Digital Storm

My laptop was shipped without an operating system (no sticker, wouldn't start up, obviously). When I called customer support, they refused to believe me, and I had to take pictures and go through a lengthy process to prove that they had indeed sent me a laptop without an operating system. After the process, I got a hastily thrown together envelop with Windows 8 on it.

The product is of poor quality. I bought this gaming PC from this company and it was delivered. they have a 30 day return policy. after that this company will play with you. they say they will service the product. so far we have three complaints. hardware problems , software problem. less than 45 days, the solid state drive went bad. My son could not play anymore. hard earned money was spent on this company $1962.00. they are selling trash quality and play with customers. if you have any further questions

Plagiarism.

It was time for a new laptop. I’m a gamer as well as an end user of many softwares including CAD and CGI. My Toshiba’s been great but the NVIDIA was getting too old for the newer games and softwares. And, Toshiba’s relationship with NVIDIA is on and off. By this time it was off. Time to shop a different brand. And, to practice what I preach, an American brand was the way to go. I found one. Digital Storm (DS). I ordered the “HARKER” model. What a masculine name with seemingly great components. Their Website allowed me to customize it the way I wanted as well. This is my config:

“Chassis Model: Digital Storm Harker 17.3 Inch Laptop (Model: S: 9172) Display: NVIDIA G-Sync - 17.3 Inch (1920 x 1080) IPS LED-Backlit Display (Anti-glare) Screen Calibration: Custom Color Calibration Monitor Profile by Professional Sensor Tool
Processor: Intel Core i7-7700K 4.2 GHz (Codename Kaby Lake) (Unlocked CPU) (Quad Core)
Memory: 32GB DDR4 2400MHz; Storage Drive 1: SSD - 2TB Samsung 850 PRO
Storage Drive 2: Hard Disk - 1TB 7200RPM (SATA 3 GB/s)
Wireless Card: Killer Dual Band Wireless-AC 1535 + Bluetooth (M.2 Socket)
Graphics Card(s): GeForce GTX 1080 8GB (Desktop Class) (VR Ready) (NVIDIA G-Sync)
Windows OS: Microsoft Windows 10 Professional (64-Bit Edition)”

The cost: $5,077.29.
Additionally, they’re located close enough to my work environment so I picked it up when it was ready. This was great. I get to see behind the wizard’s curtain where all the magic happened. Normally consumers don’t get this opportunity but I was looking forward to this. I was also looking forward to the heavy-duty, HD quality gaming experience. I could finally use all the max graphic and memory settings with no frame rate concerns. Wow it even looked fast before the first startup. So confident was I about DS, that I already gifted away my 2013, $2,373.79, Toshiba Qosmio X970 with its puny NVIDA GTX 670M 3GB. And, the Harker didn’t disappoint either. It was fast. I went from a Geo Metro, to a Bugatti Veyron. That is, till it crashed within the first few days. Then, the tech support. By the way, the best tech support is the one you never have to use. Hence the purpose of configuring and paying what I did. This time my strategy didn’t work. While dealing with DS to get this machine right, I found out this isn’t even their Laptop. It’s a Sager, NP9172. DS takes this and re-sells it as their own. That is, after they incompetently configure it. How did I find out about DS plagiarizing someone else’s work? When I needed a part DS had to admit it and gave me Sager’s tech support number.

To start, I am an *** and have been very loyal to them as far as computers go. About a year ago I start researching gaming computers and had several people point me to Digital Storm. I reviewed their site and found their systems to be very competitive and above average for components. I was a little nervous about shelling out thousands of dollars on a company that I had not really heard of before I started my search.
I placed my order and waited for the delivery of my system. It does take a couple of weeks to get it but once I received it and started using it I could not be happier. I highly recommend them and am about to purchase another unit from them.

I waited over 3 weeks and they still haven't completed my computer or shipped it yet.

I couldn't wait any longer so I had to cancel my order.

They only answer phone calls no emails and they are not very helpful with helping you!

I just hope this isn't a scam and I get my money back...they are charing my 15% restocking fee on a $3000 computer! Thats crazy, I understand charging some fee to restock the items but 15% is just ridiculous. I also get another 4.9% credit card fee...

