August 18, 2016 Dear Mr. [redacted]: On August 10, 2016, we received your complaint, dated August 5, 2016, filed with the Revdex.com. You said that you lost more channels than you were advised you would, and you asked for the same channels you had...
before for $94.64 per month. I attempted to reach you at ###-###-#### on August 16, 17, and 18, 2016, and I left three voicemails. As I advised you in my last message, children’s channels were not mentioned during your call to restore your service on August 4, 2016. Please note that our agents are not advised what channels you require, and they are not able to provide information pertaining to those channels. As a courtesy, I applied a monthly $5.00 credit to your account for 12 months to bring your monthly rate to $94.64. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/12/22) */
December 16, 2015
Ms. [redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with...
the Revdex.com.
You said that the technician did not show up for a scheduled appointment on December 3, 2015. You requested free premium channels and reimbursement for the Protection Plan.
When we spoke, I advised you that a review of your phone calls to DISH Network revealed that there was some confusion about the service you needed performed. Our records indicate that a work order was scheduled for a wall-fish, where coaxial cables are run behind your walls to your equipment. However, when the technician arrived on December 3, 2015, he was advised that you wished to hide electrical wires and cables. As working with your home's electrical system requires special certification, the technician advised you that an electrician was needed.
You contacted us on December 8, 2015, and said that the technician never showed up on December 3, 2015, and that you needed to reschedule the visit. Once again a work order for a wall-fish was created. The technician who came to your residence on December 12, 2015, entered a work order for a power relocation as he was, likewise, uncertified for electrical work.
Our records indicate that the technician who was at your house on December 15, 2015, noted that you have fire breaks and that he is unable to finish the work order as is. You requested to cancel the work order and advised out dispatch office that you will contact us when you are ready for the technician visit.
Our records indicate that you are already receiving free premium channels for three months, which was added on December 12, 2015. As a courtesy, I applied a one-time $8.00 credit to your account.
We sincerely regret any confusion this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/06/08) */
June 3, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 1, 2015, we received your complaint, dated [redacted] 27, 2015, filed with the...
Revdex.com.
You disputed the $240.00 early termination fee that was applied to this account. You indicated that your mother called to downgrade service and instead she was sent a new receiver that included a new 24-month commitment.
When I spoke with you by telephone today, I advised you that after a review of the call, I waived the $240.00 early termination fee. I also removed the $9.00 Promise-to-Pay fee and the $10.00 box return fee. The remaining balance of $36.05 is for service that was rendered.
You informed me that you did not open the new receiver and you returned it to UPS.
We strive to provide excellent service and regret that this experience was unfavorable. We thank you for your business and we are disappointed to lose you as a DISH Network customer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved my issue
Complaint: [redacted]
I am rejecting this response because:Problem:This is my 2nd complaint regarding this issue. Dish promised a $200. gift card if I switched services, which was last August,2015. They said it would take 6 to 8 weeks to receive. I never received it. I complained and still never received it. I was told on January 8,2016 that they would send it and it would be another 6 to 8 weeks - still no card. I filed a complaint with Revdex.com (Case [redacted]) with no resolution.Desired Outcome:To receive the $200. gift card.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dish is correct. The amount of the monthly fee for Heartland was $6, not $9 as I said. I read the invoice wrong. They have responded, offered me lifetime HD and credit for 6 months. This is satisfactory.As I told Dish I do not mind paying my monthly bill but I will not have them add programming to my bill without my approval. This was fraud and I hope this doesn't happen to others. Never had this problem until I went paperless but now they send me a monthly hard copy and I would suggest others carefully review their bill each month for discrepancies. They need to train their staff so when a question is asked, customers get the correct answer. If a channel will not be automatically removed after the 3 month promo Dish staff should say. Dish has offered me other promos during this conversation and complaint. I declined! I don't want their offers anymore.Revdex.com - thank you for your assistance with this complaint. We can close this complaint.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I was happy with the credits that I have received, but the main issue here is that the Dish Representative that I spoke to in Oct. identified only as "[redacted]" told me that my bill would not go over $63.00 for the next entire year Please listen to recording. The representative that called me late Oct..I asked her to please listen to the recording and simply stand behind what dish told me. I asked her the question if she intended to stand behind what the dish rep told me. She bluntly told me she was not going to answer the question. Twice. What kind of business dealings is this. I'm dealing with bait and switch...on top of documents that were mailed to me being forged which I have in my procession. I am simply asking Dish to stand behind a legal and binding agreement.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, DISH insisted on replacing obsolete and failed equipment in order to restore television services, which services were down for 4 weeks. DISH failed to inform me that a new 24 month agreement would be initiated when replacing the equipment. Also, in discussions with the Executive Offices at DISH, it was revealed, after reviewing monitored calls, account representatives refused to negotiate early termination fees after being made fully aware of the circumstances. I was compelled to contact DISH Executive Offices in order to receive a fair, reasonable, and justified resolution, of which I am now satisfied.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I WAS CONTACTED FROM THE OFFICE OF THE PRESIDENT OF THE Cancellation depARTMENT OF DISH NETWORK, AND I WAS TOLD THAT THE EARLY TERMINATION FEE WILL BE CANCELLED. I CONTACTED THE CANCELLATION DEPARTMENT TODAY 5/12/2016 326 PM, AND THEY TOLD ME THAT THEY WILL GET STARTED WITH THE CANCELLATION PROCESS. I WANTED TO TAKE THIS OPPORTUNITY TO THANK THE Revdex.com FOR THEIR INTERVENTION AND SUCCESS TO HELP ME RESOLVE THIS ISSUE.
