September 1, 2016 Dear Mr. [redacted]: On August 30, 2016, we received your complaint, dated August 29, 2016, filed with the Revdex.com. You said that you disconnected your DISH Network account due to the NFL Network being taken down. You feel that...
the early termination fee should be waived. When we spoke by phone, I informed you that the NFL Network was restored on August 2, 2016. Our contract does state that programming is subject to change at any time. This is because we don’t own the channels we provide. You disconnected your account as of August 29, 2016. Your request to have the early termination fee waived is denied. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
[redacted] Dear Ms. [redacted]: On April 6, 2016, we received your complaint, dated April 4, 2016, filed with the Revdex.com. You expressed concern with the increase in your monthly charges after the first year of service. You maintain that you were promised a monthly rate of $58.99 for two years. You would like your monthly rate reduced, or to be released from your 24-month commitment. Your service was activated on February 2, 2015, with a 24-month commitment. Your promotion included a total monthly credit of $45.00 for the first 12 months. This made your monthly rate $58.99. Due to the expiration of the credits on February 2, 2016, you began to be billed the regular monthly rate of $108.99. Please be advised that this includes a $5.00 price increase that we experienced on January 14, 2016. A review of the sales call recording found that the agent quoted you $58.99 a month for the first year and $103.99 for the second year (not including the recent price increase). When I spoke with you by phone on April 6, 2016, I advised you that we are unable to honor either request due to our findings. However, you accepted my offer of a monthly $20.00 credit for the next ten months. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because:1. I cannot say I am pleased with outcome of this complaint 2. Nothing was resolved about the wrong equipment being installed the whole reason why I signed up was for the 1 year Netflix I can watch on my TV after explaining the miss communication on their customer representative end still I am obligated to pay for the right equipment that was supposed to be installed – jus settling and saving my head ache I left that situation go-But I feel like at customer care and goodwill I think should have been TAKIN more into consideration 3. After talking to manager at dish I was more upsetting that she just offered to waive the cancelation fee of $400 if I ever wanted to cancel – which at this point I don’t – but I did not deny the cancellation fee –thinking I may need it they way htings are going *- I think Is outrageous because it is like she Is saying here just go head and leave our business and not accommodate to customer care or good will promotions 4. Even after the wrong equipment and the headache with all this my services with the equipment I have been having issues called in they sent tech out said he fixed and if problem persist they will change out hadware – spent 6 days with bad service – I am still settling 5. Unsure how I would ve like this outcome – but nothing is resolved and I stand behind my complaint 100%
Sincerely,
[redacted]
November 28 2017 Ms. [redacted] R. [redacted] Re: Revdex.com Complaint # [redacted] ...
8[redacted]###-###-####775 Dear Ms. [redacted]: On November 15, 2017, we received your complaint, dated November 14, 2017, filed with the Revdex.com. I unsuccessfully attempted to contact you at ###-###-#### on November 15, 16 and 28, 2017, and I left three messages. I also sent an email to [redacted]@yahoo.com with a request to contact me. You disputed a $99.00 unreturned equipment fee that was applied to your account and you requested that the charge be removed. Our records reveal that the fee was removed on November 14, 2017. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 22, 2015
Mr. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 21, 2015, we received your complaint, dated December 16, 2015, filed with the Revdex.com.
You...
indicated that when you removed your account from DISH Pause status, you were charged for the movie channels and when you called to dispute the charges, only a partial adjustment was made. You requested that we remove the additional charges.
When I spoke with you by telephone today, I informed you that I applied a $97.47 credit to your account for the charges you incurred. Additionally, I removed the Protection Plan warranty and applied a $6.94 credit for these charges.
