Dick's Sporting Goods

Dear Revdex.com,We regret any disappointment MsXXXXX's cancelled order has caused As stated on our website (dickssportinggoods.com) under 'Product Availability & Price', Dick's Sporting Goods reserves the right to cancel any orders relating to such pricing errors MsXXXX's online order for a Proform Hybrid Trainer at the price of $was a pricing error MsXXXXX was never charged for this order as we do not take payment until the item ships We regret to have had to cancel this order due to the pricing errorWe appreciate the opportunity to investigate MsXXXX's order We sincerely apologize for the inconvenience.Sincerely,Dick's Sporting Goods

Dear Revdex.com,Our office has successfully worked to bring this customer to a satisfactory resolutionThank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, Both orders placed by Mr [redacted] were for the "Clam Bigfoot Ice Fishing Shelter." Mr [redacted] was notified of the unfortunate need to cancel the ordersAs disclosed on our website, "In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s)."Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, Mr [redacted] is a valuable customer who has shopped with us over the years and we greatly appreciate his business! Our office would like to extend an apology for the inconvenience and frustration he has experienced We have worked with our online and vendor partners to confirm the refund has been processed as of 1/6/We recognize the delay associated with the refund, and for that, we want to offer our sincere apologiesWhile we know it does not make up for the poor experience, our office will be issuing a gift card to Mr [redacted] as we are inherently determined to restore a customer's confidence in our brand when we discover we fall short of expectationsThank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience We regret to hear of Mr***’s complaint regarding the November 27, store visit to our New Hartford, NY retail locationIn reviewing this matter, we do show record that Mr [redacted] filled out the and the status update for this transaction was deemed “delayed” by the Federal Bureau of Investigation (“FBI”) For the purpose of clarification, all firearm transactions are submitted to the FBI database for a background checkPrior to proceeding with a sale, DICK’S Sporting Goods awaits a status update to determine if we can proceed with the sale or if it would be deniedThe status updates would be either “proceed,” “cancel,” or “denied.” There is not a “void” status If the waiting period upon receiving a “delayed” status exceeds days, DICK’S Sporting Goods must then void the transaction as regulated by the Bureau of Alcohol, Tobacco and Firearms (“ATF”) Once the transaction is voided, the customer can resubmit their We want to take this opportunity to express our sincere apologies that the time line was not properly communicated to Mr*** For this inconvenience, our office will issue a $gift cardWe understand that this does not make up for the lack of communication, we do hope that we can restore Mr***’s confidence in another purchase Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting GoodsThank you and best regards,DICK’S Sporting Goods

Dear Revdex.com,We apologize for the delays associated with rectifying MrXXXX's situation We have identified that the reason MrXXXX received the wrong bike on the original order and multiple reship attempts, was due to a UPC Ticketing error We have since resolved the issue and have the correct item available for shipmentOur Online Customer Service Team has been trying to reach MrXXXXX to finalize the shipment but we have been unsuccessful in connecting with him We have also followed up with an email instructing MrXXXX with a point of contact to resolve We look forward to hearing back from MrXXXX so we can close this matter as resolved.Sincerely,Dick's Sporting Goods

Dear Revdex.com, We have reached out to Mr [redacted] to assist and resolve his concernsThank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, We have successfully worked to bring this customer to a satisfactory resolution.Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any misunderstanding or inconvenience regarding our promotional offersDICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or couponSpecifically, when the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion?This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/ The item has the "Guaranteed Delivery" icon (a gift box symbol) The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}) The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.In reviewing Mr [redacted] 's order specifically, the item he is requesting reimbursement for due to arriving on or after 12/24/did not quality for the "GTGT" promotion as it did not display the "Guaranteed Delivery" (a gift box symbol) icon.Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards,DICK'S Sporting Goods

