Direct Buy of Richmond

Review: We canceled our contract with DirectBuys terms of cancellation. We notified them by registered return receipt mail on two occasions. The first being December 21, 2014. We have made two phone calls and sent two emails. We have not received our money back as of yet. According to their cancellation rules we should have received it with 10 days of our cancelation notice to them.Desired Settlement: A full refund of our deposit, as outlined in their cancellation notice.

Review: First off they claimed to have products and brands that they do not and the salesperson, [redacted] assured me these products were available online which they are not. Then I had a loss of work situation on second day of contract informed them with a written notice to cancel contract, I was assured that is no problem and that I had given sufficient documentation to get that taken care of. An appointment was made to cancel contract I came in for this appointment to be told it would have to be rescheduled. It was never rescheduled it was put off until I was informed nothing could be done I was locked in to this contract. It takes two weeks to get web access to web site therefore you don't know they are lying about products before it's too late.Desired Settlement: To be released from contract they can keep down payment for time wasted

Review: We purchase the membership because you were suppose to get great discounts on furniture and other things for your home. Each time I have went on line to check prices to make a purchase the prices are not any cheaper than going to a furniture sale or making a purchase at a discount store. Some of the items we tried to purchase at the being of our membership were no longer offered and the warehouse in Richmond closed up,were we purchased the member ship, we paid a lot money to join. This is not at all as it was described to us in the sales meeting, I feel like they just pumped up the information to make a sale, I want to close this membership and for Direct Buy to give My money back, we are not at all satisfied with program. They don't offer enough discounts to charge this large amount of money for a membership.Desired Settlement: Direct Buy To cancel this membership and refund all my money, this membership is a joke.

Review: I was invited by directbuy to come and take a tour of their products and services during the tour I was quoted prices on several items that I use in my business as a general contractor that were very far below anything I had ever seen I was skeptical but the salesman assured me they were correct and that anything they had was fifty to seventy percent or more below what I could get them anywhere else I was lead to believe this and thought this would be a great way to buy materials cheap and pass savings along to customers so I decided based on his quotes to give it a try. approximately two weeks later I received my member packet and went in to the orientation a couple of weeks after that the orientation included myself and two other couples it was here that we were shown the real prices one couple was building a house and had a list of things to get quotes on which the salesman could not even price while they were their. we all knew something was very wrong and we all exchanged contact info and the salesman told us all right ther that we could certainly cancel our membership if we desired but not then . we all exchanged contact info upon leaving and the couple getting their list quoted said they would call me when they got their real prices they did not get their for two weeks and when they we realized we had been severely mislead and we all been trying to cancel our membership but directbuy refuses to return our deposit and cancel our membership saying that we had to cancel within three days of the original tour before we ever able to see the real prices. this has turned out to be a well thought out scam we are simply trying to get away from.Desired Settlement: I simply want to cancel my membership and get my deposit fefunded

Business

Response:

Dear Sir or Madam:We appreciate the opportunity to address the complaint Mr. [redacted] filed with your office. Member complaints and dissatisfaction come with great concern and we certainly take great care in addressing each complaint personally. There are some discrepancies within the complaint filed with your office. Memberships at DirectBuy can only be utilized for personal use and not for businesses to retain a profit. Upon joining the club, members receive member packets immediately before they leave the building. When Mr. [redacted] came to the club for the orientation, a couple present had a list of building materials that could only be quoted, as general contractors would have to look over county building codes to see what could or couldn't be done. During the orientation, there were two couples present in addition to Mr. Hooper. One couples membership had already been cancelled. The other couple, who was present at the same tour by the same salesman, began to become worried. The salesman indicated that if prices of quoted materials were not better than the prices received in retail, then they too could cancel the membership. Mr. [redacted] was not a part of the other two couples tour and was toured by a different salesman. The other couple Mr. [redacted] is referring to is building their home, happily through DirectBuy as a result of great pricing. Mr. [redacted] has been told several times by the Corporate offices and through his local club, DirectBuy of Richmond, that he is bound by the contract for three years and that his membership is non-cancellable. Mr. [redacted] has also been encouraged to come in to the club to learn how to best utilize his membership to take full advantage of the savings opportunities.