You made a $108.05 payment and I restarted your service. All charges for equipment and the early termination fee were reversed.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
Ms. [redacted]: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.com. You disputed the early termination fee associated with your DISH Network account. You stated that you were moving to a location where satellite TV service is not allowed but that a friend of yours, Mr. [redacted], wished to start a new account at your previous address. When we spoke, I advised you that DISH Network provided you options that are within our business rules. We offered to keep the account as is and Mr. [redacted] would use the service and pay the bill but you would be responsible for the account, we offered to transfer the account to Mr. [redacted] so that you are no longer responsible for it, or to disconnect the account with an early termination fee. Our first offer you declined as you no longer wished to be responsible for the account. Our second offer was declined by Mr. [redacted] because he wished to have a monthly discount of $45.00 and our business rules provide for a monthly $10.00 discount. You declined the last option as you wished to avoid paying the early termination fee. Please note that you are currently receiving a monthly $12.00 credit for 24 months as part of your promotion. Under our ownership transfer rules, Mr. [redacted] would receive a monthly $10.00 credit for 20 months. After we spoke, Mr. [redacted] from our Executive Escalations Team contacted you and agreed to waive your early termination fee and initiate a new account for Mr. [redacted]. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-#### [redacted] [redacted]
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2015/09/03) */
August 25, 2015
[redacted]
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 19, 2015, we received your correspondence, dated August 18, 2015,...
filed with the Revdex.com.
You stated that your residence was destroyed in a fire. As a result, you requested that your DISH Network service be canceled. A $36.67 charge was recently applied to your bank account by DISH Network causing you to incur a non-sufficient funds (NSF) fee. You requested a refund for the $36.67 charge and the NSF fee. Additionally, you would like your account canceled, per your original request.
My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on August 20, 24 and 25, 2015, were unsuccessful and there was no option to leave a message. I also sent an email to [redacted]@yahoo.com (copy enclosed), but I have not received a response.
Your account was disconnected, effective July 28, 2015. The $36.67 credit card charge was disputed on August 24, 2015, and I resolved the DISH Network account balance. I will require a copy of your bank statement supporting the NSF fee that you incurred to refund that charge.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 14, 2017 Mr. [redacted] D. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 7, 2017, we received your complaint, dated November 10, 2017, filed with the Revdex.com. You said that you bought a house with a dish attached to it. You indicated that when you removed the dish, you found the siding had been cut and you requested it be repaired. When we spoke, you said you understand that you bought the home as is and that DISH Network cannot make the repairs you requested. When you contacted us previously, you were advised that someone would be contacting you concerning this issue, but you did not receive any calls which spurred your complaint. I reviewed your call to us and I will address this issue internally. As we discussed, our technicians will install wherever they are able to get the best signal strength; but, the homeowner must authorize the placement. We sincerely appreciate you bringing your experience to our attention so that we may address it immediately. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
March 31, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On March 30, 2016, we received your correspondence, dated March 30, 2016, filed with the Revdex.com. You said that when you established your DISH Network service, you did not received Netflix free for 12 months with your new customer promotion. Your attempts to resolve this matter were unsuccessful. You requested that you be provided the offer as advertised. When we spoke today, I agreed to add the Netflix offer. However, I advised you that there is currently an open work order on your account. The offer will be added once the order is closed. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
January 12, 2016 Mr. [redacted] Deer Lodge, MT [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr....
[redacted]: On January 4, 2016, we received your correspondence, dated December 31, 2015, filed with the Revdex.com. You said that you were supposed to receive the same monthly rate for 12 months and you expressed concern with the increased rate and programming content and you disputed the early termination fee. I attempted to reach you at [redacted] on January 8, 11 and 12, 2016. I left three voice messages. This is the contact phone number listed your account. You established your account with the Flex 24 Pay-In-Advance promotion with a 24-month commitment on September 17, 2014. Because you agreed to the term commitment, we provided you with a monthly discount of $35.00 for 12 months with HBO, Showtime, Starz, Cinemax and the DISH Movie Pack free for three months. When the free service ended on December 8, 2014, the premium channels were removed from your account. On January 2015, DISH Network experienced a $5.00 price increase for the America’s Top 250 package. To honor the first year pricing we provided you with a $5.00 price protection credit for six months. As a result, the monthly billing rate for the America’s Top 250 package remained the same for one year as promised. Please note that, while DISH Network provides the forum through which you receive programming, we do not determine the content of it. Programming and commercials are the sole responsibility of the programming provider. Since you disconnected your account prior to the promotional fulfillment date, you were billed $360.00 for the early termination fee. Although this fee is valid, in the interest of coming to a resolution, I reversed it. This information will be updated with the credit bureaus. Please allow eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, l would like it to be noted that even though the response from Dish indicates that the electronic device used to obtain my signature could have reflected the document to which my signature was ultimately attached, it did not do so, nor was I advised that the document was available to be reviewed.The Dish Representative who reviewed my complaint was thorough, and has resolved my issue with Dish. She was courteous and prompt in responding back to me which I appreciated.