Sincerely,
[redacted]
September 19, 2016 Dear Mr. [redacted]: On September 12, 2016, we received your complaint, dated September 9, 2016, filed with the Revdex.com. My attempts to reach you by phone on September 15, 16 and 19, 2016, have been unsuccessful; however, I was able to...
leave a voice message on each attempt. You said that you were told that we offer 4k channels, but you found that to be untrue. You said that you disconnected your account and you request that we waive your early termination fee and provide you with a refund. I reviewed the recording of your sales call and I found that when you asked our agent about 4k, he told you that all we currently offer is Pay-Per-View or Video on Demand in 4k and that no channels are available. Because I didn’t find that you were misinformed, we consider the contract to be valid and are unable to provide you with a refund. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
September 18, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On September 14, 2017, we received your complaint, dated September 13, 2017, filed with the Revdex.com. You maintain that you agreed to a monthly rate of $53.00 and you expressed concern with the increased price. You requested to review the recorded call. When we spoke today I informed you that when I reviewed your call from June 17, 2017, I found that you accepted the Renewal Offer with the America’s Top 120 package with locals and the DVR service for $61.28 including tax. If you would like to review the recorded call, you may submit a subpoena to: [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] [redacted]
Dear Ms. [redacted]: On March 30, 2016, we received your complaint, dated March 28, 2016, filed with the Revdex.com. You expressed concern regarding receiving mail from DISH Network addressed to Mr. James Hiett and you requested that we stop sending his mail to your address. I have added your address to our Do Not Contact list. It can take up to eight weeks to take effect. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
[redacted] Dear Ms. [redacted]: On February 23, 2018, we received your complaint, dated February 22, 2018, filed with the Revdex.com. You maintain that a technician ran over and killed your dog and you said the technician did not report this to you when it happened. On behalf of DISH Network, please accept my sincere condolences for your loss. Your concerns were addressed internally and your term commitment was waived. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Mr. [redacted]: On December 30, 2015, we received your correspondence, dated December 29, 2015, filed with the Revdex.com. Your issue is currently under review – you will receive a resolution in 24 to 48 hours. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### [redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted] Dear Ms. [redacted]: On May 3, 2016, we received your correspondence, dated May 2, 2016, filed with the Revdex.com. You said your monthly bill was supposed to be $49.99 a month for two years. I attempted to reach you at [redacted] May 4, 6 and 9, 2016. I left three voice messages. Although you returned my call, we were unable to speak directly. You established your account under the Flex24 promotion through an independent retailer. Because you agreed to the term commitment, we provided you with a $25.00 monthly discount for 12 months. When the credit ended the regular price was applied. Unfortunately, we are unable to research the sale of service, as the retailer is no longer in business. I waived your early termination fee, and you may cancel your service at any time without a penalty. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted]
[redacted] Dear Mrs. [redacted]: On January 11, 2018, we received your correspondence, dated January 10, 2018, filed with the Revdex.com. You said you are paying for service that is not being provided. You expressed concern with the DVR service and recordings. You indicated that you purchased another streaming service due to the missed recordings. You requested a refund and compensation. When we spoke today, to address the recording issues you described, I offed to upgrade your equipment to the Hopper 3 with a new Joey receiver at no upfront cost and with no term commitment. However, the monthly DVR service fee would increase by $3.00 per month. You declined this offer. I forwarded your concerns to our technical support team, who will contact you directly to troubleshoot your existing equipment. As a courtesy, I applied a $15.00 monthly credit to your account for 12 months. We are unable to honor your refund request. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/10) */
July 1, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 26, 2015, we received your complaint, dated July 24, 2015, filed with the...