Business

Response:

Revdex.com spoke with Mr. [redacted] from the business. He stated that he has reached out to the customer and explained that he is bound by the contract for three years. he can contact the office at [redacted] his email address is [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer contacted our office. He stated that he was told he could cancel by his sales rep and then the sales rep would not respond to him. He was not given any information, pricing lists etc. until 2 weeks after his tour. HE feels the business took part in a bait and switch operation because they tell the customer he can cancel, not provide the customer price information until after the cancellation time frame has pasted.

Review: I need your help in receiving a vacation promotional package promised by Direct Buy of Richmond. To help you in your research, I have outlined below what has transpired to-date. The two free [redacted] round-trip air fares and 2 nights/3 days lodging was a promotion offered by Direct Buy for visiting their warehouse.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Journal - Direct Buy Issue

Tuesday, October 8, 2013, 6:30 p.m.

We attended a presentation at Direct Buy. It was by invitation only.

Invitation came from [redacted]

Claim Code: [redacted]

Reservations were made through “[redacted],” ID#[redacted], by calling their toll-number.

For attending and listening to the presentation, we were promised “2 complimentary Round Trip Airfares from Richmond to select destinations including Orlando, Las Vegas, Miami, New Orleans, and many more along with 3 days and 2 nights hotel accommodations.” In addition, because we registered for the presentation within 48 hours of receiving the invitation, we were to get a $[redacted] dining gift card.

October 8, 2013

Attended the presentation.

Decided that this was not the right time for us to join Direct Buy, and we informed the “salesman.”

The salesman gave us the $[redacted] dining gift card on the spot.

He gave us a “CERTIFICATE” for the two free air fares and hotel accommodations. He said that we will be receiving in the mail directly from the travel company the official documents. The airline ticket deal would only be good for one year. Information on how to make the air fare reservations would be given in the literature from [redacted].

October 22, 2013

2:00 p.m.

Still no certificates received.

Called [redacted]) and told them we have yet to receive certificates. She ([redacted]) told me to call “[redacted]” (owner of Direct Buy) at [redacted]. Called, but it took me 6 times to get a “person” to answer the menu-driven phone system. [redacted] was not there. Talked with “[redacted].” She told me that [redacted] had sent them the wrong “certificates.” Hoped to get them this week. (In my mind I thought her answer was strange as the salesman on the evening of October 8 told us that we would be receiving the official package from [redacted].)

October 22, 2013

At 2:15 p.m., I called [redacted] of [redacted] back again to tell her what [redacted] had said (above). She said that was an odd answer and sounded rather irritated. She said she would, herself, send me the certificate. I gave her my home address.

October 28, 2013

Still no certificates received.

Called “[redacted]” again at the Richmond Direct Buy. Left her a message at 11:15 a.m. and asked he to call me back with status of our certificate.

October 29, 2013

[redacted] of Direct Buy called me back. She said they still have not received certificates. There is nothing she can do.

November 1, 2013

4:30 p.m.

Called [redacted] again to see if I could get some help. Talked to [redacted]. She said to call back on Monday because “there was no management there.”

November 4, 2013

10:40 a.m.

Called [redacted], at [redacted]. Told her my story again (from the initial conversation we had on October 22); she remembered and was surprised that I had not received certificate. She put me on hold to check to see why the promotional materials had not been sent. [redacted] came back on the phone and told me her manager has given permission for her to send them directly to me. I gave her my home address. She said I should receive by Thursday, November 7. She said to call her back if I had not received them.

It is now November 11, 2013 and we still have no certificate.Desired Settlement: I want what was promised me: “2 complimentary Round Trip Airfares from Richmond to select destinations including Orlando, Las Vegas, Miami, New Orleans, and many more along with 3 days and 2 nights hotel accommodations.” And I want the promotion to be good for one year from the date of the presentation, Octobr 8, 2013, not from when we get the materials.

Business

Response:

[redacted] from our club has spoken with [redacted] and let her know the correct certificate will be sent to her for her vacation package. It was sent via certified mail and was delivered to her on 11/14/2013.

