Dick's Sporting Goods

Dear Revdex.com, In reviewing this matter, we do see that there was an issue with the shipping on the original orderFor this, we sincerely apologize, but we have since shipped out a new order for the customerThe new shipment was delivered on January 2, As a means to make it up to Ms [redacted] we have emailed her a promotional code to use towards her next orderThank you and best regards, DICK'S Sporting Goods

It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr [redacted] may have experiencedFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Product Availablitliy & Price tab on the bottom of our website www.dickssportinggoods.com:” "In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s)."Due to a pricing error, the orders MrXXXX speaks of were cancelled MrXXXX did reach our corporate office on Monday 12/1/ He spoke with a Supervisor who explained the above disclosure MrXXXX shared that the Easton OH store manager was going to offer assistance if the Corporate office could not fulfill the orders After speaking with the manager of the store it was agreed to offer an appeasement of 20% off a future online order On 12/3/the Supervisor returned MrXXXX's call restating the above and offering a 20% off next online order with Dick's Sporting GoodsMrXXXX politely declined this offer.Again, we sincerely apologize for the experience and disappointment associated with this order.Sincerely, Dick's Sporting Goods

12/9/2014Revdex.com Complaint # [redacted] Dear Revdex.com,We apologize for the disappointment MrXXXX has experienced with his cancelled order Due to the pricing error on our website we are unable to fulfill the initial order placed on 11/30/ Dick's Sporting Goods has explained that we do disclose the right to cancel orders in the event of a pricing error This information is found on our dickssportinggoods homepage under Product Availability & Pricing In an effort to assist MrXXXXXX, Dick's Sporting Goods Escalation Supervisor connected with MrXXXX on 12/9/A resolution was agreed upon after discussing Terms/Conditions in regards to the Website/Price Error Approved was a $Online Gift Certificate to assist with reordering an alternate product item MrXXXXX said he will contact us back when ready to place an order using the Online Gift Certificate, providing an online promotion is active on the website, to take advantage of a promotional discount outside of the Online Gift Certificate.MrXXXX was advised if there is no active website promotion at the time of the order, he is approved for 20% off to help ensure satisfaction with the resolution MrXXXX accepted this offer.Our Escalation Supervisor is also following up directly with MrXXXX by email to re-cap the conversation and the offer presented to him on 12/9/in which he accepted.Thank you for allowing Dick's Sporting Goods the time to investigate this situation further.Sincerely, Dick's Sporting Goods

Dear Revdex.com, We again would like to express our apologies for any disappointment in Mr [redacted] 's order cancellationHowever, as outlined in the GTGT terms and conditions, his order does not qualify for the promotion Again, our office did attempt to make up for the disappointment by offering Mr [redacted] a 25% discount on a comparable item, but he refused any assistance we attempted to provideThank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction We regret any misunderstanding or inconvenience regarding our promotional offersDICK'S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or couponIf you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page, you will see a link called “Promo Exclusions” on the left side If you click there, you’ll see the brands and also a few general categories of merchandise that we are not able to include in our general promotionsThese brands are very competitive and do not allow licensed retailers of their merchandise to discount their productsAgain,we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting GoodsThank you and best regards, DICK'S Sporting Goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It appears the owner failed to read my responsesI am dissatisfied with the craftsmanship of the work performed so having them "fix the problems" is no longer an optionI have given the owner ample changes to address the problems (note there are two doors that need fixing) and he failedHe ignored me for a month - and then trespassed my property, leaving a complete mess after trying [unsuccessfully] to address part of the issuesThe owner demonstrated that he does not respect me, my time, or home by ignoring my request that I be home when they attempt to address the problemsFurther, the owner clearly stated that he and his team do NOT work in winter, so even if his company's craftsmanship was acceptable - there is no opportunity to get this resolved in the near future.I need to hire a new contractor who demonstrates quality craftsmanship, cleans up after him/herself and does not leave materials strewn about my propertyThe has dragged on long enough - and I would respectfully request payment in the amount originally requestedIf we cannot resolve this by 2/23/2017, I will file a small claims action Regards, [redacted] ***

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms [redacted] may have experiencedDue to the popularity and high demand of the North Face apparel items, our site did cancel the order the order as inventory did deplete during the process associated with sizing.Furthermore, we understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/ The item has the "Guaranteed Delivery" icon (a gift box symbol) The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}) The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotionThank you and best regards, DICK'S Sporting Goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10348327, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The numbers has no idea of this complaint and is unwilling to honor any price errors, since my background check was completed without my consent, I would like to purchase the product at the price first quoted, I will not call any number, you will have to call or email meMy background check was completed by dick's without my consent and you have madeno attempts to make truce of thisI will follow up with the local DA’s office if this issue is unsolved Regards, [redacted]

Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr [redacted] may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on It is our desire to ensure each customer has a positive experience shopping in our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting GoodsThank you and best regards, DICK’S Sporting Goods

It was guaranteed delivered on Christmas Eve or it was supposed to be freeI do not not accept promo code

