Digital Reflection Panel

Complaint: ***
I am rejecting this response because:Ghostwriter is extremely selfish This is how they treat a loyal member by not giving him his $5.00.THIS IS NOT MY FAULTIT'S YOUR FAULT...YOUR ITEM BLOCKED ME FROM SURFING THE WEB AND YOU DID KNOW, BECAUSE YOU'RE MONITORING MY INTERNET ACTIVITYYOU FIXED THE ISSUE, THEREFORE YOU NEED TO CREDIT ME $BECAUSE IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!THEY'RE SO GREEDY!!!!!!!!!! THAT THEY CAN'T EVEN GIVE ME $5.00!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!B, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Regards,
*** ***

We appreciate the contributions *** has made to our panel When a meter stops working we have a workflow which sends automatic emails three times In addition we occasionally attempt to reach panelists by telephone The meter functionality is effected by many
devices as well as the internet service provider and troubleshooting problems with the mete are difficult we do not ship new meters to homes July 8th we emailed *** and explained that her account was opened and ask her to complete her July Update She completed the July monthly update on July 11th She will receive payment for the update on July 14th We will keep her account open until July 16th so that she has time to redeem the final $from her accountShe will be resigned from the Panel July 17th Thank you

We appreciate *** efforts in Digital Reflection. We understand that these cuts are a disappointment to our panelists as they are to usWe have added $to her account so there is now a total of $50 that she can now redeem. Our team is contacting her this evening, November 8th to redeem the $in rewards. The account can be opened for the redemption only for a very short time therefore we would like *** to redeem today

We had some technical difficulties with our server over the weekend The panelist was awarded the money and redeemed on July 17,2017.Tell us why here

Complaint: ***
I am rejecting this response because:
TThey chose to close certain accounts and therefore we should not lose out on the money we accquiredThey got the information for whatever months we received credit into our accountsThe company can go into the system and pay out the amount that the closed accounts are dueThey wrote the system therefore they can go into the system and make changesI understand if I closed the account I should lose the credit in my accountI did not close it they didThey are getting information they need for their company free of charge from usUnfair.
Regards,
*** ***

Tell us why h*** received his meter in April and installed it on April 28th. He contacted us on July 3rd indicating that he had a problem with his PC that he thought was related to the meter. Member services attempted multiple times on July 3rd and over the next few days to contact ***
to assist in trouble shooting the problem he emailed about *** did not respond to our telephone calls or emails. In our email communications we asked *** to contact us prior to sending the PC out for repair. If *** had contacted us we could have explained to him that the meter could not harm his PC hardware or software although in some household configurations it can slow internet speed. In cases of internet slowness, we ask the panelist to unplug the meter to see if the issue is resolved and if so, provide the panelist the option to continue participating with the understanding that internet speed may be slower; participation is always voluntary. The meter that we sent *** is a meter that collects information on websites visited by a device, such as a PC, when the device is connected to the internet through the home’s wireless router. The meter is attached to the home’s router and is not connected to any device Issues related to internet speed caused by the meter are typically immediate- soon after installing the meter. *** did not report any issues with his meter from the time of installation in late April until early July Our communication to follwith *** is noted below;The panelist emailed us July 3rd stating, “meter caused pc to crash went to get it fix cost me dollars to repair teck said do not put the meter on again I would like to get my money for the cost of the repair thank you *** ***We attempted to reach the panelist via telephone twice on July 3rd and once by email on July 3rdWe did not receive a response from ***On July 5th we emailed and asked the panelist again to contact usJuly 5th the panelist called and said he wanted to unsubscribe from the panel. Panel participation is always voluntary and we resigned *** from the panel on July 5th. Thank you

We appreciate ***'s participation in the Digital Reflection Panel *** was able to redeem $in rewards during her membership on the panel Our FAQs, which are available on the member portal, and I attached for reference note that rewards under $are not redeemable Please
refer to question number of page of the attached documentation We are not able to send out a second meter We do not send second meters to any households at this time In addition our technical review has indicated the internet slowness problem is probably not related to the meter but caused by a combination of things including but not limited to the ISP, devices using the wireless network ISP and perhaps the meter Thank you for your interest in Digital Reflection Panel

Digital Reflection panel appreciates the panelists efforts.. Our systems are setup so that reward redemption can only occur in amounts of $50. our documentation explains to panelists that rewards under $have no redeemable value. Unfortunately, unexpected budget cuts,
required us to remove panelists at this time. We appreciate *** efforts and have added $to her account and have opened her account for redemption. The account will be closed at end of business on October 18th therefore we would appreciate *** redeeming today.