I'll consider myself lucky if I get to see any money back and can't believe how bad their customer service / how they treated their customers were.

I order a computer from digital storm on November 25th 2018. They made the purchase very easy. The product said it will be completed in 15-20 business days. Three weeks later they finally started to fulfill my order. I called them five times to customer service about this and all I got was it will start when the techs get to it. Okay so then they started to fulfill my order and everything checks out on there side of QA. I get a email saying the QA has passed and the product will be delivered within one business day. The product has been on that for over a week. I tried calling customer service to only find out no one is answering the phones. I emailed them and left a voice mail and haven't been reached back from them. This product is over $2000 of hard earned money and I could of went to a different vendor.

On their selection screen to choose a pre-built computer, You see the last one priced at $700. In the list of parts you can see an image of a graphics card. This is labled *** which is implying that the system has a dedicated graphics card. In fact this computer does not come with a dedicated graphics card at all. The *** is in fact an integrated graphics card or an APU. This is barley enough to play games today, my family member has fallen prey to this false advertising. I would like that the fact of it being an integrated gpu be explicitly told.

Digital Storm is capable of making great systems but I cannot recommend them due to problems with the shipping process. I received a system with a sagging video card and a bent PCI slot and it looked like UPS drop kicked the box a few times. You might get lucky, but it's probably not a good idea to have a computer shipped across the country from this company.
Pictures were sent but no response was given.

Our company purchased a desktop computer from Digital Storm on February 6th with express shipping. Nearly a week later on the 12th we received an email notifying us that we would see "progress" on our order within 1-2 weeks due to the "increase of orders during the Back to School season". I called customer service to have the express fee waived, only to learn that the email was inaccurate, and the delay was actually three weeks. This adds up to a full month from the order date and completely misrepresents what we had been led to believe at the time of purchase.

Clearly this computer wouldn't have arrived on time for its intended purpose, so we had no choice but to cancel and look elsewhere. I called customer service to request a refund, only to learn that they would retain a 4.9% credit card processing fee, which calculates to over $150. It is ridiculous to withhold any amount from the refund considering the absurd delay is a failure to fulfill the order on their end, and the fact that the hardware wasn't even remotely close to the shipping stage.

As you can see from other complaints, this company will punish the consumer for anything that goes awry with their order. We will be disputing this charge with our credit card company and demand that the audacious 4.9% credit card processing fee is refunded promptly.

bought a computer that was recommended by the sales person based on my needs ( fit 4 fullsize videcards) the computer that arrived only receives 2 full size videocards, I call them and in order to get the right computer they ask not only the exceed which I agreed to pay but 15% total of 3,172.00 USD = 475.80 and $59.06 return shipping.

I don't want to upgrade my machine anymore with this company but they still want to take the 475.80 and the 59 for shipping...

terrible customer service, seems like we are dealing with metro pc retailers and not with a professional workstation company.

This company will accept your payment, then give you the run around on customer support. DON'T SUPPORT THIS COMPANY.
When purchasing, this company advised they don't work weekends. After submitting a claim for return, I received a phone call on Sunday from an representative who ultimately told me they're not responsible for returns once the product is opened. It's the customers fault for not reading the fine print upon purchase. Is it realistic to return a product without testing the products performance? Without opening the product, how can we can we foresee such terrible performance issues?
I wouldn't waste your money here, yes the price is great but you get what you pay for. Including unprofessional staff who won't give you the time or day when you have issues that fall outside their policy for merchandise performance is an issue.

My experience with Digital Storm has been phenomenal. I purchased a gaming laptop from the company in June of 2014, and the company has stood behind its product ever since. Even after the warranty expired, Digital Storm has provided quality customer service to me whenever I have had an issue. I have had trouble updating drivers, but they walked me through how to do it on the phone. Also, I once had dust buildup in the fan, preventing the fan from spinning, causing overheating. Even though the warranty had expired, they walked me through how to open up the rear of the laptop and clean out the dust myself. I have recommended Digital Storm to several friends and family who are in the market for a high-end mobile gaming PC.