Thanks,

Review: In January, me and my husband purchased a membership with Direct Buy. In February, my membership with Direct Buy was cancelled by due to a disclosure issue of them not informing us about their club as I signed the contract. I asked to be removed as a member and they did. Since then, they have NOT given me a membership refund of 500.00, nor a refund on my first payment of 181.25 to their in-house [redacted] finance corp. Not all calls are being returned when I call. I continue to get calls from [redacted] Finance trying to collect and [redacted] (sales person in Richmond) was to contact [redacted] fin with a letter stating I am not a member but has not because they keep calling me for payment. [redacted] has done nothing to get my money refunded or to stop their in-house [redacted] finance company from turning me in as delinquint on my credit. If I've been turned in to the credit bureau, they need to get it straight and write me a letter on behalf of Direct Buy/[redacted] Fin. that any information they have negatively reported is incorrect because I am trying to buy a car.Desired Settlement: I want my refunds, I want any negative marks on my credit report removed and I want a letter from Direct Buy and/or [redacted] finance indicating they have reported incorrect information to the credit bureau until it is removed.

Business

Response:

Mrs. [redacted],

Mr. [redacted] has contacted Mrs. [redacted] and he is awaiting a return phone call to have her come into the club and resolve her issues. Once he receives a call back he will schedule an appointment with her and get everything resolved. Sorry for the delay in responding.