Sincerely,
[redacted]
Dear Ms. [redacted]: On January 13, 2016, we received your complaint, dated January 11, 2016, filed with the Revdex.com. You said that you were provided incorrect information by a [redacted] agent that led you an outstanding balance. You requested to have your balance waived. When...
we spoke, I explained that once your DISH Network and [redacted] accounts are unbundled, we can no longer influence your [redacted] billing. I recommended that you contact [redacted] concerning this issue, as you reported that it was information provided by a [redacted] agent that led to your account having a balance and because DISH Network is not able to impel another company to waive your balance. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/06/23) */
June 17, 2015
Mr. [redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 17, 2015, we received your complaint, dated June 14, 2015, filed with...
the Revdex.com.
You indicated that your credit card account was debited for two months of service when your DISH Network service should have been disconnected.
When I spoke with you by telephone today, I informed you that your service was not disconnected. Instead it was in a pause status and when the pause time period expired, your service was automatically restarted. Since your credit card account was still enrolled in Credit Card AutoPay (CCA), the payments were automatically debited.
I advised you that I could not issue a refund because you filed a dispute with your bank against the payments. However, after you called your bank, you contacted me and requested that I move forward with the refund process instead. I submitted a refund for a total of $328.17. Please note that if both the disputes and the refunds are processed, the funds will be owed back to DISH Network.
We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a DISH Network customer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 1, 2017 Mr. [redacted] 980 N. Stevens Rd. Lake City, MI 49651 Re: Revdex.com Complaint # [redacted] ...
8[redacted] Dear Mr. [redacted]: On November 20, 2017, we received your complaint, dated November 18, 2017, filed with the Revdex.com. You indicated that you were not provided with the $200.00 gift card that was offered when you initiated your DISH Network service. Your DISH Network service was activated on September 21, 2017, with a 24-month commitment. When I spoke with you by phone on November 21, 2017, I advised you that the gift card will be processed manually and will take six to eight weeks to process. I told you that we are unable to expedite the gift card as you requested. I made an exception and waived your 24-month commitment as a result of this issue. Although I scheduled an appointment for the equipment to be removed, the appointment was canceled. In your voicemail on November 28, 2017, you stated that you would keep the service active for now. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted] Dear Ms. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 11, 14 and 15, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that when you placed your order for our service, you and your boyfriend (Mr. [redacted]) both provided your personal information. However, you said that you wanted the account to be in your name only. You asked that we remove Mr. [redacted] information from your account and remove the debt from his credit bureau file. We will meet your request and remove the debt from Mr. [redacted] credit report. I have updated the account to reflect your information only. Please allow eight weeks for the credit report to be amended. The current balance on your account is $706.07. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
* cc: Denver / Boulder Revdex.com [redacted] [redacted]
* [redacted]
Complaint: [redacted]
I am rejecting this response because: All of that is a lie, my monthly rate didn't not go up five dollar in 2015, I have the proof, my monthly rate went up January 2016, I never add any kind of programs to my package, Dish would add stuff to my accountant without my permission, when I check my bill and see it's there, I would call and they would remover it and offer me discounts and monthly promotion for forcing stuff on me. A Technician came to my house once, I had the $7.00 a month protection plan, but I was still charge 99.00, once I call they removed the 99.00 but left the tax that I had to pay. As I said in my first complaint about Dish, they have very dishonest technician and most them you can't understand there language, but I could make out what they was trying to do and did do to my account, and I still say they broke there own contract by hiding stuff in the small print to get people to connect with there service, and my early termination fee that trying are trying to charge with is wrong, I left there company on May 24, 2016 my contract was going to be up 12/31/2016, at $20.00 a month that do not add up to $ 185.00... its'$120.00 ..also my accountant was paid up to date, my bill cycle is the 20th of each month, therefore I was on with them for 3 days pass my billing cycle... I'm not accepting there decision. Until they get this straight.