MrBakerI do not except this answer and would like you to submit my response for Revdex.com to Dick's Sporting GoodsDear Dick’sIn response to your lame excuse for not honoring you’re guaranteeI find it hard to believe it’s legal and I know it’s not ethical for you to cancel the order at 3:43PM by e-mail on the day it was promised(One day before Christmas I might add) Then to get out of your obligations you want to fall back on your fine print stating the order was canceled due to lack of inventoryI feel my claim has met all the criteria below for the GTGT promotion and you are obligated to either send me the weights free of charge, or a store credit for the purchase price.I also find it offensive that you believe offering a percent off another item would make things alrightI’m sure Dick’s would appreciate your ability to turn a loss back into a profitI'm not falling for it! Man up and do the right thing!I have also filed a complaint # [redacted] with the Ohio Attorney General and contacted our local new Trouble Shooter [redacted] ***Now after stating all that lets go through the Guaranteed To Get There (GTGT) promotion Fine print If a customer places an order for one or more items starting on: Promo Start Date: 12/4/14: Order was placed on 12/13/ The item has the Guaranteed Delivery Icon (A gift box symbol): The item did! (That’s how I found out about the offer!!) The customer selected the appropriate shipping method (overnight, 2nd day, or Standard Ground): Standard Ground with the confirmation stating expected delivery between 12/16/& 12/18/ The item was not cancelled as out of stock: I did not received anything stating the item was canceled before the promised date of 12/24/The cancelation e-mail came on 12/24/at 3:43PM The item does not arrive on or before 12/24/14: I did not receive the weights on or before 12/24/

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experienceWe would like to apologize for any disappointment that Mr [redacted] may have experienced related to our $off a $purchase offerThis offer was limited to some exclusions, as with any promotionWith so much interest in these very special promotional events, our site makes every effort to provide the applicable promotional offer with eligible products In addition, our exclusions can be viewed at any time by clicking the link “Promo Exclusions,” which is located at the bottom of our websiteThese excluded brands are very competitive and do not allow licensed retailers of their merchandise to discount their products We carry their products under the agreement that we will not sell their merchandise at a discount Again, we regret any disappointment regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, Our office has successfully worked with Mr [redacted] to come to a reasonable resolution Thank you, DICK'S Sporting Goods

Dear Revdex.com, We want to take this opportunity to express our sincere apologies for the poor experience and delays associated with Ms [redacted] 's orderPlease know that all service opportunities have been addressed with all parties involved We have processed the refund to the original form of payment Again, we truly apologize and value your patronage Thank you and best regards, DICK'S Sporting Goods

Merchant's Supervisor initially indicated this was my error and they 'reserve right to change pricing...'I did receive a call yesterday afternoon offering discount on a future order (20%) - I declined indicating I regularly receive discounted offers from dick's and that was not an acceptable resolution.Additionally, they have depleted gift cards for items they subsequently cancelled without explanation- card has been disposed of I contacted local retail manager, [redacted] who gave me corporate customer cr to follow-up He was very clear in that 'there were no promises...' Of resolution At at this point I've invested more then sufficient time & effort to resolve Burden of recovering gift card value and obtaining fair resolution should not be placed on consumer.dick's advertised item/price, accepted payment and allowed transactions to process online - clearly they're at fault for deceptive advertising The only fair solution is that orders be fulfilled as promised

1) When I placed my order, the item was in stock and met all requirements for the promotion2) The email I received from Dick's did not state a reason for the cancellation of the item and I did not cancel the order3) If indeed it was cancelled because it was out of stock (as the reply to the Revdex.com stated), it was still listed on their website as in stock on Dec (days after placement of my order)I do not consider this resolved Thank you for your assistance

Dear Revdex.com,We apologize that MrXXXX was having a difficult time finding the SKLZ Pro X Triple Tee advertised in our Baseball/Softball catalog We realize this makes for an inconvenient and frustrating customer experience.On 3/4/a Dick's Sporting Goods Customer Service Representative spoke directy with MrXXXX detailing our action to resolve his complaint We have located the SKLZ Pro X Triple Tee in one of our stores that will ship it directly to MrXXXX's local store for purchase It should take approximately one week to arrive at MrxXXX's local store MrXXXX was concerned that he would not be able to use an expired coupon towards this purchase however, we have agreed to honor it due to the product not being available to purchase when the coupon was valid We also assisted with adding Bonus points to his ScoreCard account for this purchase We thank MrXXXX fo his continued patience while we worked toward an agreed upon resolution.Sincerely, Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Ms***’s complaint regarding the March 7, purchase of the F [redacted] treadmillWe understand the importance of a product meeting the needs of the customers’ expectations for performance and/or durability and therefore, DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policyDICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receiptsBeyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage.In reviewing this matter, the treadmill that Ms [redacted] requested to return is not in resalable condition given that it is used and no longer in the original packaging Our office did correspond with Ms [redacted] via email on April and 10, and we worked with the manufacturer on her behalf to identify if there was a way to assist in her complaint in that the treadmill did not fit her wellUnfortunately, there is no way to adjust the unit height or anything of that natureAgain, we regret any misunderstanding or inconvenience regarding our return policyThank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,We are very sorry to hear of MrXXXX's experience at our store There are times when customer's identify a pricing discrepancy on merchandise in our store and our associates should work with our customer to explain proper pricing and update any incorrect signage or product tags We are focused on continuous improvement so we will work directly with the store sharing this feedback and paying close attention to pricing and tags as merchandise is moved and updated on our shelvesWe would like to extend a $Bonus Certificate to MrXXXX for the disputed price He should receive this in 7-business days at the address he provided on the complaint We appreciate receiving this feedback so we can improve the shopping experience for our customers in the future.Sincerely,Dick's Sporting Goods

Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Ms [redacted] may have experienced related to her online order, which resulted in a cancellation of one of the three items orderedDICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that Ms [redacted] experienced during the Holiday seasonWith so much interest in these very special events, product can go quickly in some casesIn reviewing this matter, the order did not qualify due to not meeting two of the terms and conditions listed for the GTGT promotion:- The Licensed apparel was not advertised as a GTGT itemItems that qualified displayed the "gift box symbol," as outlined with the promotion details- The order was cancelled as out of stockThank you,DICK'S Sporting Goods