Thanks,

Product Specialist

DirectBuy of Richmond

Review: I was sent a postcard that was a promotional gimmick of two free roundtrip airline tickets from [redacted] to select destinations including [redacted] and [redacted]. Also to be included was 2 free nights at a hotel and $100.00 Restaurant gift card. All we had to do was make an appointment and go listen to the sales pitch. I made the appointment and we went to listen. We were impressed with the sales pitch. We thought that it would be great to become a member since I was buying a home and knew that I would be renovating most of the home. We were told that the prices from Directbuy were fabulous and we would save so much money being a member. That their prices were the lowest around. It was a win/win being a member. The president came to the table when everything was being explained and told us, if we gave them names of friends who would join Directbuy then our membership would be free. We just had to write down names and numbers of friends, if they joined we could get so much money per person or if 3 joined, then our membership was free. Also, he wrote on the contract that he was throwing in the travel membership for the same price as the regular membership. He then called one of his salesmen that was starting to work with real estate agents. That they were starting to work with agents who had vacant homes and would put furniture into the homes as a model. He was very interested in working with me. As I had a vacant property two miles away in [redacted] that would be great as a model. They told me that they would be in touch soon. They asked me to send in names of friends so that they could get memberships too! And if three did, mine was free At this point, I completed the application for the membership. They said that I could use my bank or that they would finance the membership. I thought about it, and decided to let them be the bank. I asked them, who is the banker, which company? The sales lady said Direct Buy is the bank, we do the financing. I said aren't you going to call it in and check. Her response was no, that everything on the application looked good and we were all set. After completing all of the paperwork for the membership, I asked about the free airline tickets and gift cards. They gave me a package, I stated this is not correct. She went back and was in the office for several minutes and I walked over and said is there a problem? She apologized and brought out another package. This was not the correct one either. At this point, I was starting to get concerns about DirectBuy. A new lady came up to me and she said her name was [redacted]. That the card that was sent to me in the mail was not available at that time. That she was waiting for them to come in the mail. Since this was on a Thursday, she knew that they would be in by Saturday and that she would mail it to me. I thanked her and told her the reason that I had even come, was that we were planning a trip to [redacted] within 45 days and that we needed to make the reservations. She assured me that they would mailed to me immediately. I felt good then and believed what she was saying. When I was leaving, the sales lady told me not to forget to send the names in of my friends. She said that they had to have the names within a week. I was taken aback and said that there was no way I could do it as one of us would be out of town. She then wrote on top of the page giving us 3 additional days. I was now second guessing everything! I called to see if I really had to send in the names that quickly and the response was yes, if I want the free membership. I asked why so quickly and was told that the sooner that they signed up the sooner you get free membership! I emailed the list in and was regretting it. Two days later, someone called from DirectBuy asking if I had let my friends know that they would be calling them. I stated no, that I was not happy with DirectBuy. She apologized and asked should she contact my friends on the list and I told her no. A week went by and nothing from DirectBuy. I called and spoke with [redacted] and she had already mailed them out. I waited another week and called again. [redacted] explained that she thought that she had mailed them and she was very apologetic, that she confused me with another member. I did receive the package a couple of days later. When I tried to go online to set up this so called free tickets, there was a 30 day window that was needed to make the reservation for the airline. I could no longer use this as I needed to schedule the trip for the beginning of December. They also wanted $199.00 just to use these so called free tickets. At this point I was really getting discouraged with DirectBuy. However, I had just purchased a house and needed new appliances and flooring. I decided to go out and look at all the options that were now available to me. I drove out there, and I did see [redacted] sitting at the receptionist desk. I said hello and she looked up my membership and checked me in. I went in, and there were no salespeople to help me. They were all busy with trying to sell new memberships. I new what flooring and appliances that I wanted to get the pricing on, so I decided to go look up the pricing. I was shocked to see the pricing. There were no deals here. The pricing that they had, was nowhere close to the prices that I paid. I was so disgusted that I left. I purchased appliances at Sear's and the flooring at Floor and Decor. I waited a week to call DirectBuy as I needed to calm down. I did not want to speak while I was upset. So I called and left a message for someone in membership to call me. I waited and waited no one ever called. About a week or two later, I received a call from a company in [redacted] asking about my payment. I asked them who are you. The lady explained that they are the company that does the financing for DirectBuy and that I needed to make payments to them. I explained to her that DirectBuy told me that there was no financing company that they were the ones financing. She assured me that they were the company and that I financed the membership through them and I owed them the money. Just about this time, I received a survey from DirectBuy about my experiences. I immediately filled it out with the worst scores possible. A day later I received a call from [redacted] about the survey. She was sorry that I was so unhappy. I told her about the prices and that I bought elsewhere and she just could not believe it, that everyone saves so much money there. That this was the first time that she had every heard of someone being this upset. She asked me if I would please make another appointment to come back in and she would talk with me and show me around. I explained to her that I had no intention of stepping foot in there again. That there was nothing that she could show or explain to me that would change my mind. I even told her that the salesmen there were worse then used car salesmen, That they would say anything to get you to sign on the dotted line. that I wanted my membership canceled immediately. I had no trust whatsoever in DirectBuy. It had started with the free promotional giveaway to now the Directbuy finance company. [redacted] did not know what to say and she asked if she could get back with me. I told her yes. She did email me asking that I come back in, that I would be assured that I would have better results. I said I could afford to waste anymore time on DirectBuy. Another email later, she asked me to come in and talk and resolve the issues, My response was that I would meet her at any coffee shop and she could buy me a cup of coffee while talking with me. At that time she responded that I needed to come in as official capacity. That we should talk the following week after the snow storm. A week and a half has gone by. I did email [redacted] again and asked if my membership was going to be canceled. I also stated that I was going to file a complaint with the Revdex.com if we could not get this resolved. I have yet to hear back from her or DirectBuy. I have heard several times from the finance company asking for a payment. Today I told them I am fDesired Settlement: Membership canceled immediately and any money refunded!

Business

Response:

Review: We received a notice in the mail from Direct Buy to contact them within a 3 day period to redeem a free vacation from [redacted]. We contacted them in the time period mentioned and were scheduled for a seminar on April 2, 2013 at their location on [redacted]. We attended the seminar, listened to their whole speech about the business and toured the facility. At the end of the evening we decided not to purchase a membership because it was quite costly. They signed our form and said we would get one or two nights free at [redacted] and handed us a $100 restaurant gift card. We then proceeded with the difficult and involved process of scheduling the free nights at [redacted]. We sent the form along with a $75 refundable deposit to [redacted]. After a month we finaly received notice from them that they had accepted our application. We then had to submit two separate dates, 60 or more days apart that we could travel to the destination. After about another month, we received the e-mail offer from them for our two night stay we had chosen in for the location in [redacted]. The email included our itinerary PLUS our cost we would have to pay to go! It stated that there was a $50 per person reservation fee, taxes of $95.00 and a peak season charge of $75 per person, minus our initial deposit of $75 totaled $270 we would have to pay for our "free" stay at [redacted].I called them immediately and said I wanted to cancel the whole thing because we were mislead and it wasn't free after all. They told me to send a written request to have it cancelled and for our $75 deposit to be sent. We received the refund check yesterday, August 3, 2013 in the amount of $55. They kept $20 for a processing fee. The form does say that there is a $20 fee if you cancel prior to booking (which we did) but do not think it's right to even keep any money when it was supposed to be free in the first place!False advertising, attend a seminar for a free trip but not free!Desired Settlement: To get our $20 back for all that hassle of sending forms back and forth and then not even getting to go in the end.

Business

Response:

[redacted],

We do apologize for the confusion caused with the certificate for the [redacted]. We are sending a [redacted] check to [redacted] today as she requested to cover her expense paid.

Thanks,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Customer stated she has not received her check.

Business

Response:

[redacted],

I have spoken with our bookkeeper and [redacted] will be receiving her $[redacted] check in the next couple of days. I apologize but it was not sent out previously, it was sent out today check number [redacted].

Thanks,

[redacted]DirectBuy of Richmond

Review: During the orientation process I asked the employee who was doing the orientation,

If at anytime I decide I do not want to continue with this service could I cancel.

The representative said yes, I asked him if he was sure and he said yes again.

Then another employee came with a huge amount of paperwork for us to fill out,

and they were talking to us and giving us an enornmus amount of information, all

while filling out this paperwork. When I called to inform them I don't want nor am I

using there service. They said no problem we will have someone call you back to

take care of this.

No one called me back, they just continued to take money out of my account. I called

over ten times, including the corporate office. On one of my numerous call, they informed

me they only give you three days to decide if you dont want the service. I informed them

that there representative said you could cancel at anytime, and nothing about three days. The

corporate office apologized and said they will have the Richmond office call me back, that was

a few months ago no one has called. [redacted] bank is calling me to collect money, when I informed

them of this issue. They said they are not concerned about that I must pay them. I told them to send

it in writting, and they said no they will continue to call. I informed them I will not pay them, they will

have to get the money from Direct Buy.Desired Settlement: Contact [redacted] Bank and pay them whatever they claim I owe them.

Cancel the servce like there represntative said and call me with an

apology for lying. Three days and at any time can not be mistaken for

one another.

Business

Response:

Dear Sir or Madam: We appreciate the opportunity to addressthe complaint Mrs. [redacted] filed with your office. Member complaints anddissatisfaction come with great concern and we certainly take great care inaddressing each complaint personally. Mrs. [redacted] first contacted the corporateoffices on December 4, 2014. During which time she indicated to them that shewanted to cancel her membership. The corporate office informed Mrs. [redacted] thatthe Membership Agreement states "the membership is not cancelable and yourmembership fees are not refundable, except as may otherwise be provided byapplicable law or disclosed in this agreement."; I contacted Mrs. [redacted],per protocol the same day. I reiterated the cancellation policy on the back ofthe membership agreement and encouraged her to come to the club to see how tobest utilize her membership. Mrs. [redacted] was further encouraged to reach out tothe finance company to see if there was something they could do to accommodateher financial situation. Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not accept this offer because the corporate office is not being truthful. after I informed them what happened, they said they would have someone from the Richmond office call me back to resolve this issue. No one to date from the Richmond Office called. [redacted] continues to call me and threaten me. You have to be accountable if your employee mislead the publicjust to make a sale. That is a disgusting way to do business.[redacted]

Review: Hello.

I am writing to discuss the unethical sales practices of Direct Buy in Richmond Virginia.

We received a notice in the mail that invited us to come to the store to learn more about their product/services. We made an appointment to come in, and met with the sales team at the aforementioned location. I feel that they did several unethical things during the sale using high pressure tactics, and I will list them below in a bulleted fashion, so that it will be concise, and still easy to read.