To start off with the dispute amount of $2750 is way off. The labor rate of $100 is correct but typically takes about an hour and a half to do a window and two hours to do a normal door in three hours to do a door into brick and mortar. So even if we had to pay the labor on both... doors that would only be $400 in labor and for sure there is nothing wrong with one door and my guys tell me there’s really nothing wrong with the other door either other then it came apart from the house and the doors were only $375 each. I had received a phone call in December right before Christmas that there was an issue with one of the doors and I did inform the salesman of the job that we would try to get out there that week but it was extremely cold negative windchill’s and if we cannot get to it that week for sure no one was working between Christmas and New Year’s we would have to get to it after New Year’s as soon as it was a little warmer out. The very first day after New Year’s that was above 20° was Sunday and I sent a guy out there to repair the door and the door was no longer on the frame they had removed it and set it somewhere else so I had him put extra screws in the frame as the homeowner requested. And we told the homeowner if they put the door install the door back on and complete the job. I am very willing to resolve this issue by sending my handyman out there to fix this job but the homeowner has notified me that she is not sure if she wants any of our guys out there to fix the job. We have done everything from the beginning of this job to try to make this homeowner satisfied there are just some homeowners out there that you cannot satisfy that are not completely happy with everything. We have gone above and beyond and doing extra work at the house. After signing the contract we did the roof within two weeks after signing the contract which was in a timeframe we told the homeowners then we had told the homeowners that we would be there within two or four weeks to do the siding we did get backed up this summer we were busy like everyone else and it was I believe six weeks and it took us about a week to do the siding job then we ordered the gutters and those guys were out there within about two weeks which is in a time schedule we told them. This job did not take seven months. We did have to spend time negotiating with the insurance company and that took some time in the beginning and also we had to do extra work that was not on the contract to receive final payment. When we completed the job Janine had some complaints and I send my guys back right away to fix anything that she did not like. There was some very minor things that she wanted changed esthetically that we took care of. Or so we thought! Then she had a list of some more things I believe we had to go back one or two more times. Hey sickly doing whatever we could to try to make the homeowner happy no matter what The extra time and expense to us. Also to get paid on this job their mortgage company came out and did an inspection and required more things done that were not on the contract to release their check. So as a favor just so we could get paid we did some extra siding on their shed and we power washed their metal shed building which I did not charge the homeowner for we just wanted to get paid and I had to leave at that time even if I asked for extra money I would be complicated and I just wanted to get done with the job and onto the next. So we have done everything to try to make this homeowner happy and they were happy for our year until this door issue. And like I had mentioned before I am willing to send a guy back there again to fix this door is a simple one hour project. Also this is not a warranty issue as one of my biggest arguments is this is not their normal Home it is a secondary home which makes me believe that door wasn’t blowing in the wind and was slamming in the wind and that’s what damaged the door. If this was their main residence they would have heard that instantly and went and close the door and there would be no issues. Also another issue is that’s how doors are installed is with nails there were approximately seven large finish nails just on that one side of the door and more nails on the other side. The homeowner wants them screwed in which we can do and will do and we did start doing that but we need the rest of the door so we can finish the job. Also this is how doors are installed is with nails all of your doors are just nailed to the frames of the house if you look at your doors. If you were to take the trim work off of any interior or exterior door what you would see his small pieces of wood in there called shims to square up the door and then they use a framing nail gun to nail the door into place and then Cover the nail holes with puddy and paint. Even large exterior doors are just nailed on the sides some exterior Doors do you have a spot where you can screw the bottoms of the doors now because 80% of the exterior doors are on top of concrete in the garage is or houses without basements on concrete pads or many entryways have tile flooring so there is a spot to put screws on the bottom of the door but still the sides of the door or just nailed on with finish nails or screws that you see on the hinges are very short screws they do not attached to anything except the frame. So this door was installed correctly and there has been many storms through the area since we install the door that can damage the door we have a workmanship warranty but we do not have a warranty against storm damage and the door has worked perfect for over year. I am currently in Florida working for hurricane Irma so I do not know the exact start dates and signing contract dates and exact dates when we did every portion of the job and when it was completed but I will be able to look that up when I’m back in Wisconsin. I can get one of my guys over there to work on that door again if the homeowner has the door out for us. Hopefully that has answered all your questions basically 4 or 5 key points in there that hopefully you understand customer renovations viewpoint on the project. Thank you and if you have any questions at all feel free to give me a call directly on my cell phone at ###-###-####Sent from my iPhone

