Direct Buy of Richmond

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Dear Sir or Madam: We appreciate the opportunity to addressthe complaint Mr. [redacted] filed with your office. Member complaints anddissatisfaction come with great concern and we certainly take great care inaddressing each complaint personally. Mr. [redacted] was contacted on February 6,2015 to...

resolve the complaint. Mr. [redacted] was informed of the difference betweenEstimate Shipping Date (ESD) and Shipping Date (SD). Mr. [redacted] was under theassumption that the ESD was the date the item would be in transit to him. Ifurther informed Mr. [redacted] that the estimated delivery times listed in thecatalogs were estimates. I also concluded that the Corporate offices cutmembership cards for tens of thousands of members every two weeks and that heshould look in his spam e-mail from messages from corporate headquartersregarding membership documents. To date, Mr. [redacted] and DirectBuy of Richmond arein negotiations to assure that both parties are satisfied.

Revdex.com spoke with Mr. [redacted] from the business. He stated that he has reached out to the customer and explained that he is bound by the contract for three years. he can contact the office at [redacted]  his email address is [redacted]

Sorry for the confusion on the dining cards-we will send [redacted] 
$200.00 worth of restaurant cards to the restaurants that were mentioned by[redacted].  She should receive them next week

Revdex.com:
I have reviewed the offer made by the business in...

reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer contacted our office to state that nothing has been received for the business as stated in the response provided by the business.

[redacted] I apologize for any inconvenience [redacted] may haveexperienced.  Our letter does state in order to receive any gifts you mustattend a 90 minute open house presentation, however I will be more than happyto provide the Touchpad Tablet to [redacted]...

[redacted].  Please have [redacted]contact me directly either via email or phone and let me know if he wouldprefer to come by and pick up the tablet or have me mail one out to him. Thanks,
[redacted]
[redacted]
[redacted]

Review: We went on the Direct Buy tour due to info from [redacted]. We ended up joining but I feel that we were guilted into joining. I [redacted]'t them that we didn't have the finances but they kept on about it and said that we would have to join today or would never get the offer again, they would reduce the monthly amount and gave us other incentives. I realized later that we didn't receive the incentives we were told. When we went back for the orientation about 2 1/2 weeks later we told the guy that things were not looking good at work and that we could not continue with the membership. I ended up loosing my job due to work load. A few weeks later I get an automatic draft from my bank account that I was not aware of. Come to find out it was from Direct Buy. I contacted the Corporate Office and advised of the problem. I was told that they couldn't do the cancellation and that they needed to reach out to the person to take care of that and I had 30 days to get it cancelled. I called Corporate a few times within the month of September and was given the run around. I finally talked to someone that told me that I needed to contact the local office. I did that and was told that I needed to talk to [redacted]. I talked to [redacted] on the phone a few times and threw email a few times but it was very hard to get a response from him in a timely manner. I was told a few times that he was working on it. Then I was told that I needed to get a letter from my previous employer which I did and emailed back to him within a few days. At one point I told him on the phone in October that I was frustrated that it was taking so long and that I was being charged and getting NSF fees because the money was not in the account to cover it, I told him that I wanted by down payment of $300 back. He told me he understood and would work on getting that taken care of along with the cancellation. He kept giving me a time frame of less than a week whenever I did get a response back from him. I had to tell [redacted] (the people collecting the money for them) a few times that I was working with Direct Buy to get the membership cancelled. The last time I was able to get any response from [redacted] was in October. I have tried emailing him a few times since but have not gotten any response back. I received a call, text and email from [redacted] earlier in the week saying that my account was now going to collection. I called the local office again today and of course [redacted] was nowhere to be found. I received a call back from the owner, Tim and as soon as he got on the phone with me he had an attitude and was blaming me for everything. Tim tried to tell me that they do not have a cancellation policy and tried to tell me that everything I told him I was told was wrong and I was just making it up. I am very upset and find it very wrong what they have put my family through and now the owner is refusing to cancel the membership and refund me the down payment and causing it to go to collections.Desired Settlement: membership cancellation and refund of down payment of $300

Business

Response:

Case No: 10371802 Re: [redacted]Dear Sir or Madam:We appreciate the opportunity to address the complaint Mrs. [redacted] filed with your office. Membercomplaints and dissatisfaction come with great concern and we certainly take great care in addressingeach complaint personally. While the Membership Agreement states "the membership is notcancelable and your membership fees are not refundable, except as may otherwise be provided byapplicable law or disclosed in this agreement."; We feel that it is in the best interest of both parties torelease the member from any and all contractual obligations as indicated in the membership agreementand the retail installment contract with Versa finance company.In the future, should Mrs. [redacted] decide to rejoin DirectBuy when finances permit, you can be assured thather name will be among hundreds of thousands of satisfied DirectBuy Members who experience thatwhich is unavailable to the general public; which is great service, abundant selection, and phenomenalsavings.

Review: Direct Buy presented their program as a way to save money on various everyday items with ease of ordering and obtaining products. They charged my husband and I $4000.00 to be in their program. After hearing their 2 hour presentation and video, we thought it sounded like a good program. However, to date, everything we have researched to order from Direct Buy is the same price or more than what we can go to [redacted] or [redacted] to purchase without a 3 to 5 week wait for delivery. We feel ripped off and taken advantage of. The use of cell phones or [redacted] were not permitted during the presentation or decision making process, so we were not allowed to research Direct Buy and any scams or rip offs history. After getting home we researched and felt like we were pressured into making this purchase. Now that we are trying to use the program, it is a cumbersome process to order and the prices have little to no savings. Plus there is a 3 to 5 week waiting for the items to be delivered and you still have to go in person to Direct Buy to pick up items.Desired Settlement: We would like to get ou $4000.00 back

Business

Response:

I apologize for the delay, however [redacted] will be contacted today via email and/or phone by a [redacted] to set a time to come in and discuss their concerns regarding their membership. During this meeting their issues will be resolved.

Thanks,

Product Specialist

DirectBuy of Richmond

[redacted] direct line

[redacted] fax

Help your Friends and Family Save!Refer and Earn a Bonus! [redacted]

Consumer

Response:

Dear [redacted],

This letter is in response to your letter dated 9/4/13. On 8/20/13, my husband was contacted by [redacted] and another associate who was not clearly identified (maybe a supervisor). The associate did most of the talking. He presented as irrate, rude and unprofessional. He spoke with a fast rate of speech and angry tone of voice rattling off eat of the items of concern we listed in our letter to the Revdex.com. He did not allow my husband to speak or respond to the issues. The associate stated that we signed his document and lawyer would laugh in our face if we sought legal counsel. At no point have we mentioned seeking legal counsel; this comment was inconsiderate and unnecessary. The associate ended the conversation stating they will be in touch; but there has been no further contact from anyone from Direct Buy of Richmond.

[redacted] remained on the phone and asked my husband for documentation and email to him of our original inquiry about our need of purchasing a refrigerator. This request was sent immediately to [redacted] on 8/20/13. We also asked for the name of the associate who did most of the talking. However, no response has been received to date from [redacted] or anyone else at Direct Buy of Richmond.

The original email was sent to Direct Buy on 7/23/13 asking about a specific refrigerator, the cost from Direct Buy and cost comparison from [redacted] was cheaper and delivery was in 2 days with haul away for the old refrigerator. Direct Buy could ship the refrigerator in 3-5 weeks and the cost was more.

[redacted] responded via email to our inquiry on 7/26/13 stating that he would ask the price integrity department and get back to us as soon as they create an offer, usually in a day or two. My husband responded back about 30 minutes later asking if it would still take 3-5 weeks for delivery. There was never a follow up email or contact about this need. We ended up having to purchase the new refrigerator from [redacted].

Per your letter, dated 9/4/13, Message from Business- [redacted] from Direct Buy of Richmond stated that a meeting would be set up for us to come in and discuss our concerns regarding the membership and to work toward a resolution. However this has not occurred yet.

At this point, we would like a refund of our money from Direct Buy of Richmond. They have not provided any of the services they claimed they would provide.

Due to the unprofessional and rude manner in which the associate spoke to my husband, we do not want any additional personal contact from Direct Buy of Richmond. It would be best to handle this through the Revdex.com or another third party.

Thank you for your time and assistance in this matter.