*I told them we wanted to think about whether or not we wanted to purchase their membership because it was such a large investment. They responded with "if you walk out the door today, you will not be allowed in the store for a 5 year period". This was a form of duress / stress put on me particularly, because I was being treated at the time for a life threatening illness, which was disclosed to the sales rep. and 5 years may have been too long for me. My husband who was present at the time, felt a lot of pressure because he did not agree with the purchase, but because of my illness did not want to disagree and put me under more stress that I was already under.

*I discussed the fact that we were planning to move out of state (from VA to WI), and was concerned whether or not I would be able to successfully use our membership. The sales rep highlighted the fact that products purchased would be shipped to the home, and that this should not be a large concern for us. Unfortunately, that was not completely accurate (some items apparently have to be picked up at the local Direct Buy location), and we have not been able to utilize our membership because location is several hours away and not really feasible for a "successful" membership. However, they knew this in advance and instead of directing us to another Direct Buy club once we finally moved, the salesman said it would be smooth and easy to transition to another state.

*They have a strict contract and say that I cannot get out of my contract, despite the circumstances and HIGH PRESSURE / UNETHICAL sales practices. To this date and 2,000 dollars later I have not been able to use my membership. I still owe 3,000+ to the finance company.Desired Settlement: I want to be released from my contract.

I am not looking for a refund, but I do want them to cover the balance due/still owed to the finance company for the residual cost of the membership.

I want to dissolve my relationship with them completely.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Direct Buy of Richmond regarding complaint ID [redacted].

Regards,

Michelle Fleischman

Review: On 1/3/2015 we accepted this company’s invitation of an in-store presentation for Direct Buy Richmond. [redacted], our presenter & sales person, made several provocative statements which when combined with the emphasis placed on this being a “One Time Only Offer” caused us to sign up for the Gold Membership. Here are the items in the presentation that sold us: (1) Great savings on high quality mattress and box springs. We trying to buy 1 King & 1 Queen (2) Extreme savings on high quality carpet, padding & installation subcontractor. Immediate need for 2500 sq ft installed (3) Coach Purses at almost half price. Two purses immediately needed (4) Plastic or PVC decking boards 12 ft long for about $4 per board. Immediate construction plans (5) High quality building materials at significant savings. Cabinets, appliances, counter tops, hardwood flooring and tile, heat pumps, tank-less water heating systems, etc. We received our access and were able to get into the Direct Buy website a week later. THE CONTRACT HAD A THREE DAY CANCELLATION BUT WE COULD NOT EVEN ACCESS THE SYSTEM BY THEN. Most pricing had to be obtained by email via [redacted] and were no different than local suppliers who had no delays. We still have no pricing on items needed. Also, there was an undisclosed shipping/handling fee that the salesperson lied about. Mr [redacted] said he may waive some/all of that fee to match local pricing. The process took several days, could save only a few dollars, and did not resolve pricing questions. On 1/16/2015 we came to Direct Buy Richmond for an orientation by Mr [redacted]. Three sets of customers expressed major problems with membership. Mr Parker reluctantly joined us & said if we wanted our membership costs returned, just write a letter requesting all membership costs to be returned and membership cancelled. We did this, called & emailed many times to follow up, but no one will respond or resolve issues. Versa Finance is demanding payment & marking our credit.Desired Settlement: Immediate refund to my credit card of $449 deposit, $149.99 first payment to [redacted], Reversal of all finance charges and late fees, and a letter releasing us from the retail installment contract as promised in person on Friday January 16, 2015 by the Direct Buy Richmond sales person [redacted]

Consumer

Response:

At this time, I have not been contacted by Direct Buy of Richmond regarding complaint ID [redacted]. This company is the worst company I have ever dealt with in my 55 years of life! I can't believe the Revdex.com of Richmond is not going to do more to follow up on this terrible company that has and still is causing extensive financial harm to citizens and creating personal stress on families.