My husband, ***, ordered a laptop on your website on Wednesday, April 11th. On the site the buttons were ‘add to cart’ and ‘purchase’, NOT preorder, so the site led my husband and I to believe we were buying a computer that Digital Storm had been selling, not a new preorder. We received a confirmation email that same day with the confirmation ID of ***. It confirmed all the information about the purchase and said that the laptop would ship 10-15 business days after the order was processed. Also, on April 11th, my husband received an email saying our order had been processed and that it would ship within 10-15 business days from the date on the email (April 11th). This left us with the expectation of shipping between April 25th and May 2nd.
On April 26th *** called to simply check on the status of our order and see if it had shipped yet. He spoke to *** and was told it was actually a preorder (not what your site said) and that it would not be shipping until the end of May at the earliest. We needed the computer by May 15th, and given your emails, we did not think that would be an issue.
She said there was no way to speed up delivery and our only options were to wait it out or cancel. Given the fact that I needed the laptop for classes on May 15th, waiting it out was not an option so my husband cancelled the order online (for a 5% fee of 100 dollars for an error that was not his by the way) before speaking to me.
On April 27th I called to cancel the cancellation and spoke with ***, as well. I shared info about the emails my husband received with dates and specifics about shipping. I also explained that nowhere on the site when my husband and I ordered did it say anything about a preorder. She asked me to forward her those emails since that would indicate an issue with your website that would affect other orders as well. She said she would reverse the cancellation and that the order would stay in the system until she could get more information for us. She said she would call to get more info from digital storm about approximate shipping dates, especially with the email specifics not lining up with what she was being told and get back to me with that information. Though she was a bit short with me near the end of the conversation, I thought it went relatively well and that, given it was a Friday, I’d hear back from her on Monday.
On April 28th our order was cancelled, and we were sent our refund minus the $104.41 fee we shouldn’t have paid to begin with.
Needless to say, my husband and I are very frustrated, disappointed, and out $100 because your website, ordering process, and subsequent emails were blatantly wrong and set our expectations at a certain level when that was not the case.
We ordered our desktop through you and, not only love the computer, but loved the customer service we received when purchasing it. Given this experience and our obvious lack of importance to DS as customers, I do not believe I will be ordering from you in the future.
UPDATE:
*** called me on May 7th to inquire about my review that I posted on Digital Storm. He asked me to walk him through my experience with Digital Storm. It was clear he really didn’t understand what had happened. Though he was nice, it was also clear that he was working through a script and he continually interrupted me. I did not feel heard or important. We ended the conversation by him telling me that he would forward a request to the accounting department and get our 5% cancellation fee of 104.41 refunded back to us. He said it would take 3-5 business days before it would be processed by the bank. It should have been back on our card by May 14th or 15th. I even gave DS until the end of that week (May 18th) and it still had not been refunded.
I called May 21st and was told that I needed to speak to *** in particular because it appeared that he never sent the paperwork to accounting. The man I spoke to (I don’t remember his name) told me he’d send an email to *** explaining that I had called and that Matthew’s refund request hadn’t made it to accounting yet. I called again May 23rd and I was told the refund had been accepted by accounting and should be processed by my bank within 3-5 business days.
The refund finally went through and was back in our account on May 25th.
All in all I still didn’t feel important as a customer and my original sentiment of not returning to Digital Storm remains the same. Though you make a superior product and have great customer service on items already received, your treatment of new customers leaves way too much to be desired.

I was in the market for a new gaming Pc. I did some looking around and my son pointed me in the direction of Digital Storm. We researched the Vanquish 7 Ultimate and were highly impressed. I read some customer reviews and found a few bad reviews on this company. *** I decided to order the pc and am so very pleased that I did. They kept me in the loop on every stage of the build and the benchmark process.
When my new pc arrived, approximately 10 days from the date of order I was so excited to receive it. I immediately took notice of how carefully packed for shipping the unit was. It came in a Digital Storm, custom static bag and in a Digital Storm custom box. The mother board box was intact with a remote control for the case lighting, badges, labels and spare wiring along with a complete binder containing Certificate of ownership, literature, a windows 10 installation disk and driver disks.The case itself has tempered glass panels (not plastic), a plethora or case and system fans, along with everything I needed for plug and play operation. There was even an expandable foam insert inside the case to keep things from moving during shipping. It was simple and easy to set up with detailed instructions and I could not be happier with my decision to purchase from this company. They are truly professional and knowledgeable. They are a step above The original *** before Dell acquired them and ruined them. If you're like me and a bit concerned about a few bad customer reviews you saw on of all places the internet fear not. Digital Storm is for real, trustable and setting the new market standard for custom, hand built gaming PCs. Thanks Digital Storm!