Sincerely,

Business

Response:

[redacted], I tried to respond via the website, I apologize if it did not go through. [redacted] has been in contact via email with [redacted], to my knowledge we are awaiting a response back. It is our intention to cancel their contract with our club, we just need them to come in and sign the necessary documents.

Thanks,

Product Specialist

DirectBuy of Richmond

[redacted] direct line

[redacted] fax

Help your Friends and Family Save!

Refer and Earn a Bonus! [redacted]

Review: Received in mail a promotion saying I had been selected to win a 3 day, 2 night stay at a water park in [redacted] plus a $100 Restaurant Dining Card. No where on any of the material does it say I must do anything in order to receive this - in fact the header is CONGRATULATIONS like I had won something. Nowhere on the ad does it say that this is coming from Direct Buy and that in order to receive your prizes that you have to submit to their sales pitch. The only way I found out who had sent this obviously questionable promotion was by tracking the address. I called their national offices and they said they do such promotions but could not confirm this specific one. I expressed my dismay that they would be use such deceptive ad practices. I then called the[redacted] office and was told that yes they sent this specific promotion. I again expressed my dismay that in this day and time they would stoop to such unethical advertising.Desired Settlement: At bare minimum they need to say in future ads 1) who they are 2) what you have to do to get such "prizes". 3) I would also like to NEVER receive any promotional material from this company or any of its affiliates again.

Business

Response:

We will work with our outside marketing source to ensure future promotions provide more information, apologize for the confusion.

Thanks,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: ON 1/7/14 along with myself & partner signed an agreement with Direct Buy late on this Tuesday evening. The following morning, 1/8/14, I contacted Direct Buy to cancel our contract only to reeceive a run around that someone would call me back. I left a message and called back twice after the fact only to be told everyone in the department that handles my type of inquiry is in a meeting and someone will return my call after the meeting. Here I am on 1/9/14 still no return call. So I went online to find out more information or to locate another number I could possibly call to find & here I found numerous of negative complaints regarding Direct Buy company and practicies. We felt pressured & obligated to make an immediate decision only to find out we were misled.Desired Settlement: My partner & I would like to cancel the agreement for 3 years with Direct Buy even if it means forfeiting the deposit paid at time of visiting..

Business

Response:

Review: A Direct Buy membership was purchase by myself and my husband, on 10/17/2012. I called Direct Buy the next day to cancel this membership; Direct Buy did not answer and a voicemail message was left. A representative from Direct Buy did not contact this household until a week later, and explained the membership could not be cancelled because membership must be cancelled within 3 days. Payment has not been made to this account because it was not used and we attempted to cancel. The debt was purchased by another company Beta Finance. In an effort to have this debt removed from our credit we contact this agency and they were not willing to settle for amount offered by us. Also, Direct Buy was involved in a class action lawsuit for unlawful practices, pricing, and marketing. We are in need of assistance of having this removed and/ or settled.Desired Settlement: We would like for Direct Buy leadership to contact the third party (Beta Finance) company and have this account settled, closed, and removed.

Review: On Oct 3 DirectBuy convinced my family to sign up for a 3 year agreement claiming that just the savings in the replacement costs for our aging heating and air-conditioner would be sufficient for us to recoup the expenses of signing up with a $559 down payment and $5590 total cost for becoming [redacted] members.

They showed an example of one of their customer who had a 2.5 ton, 15 [redacted] A/C installed for $1979 including shipping costs. Typically it would cost at least $6000, which had been confirmed from our prior research. After we became members they send their contractors to give us an estimate. Both the contractors they sent us gave estimates ranging from $8000-$12000.

Not only that, they had promised us free airline tickets by taking a $198 deposit and possibly a free [redacted] for signing up and other problems we had faced when we had to get my wife who has serious health problems to their location for getting this "special offer". [redacted] was the partner they had promised, and [redacted] which doesn't even have Richmond stops was then shown to us. How can I take my ailing wife to another city just to board a plane?Desired Settlement: Besides the termination of the contract we had signed up for, we are seeking $3000 towards the replacement of our heating and air-conditioner and cover the additional expenses for what they have done to my wife's health.