Regards,

Review: April 5, 2015[redacted]Representative: Mr. [redacted]Phone: [redacted]Membership Number: [redacted]In December 2014, my husband and I ([redacted]) became members at DirectBuy of Richmond. After the presentation and while processing the final paper work, I ([redacted]) specifically asked the sales representative If my husband and I didnt see any savings between retail and warehouse shopping, could we cancel our membership without qualification at a later date. His response was yes without hesitation. I have tried to cancel the membership, I emailed Mr. [redacted] with no response, left him a voice mail message which was not answered and spoke to him in person on Saturday, March 28, 2015. Mr. [redacted], the sales representative stated at that time I only had 3 days in which to cancel. (Why would I ask the cancellation question of the sales representative before signing a contract, if they had already explained to us that we only had 72 hours to cancel?) At that time he had the receptionist take our names and membership numbers and stated that he would address the issue with his corporate headquarters on Monday, March 30, 2015 regarding cancellation. Mr. [redacted] was more interested in getting us to leave so as to not interrupt his sales pitch, than he was in addressing our issue. It has been over a week and we have not gotten any response from Mr. [redacted] or anyone else from Directbuy. Regards[redacted]Desired Settlement: I want the membership cancelled.

Review: We have been members of Directbuy of Richmond since November 2012. The membership is expensive yet they offer a finance deal through [redacted]. Since we started the membership we have only been to the initial new member meeting. We have not made any purchases from Directbuy, ever. Due to the currently economy we can no longer afford the membership. I have called the business multiple times in the last 2 months with no answer as well as multiple emails with no return. I tried speaking with [redacted] and they only offer a one time payment adjustment but no cancellation, however, I received a letter from [redacted] stating that if I did not pay, my account would be sent to collections and my membership could be affected.Desired Settlement: Since we have never used the services of Directbuy to make any purchases, my wife and I are requesting to have our membership cancelled with no further payments to [redacted].

Business

Response:

[redacted]

I apologize for the delay, however [redacted] will be contacted today via email and/or phone by a[redacted] to set a time to come in and discuss their concerns regarding their membership. During this meeting their issues will be resolved.

Product Specialist

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Customer stated the company has not contacted him and customer wants to cancel the policy. Policy does not mention customer can not cancel.

Business

Response:

[redacted]

Below is the email that was sent to [redacted] regarding his concerns. As of today [redacted] has not heard back from [redacted]. I reviewed the attachments that were sent and if you look at the fourth attachment which is our Membership Agreement it does state that the membership is non-cancellable-it is in bold at the bottom of the contract.

Thanks,

[redacted],

We received a complaint from the Revdex.com and were confused as to why you would reach out to them before reaching out to us. I will be handling your case personally. When you can, please give me a call at your earliest convenience to schedule a time where we can discuss the issues you are having with regard to your membership.

Sincerely,

Membership Director

Review: On Feb. 8, 2014, I attended a 'membership promotion' which according to the reps that called would entitle us to a Free 3 day/2 night Indoor Waterpark Adventure in [redacted] (the only one I know of is [redacted] with no Black Out dates (I asked this specific question) and a $100.00 dining card. The reps had called so many times even though we are on the do not call list and told them NO the first 3 or 4 times-that is IF we couldn't check caller id and let it go to message. There was NO mention that the trip was through a third party company, and since DirectBuy Travel was touted during the presentation, we felt safe. That third party company, [redacted]) has a whole other set of rules/regulations to jump through, including a 100.00 deposit BEFORE you can request dates (which never seem to be available), and only has Monday-Wednesday check-in. Many of the restaurants attached to the dining card are closed and/or are not reputable establishments. Maybe this is DirectBuy's way of getting back at those of us who are unable to afford to join after spending over two hours (not 90 minutes, as advertised). Either way, it is FAILURE TO DISCLOSE ALL CONDITIONS REQUIRED TO TAKE ADVANTAGE OF THE OFFER.Desired Settlement: A. 3-day/2 (check-in Friday/check-out Sunday) night accommodations and waterpark passes[redacted], B. 100.00 dining card @ Waterpark restaurant or debit type usable at any restaurant(s). Just fulfill their 'pull-in' promise.