Complaint: ***
I am rejecting this response because:Hi *** thank you for allowing me to reply to youAfter you sent me the last email I noticed that same day, a few hours later that when I tried to go onto the Digital Reflection site I kept getting the same message which I have included as an attachment. The following day was the same and again on Sunday 07/16/Even today at 9am Pacific time it still showed the same message, only now has it changed to normal I also tried to go into rewards and again was told that not enough rewards were in my basket to withdraw the $50 I have included the message as an attachment. If you requireanything else that would help, please let know, and once again thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because: they are lying I have emails that show I did as requestedThey do this stuff to all the people who use their serviceIf you do a search you will see about complaints on them in blogs where they cheat people out of money and lie about it
Regards,*** ***

We appreciate *** interest and participation in Digital Reflection Panel. Unfortunately our budget cuts required us to randomly select panelists to remove from the panel. We understand that these cuts are a disappointment to our panelists as they are to us. Our
redemption process is setup so that you can only redeem in amounts of $50. We cannot change the redemption process to allow redemption at less than $50.00. All of frequently asked questions note that redemption is at $intervals. Again we *** participation.Thank you

Complaint: ***
I am rejecting this response because:
TThey chose to close certain accounts and therefore we should not lose out on the money we accquiredThey got the information for whatever months we received credit into our accountsThe company can go into the system and pay out the amount that the closed accounts are dueThey wrote the system therefore they can go into the system and make changesI understand if I closed the account I should lose the credit in my accountI did not close it they didThey are getting information they need for their company free of charge from usUnfair.
Regards,
*** ***

We understand ** *** does not agree with the comments we provided Unfortunately we cannot change our policy for one panelistThe FAQ information has been attached for reference on the meter activity information In addition ** *** has sent some unprofessional communications to our Customer Service team It would be in everyone's best interest that we resign ** *** from the panel Thank you

We have reviewed the communications of our team with this panelistAll of our documentation notes the meter must remain plugged in for rewards to be earned and redeemedI have reviewed all aspects of this household and perhaps they were confused by some of the communicationsWe are a legitimate
organization and are concerned for our panelists therefore we will issue this panelist a $*** *** *** so the panelist will see we are legitimate and concerned for herThe panelist will remain resigned and will not receive any additional incentive from Digital Reflection Panel

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

The Digital Reflection Panel is an internet meter panelThe requirements of panel membership are the meter is to be active and plugged in 90% of each month and the monthly device updates are to be completed *** meter was turned on and off during her membership She had problems with internet slowness at some points and some problems with her router and her modem In early April the meter was off again and we contacted *** to find the meter was functioning from her perspective We asked a group of technical questions and sent the information for technical support to review Unfortunately technical support reviewed the information and tested the connection from the meter The team could not resolve the problem Rewards can not be earned if the meter is not plugged in therefore we informed *** we would be resigning her We have been transparent through her membership that any rewards under $are fortified We cannot issue a new meter to any household at this time and the account has been resigned We appreciate ***'s time with Digital Reflection Panel

The Digital Reflection Panel is an internet meter panelThe requirements of panel membership are the meter is to be active and plugged in 90% of each month and the monthly device updates are to be completed *** meter was turned on and off during her membership She had problems with internet slowness at some points and some problems with her router and her modem In early April the meter was off again and we contacted *** to find the meter was functioning from her perspective We asked a group of technical questions and sent the information for technical support to review Unfortunately technical support reviewed the information and tested the connection from the meter The team could not resolve the problem Rewards can not be earned if the meter is not plugged in therefore we informed *** we would be resigning her We have been transparent through her membership that any rewards under $are fortified We cannot issue a new meter to any household at this time and the account has been resigned We appreciate ***'s time with Digital Reflection Panel

We appreciate *** participation in Digital Reflection Panel When a panelist joins the panel and in our FAQ documentation it clearly state a panelists is required to keep the meter plugged in 90% of the time to receive the monthly meter incentive I have reviewed the
documentation on *** account, the meter was unplugged three full days in August before we received any contact from *** about a problem with a device on August 23rd If there was a problem surfing the net since *** joined the panel we were not made aware of that persistent problem Unfortunately we are not able to provide incentive for August monthly meter activity because the meter was unplugged 84% of the month of August and the requirement is 90% of the month

We appreciate *** interest and participation in Digital Reflection Panel. Unfortunately our budget cuts required us to randomly select panelists to remove from the panel. We understand that these cuts are a disappointment to our panelists as they are to us. Our
redemption process is setup so that you can only redeem in amounts of $50. We cannot change the redemption process to allow redemption at less than $50.00. All of frequently asked questions note that redemption is at $intervals. Again we *** participation.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me, but obviously I have no other recourse.I did NOT at any time unplug the meterThere were issues with my ISP and I was without internet for two times during my enrollment with this programThis only lasted 2-days each time and these times were NOT due to my negligenceThis last time, it was this company's equipment that malfunctioned, not any issue with my ISP, so NOT my fault or my ISP's faultI would give this company a thumbs down if asked for a rating
Regards,
*** ***