It is unfortunate that similar complaints that I had lodged with Revdex.com a few years ago along with an opportunity for participating in the cross-country academic prototypes using my patented 3 process simplification for currency tracing with [redacted] for integrating Revdex.com with [redacted] systems was not followed upon by Revdex.com with the Federal Reserve. [redacted] would have also enabled integration of technologies like [redacted], chip embedded shoes, hair/blood monitoring devices to help take corrective action on the rising legal and healthcare costs that is making USA non-competitive in the global economy. Creating group savings across multiple finance and insurance products via household views would have also prevented issues like 2/3 Americans now suffering from mental health problems and the rising costs to individuals and business alike from increasing weather fluctuations.

The recent case against Direct Buy announced by US Attorney General or the recent shooting and killing of innocent employees in Navy Yard by a US veteran who was working as an [redacted] is an example of that. ** was a [redacted] to the Federal Reserve. They had both been invited to participate in the $100M Veterans innovation in Healthcare Award as well as the subsequent $100M grant request from the Federal Reserve via the US Supreme Court since the Federal Reserve had refused to participate in the [redacted] integration effort the first time.

Business

Response:

Review: My husband and I were approached by a man named [redacted] from Direct Buy at the [redacted] We were told that if we attend a presentation for Direct Buy we would receive $200 dollars in Restaurant Gift Cards that could be used at popular restaurants like [redacted], and [redacted] listed these exact restaurants). After attending the presentation on July 16th, we received $200 in [redacted] gift cards, which cannot be used at any of the popular restaurants he named off. I would not even consider these Gift Cards, but discount dining at very unpopular restaurants. I told the lady that gave use our reward what we were promised, and she said sorry but this is the reward. We were lied to, just to get us to listen to their sells pitch. It was a waste of our gas and time.Desired Settlement: I would like actual gift cards to popular restaurants that were promised to us.

Business

Response:

Sorry for the confusion on the dining cards-we will send [redacted]

$200.00 worth of restaurant cards to the restaurants that were mentioned by[redacted]. She should receive them next week

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer contacted our office to state that nothing has been received for the business as stated in the response provided by the business.

Review: We joined this club called Direct Buy on January 8,2015.We put a down payment of $449 on a credit card. With a balance of $4041 We were rushed to do this it was a one night thing or you lose it. but you could cancel in three days if not satisfied. Well the next day we did our home work and decided that they were a scam. So very early we canceled our credit card and put a fraud on it. So they could not get our money. I tried calling the company and spoke with someone this was January 9 she said all I had to do was to send a email to cancel it was that easy. stating " notice to cancel" so I did to [redacted] I had to put our name and adress and total refund I did everything I was suppose to do.For my refund. I also called my bank up because they set up a automatic withdraw for $145.99 a month for a stop hold . Thir finance company which is called [redacted] has sent me two letters saying they are going to withdraw money from me and I owe them money. I have called them up they were so polite they are always polite. but yet they do nothing but send me letters saying I owe them money.They say we will take care of this you did everything you were suppose to do. I do not want me or my husband to have bad credit over this.I spoke to a women named [redacted] on the 26 of Jan from the [redacted] . [redacted] is the man from Direct Buy he left me a email asking me for my credit card info just two days ago so he can refund me my money and the expiration . It never went on my credit card cause I canceled it. So right now they have no money but they are harassing me . And They are sending me bills for something that is canceled.They are def a scam and they will not stop harassing me and my husband they will stop at nothing to try and get money out of us.

Product_Or_Service: Direct Buy

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Stop sending us bills stop harassing us.Cancel our contract once and for all.Thank you [redacted]

Business

Response:

We appreciate the opportunity to address the complaint Mrs.[redacted] filed with your office. Member complaints and dissatisfaction come withgreat concern and we certainly take great care in addressing each complaintpersonally. Mrs. [redacted] contacted DirectBuy of Richmond to cancel hermembership on 1/9/15 via e-mail. I cancelled the membership on 1/9/15 throughthe corporate headquarters. I contacted Mrs. [redacted] the same clay and manytimes later, all of which were unsuccessful, to get her credit card informationso that a refund of the down payment could be processed. The finance companycontinued to contact Mrs. [redacted], due to the fact they had no record of thecancellation because refund for the membership had not been received. No othercommunication from the [redacted]s was received outside of their initialcancellation e-mail. DirectBuy of Richmond became aware that the refund for theinitial down payment was not needed only from the complaint issued by the Revdex.comof Richmond.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: Was an employee of DirectBuy until June 2013. Felt pressured by [redacted] to sign membership so club could get 80 members for the month. DirectBuy states that a person MUST be 21 or over to join, AND if engaged or married, spouse MUST be present upon tour & signing contract. I am NOT 21, I am and was 20 upon signing AND my husband was not present and did not sign the contract. I no longer have a job, so therefore am not able to make payments. When I contacted the club, I was told that I could not cancel my contract. Being that I have previously worked there, I know for a fact that they cancel members everyday.Desired Settlement: I want nothing in return just asking for the contract to be canceled and [redacted] finance to be contacted about cancellation of contract