Business

Response:

We are in the process of resolving the issues stated to the satisfaction of the [redacted] household. Presently, we wish to speak with [redacted] in order to finalize and confirm our resolution, but we are having difficulty making contact. We will advise you when all is complete.

Consumer

Response:

I have reviewed the offer m[redacted] by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept this offer at this time because I spoke to [redacted] at DirectBuy on 3/20/2014 and she advised that on that day I would be mailed a 50.00 [redacted] Gift card to replace the 'Dining Card" and to contact [redacted] with my selected dates to see if available before having to submit the 75.00. I had not received the [redacted] gift card, so I called DirectBuy on 3/25 and spoke to [redacted] who said she spoke to [redacted]) and the card will be mailed either 3/25 or 3/26---by the way, was also told [redacted] no longer worked there!! (??) I also have tried repeatedly to contact [redacted]. As of my last attempt, 4:40pm on 3/25, 'Justin' hung up on call-didn't even get to tell him why I was calling. I did fail to get the manager's name from [redacted] when I spoke to her on 3/20 so I could ask for him--she 'said' she had spoken to him directly. I will try one more time to schedule this trip--still jumping through hoops. At this point, I'm thinking DirectBuy should just contact the venue ([redacted]) and make arrangements or let me do it myself to end this. Perhaps they're hoping I will get so frustrated that I give up.

Consumer

Response:

Hello,

The issue with the dining card has been settled after [redacted] said she would send it, never got it, I called back and spoke to [redacted] who spoke with [redacted]. I have unsuccessfully tried several times to resolve the issue about the Water Park Adventure. [redacted] @ DirectBuy had told me to call the vacation company and be ready to book my trip. On the times I have called, I was hung up on, placed on extended hold, and sent to the automated system (which does not have an option for my concern). As I informed you in my last email, I was told that [redacted] no longer works at DirectBuy. The rep that contacted me to attend the DirectBuy presentation told me 1) the certificate was for a 2-day adventure and 2) responded no when I specifically asked 'if there were any Black Out dates!! After going to the presentation (which was longer than advertised) and getting the certificate, I read in the 'fine print' that 2-days only apply to Monday-Thursday check-ins, must send a deposit to some place in [redacted]-for the indoor Water Park in [redacted], **/i.e.[redacted] just to see the available dates (what IF none of the dates they show you AFTER getting your deposit don't work with my schedule). Long story short at this point, the only/best resolution would be either DirectBuy making the reservations OR my making the reservations without the middle-man. I had provided [redacted] with my interested dates, but unsure if the information was passed along or retained, since she is no longer there. I had also advised [redacted] of the complaints/concerns reviews about this Spirit Incentives from the internet when I originally filed this complaint. She appeared VERY interested in who DirectBuy had been doing business with and had called them directly. However, this link (i.e. [redacted]) has been lost and I sit at square one--unresolved.

Review: received a letter dec.8th 2014 as follows, [redacted] we are pleased to inform you that youre going to receive an [redacted] Computer from our gifting dept, at no charge. Congratulations! simply call the gifting department at [redacted]1 and reference the RSVP gift code printed at the bottom of your letter. its that easy! call now and we will also include a complimentary 100 dollar restaurant card. THIS WAS ALL A LIE I called the 888 number confermed the RSVP code answered a few questions and then was told I would have to attend a 90 minute seminar and then possibly receive the gifts. I can provide the letter by fax if needed. I told the person on the phone that I would not be attending any seminar and expected to receive the gifts as advertised. I was hung up on.

I waited a few minutes and called back I believe I got the same person as while I explained what had happened the person inserted with authority that I am required to attend the seminar and said goodbye.Desired Settlement: as the letter offered the items offered sent to me overnight mail.

Business

Response:

[redacted] I apologize for any inconvenience [redacted] may haveexperienced. Our letter does state in order to receive any gifts you mustattend a 90 minute open house presentation, however I will be more than happyto provide the Touchpad Tablet to [redacted]. Please have [redacted]contact me directly either via email or phone and let me know if he wouldprefer to come by and pick up the tablet or have me mail one out to him. Thanks,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,