Revdex.com.
My attempts to contact you by phone at (XXX) XXX-XXXX on June 26, 29 and 30, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the following issues:
Internet service
Technical issues
Service disconnection
Equipment return
Account balance
Collections
Customer service
You indicated that you were unable to use the internet service because it would not connect. You were also unable to stream and had to purchase additional capacity. The Data Allowance Policy was designed to ensure that all internet customers have equal access to the network. These policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowed. DISH Network has the option of additional capacity for more internet usage; however, the additional capacity is not included in the internet package.
Please note that common causes of high usage include the following:
Downloading or streaming media (movies, TV, music videos, conferencing)
Using download or streaming services (You Tube, HBO Go, etc.)
Unsecured wireless router
Smartphone/tablet using wireless connection
You maintain that you experienced unresolved technical issues with your TV service for three months and you were told that all of your equipment would have to be replaced. A review of the customer service calls found that we were only contacted regarding technical issues on December 30, 2014, and January 1, 2015. The call on December 30, 2014, was for technical assistance with the two Joey receivers. While we offered to ship replacement receivers to your home, you declined and stated that you were planning to establish service with a different provider in the next month. The call on January 1, 2015, revealed that the technical concern was with the Hopper receiver; however, this issue was resolved during the phone call the same day. Our representative offered to replace the Hopper as a precautionary measure, but you declined.
Our records do not show that you contacted us to cancel your service, and your service was disconnected for non-payment on February 1, 2015.
Although you said that you returned all of the leased equipment, we do not show that the TRIA (piece on the internet satellite dish) was received.
You disputed the balance of $1,426.39 on your account. Your TV service was activated on May 7, 2014, with a 24-month commitment. A second 24-month commitment was added on May 30, 2014, when you established your internet service. Enclosed are copies of the contractual agreements for your review. The balance of $1,426.39 includes the following (plus taxes):
Unpaid service balance of $480.43
TV early termination fee of $480.00
Internet early termination fee of $280.00
Unreturned TRIA fee of $99.00
Two box return fees of $17.00 each
I made an exception and waived the internet early termination fee and the unreturned TRIA fee. This reduced the balance to $1,047.39. Because you did not allow us the opportunity to resolve your issues and you were provided with TV and internet services through the disconnection date, the balance is valid.
You disputed the reporting of the balance to collections and would like it removed. Since the balance was not paid, it was referred to collections on March 2, 2015. Once the balance is paid, it will be updated with the collection agency.
You expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns. The customer service calls that were reviewed found that our representatives followed standard procedure and did not act inappropriately.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this resolution. I attempted to contact Dish multiple times to resolve the problems I had with internet and TV services for a period of at least 3 months. I literally had no cable and no internet for the last remaining months with Dish, because the boxes failed.
The conversations that were reviewed were some of the very last conversations I had with representatives, at one point I was calling in once a week to report these issues and find some resolve. The reps would try to work to reboot my systems from home at which time I may have service for a day or so but than the same problem would present itself again within days. After the rudeness and shortness I encountered from the representatives on more than one occasion, I decided that I did not want to keep my service with Dish to the lack of professionalism I constantly dealt with and the inability and lack of knowledge the reps displayed to me the consumer on a multitude of occasions.
I am more than willing to pay the 480.93 which is the total of services I used even though I feel like that is unfair to be charged...however to have to pay the TV early termination fee is not fair nor just being as though again....services promised were not delivered. I gave Dish multiple chances to resolve this issue before deciding to cancel my service. The boxes I received were practically brand new and should not have had to be replaced unless they were already damaged upon installation.
I have maintained careful record of my communications with you for the purpose of filing a complaint with the FTC. I further remind you that, as in Wenger v. Trans Union Corp., No. 95-6445(C.D.cal. Nov.14,1995) you may be liable for the inaccuracy of payments you have listed that I owe. I do plan to escalate this issue on a legal level if a fair agreement cannot be reached.
