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Direct Buy of Richmond Reviews (55)

Revdex.com: At this time, I have not been contacted by Direct Buy of Richmond regarding complaint ID [redacted] This company is the worst company I have ever dealt with in my years of life! I can't believe the Revdex.com of Richmond is not going to do more to follow up on this terrible company that has and still is causing extensive financial harm to citizens and creating personal stress on families Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Dear Sir or Madam: We appreciate the opportunity to addressthe complaint Mr [redacted] filed with your officeMember complaints anddissatisfaction come with great concern and we certainly take great care inaddressing each complaint personallyMr [redacted] was contacted on February 6,to resolve the complaintMr [redacted] was informed of the difference betweenEstimate Shipping Date (ESD) and Shipping Date (SD)Mr [redacted] was under theassumption that the ESD was the date the item would be in transit to himIfurther informed Mr [redacted] that the estimated delivery times listed in thecatalogs were estimatesI also concluded that the Corporate offices cutmembership cards for tens of thousands of members every two weeks and that heshould look in his spam e-mail from messages from corporate headquartersregarding membership documentsTo date, Mr [redacted] and DirectBuy of Richmond arein negotiations to assure that both parties are satisfied

We appreciate the opportunity to address the complaint Mrs.*** filed with your officeMember complaints and dissatisfaction come withgreat concern and we certainly take great care in addressing each complaintpersonallyMrs*** contacted DirectBuy of Richmond to cancel
hermembership on 1/9/via e-mailI cancelled the membership on 1/9/throughthe corporate headquartersI contacted Mrs*** the same clay and manytimes later, all of which were unsuccessful, to get her credit card informationso that a refund of the down payment could be processedThe finance companycontinued to contact Mrs***, due to the fact they had no record of thecancellation because refund for the membership had not been receivedNo othercommunication from the ***s was received outside of their initialcancellation e-mailDirectBuy of Richmond became aware that the refund for theinitial down payment was not needed only from the complaint issued by the Revdex.comof Richmond

Case No: Re: *** ***Dear Sir or Madam:We appreciate the opportunity to address the complaint Mrs*** filed with your officeMembercomplaints and dissatisfaction come with great concern and we certainly take great care in addressingeach complaint personallyWhile
the Membership Agreement states "the membership is notcancelable and your membership fees are not refundable, except as may otherwise be provided byapplicable law or disclosed in this agreement."; We feel that it is in the best interest of both parties torelease the member from any and all contractual obligations as indicated in the membership agreementand the retail installment contract with Versa finance company.In the future, should Mrs*** decide to rejoin DirectBuy when finances permit, you can be assured thather name will be among hundreds of thousands of satisfied DirectBuy Members who experience thatwhich is unavailable to the general public; which is great service, abundant selection, and phenomenalsavings

We will work with our outside marketing source to ensure future promotions provide more information, apologize for the confusion
Thanks,
***

Hello,
The issue with the dining card has been settled after *** said she would send it, never got it, I called back and spoke to *** who spoke with ***I have unsuccessfully tried several times to resolve the issue about the Water Park Adventure *** @ DirectBuy had told me to call the vacation company and be ready to book my trip On the times I have called, I was hung up on, placed on extended hold, and sent to the automated system (which does not have an option for my concern) As I informed you in my last email, I was told that *** no longer works at DirectBuy The rep that contacted me to attend the DirectBuy presentation told me 1) the certificate was for a 2-day adventure and 2) responded no when I specifically asked 'if there were any Black Out dates!! After going to the presentation (which was longer than advertised) and getting the certificate, I read in the 'fine print' that 2-days only apply to Monday-Thursday check-ins, must send a deposit to some place in ***-for the indoor Water Park in ***, **/i.e.*** *** *** just to see the available dates (what IF none of the dates they show you AFTER getting your deposit don't work with my schedule) Long story short at this point, the only/best resolution would be either DirectBuy making the reservations OR my making the reservations without the middle-manI had provided *** with my interested dates, but unsure if the information was passed along or retained, since she is no longer thereI had also advised *** of the complaints/concerns reviews about this Spirit Incentives from the internet when I originally filed this complaintShe appeared VERY interested in who DirectBuy had been doing business with and had called them directlyHowever, this link (i.e***) has been lost and I sit at square one--unresolved

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The customer contacted our officeHe stated that he was told he could cancel by his sales rep and then the sales rep would not respond to himHe was not given any information, pricing lists etcuntil weeks after his tourHE feels the business took part in a bait and switch operation because they tell the customer he can cancel, not provide the customer price information until after the cancellation time frame has pasted

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Direct Buy of Richmond regarding complaint ID
***
Regards,
Michelle Fleischman

Thank you for bringing this complaint
to our attentionHere at DirectBuy, we are committed to working with our members to help realize the benefits of their DirectBuy membershipWe are sorry to hear that the member is unhappy with their membership and have reached out to them to comply with their request for membership cancellation and refund of monies paid

