Digital Reflection Panel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We had some technical difficulties with our server over the weekend The panelist was awarded the money and redeemed on July 17,2017.Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
when the tech removed he meter he said that caused the problem lost all information pictures ect took over hours to fix I want my money foe this
Regards,
*** ***

Thank? you for requesting an explanation? *** is a member of the Digital Reflection Panel? The Panel? does not provide service upgrades? The incentive information is noted below for your reference? This is the documentation? provided in the FAQs and when the
panelist is completing? the join form? *** has earned $incentive for installing the meter and $monthly reward for being active and plugged in his first month? He completed the Device Update on December 1st for which he will receive a payment to his account of $? All our documentation? states the incentive for the Device Update will take up to business days, in ***'s case that is December 21st? When the incentive account has a $balance rewards can be redeemed? I have provided the FAQ information on the redemption? balance for you.*** will receive the $for the Device Update completion prior to December 21st and can then redeem as his balance will be $55.00.You earn reward dollars for: Installing your internet meterYou earn EXTRA Speed Bonus Reward Dollars for installing the internet meter within days of receiving itKeeping the internet meter plugged in all the time ??" Earn reward dollars for each month your internet meter is plugged inCompleting Device Updates & Registering your qualified devicesnote o Your first Device Update occurs a month to seven weeks after you install your internet meterThen we ask you to complete a Device Update each month for new devices we see being reported by your meter Completing occasional surveysThe documentation on redemption? balance is , ? You can cash in your reward earnings for an item in the Rewards Catalog when your reward balance is $or moreYou can accumulate more prior to redeemingIt’s up to youReward dollars in your account have no redeemable or actual value if less than the $redemption minimum?

We reviewed the information *** provided? She did inform us of her move in early April? We attempted to contact her to find out where she was moving to as we have different procedures depending on the location of the move? We did not receive a reply and therefore *** was
not put on a leave of absence for her moveIn addition we tried to reach *** via email and telephone when her meter was unplugged but she was not available? We did email *** the day prior to resigning her informing her she would be resigned and all rewards would be forfeited? She responded to that email a day after it was received and she has already been resigned? Wewould like to reward her some incentive for her membership? We cannot redeem to a *** account once a panelist is resigned? We would like to issue a $gift card to *** however we need her to provide her snail mail address? The gift card will take 3-weeks to arrive? Please email us the snail mail address as the one on record is her previous home and the gift card will be issuedThank you

We appreciate ***'s participation in the Digital Reflection Panel? *** was able to redeem $in rewards during her membership on the panel? Our FAQs, which are available on the member portal, and I attached for reference note that rewards under $are not redeemable? Please
refer to question number of page of the attached documentation? We are not able to send out a second meter? We do not send second meters to any households at this time? In addition our technical review has indicated the internet slowness problem is probably not related to the meter but caused by a combination of things including but not limited to the ISP, devices using the wireless network ISP and perhaps the meter? ? Thank you for your interest in Digital Reflection Panel

We have reviewed the account for this panelist? The panelist was a member of the panel from September 27, ? Panel membership requires the panelist to keep the meter plugged in and complete monthly reporting, termed Device UdpateIn addition the panelists are required to download a
certificate on specific devices? We asked this panelist for a few months to put the certificate on an iPhone owned by the household? ? An email was sent noting his household would be resigned if the certificate was not loaded? The household was given a few days and our support team was available if there were questions? The panelist did not attempt to load the certificate or contact the team in response to the email sent.In total during panel membership this panelist earned $in rewards? The panelist has redeemed $of the $reward dollars? Our panelists are aware that rewards are redeemed in $increments? The panelist does not have $remaining in his account? Thank you

We have reviewed the communications of our team with this panelistAll of our documentation notes the meter must remain plugged in for rewards to be earned and redeemedI have reviewed all aspects of this household and perhaps they were confused by some of the communicationsWe are a legitimate
organization and are concerned for our panelists therefore we will issue this panelist a $*** *** *** so the panelist will see we are legitimate and concerned for herThe panelist will remain resigned and will not receive any additional incentive from Digital Reflection Panel.?