V/r,
[redacted]
Final Consumer Response /* (4200, 11, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this because services provided were not delivered. Multiple times techs attempted to walk me through television cable reboots and satellite reboots and all were unsuccesful. I went with television service tgat repeatefly cut on and off for ni less than a period id two monthd. I an suprised myltiple calls to yoyr techs are not on record however my final call was? I did give Dish network multiple times to resolve this issue via tech walk through and satellite reboots, only on m6 very last call was I told that the equipment needed replaced possibly to resolve the issue. I find it not only ironic but insulting that the only call recorded was my very last one where I indicated I would be terminating my service due to the poor customer service experience I was provided with by multiple times. I am aware of my rights as a consuner and I am prepared to escalate this issue to a higher level with FDRCA.
Final Business Response /* (4000, 13, 2015/08/06) */
July 31, 2015
Ms. [redacted]
2518 Summers Ridge Dr.
Odenton, MD XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 31, 2015, we received your complaint, dated July 30, 2015, filed with the Revdex.com.
You continue to dispute the balance of $1,047.39 on your account. You maintain that you experienced technical issues with your service for two months and called in numerous times.
The calls we found on September 2, 2014, November 17, 2014, and November 25, 2014, were related to your billing. Please be advised that we did not find any calls in October 2014, which is the month you claim that technical issues began.
As previously explained, we did not find that technical issues were reported until you contacted us on December 31, 2014, and January 1, 2015. You declined our offers to replace the equipment; therefore, not allowing DISH Network the opportunity to resolve the issues.
While we regret that you do not agree with our findings, the balance on your account remains valid.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
Ana Vigil
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
July 26, 2016 Dear Ms. [redacted]: On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com. You expressed concern that you were unable to get a technician visit on the day you requested. You disputed the $50.00...
fee and you maintain that you were told there would be a $300.00 early termination fee if you disconnected your service. You requested that we retrieve the equipment and disconnect the account immediately. Our records reveal that you requested a technician visit on the same day that you called (July 18, 2016), but the schedule was booked until July 20, 2016. You were also informed that you had the option to contact a local retailer. Although you called several times, you were provided the same information. Our agents also offered to waive the $50.00 technician fee. You did not accept this, so you requested that the service be terminated. On the call when you requested disconnection, the agent informed you that if the equipment was not returned, you would be charged an unreturned equipment fees of $300.00--you were not told that this was for an early termination fee. You fulfilled your commitment on September 28, 2012, and you are not subject to an early termination fee. Later that day, Mr. [redacted] called and scheduled a technician visit for July 20, 2016, between the hours of 12:00 pm and 5:00 pm, and he accepted a $20.00 credit for six months. However, the appointment was later canceled through your online account. When I spoke with you by telephone today, you informed me that you had contacted a local retailer and you then terminated the call. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
March 10, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Mr. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. You stated that the installation of your DISH Network service was never completed. You indicated that the technician was unable to successfully install the service and meet your HOA’s requirements. You requested that your account be disconnected and your early termination fee be waived. Additionally, you would like a refund for the two payments that you made for service. When we spoke on March 9, 2016, I agreed to disconnect your account, waive your early termination fee and refund the payments you made for service. You accepted this resolution. We strive to provide excellent service and regret that your experience was unfavorable. We would appreciate the opportunity to serve you again in the future should your situation change. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Initial Business Response /* (1000, 4, 2015/11/18) */
November 16, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 16, 2015, we received your complaint, dated November 13, 2015, filed...
with the Revdex.com.
You said that you were told you were under a contract and when you received a copy of the agreement, you stated that the signature is not yours.
A review of your account reveals that you spoke with Ms. Nicole Steffani, an Executive Escalations specialist on November 13, 2015. She agreed to waive your early termination fee and your account now has a zero balance.
Please note, the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
August 18, 2016 Dear Mr. [redacted]: On August 10, 2016, we received your complaint, dated August 5, 2016, filed with the Revdex.com. You said that you lost more channels than you were advised you would, and you asked for the same channels you had...
before for $94.64 per month. I attempted to reach you at ###-###-#### on August 16, 17, and 18, 2016, and I left three voicemails. As I advised you in my last message, children’s channels were not mentioned during your call to restore your service on August 4, 2016. Please note that our agents are not advised what channels you require, and they are not able to provide information pertaining to those channels. As a courtesy, I applied a monthly $5.00 credit to your account for 12 months to bring your monthly rate to $94.64. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/12/22) */
December 16, 2015
Ms. [redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with...
the Revdex.com.