Dear Sir or Madam:We appreciate the opportunity to address the complaint Mr*** filed with your officeMember complaints and dissatisfaction come with great concern and we certainly take great care in addressing each complaint personallyThere are some discrepancies within the complaint
filed with your officeMemberships at DirectBuy can only be utilized for personal use and not for businesses to retain a profitUpon joining the club, members receive member packets immediately before they leave the buildingWhen Mr*** came to the club for the orientation, a couple present had a list of building materials that could only be quoted, as general contractors would have to look over county building codes to see what could or couldn't be doneDuring the orientation, there were two couples present in addition to MrHooperOne couples membership had already been cancelledThe other couple, who was present at the same tour by the same salesman, began to become worriedThe salesman indicated that if prices of quoted materials were not better than the prices received in retail, then they too could cancel the membershipMr*** was not a part of the other two couples tour and was toured by a different salesmanThe other couple Mr*** is referring to is building their home, happily through DirectBuy as a result of great pricingMr*** has been told several times by the Corporate offices and through his local club, DirectBuy of Richmond, that he is bound by the contract for three years and that his membership is non-cancellableMr*** has also been encouraged to come in to the club to learn how to best utilize his membership to take full advantage of the savings opportunities

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted] DirectBuy states that we are in negotiations. I emailed Directbuy on 2-9-2015 with what I was asking for, received no reply and I again emailed them on 2-18-2015.  Don said he has not heard from anyone at Directbuy. This again is a delay that has caused this issue to rise up. I still do not have all of my furniture. My original order was end of November.

We apologize for not having the tablets on the day [redacted] attended our presentation-she has received her tablet as promised.
Thanks,
[redacted]

Revdex.com:
At this time, I have not been contacted by Direct Buy of Richmond regarding complaint ID [redacted].  This company is the worst company I have ever dealt with in my 55 years of life!  I can't believe the Revdex.com of Richmond is not going to do more to...

follow up on this terrible company that has and still is causing extensive financial harm to citizens and creating personal stress on families. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

We are in the process of resolving the issues stated to the satisfaction of the [redacted] household. Presently, we wish to speak with [redacted] in order to finalize and confirm our resolution, but we are having difficulty making contact. We will advise you when all is complete.

Dear Sir or Madam: We appreciate the opportunity to addressthe complaint Mrs. [redacted] filed with your office. Member complaints anddissatisfaction come with great concern and we certainly take great care inaddressing each complaint personally. Mrs. [redacted] first contacted the...

corporateoffices on December 4, 2014. During which time she indicated to them that shewanted to cancel her membership. The corporate office informed Mrs. [redacted] thatthe Membership Agreement states "the membership is not cancelable and yourmembership fees are not refundable, except as may otherwise be provided byapplicable law or disclosed in this agreement."; I contacted Mrs. [redacted],per protocol the same day. I reiterated the cancellation policy on the back ofthe membership agreement and encouraged her to come to the club to see how tobest utilize her membership. Mrs. [redacted] was further encouraged to reach out tothe finance company to see if there was something they could do to accommodateher financial situation. Sincerely,

Better...

Business Bureau:
I have reviewed the offer m[redacted] by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept this offer at this time because I spoke to [redacted] at DirectBuy on 3/20/2014 and she advised that on that day I would be mailed a 50.00 [redacted] Gift card to replace the 'Dining Card" and to contact [redacted] with my selected dates to see if available before having to submit the 75.00.  I had not received the [redacted] gift card, so I called DirectBuy on 3/25 and spoke to [redacted] who said she spoke to [redacted]) and the card will be mailed either 3/25 or 3/26---by the way, was also told [redacted] no longer worked there!! (??) I also have tried repeatedly to contact [redacted]. As of my last attempt, 4:40pm on 3/25, 'Justin' hung up on call-didn't even get to tell him why I was calling. I did fail to get the manager's name from [redacted] when I spoke to her on 3/20 so I could ask for him--she 'said' she had spoken to him directly.  I will try one more time to schedule this trip--still jumping through hoops. At this point, I'm thinking DirectBuy should just contact the venue ([redacted]) and make arrangements or let me do it myself to end this. Perhaps they're hoping I will get so frustrated that I give up.
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not accept this offer because the corporate office is not being truthful.
after I informed them what happened, they said they would have someone
from the Richmond office call me back to resolve this issue. No one to date
from the Richmond Office called. [redacted] continues to call me and
threaten me.  You have to be accountable if your employee mislead the public
just to make a sale. That is a disgusting way to do business.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

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Description: Buying Clubs & Group Purchasing Service

Address: 12830 West Creek Pkwy  Ste A, Richmond, Virginia, United States, 23238

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