Complaint: ***
I am rejecting this response because:
There was no reason given as to why this company forced me to "resign" from their panelI did NOT voluntarily submit any sort of resignationThis company told me they were resigning meI want an explanation on that
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Ghostwriter is extremely selfish? This is how they treat a loyal member by not giving him his $5.00.THIS IS NOT MY FAULTIT'S YOUR FAULT...YOUR ITEM BLOCKED ME FROM SURFING THE WEB AND YOU DID KNOW, BECAUSE YOU'RE MONITORING MY INTERNET ACTIVITYYOU FIXED THE ISSUE, THEREFORE YOU NEED TO CREDIT ME $BECAUSE IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!THEY'RE SO GREEDY!!!!!!!!!! THAT THEY CAN'T EVEN GIVE ME $5.00!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!?
IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!B, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOUR ITEM DIDN'T BLOCK ME FROM SURFING THE WEB, MY ROUTER WOULD HAVE NEVER BEEN UNPLUG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Regards,
*** ***

We appreciate *** participation in Digital Reflection Panel? When a panelist joins the panel and in our FAQ documentation it ? clearly state a panelists is required to keep the meter plugged in 90% of the time to receive the monthly meter incentive? I have reviewed the
documentation on *** account, the meter was unplugged three full days in August before we received any contact from *** about a problem with a device on August 23rd ? If there was a problem surfing the net since *** joined the panel we were not made aware of that persistent problem? Unfortunately we are not able to provide incentive for August monthly meter activity because the meter was unplugged 84% of the month of August and the requirement is 90% of the month?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We appreciate? ***? efforts in Digital Reflection.? ? We understand that these cuts are a disappointment to our panelists as they are to usWe have added $to her account so there is now a total of $50? that she can now redeem.? Our team is contacting her this evening, November? 8th to redeem the $in rewards.? The account can be opened for the redemption? only for a very short time therefore we would like ***? to redeem today.?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me, but obviously I have no other recourse.I did NOT at any time unplug the meter. There were issues with my ISP and I was without internet for two times during my enrollment with this program. This only lasted 2-3 days each time and these times were NOT due to my negligence. This last time, it was this company's equipment that malfunctioned, not any issue with my ISP, so NOT my fault or my ISP's fault. I would give this company a thumbs down if asked for a rating.
Regards,
[redacted]

Digital Reflection panel appreciates the panelists efforts..  Our systems are setup so that reward redemption can only occur in amounts of $50.  our documentation explains to panelists that rewards under $50 have no redeemable value.  Unfortunately, unexpected budget cuts, ...

required us to remove panelists at this time.   We appreciate [redacted] efforts and have added $15 to her account and have opened her account for redemption.  The account will be closed at end of business on October 18th therefore we would appreciate [redacted] redeeming today.

We understand [redacted] does not agree with the comments we provided.  Unfortunately we cannot change our policy for one panelist. The FAQ information has been attached for reference on the meter activity information.  In addition [redacted] has sent some unprofessional communications to our Customer Service team.  It would be in everyone's best interest that we resign [redacted] from the panel.  Thank you

Thank you for requesting an explanation.  [redacted] is a member of the Digital Reflection Panel.  The Panel does not provide service upgrades.  The incentive information is noted below for your reference.  This is the documentation provided in the FAQs and when the...

panelist is completing the join form.  [redacted] has earned $25 incentive for installing the meter and $5 monthly reward for being active and plugged in his first month.  He completed the Device Update on December 1st for which he will receive a payment to his account of $25.  All our documentation states the incentive for the Device Update will take up to 15 business days, in [redacted]'s case that is December 21st.   When the incentive account has a $50 balance rewards can be redeemed.   I have provided the FAQ information on the redemption balance for you.[redacted] will receive the $25 for the Device Update completion prior to December 21st and can then redeem as his balance will be $55.00.You earn reward dollars for: Installing your internet meter. You earn EXTRA Speed Bonus Reward Dollars for installing the internet meter within 4 days of receiving it. Keeping the internet meter plugged in all the time – Earn reward dollars for each month your internet meter is plugged in. Completing Device Updates & Registering your qualified devices. note o Your first Device Update occurs a month to seven weeks after you install your internet meter. Then we ask you to complete a Device Update each month for new devices we see being reported by your meter Completing occasional surveysThe documentation on redemption balance is ,   You can cash in your reward earnings for an item in the Rewards Catalog when your reward balance is $50 or more. You can accumulate more prior to redeeming. It’s up to you. Reward dollars in your account have no redeemable or actual value if less than the $50 redemption minimum.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Hi [redacted] thank you for allowing me to reply to you. After you sent me the last email I noticed that same day, a few hours later that when I tried to go onto the Digital Reflection site I kept getting the same message which I have included as an attachment. The following day was the same and again on Sunday 07/16/17. Even today at 9am Pacific time it still showed the same message, only now has it changed to normal I also tried to go into rewards and again was told that not enough rewards were in my basket to withdraw the $50 I have included the message as an attachment.  If you requireanything else that would help, please let know, and once again thank you.
Regards,
[redacted]