Sincerely,
[redacted]
December 22, 2015Ms. [redacted], GA 31750Re: Revdex.com Complaint # [redacted] [redacted]Dear Ms. [redacted]:On...
December 22, 2015, we received your correspondence, dated December 21, 2015, filed with the Revdex.com.You stated that you recently became a DISH Network customer. When you purchased your service on December 2, 2015, you were not informed that your account was set up for auto-payment, or that the price you were quoted included a $10.00 discount for auto-payment. You paid $75.00 when you purchased your service. You were not prepared for a payment of $62.70 to be collected from your bank account on December 19, 2015, and as a result you incurred a non-sufficient funds (NSF) fee. When you contacted DISH Network to address these concerns, the customer service that you encountered did not meet your expectations. You requested that these concerns be addressed. When we spoke today, I apologized for your experience and we reviewed your billing and charges. As a courtesy, I offered you a $10.00 monthly credit for the 24-month term of your contract. Additionally, I waived your $50.00 TV activation fee and I agreed to provide you a credit for the NSF fee once support was provided. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI[redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
June 23, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 5, 2015, we received your complaint, dated June 4, 2015, filed with the...
Revdex.com.
You stated that you experienced problems when your DISH Network service was installed. You indicated that you were charged for items without your authorization and you were displeased with your installing technician's behavior. You contacted DISH Network to disconnect the service and were informed that you would be charged an early termination fee. Your attempts to resolve this matter were unsuccessful and the customer service you encountered did not meet your expectations. You requested that your early termination fee be waived so you can disconnect your account without penalty.
As a courtesy I have waived your early termination fee, allowing you to disconnect your account at any time without penalty. Please contact us when you are ready to disconnect your service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting the business' waiver offer because this resolve and end my relationship with them.
Complaint: [redacted]
I am rejecting this response because:When I asked Dish to send me the recordings of when I was told about a contract, I was told I needed and affidavit and that they were going to collect $480 for me no matter what. I feel that I have been bullied the entire process and not once did I find kind individual that wanted to have a civil conversation with me. The more I have discussed this on social media and around our neighborhood, the more I have found this organization is known for this type of behavior.
Sincerely,
[redacted]
September 1, 2016 Dear Mr. [redacted]: On August 30, 2016, we received your complaint, dated August 29, 2016, filed with the Revdex.com. You said that you disconnected your DISH Network account due to the NFL Network being taken down. You feel that...
the early termination fee should be waived. When we spoke by phone, I informed you that the NFL Network was restored on August 2, 2016. Our contract does state that programming is subject to change at any time. This is because we don’t own the channels we provide. You disconnected your account as of August 29, 2016. Your request to have the early termination fee waived is denied. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
April 7, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On April 6, 2016, we received your complaint, dated April 4, 2016, filed with the Revdex.com. You expressed concern with the increase in your monthly charges after the first year of service. You maintain that you were promised a monthly rate of $58.99 for two years. You would like your monthly rate reduced, or to be released from your 24-month commitment. Your service was activated on February 2, 2015, with a 24-month commitment. Your promotion included a total monthly credit of $45.00 for the first 12 months. This made your monthly rate $58.99. Due to the expiration of the credits on February 2, 2016, you began to be billed the regular monthly rate of $108.99. Please be advised that this includes a $5.00 price increase that we experienced on January 14, 2016. A review of the sales call recording found that the agent quoted you $58.99 a month for the first year and $103.99 for the second year (not including the recent price increase). When I spoke with you by phone on April 6, 2016, I advised you that we are unable to honor either request due to our findings. However, you accepted my offer of a monthly $20.00 credit for the next ten months. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because:1. I cannot say I am pleased with outcome of this complaint 2. Nothing was resolved about the wrong equipment being installed the whole reason why I signed up was for the 1 year Netflix I can watch on my TV after explaining the miss communication on their customer representative end still I am obligated to pay for the right equipment that was supposed to be installed – jus settling and saving my head ache I left that situation go-But I feel like at customer care and goodwill I think should have been TAKIN more into consideration 3. After talking to manager at dish I was more upsetting that she just offered to waive the cancelation fee of $400 if I ever wanted to cancel – which at this point I don’t – but I did not deny the cancellation fee –thinking I may need it they way htings are going *- I think Is outrageous because it is like she Is saying here just go head and leave our business and not accommodate to customer care or good will promotions 4. Even after the wrong equipment and the headache with all this my services with the equipment I have been having issues called in they sent tech out said he fixed and if problem persist they will change out hadware – spent 6 days with bad service – I am still settling 5. Unsure how I would ve like this outcome – but nothing is resolved and I stand behind my complaint 100%
Sincerely,
[redacted]
November 28 2017 Ms. [redacted] R. [redacted] Re: Revdex.com Complaint # [redacted] ...
