Dick's Sporting Goods

Simply sending a canned message about the fine print doesn't resolve this compliant for me I would like to know where I could have located those stipulations mentioned in the response from the company On the website and my screen shot I sent, I didn't see anywhere I could click or be directed to to view those stipulations It is easy to email stipulations after a promotion ends but this type of advertising really needs to stop and being more transparent needs to begin Where could I have located this information before I was purchasing the jacket? As I said I didn't see any link or anywhere they directed me to state those stipulations Thank you

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms [redacted] may have experiencedDue to the popularity and high demand of the NCAA apparel items, our site did cancel the order as the units in this size ‘Large’ did deplete during the process associated with sizing.We understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for freeWho will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/ The item has the "Guaranteed Delivery" icon (a gift box symbol) The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}) The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotionsThank you and best regards, DICK'S Sporting Goods

12/11/2004Dear Revdex.com,We are sorry to hear of MrXXXX's online experience with Dick's Sporting Goods.In an effort to try and resolve, a member of our online team contacted MrXXXX on 12/11/to see if he was still interested in purchasing the product from us The item is currently on our site for $with 20% off and a shipping promotion MrXXXX stated that he has gone elsewhere to purchase the merchandise.After discussing how advertising displays and inventory control with real time updates for items posted on our site we offered MrXXXX a $gift card for his disappointing experience in which he accepted.We truly appreciate the opportunity to investigate this complaint and apologize for the inconvenience MrXXXX encountered.Sincerely, Dick's Sporting Goods

Dear Revdex.com,We apologize for the frustration and delays in processing a credit for MsXXXXX's order.Our records indicate that MsXXXXX was credited on 1/2/in the amount of $We sincerely apologize for the delays associated with this credit If we can be of further assistance, please feel free to contact our Corporate Customer Service office at ###-###-#### Sincerely,Dick's Sporting Goods

Initial Business Response /* (1000, 10, 2016/12/27) */
December 22,
Revdex.com of Northern Indiana
*** *** ***
Fort Wayne, Indiana XXXXX
Tel: (XXX) XXX-XXXX, Fax: (XXX) XXX-XXXX
Attn: *** ***
RE: Case # XXXXXXXX
Consumer: ** ***
Dear Ms***
We are
in receipt of the above case regarding patient *** *** Zhang for date of service 11/27/and 11/28/for a total charge of *** We have thoroughly investigated the account
After review, it was determined that the account went to *** & *** in errorWe have recalled the account from collections and I confirmed with *** & *** that nothing was reported to the credit bureau
The *** has been adjusted and the guarantor's responsibility is zero
I sincerely apologize for the errorStaff involved with the account have been notified and re-educated
Thank you for your patience with our responseIf you need any further assistance, please do not hesitate to contact me at the number below
Sincerely,
*** ***
Customer Service Manager
Franciscan Alliance
Tel # (XXX) XXX-XXXX

I have placed an online order during the busy holiday season I understand that it takes longer to get things during this time of year I called to check on the status as it was "unable to find my order" on the online tracking I paid for "overnight" delivery, which advertised delivery by 12/but when I still didn't have it by mail time after the weekend, I called the customer service line The woman explained that their shipping doesn't include a 1-day processing time, and that my package was shipped and should be there within hours She then stated that my tracking number would be emailed to me within hours (why it is coming at the same time I am unsure) She seemed confused when I asked her what the difference between what the shipping charges were, as their website advertised "free shipping" by 12/21, while I paid for the shipping ($15.99) that said it would be delivered by 12/(but should be showing up 12/20) If I order from them in the future, I will not be paying for the overnight or express shipping