On November 24, 2017, I placed an order online with *** to purchase a computer system. *** advertised that they produced and sold computers that were"rock solid stable free systems, ostentatious showpieces of modern PC hardware, hand-crafted with extreme precision with the industry's finest components and enhanced with ***'s unique innovation to generate record-shattering benchmarks".
Following the transaction, on the same day, I received an automated email from ***'s Sales Department giving an order # assigned ***. On November 27, 2017, I received another email communication from *** stating that the order had been processed and to note:" Due to the strict quality of testing standards we have set forth in our facility, it may take up to 15 days before your computer system ships from today. If we experience any problems along the phases of production, your order may ship beyond our 15 day estimate". A simple order # of *** was assigned at that time. On November 28, 2017 , my credit card was billed in the amount of $ 8,221.00 ($ 7,822 for the price of the computer system and $ 399.00 for shipping. Following this, multiple emails were received with estimated shipping dates anywhere from 2 -10 days. On January 26, 2018, I received the system. On February 2, 2018 I contacted *** Tech Support due to a rapid loss of liquid coolant. The Tech advised to take apart the computer and fill a reservoir in the computer with distilled water. As I did not feel comfortable as a consumer taking apart a $ 7822.00 computer, I opted not to and also in light of the fact that their piece meal of an Owners manual stated that they had a proprietary coolant and that was the only fluid that could be used. The Owners Manual that is included with the computer when it is shipped does not include all of the pages, but rather only a few. In order to obtain the full Owners Manual, you need to log into their website and agree to their terms of Service. On February 3, 2018, a large leak of green coolant was discovered of which deemed the PC hazardous and inoperable. I contacted *** Tech Support again and to only be advised that I needed to take apart the PC, clean up the coolant and the only tech support that they could provide was online-as they did not offer any field support in Oregon. I was also advised that I needed to purchase special tools and that it would be quite laborious on the part of the consumer. On February 15, 2018, the PC and all equipment was sent back to *** via *** Freight. They received the PC on February 20, 2018 at their facilities in Fremont, California. As a follow-up to the return of the unit, I sent ***, the owner of the company an email notifying them that I would like to have my money back. On February 20, 2018, I was notified by *** from *** Customer Service that they would refund my money however, it would only be in the amount of $ 7,822.00. I was to absorb the $ 399.00 for the initial delivery of the unit to my home. They were unable to make any exceptions as this was part of their terms and conditions. I reluctantly agreed to have my Credit Card reimbursed for $ 7,822.00. On February 21, 2018, I sent a follow -up email to ***, who advised that I needed to allow for 5 business days for the refund to process and be placed as a credit on my credit card. On February 24, 2018, I received an email communication from *** notifying me that they were in Stage 1 process of repair. On that same day, I forwarded the communication and asked *** why I was receiving this communication when he had told me that I would be refunded within 5 business days. He stated that this was an automated message and to not be concerned. Today, February 28, 2018, I followed up again with *** to find out why my credit card had not yet been refunded. I was advised that they are unable to process my refund as they are taking apart the computer, trying to access what the initial problem was and due to the nature of the complexity of the unit, it was taking more time than expected. Until they had finished the process, they cannot process my refund. I feel that their business practices are deceptive to the consumer. Please assist with getting my refund. I would prefer to receive the full amount of $ 8,221.00 due to the sequence and nature of events. However, I am willing to accept the amount of $ 7, 822.00 expedited as a refund to my credit card.

I purchased their "Behemoth" model gaming laptop around October 2015. With the options chosen it cost around $2,500. As of earlier today, December 13th, 2017, it's dead, due to what I believe is a short somewhere in the laptop itself. That means it only lasted about 1 month for every $100 it cost. The laptop never suffered any drops, or spills, and was rather well cared for. I hadn't picked up the extended warranty, because I expect things to work when they cost this much without requiring I spend even more money. Clearly, Digital Storm does not have the same standards.