8[redacted]###-###-####775 Dear Ms. [redacted]: On November 15, 2017, we received your complaint, dated November 14, 2017, filed with the Revdex.com. I unsuccessfully attempted to contact you at ###-###-#### on November 15, 16 and 28, 2017, and I left three messages. I also sent an email to [redacted]@yahoo.com with a request to contact me. You disputed a $99.00 unreturned equipment fee that was applied to your account and you requested that the charge be removed. Our records reveal that the fee was removed on November 14, 2017. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 22, 2015
Mr. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 21, 2015, we received your complaint, dated December 16, 2015, filed with the Revdex.com.
You...
indicated that when you removed your account from DISH Pause status, you were charged for the movie channels and when you called to dispute the charges, only a partial adjustment was made. You requested that we remove the additional charges.
When I spoke with you by telephone today, I informed you that I applied a $97.47 credit to your account for the charges you incurred. Additionally, I removed the Protection Plan warranty and applied a $6.94 credit for these charges.
You made a $108.05 payment and I restarted your service. All charges for equipment and the early termination fee were reversed.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
*
*
*
[redacted]
*
[redacted] [redacted]
[redacted] Dear...
Ms. [redacted]: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.com. You disputed the early termination fee associated with your DISH Network account. You stated that you were moving to a location where satellite TV service is not allowed but that a friend of yours, Mr. [redacted], wished to start a new account at your previous address. When we spoke, I advised you that DISH Network provided you options that are within our business rules. We offered to keep the account as is and Mr. [redacted] would use the service and pay the bill but you would be responsible for the account, we offered to transfer the account to Mr. [redacted] so that you are no longer responsible for it, or to disconnect the account with an early termination fee. Our first offer you declined as you no longer wished to be responsible for the account. Our second offer was declined by Mr. [redacted] because he wished to have a monthly discount of $45.00 and our business rules provide for a monthly $10.00 discount. You declined the last option as you wished to avoid paying the early termination fee. Please note that you are currently receiving a monthly $12.00 credit for 24 months as part of your promotion. Under our ownership transfer rules, Mr. [redacted] would receive a monthly $10.00 credit for 20 months. After we spoke, Mr. [redacted] from our Executive Escalations Team contacted you and agreed to waive your early termination fee and initiate a new account for Mr. [redacted]. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-#### [redacted] [redacted]
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2015/09/03) */
August 25, 2015
[redacted]
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 19, 2015, we received your correspondence, dated August 18, 2015,...
filed with the Revdex.com.
You stated that your residence was destroyed in a fire. As a result, you requested that your DISH Network service be canceled. A $36.67 charge was recently applied to your bank account by DISH Network causing you to incur a non-sufficient funds (NSF) fee. You requested a refund for the $36.67 charge and the NSF fee. Additionally, you would like your account canceled, per your original request.
My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on August 20, 24 and 25, 2015, were unsuccessful and there was no option to leave a message. I also sent an email to [redacted]@yahoo.com (copy enclosed), but I have not received a response.
Your account was disconnected, effective July 28, 2015. The $36.67 credit card charge was disputed on August 24, 2015, and I resolved the DISH Network account balance. I will require a copy of your bank statement supporting the NSF fee that you incurred to refund that charge.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 14, 2017 Mr. [redacted] D. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 7, 2017, we received your complaint, dated November 10, 2017, filed with the Revdex.com. You said that you bought a house with a dish attached to it. You indicated that when you removed the dish, you found the siding had been cut and you requested it be repaired. When we spoke, you said you understand that you bought the home as is and that DISH Network cannot make the repairs you requested. When you contacted us previously, you were advised that someone would be contacting you concerning this issue, but you did not receive any calls which spurred your complaint. I reviewed your call to us and I will address this issue internally. As we discussed, our technicians will install wherever they are able to get the best signal strength; but, the homeowner must authorize the placement. We sincerely appreciate you bringing your experience to our attention so that we may address it immediately. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
March 31, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On March 30, 2016, we received your correspondence, dated March 30, 2016, filed with the Revdex.com. You said that when you established your DISH Network service, you did not received Netflix free for 12 months with your new customer promotion. Your attempts to resolve this matter were unsuccessful. You requested that you be provided the offer as advertised. When we spoke today, I agreed to add the Netflix offer. However, I advised you that there is currently an open work order on your account. The offer will be added once the order is closed. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
January 12, 2016 Mr. [redacted] Deer Lodge, MT [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr....
