide a replacement of, or refund for, any goods delivered to a freight forwarder. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by the freight forwarder will be your responsibility.You (or the freight forwarder if you so designate) become the exporter of the goods and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. We must not be listed on any export or import documentation (e.g., import or export declarations, invoices, packing lists, etc.).Products not offered through our international shipping program and exported by you through a freight forwarder may not be returned. Please see our International Returns section. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to us upon receipt of the goods at our fulfillment center.)The customer has called several many about this incident and never has mentioned a dead animal or droppings in the package.In light of this investigation, no refund is to be given. Sincerely,[redacted]Diapers.comCustomer Care

Review: I recently returned a product that I bought at Casa.com, and they said that they gave me a refund. However, I did not get the money because my account was already closed. I explained about it to the customer service of Casa.com several times, and always they would contact you. They have never contacted me.Desired Settlement: Please send me a check for a refund as soon as possible.

Business

Response:

This letter is to confirm that our accounting department has sent the refund check today.

I hope you are having a wonderful Wednesday. Case number is [redacted].

Take Care,

Quidsi Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Wag.com and it's agents continually make false statements to sell their products. More then once I have had the wrong item shipped to me. Recently I called because I wanted a citronella spray collar for my dog. The agent told me they had skins available, so I ordered the collar and skin assuming as the agent had told me they where compatible. Upon receiving it I discovered the skin did NOT fit the collar. I called back and was directed to the manufacurer who informed me the skin was for a different model that Wag.com didn't carry and was about triple the price. Both the agent and her supervisor where very rude and demeaning during the call offering no solutions except to return the bark collar and get my money back. I ordered it because I needed it and feel they should be responsible for the costs of getting me the collar they should have sold me to go with the pink skin they sold.Desired Settlement: I feel Wag.com should be responsible for replacing rhe collar I got with the correct collar for the skin I ordered. This is many in a long stream of problems, me and my family and friends who have been using them will probably take our business elsewhere.

Review: The website shows you can make money referring customers to there website and that's what I did I referred people threw my Facebook, Instagram, printed posters n hung them everywhere and even had people help spread the word! I made $1,300 in credits and they refuse to give me my credits because I made too much and they think and assume I shared my code on some type of website. I worked really hard on spreading the word and made my credits and now they won't give it to me. So they are making more money thanks to me but I won't get the credit for it.Desired Settlement: I want the credits that are owed to me for referring them customers.

Business

Response:

THIS CUSTOMER'S REFER-A-FRIEND CODE WAS TERMINATED DUE TO VIOLATING OUR TERMS AND CONDITIONS BY POSTING THEIR CODE ON COUPONCABIN; ANYCODES.

PROGRAM TERMINATION

Quidsi, Inc. and/or its affiliates (hereinafter the "Company") reserves the right in its sole discretion, for any reason, to terminate all or any portion of the Program by giving notice to this effect by means of a posting on the homepage of www.diapers.com, www.soap.com, www.wag.com, www.yoyo.com, www.casa.com, www.vinemarket.com, www.afterschool.com, www.bookworm.com, www.look.com and www.beautybar.com (these websites, along with any new websites introduced, owned and operated by Quidsi, Inc., the "Websites") and/or via another method of notice, as deemed appropriate by Company in its sole discretion. In such event, unless otherwise stated in the notice, the Program will terminate at 11:59 PM Eastern Time on the 15th calendar day following the day on which such notice of termination was given.

Consumer

Response:

I am rejecting this response because:

They assume I posted my refer a friend code on websites when I told them I did not! They are upset because my code was used over 1500 times because I did exactly what they said I can do and I posted my code on social networks and printed out posters and I referred locally and on social mediA NOT on those websites they claim I did. They refuse to pay me the referrals I did and are getting paid by people I have helped them get and I am not getting my credit for it! They want u to refer people but don't want you to refer too many because they don't want you to make too much money. I have made over 1300 in credits and they owe me my credits!

Business

Response:

Unfortunately we can not give those referral credits because we do adhere to our policy on the refer-a-friend program. The terms opf service are clearly stated on the home page of Diapers.com;

https://www.diapers.com/helpcenter/termsofcredit.qs?

Please feel free to contact with any questions or concerns.

I ordered a highchair for a friend as a gift. She received just the seat pad and tray cover, not the actual high chair itself. After two phone calls they decided to tell me that they cancelled the order for the high chair and refunded me only half the amount. They also said they would not be able to give me the same price when they got the high chair in stock. Not a very happy customer and disappointed as I have ordered from them several times before and was pleased before. Will not be recommending this site anymore.

Review: This complaint is against [redacted] (owned by [redacted]).

In early-to-mid August (2015), I placed two orders. Both of them were delivered, without issue. I then placed another order on 08/31/15. Today, (09/01/15), [redacted] sent me an email, not only cancelling my third order, but also permanently deactivating my [redacted] account. As a result, I now have no way of accessing any information about my previous orders.Desired Settlement: I want my third order fulfilled, and I want my [redacted] account reactivated, so that I can access information about my previous orders.

Business

Response:

Good Afternoon,Thank you for contacting [redacted] We are so sorry that your order [redacted], and your [redacted] account wasdeactivated.I will be able to look further into this for you. Uponreview of this order I can see why the order and account was cancelled.Due to security reasons with the payment method, we didcancel the order and the account. For protection ofthe customer, we cannot provide any further more details via email and ifyou would like to have further informationas to the specifics, please contact us @ ###-###-#### and ask to speak withour Tactical Operations Team.If you have any other questions, don't hesitate to reach usat [redacted]or ###-###-####. We are available 24 hours a day, 7days a week.Sincerely,[redacted]Customer Care[redacted]

Review: I place an order [redacted] 3/10/2014.But I still have not received this package.Desired Settlement: I hope the diapers.com to deal with this error, resend a new to me or refund.....

Business

Response:

Dear [redacted],I am so sorry that your order placed on 03/10 was lost in transit. I want to let you know that I have sent out a full replacement order. Your new order number is [redacted] and will arrive on 04/15. I also emailed you an order confirmation. We always look forward to hearing from a you. Please let us know if there is anything else we can do.Please feel free to contact us again in the future should you need additional assistance. We can be reached anytime, 24 hours a day, 7 days a week at [redacted] or via email at [redacted]Have a great day!TimothyCustomer Care TeamDiapers.com, a Familyhood site