Digital Reflection Panel

We reviewed the information [redacted] provided.  She did inform us of her move in early April.  We attempted to contact her to find out where she was moving to as we have different procedures depending on the location of the move.  We did not receive a reply and therefore [redacted] was...

not put on a leave of absence for her move. In addition we tried to reach [redacted] via email and telephone when her meter was unplugged but she was not available.  We did email [redacted] the day prior to resigning her informing her she would be resigned and all rewards would be forfeited.  She responded to that email a day after it was received and she has already been resigned.  Wewould like to reward her some incentive for her membership.  We cannot redeem to a [redacted] account once a panelist is resigned.  We would like to issue a $150.00 gift card to [redacted] however we need her to provide her snail mail address.  The gift card will take 3-5 weeks to arrive.  Please email us the snail mail address as the one on record is her previous home and the gift card will be issued. Thank you

Tell us why h[redacted] received his meter in April and installed it on April 28th.  He contacted us on July 3rd indicating that he had a problem with his PC that he thought was related to the meter.  Member services attempted multiple times on July 3rd and over the next few days to contact [redacted]...

to assist in trouble shooting the problem he emailed about.   [redacted] did not respond to our telephone calls or emails.    In our email communications we asked [redacted] to contact us prior to sending the PC out for repair.  If [redacted] had contacted us we could have explained to him that the meter could not harm his PC hardware or software although in some household configurations it can slow internet speed.  In cases of internet slowness, we ask the panelist to unplug the meter to see if the issue is resolved and if so, provide the panelist the option to continue participating with the understanding that internet speed may be slower; participation is always voluntary.  The meter that we sent [redacted] is a meter that collects information on websites visited by a device, such as a PC, when the device is connected to the internet through the home’s wireless router.  The meter is attached to the home’s router and is not connected to any device.  Issues related to internet speed caused by the meter are typically immediate- soon after installing the meter.  [redacted] did not report any issues with his meter from the time of installation in late April until early July.   Our communication to follow-up with [redacted] is noted below;The panelist emailed us July 3rd stating, “meter caused pc to crash went to get it fix cost me 150 dollars to repair teck said do not put the meter on again I would like to get my money for the cost of the repair thank you [redacted]We attempted to reach the panelist via telephone twice on July 3rd and once by email on July 3rd. We did not receive a response from [redacted]On July 5th we emailed and asked the panelist again to contact us. July 5th the panelist called and said he wanted to unsubscribe from the panel.  Panel participation is always voluntary and we resigned [redacted] from the panel on July 5th. Thank you

We have reviewed the account for this panelist.  The panelist was a member of the panel from September 27, 2016.  Panel membership requires the panelist to keep the meter plugged in and complete monthly reporting, termed Device Udpate. In addition the panelists are required to download a...

certificate on specific devices.  We asked this panelist for a few months to put the certificate on an iPhone owned by the household.    An email was sent noting his household would be resigned if the certificate was not loaded.  The household was given a few days and our support team was available if there were questions.  The panelist did not attempt to load the certificate or contact the team in response to the email sent.In total during panel membership this panelist earned $160.00 in rewards.  The panelist has redeemed $150.00 of the $160.00 reward dollars.  Our panelists are aware that rewards are redeemed in $50 increments.  The panelist does not have $50 remaining in his account.  Thank you

We appreciate the contributions [redacted] has made to our panel.  When a meter stops working we have a workflow which sends automatic emails three times.  In addition we occasionally attempt to reach panelists by telephone.  The meter functionality is effected by many...

devices as well as the internet service provider and troubleshooting problems with the mete are difficult.  we do not ship new meters to homes.  July 8th we emailed [redacted] and explained that her account was opened and ask her to complete her July Update.  She completed the July monthly update on July 11th.  She will receive payment for the update on July 14th.  We will keep her account open until July 16th so that she has time to redeem the  final $50 from her account. She will be resigned from the Panel July 17th.  Thank you

Complaint: [redacted]
I am rejecting this response because:
when the tech removed he meter he said that caused the problem lost all information pictures ect took over 2 hours to fix I want my money foe this
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they are lying I have emails that show I did as requested. They do this stuff to all the people who use their service. If you do a search you will see about 100 complaints on them in blogs where they cheat people out of money and lie about it.
Regards,[redacted]