[redacted]: On January 4, 2016, we received your correspondence, dated December 31, 2015, filed with the Revdex.com. You said that you were supposed to receive the same monthly rate for 12 months and you expressed concern with the increased rate and programming content and you disputed the early termination fee. I attempted to reach you at [redacted] on January 8, 11 and 12, 2016. I left three voice messages. This is the contact phone number listed your account. You established your account with the Flex 24 Pay-In-Advance promotion with a 24-month commitment on September 17, 2014. Because you agreed to the term commitment, we provided you with a monthly discount of $35.00 for 12 months with HBO, Showtime, Starz, Cinemax and the DISH Movie Pack free for three months. When the free service ended on December 8, 2014, the premium channels were removed from your account. On January 2015, DISH Network experienced a $5.00 price increase for the America’s Top 250 package. To honor the first year pricing we provided you with a $5.00 price protection credit for six months. As a result, the monthly billing rate for the America’s Top 250 package remained the same for one year as promised. Please note that, while DISH Network provides the forum through which you receive programming, we do not determine the content of it. Programming and commercials are the sole responsibility of the programming provider. Since you disconnected your account prior to the promotional fulfillment date, you were billed $360.00 for the early termination fee. Although this fee is valid, in the interest of coming to a resolution, I reversed it. This information will be updated with the credit bureaus. Please allow eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, l would like it to be noted that even though the response from Dish indicates that the electronic device used to obtain my signature could have reflected the document to which my signature was ultimately attached, it did not do so, nor was I advised that the document was available to be reviewed.The Dish Representative who reviewed my complaint was thorough, and has resolved my issue with Dish. She was courteous and prompt in responding back to me which I appreciated.
Sincerely,
[redacted]
Dear Ms. [redacted]: On January 13, 2016, we received your complaint, dated January 11, 2016, filed with the Revdex.com. You said that you were provided incorrect information by a [redacted] agent that led you an outstanding balance. You requested to have your balance waived. When...
we spoke, I explained that once your DISH Network and [redacted] accounts are unbundled, we can no longer influence your [redacted] billing. I recommended that you contact [redacted] concerning this issue, as you reported that it was information provided by a [redacted] agent that led to your account having a balance and because DISH Network is not able to impel another company to waive your balance. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/06/23) */
June 17, 2015
Mr. [redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 17, 2015, we received your complaint, dated June 14, 2015, filed with...
the Revdex.com.
You indicated that your credit card account was debited for two months of service when your DISH Network service should have been disconnected.
When I spoke with you by telephone today, I informed you that your service was not disconnected. Instead it was in a pause status and when the pause time period expired, your service was automatically restarted. Since your credit card account was still enrolled in Credit Card AutoPay (CCA), the payments were automatically debited.
I advised you that I could not issue a refund because you filed a dispute with your bank against the payments. However, after you called your bank, you contacted me and requested that I move forward with the refund process instead. I submitted a refund for a total of $328.17. Please note that if both the disputes and the refunds are processed, the funds will be owed back to DISH Network.
We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a DISH Network customer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 1, 2017 Mr. [redacted] 980 N. Stevens Rd. Lake City, MI 49651 Re: Revdex.com Complaint # [redacted] ...