Business

Response:

[redacted] has been in contact with [redacted], he was informed she is currently out of town and when she returns she is going to contact [redacted] to set an appointment to come in and discuss her concerns.

Thanks,

Review: My wife and I signed up for the direct buy membership on 11-14-2014. We went in and purchased a living room set on 11-29-2014. The order gave us a ship date of 1-10-2015. We were told by [redacted] the furniture would ship by 12-15-2014, that the ship date is just a date they put in the system. We called back to question the ship date and was given a date of 1-15-2015. We called 3 more times and was given 3 different ship dates and then were told the furniture we ordered on 11-29 was discontinued. My wife and I visited 3 more furniture stores and found a new set. On 1-22-2015 I placed a new order with [redacted] from Direct buy. I even ordered a power sofa which we did not need and manual loveseat and recliner to get the order quicker. [redacted] said they would be shipping 2-2-2015. The order said 2-14-2015. I called [redacted] on 1-28 to question why the system says my new order date had changed to 2-18-2015. He said it was just a system error that the 2 systems do not talk to each other. He said the living room furniture was loading on 1-30-2015. When I spoke to [redacted] on 1-31-2015 he said the furniture was loading on 2-8-2015. We also ordered a mattress on 1-22-2015 which [redacted] stated would ship in 2 weeks. On 1-28 I spoke to [redacted] on 1-28-2015 and questioned why does the system show shipping on 3-4-2015, again he said the 2 systems do not talk to each other. He said he would talk to the vendor and let me know, as of today 2-1-2015 He has not told me the status. In addition to these issues, we have asked 3 times for our membership cards that we signed up for with directbuy on 11-29-2014 and still have not received them. I also emailed direct by on 12-23 and 1-6 asking for quotes and never received a response, I was told that websites address was not working. On 1-31-2015 I spoke to[redacted] and asked to speak to[redacted], the GM,[redacted] said[redacted] will call me back. I also mentioned this to [redacted] to have[redacted] call me. Tim has not called me. In my first experience with Direct buy I am extremely disappointed in their service, support and commitment to providing results based on the presentations. I am asking for a full refund on both orders as well and a full refund on our membership fees. Thank You

Business

Response:

Dear Sir or Madam: We appreciate the opportunity to addressthe complaint Mr. [redacted] filed with your office. Member complaints anddissatisfaction come with great concern and we certainly take great care inaddressing each complaint personally. Mr. [redacted] was contacted on February 6,2015 to resolve the complaint. Mr. [redacted] was informed of the difference betweenEstimate Shipping Date (ESD) and Shipping Date (SD). Mr. [redacted] was under theassumption that the ESD was the date the item would be in transit to him. Ifurther informed Mr. [redacted] that the estimated delivery times listed in thecatalogs were estimates. I also concluded that the Corporate offices cutmembership cards for tens of thousands of members every two weeks and that heshould look in his spam e-mail from messages from corporate headquartersregarding membership documents. To date, Mr. [redacted] and DirectBuy of Richmond arein negotiations to assure that both parties are satisfied.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

DirectBuy states that we are in negotiations. I emailed Directbuy on 2-9-2015 with what I was asking for, received no reply and I again emailed them on 2-18-2015. Don said he has not heard from anyone at Directbuy. This again is a delay that has caused this issue to rise up. I still do not have all of my furniture. My original order was end of November.