Dear Revdex.com,Dick's Sporting Goods is committed to ensuring a positive customer experience We regret to hear of MrXXXX's complaint regarding a recent transaction.We would like to clarify some information presented on our receipt in hopes to resolve this matter The Item was buy get 50% off The original price of the item was $ The second one being half off rang for $totaling $ On the receipt underneath each item "RP" indicates the "return price".Since MrXXXX purchased two kettle bells that were originally $and the promotion was BOGO 1/off, MrXXXX purchased at $and received the other for $ If the customer decided to return the items, he would receive $for each item as the "RP" indicates (which would equal, 29.98)We hope the above information clarifies the information printed on our receipt If MrXXXX has further questions regarding his transaction he can contact our Corporate office directly at 1-866-677-4771.Sincerely, Dick's Sporting Goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10356920, and have determined that this does not resolve my complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDick's has promised a check for reimbursement will be coming by Federal Express I agree with the promised resolution, but would like to have complaint remain open until I receive check Regards, [redacted]

Dear BBB, In reviewing this matter, Mr. [redacted] contacted our corporate office on April 3, 2015. We discussed his concerns and experience in great detail and our office has successfully worked to bring Mr. [redacted] to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods

It was our understanding that this complaint was resolved Our online Customer Service Supervisor contacted the MsXXXXX directly on 2/3/to clarify if further resolution was needed to resolve this complaint The MsXXXXX confirmed that all of the concern was worked out approximately weeks ago and is resolved.Thank you for allowing us to further investigate this matter If MsXXXXX would need to discuss this further she is advised to contact our corporate customer service team directly at ###-###-####.Sincerely, Dick's Sporting Goods

Dear Revdex.com,In reviewing this matter, we do see that Ms [redacted] ’s disappointment was addressed by our online team on December 13, and she was issued a credit towards her order.Please know that we regret any disappointment that Ms [redacted] may have experienced related to her online order DICKSSportingGoods.com is committed to ensuring a positive and friendly online shopping experience and we would like to offer our sincere apologies for the package noting the content.Thank you and best regards, DICK’S Sporting Goods

Dear [redacted] , Thank you for contacting Customer Support at www.dickssportinggoods.comWe are truly sorry to hear that your order was canceled and that you no longer have possession of the Gift Card used on your orderA request has been submitted via ID# [redacted] to have this Gift Card devalued and a replacement shipped to you via overnight deliveryYou can expect to receive confirmation of this replacement via email with tracking details upon shipmentOnce received you may take this card to your local store and they can process a cash out for you in reference to your request for a refund in CashAs an additional courtesy you are being sent a $Gift Card for use in store or onlineYou will be notified of this via email as wellI hope that this information has been helpfulPlease let us know if there is anything else we can do to assistSincerelyCustomer Service Representative DicksSportingGoods.com

We apologize for the frustrating online experience MrXXXX has experienced when shopping with Dick's Sporting Goods Below details our action to assist.Our online Representative spoke to MrsXXXX and placed a new order for the merchandise on 12/17/with day shipping Customer was offered a $online gift certificate to price match to the original cancelled order At this time we consider this matter closed We apologize for the inconvenience this caused.Sincerely, Dick's Sporting Goods

4/15/2015Revdex.com Complaint # [redacted] Dear Revdex.com,We are very sorry to hear of MrXXXX's experience with his [redacted] Mountain Bike Since the bike was purchased in and the warranty expired Dick's Sporting Goods took the below action to assist the customer.On April 15, 2015, our Corporate Customer Service Representative spoke directly to MrXXXX and offered to send a Dick's Sporting Good's Gift Card to MrXXXX that would cover the initial cost of the bike and warranty purchased for the bike MrXXXX accepted this offer and expressed that it resolved his issue We have considered this case closed and apologize for the poor experience.Sincerely,Dick's Sporting Goods

1/8/2015Revdex.com Complaint # [redacted] Dear Revdex.com,We apologize for the disappointing experience MsXXXXX had when trying to purchase shoes on dickssportinggoods.com.We appreciate the opportunity to further review and investigate this complaint We sincerely apologize for the poor customer service and communication received surrounding this order In an effort to assist, a member of Dick's Sporting Goods reached out to MsXXXXX's husband on 1/8/to apologize for the cancellation It was explained that due to the high demand for the Air Jordan Retro Basketball Shoe release and due to overwhelming demand and popularity of the shoe it sold out quicker than the volume coming in An offer of a $discount to use towards a future order with us was extended The customer accepted and will receive the code via email.Sincerely, Dick's Sporting Goods