On 11/24/17 I ordered a 3000 dollar computer from this business. After ordering I called back and changed the graphics card to a higher level one than what was listed on the actual specifications order. I paid the extra amount for the card and did not hear anything back or given a status update for 5 days. I callled in and was told an item was on back order and they would email me with expected date when it would come in. I never received an email. I left an email asking if I could cancel the order. I immediately got an email stating the order was in stage 4 and then another email stating it was in stage 5. Shortly after the second email I received a third email stating the 16 GB of ram was not compatible and that I needed to pay an additional 170 dollars to upgrade to 32 GB of ram. I callled them direct and was told by one of the employees the system I purchased was not compatible with 16 GB of ram. I told the sales person that their website showed that what I bought was their specifications for the price I paid. They would not work to fix their error so I asked for a refund. They provided the refund and made no attempt to help me get the computer I ordered. Upon hanging up I was sent a customer survey and when I put negative reviews I received another email stating a member of management would be contacting me. I checked my order status to see if they had the intentions to work things out to get me my computer and what I found was a sarcastic message stating “customer needed the order yesterday and was refunded for the sale”. This upset me and showed me that even spending 3000 dollars meant nothing to this company. I received an email from a manager and he said he investigated the matter and found the error was theirs and that the 16 GB of ram would not work on the motherboard. There was no mention of them doing whatever it would take to make this right and I felt as though they did not even care about my experience. This was going to be a gift for my son and I expressed that in an Email back to the manager. I never received any response. Is this situation not false advertising? If the website showed the specific 16 GB of ram would work, why did they not make any attempt to fix this problem without charging me more money? This is bad business practice in my opinion.

The company expects you to fax them the front and back of your credit card and the front and back of your driver's license when placing an online order. Absolutely ridiculous. That goes against everything people tell you about identity protection. While they assure you that the information will be destroyed afterwards there's nothing to protect anyone from taking that information and using it for their own good. Not only that, but when I called Mastercard, they told me that it is a violation of their merchant agreement to even ask for the identification. Don't waste your time, take your business elsewhere.

I absolutely love my Digital Storm PC. I originally wanted to build myself something, but I had just moved and was way too busy to even think about learning the ins and outs of PC building. So, I did my research, liked their reviews, warranties, and PC options so I placed an order after figuring out what parts I specifically wanted. My PC was built in a reasonable amount of time, arrived in perfect condition, and worked right out of the box. Have I had some hiccups, yes. Were they things I could address on my own? Yes, thankfully. Computers, especially overclocked have issues, that just comes with the territory. Don't expect to get a custom PC at that and not run into an issue. Their forums are also a HUGE help and everyone is very kind. I would do business with them again, thanks !

Last year in August I bought a computer from Digital Storm to use for entertainment and schoolwork. While it worked fine in the beginning by March it started to fail and ended up needing to go back for repairs. Between March and August, the computer would stop working a total of 6 times. They were so frequent that I could not safely do any school work on it as if it stopped working I would lose papers. Once it stopped working for the third time I called and requested a refund as not only was it malfunctioning but I was still paying off the loan I got for a defective product. They told me they could not do a refund after the first 30 days but assured me it would be fixed. I sent it back and got it back, there was an occasion where once I got it from repairs it refused to turn on even after they said they fixed it. One other time when I sent it to them they took around a month to get it fixed. They said that they needed around 3 weeks for a part to come into repair it. The most recent one was on the 6th of August where I got it shipped back and around 4 hours later it shut down suddenly again and refused to turn off. I was at this point frustrated and wanted to get my money back as they had continuously proven they could not fix the computer or just refused to. I called them and asked to speak with management to sort it out. They had that files and could see that they were not doing a good job repairing my computer. I was told that the person I wanted to talk to named*** was not available and would call me back. I got an email the next day saying they could not give me a refund but would try to repair it again. I once again explained how many times they had failed and over the last few months but was told that my 1-year parts replacement was over and that my 3-year warranty only covered labor. She has refused to reply to emails by the 10th and when I would call to ask about speaking over the phone I have been told that she was on her break or not there but would get a callback. I have not received a callback or even an email back and seem to just be ignored. Recently I got an email though saying to close my ticket as management was working with me even though they have refused to call or email me anymore.