Review: I have issues concerning the contract we were highly pressured to sign. We were holding up the closing of the location and did not get much detail and were rushed through signing the documents to join for membership even after we said no over three times and that we could not afford more than that. We were offered a special by [redacted] that is reserved only for senior citizens. As I was filling out the papers I also indicated I wasn't feeling well. Only after we signed everything with associate [redacted], we were given the disclosures of the program such as the Membership Guide. After reading it that very evening, it was completely different than what was orally described. The ordering and return issues were not fully explained as in the Membership Guide. In fact, upon further research on the Internet, several suits have been filed which was determined that DirectBuy receives kickbacks and incentives from the manufacturers and suppliers. [redacted] explicitly said in front of several couples that he does not get anything from purchases made from the manufacturers and suppliers. This is fraudulent and deceptive.Desired Settlement: I would like a refund of the $399 down payment made in addition to a release of the contract for the remaining balance in writing due to the fraud and pressure tactics. I believe this is a fair settlement as I have yet to receive my codes and cards to begin using the membership program. Also, when I refer to "I, me, my" this includes my husband.

Business

Response:

Mr. [redacted] here at our club has been in contact with Mrs. [redacted], and is in the process of setting up an appointment to have her and her husband come in and resolve their issues.

Review: Direct Buy contacted me. In exchange for attending their 2 hour sales pitch, I was to receive a 7 inch [redacted] tablet and a restaurant discount coupon. I attended the session on 6-5-14 at 1 pm. and stayed for approximately 2 hours. At the end of the sales pitch I declined their offer to join. I was given a restaurant discount card, and was walked to the door and the sales person ([redacted]) asked the receptionist for a "tablet" to give me. She indicated she had none. [redacted] excused himself for 2 minutes. He returned and said the shipment was late and he could mail it to me or I could pick it up the following week after Tuesday. I have attempted to contact the company and left a phone message and an email. No response from them has been received - and no tablet received.Desired Settlement: I would like to receive the promised [redacted] tablet.

Business

Response:

We apologize for not having the tablets on the day [redacted] attended our presentation-she has received her tablet as promised.

Thanks,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: In response to an advertisment that was sent to my home, a friend and I attended the 90-minutes presentation for membership with DirectBuy. We were impressed about the possibilities of the purchases we could make at various businesses as members of DirectBuy. However, we were not given ample time to discuss between the two of us, or our families the pros and cons of committing to a relationship with DirectBuy. We were also impressed by the rewards of attending the presentation whether we decided to purchase a membership or not, such as a vacation and dining at fine restuarants. We decided to accept the offer of a membership, which we knew from the beginning was overpriced. However, we thought that the membership would pay for itself with the promise of DirectBuy that we would receive rather nice discounts and pricing from businesses that we use and are familiar with. Unfortunately, this is not true. On our way home, we stopped by a few of the businesses because we were looking for a particular item. At each of these businesses, we were told that they did not have such a relationship with DirectBuy. We were even told that they had never heard of any local businesses having such relationships. Furthermore, we learned that the vacation promise is a scam. We would have to pay for our visit to the proposed resort. The restuarants are not ones that we have ever even heard of. Although we were told by our sales representative that we could cancel the contract and get a full refund because we are dissatified, we have not had any cooperation. Telephone calls are not being returned. The Finance Company is calling with threats, and they say that they have not heard anything from DirectBuy about a cancellation, which is what the sales representative said he would communicate to them. We are very disappointed with our encountered with DirectBuy.Desired Settlement: Refund of the upfront membership fee and cancellation of the contract.

Business

Response:

[redacted] here at our club has been in contact with [redacted], and is in the process of setting up an appointment to have her and her husband come in and resolve their issues.

Thanks,

DirectBuy of Richmond

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After much though and consideration, we have decided that we will not keep the appointment with [redacted] contacted me to let me know that the Company will cancel the contract. However, he advised that the downpayment would not be canceled. He wants us to come in to sign a release form. We will not sign a release form. In our opinion, this is not acceptable to us. Because of the way this Company recruits members for the Club, it is debatable that this release form will actually resolve the issues. Furthermore, [redacted] has not communicated with VERSA about this matter. I had a conversation with VERSA because they are calling asking for a payment that [redacted] was supposed to request that they place a hold on until the matter was resolved. This is further evidence that DirectBuy does not care about their members and insinuating circumstances.

Thank you for your help in this matter.

Regards,