8[redacted] Dear Mr. [redacted]: On November 20, 2017, we received your complaint, dated November 18, 2017, filed with the Revdex.com. You indicated that you were not provided with the $200.00 gift card that was offered when you initiated your DISH Network service. Your DISH Network service was activated on September 21, 2017, with a 24-month commitment. When I spoke with you by phone on November 21, 2017, I advised you that the gift card will be processed manually and will take six to eight weeks to process. I told you that we are unable to expedite the gift card as you requested. I made an exception and waived your 24-month commitment as a result of this issue. Although I scheduled an appointment for the equipment to be removed, the appointment was canceled. In your voicemail on November 28, 2017, you stated that you would keep the service active for now. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
March 15, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 11, 14 and 15, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that when you placed your order for our service, you and your boyfriend (Mr. [redacted]) both provided your personal information. However, you said that you wanted the account to be in your name only. You asked that we remove Mr. [redacted] information from your account and remove the debt from his credit bureau file. We will meet your request and remove the debt from Mr. [redacted] credit report. I have updated the account to reflect your information only. Please allow eight weeks for the credit report to be amended. The current balance on your account is $706.07. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
* cc: Denver / Boulder Revdex.com [redacted] [redacted]
* [redacted]
Complaint: [redacted]
I am rejecting this response because: All of that is a lie, my monthly rate didn't not go up five dollar in 2015, I have the proof, my monthly rate went up January 2016, I never add any kind of programs to my package, Dish would add stuff to my accountant without my permission, when I check my bill and see it's there, I would call and they would remover it and offer me discounts and monthly promotion for forcing stuff on me. A Technician came to my house once, I had the $7.00 a month protection plan, but I was still charge 99.00, once I call they removed the 99.00 but left the tax that I had to pay. As I said in my first complaint about Dish, they have very dishonest technician and most them you can't understand there language, but I could make out what they was trying to do and did do to my account, and I still say they broke there own contract by hiding stuff in the small print to get people to connect with there service, and my early termination fee that trying are trying to charge with is wrong, I left there company on May 24, 2016 my contract was going to be up 12/31/2016, at $20.00 a month that do not add up to $ 185.00... its'$120.00 ..also my accountant was paid up to date, my bill cycle is the 20th of each month, therefore I was on with them for 3 days pass my billing cycle... I'm not accepting there decision. Until they get this straight.
Sincerely,
[redacted]
December 22, 2015Ms. [redacted], GA 31750Re: Revdex.com Complaint # [redacted] [redacted]Dear Ms. [redacted]:On...
December 22, 2015, we received your correspondence, dated December 21, 2015, filed with the Revdex.com.You stated that you recently became a DISH Network customer. When you purchased your service on December 2, 2015, you were not informed that your account was set up for auto-payment, or that the price you were quoted included a $10.00 discount for auto-payment. You paid $75.00 when you purchased your service. You were not prepared for a payment of $62.70 to be collected from your bank account on December 19, 2015, and as a result you incurred a non-sufficient funds (NSF) fee. When you contacted DISH Network to address these concerns, the customer service that you encountered did not meet your expectations. You requested that these concerns be addressed. When we spoke today, I apologized for your experience and we reviewed your billing and charges. As a courtesy, I offered you a $10.00 monthly credit for the 24-month term of your contract. Additionally, I waived your $50.00 TV activation fee and I agreed to provide you a credit for the NSF fee once support was provided. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI[redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
June 23, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 5, 2015, we received your complaint, dated June 4, 2015, filed with the...
Revdex.com.
You stated that you experienced problems when your DISH Network service was installed. You indicated that you were charged for items without your authorization and you were displeased with your installing technician's behavior. You contacted DISH Network to disconnect the service and were informed that you would be charged an early termination fee. Your attempts to resolve this matter were unsuccessful and the customer service you encountered did not meet your expectations. You requested that your early termination fee be waived so you can disconnect your account without penalty.
As a courtesy I have waived your early termination fee, allowing you to disconnect your account at any time without penalty. Please contact us when you are ready to disconnect your service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting the business' waiver offer because this resolve and end my relationship with them.
Complaint: [redacted]
I am rejecting this response because:When I asked Dish to send me the recordings of when I was told about a contract, I was told I needed and affidavit and that they were going to collect $480 for me no matter what. I feel that I have been bullied the entire process and not once did I find kind individual that wanted to have a civil conversation with me. The more I have discussed this on social media and around our neighborhood, the more I have found this organization is known for this type of behavior.
Sincerely,
[redacted]