You said that the technician did not show up for a scheduled appointment on December 3, 2015. You requested free premium channels and reimbursement for the Protection Plan.
When we spoke, I advised you that a review of your phone calls to DISH Network revealed that there was some confusion about the service you needed performed. Our records indicate that a work order was scheduled for a wall-fish, where coaxial cables are run behind your walls to your equipment. However, when the technician arrived on December 3, 2015, he was advised that you wished to hide electrical wires and cables. As working with your home's electrical system requires special certification, the technician advised you that an electrician was needed.
You contacted us on December 8, 2015, and said that the technician never showed up on December 3, 2015, and that you needed to reschedule the visit. Once again a work order for a wall-fish was created. The technician who came to your residence on December 12, 2015, entered a work order for a power relocation as he was, likewise, uncertified for electrical work.
Our records indicate that the technician who was at your house on December 15, 2015, noted that you have fire breaks and that he is unable to finish the work order as is. You requested to cancel the work order and advised out dispatch office that you will contact us when you are ready for the technician visit.
Our records indicate that you are already receiving free premium channels for three months, which was added on December 12, 2015. As a courtesy, I applied a one-time $8.00 credit to your account.
We sincerely regret any confusion this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/06/08) */
June 3, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 1, 2015, we received your complaint, dated [redacted] 27, 2015, filed with the...
Revdex.com.
You disputed the $240.00 early termination fee that was applied to this account. You indicated that your mother called to downgrade service and instead she was sent a new receiver that included a new 24-month commitment.
When I spoke with you by telephone today, I advised you that after a review of the call, I waived the $240.00 early termination fee. I also removed the $9.00 Promise-to-Pay fee and the $10.00 box return fee. The remaining balance of $36.05 is for service that was rendered.
You informed me that you did not open the new receiver and you returned it to UPS.
We strive to provide excellent service and regret that this experience was unfavorable. We thank you for your business and we are disappointed to lose you as a DISH Network customer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved my issue
Complaint: [redacted]
I am rejecting this response because:Problem:This is my 2nd complaint regarding this issue. Dish promised a $200. gift card if I switched services, which was last August,2015. They said it would take 6 to 8 weeks to receive. I never received it. I complained and still never received it. I was told on January 8,2016 that they would send it and it would be another 6 to 8 weeks - still no card. I filed a complaint with Revdex.com (Case [redacted]) with no resolution.Desired Outcome:To receive the $200. gift card.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dish is correct. The amount of the monthly fee for Heartland was $6, not $9 as I said. I read the invoice wrong. They have responded, offered me lifetime HD and credit for 6 months. This is satisfactory.As I told Dish I do not mind paying my monthly bill but I will not have them add programming to my bill without my approval. This was fraud and I hope this doesn't happen to others. Never had this problem until I went paperless but now they send me a monthly hard copy and I would suggest others carefully review their bill each month for discrepancies. They need to train their staff so when a question is asked, customers get the correct answer. If a channel will not be automatically removed after the 3 month promo Dish staff should say. Dish has offered me other promos during this conversation and complaint. I declined! I don't want their offers anymore.Revdex.com - thank you for your assistance with this complaint. We can close this complaint.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I was happy with the credits that I have received, but the main issue here is that the Dish Representative that I spoke to in Oct. identified only as "[redacted]" told me that my bill would not go over $63.00 for the next entire year Please listen to recording. The representative that called me late Oct..I asked her to please listen to the recording and simply stand behind what dish told me. I asked her the question if she intended to stand behind what the dish rep told me. She bluntly told me she was not going to answer the question. Twice. What kind of business dealings is this. I'm dealing with bait and switch...on top of documents that were mailed to me being forged which I have in my procession. I am simply asking Dish to stand behind a legal and binding agreement.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, DISH insisted on replacing obsolete and failed equipment in order to restore television services, which services were down for 4 weeks. DISH failed to inform me that a new 24 month agreement would be initiated when replacing the equipment. Also, in discussions with the Executive Offices at DISH, it was revealed, after reviewing monitored calls, account representatives refused to negotiate early termination fees after being made fully aware of the circumstances. I was compelled to contact DISH Executive Offices in order to receive a fair, reasonable, and justified resolution, of which I am now satisfied.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I WAS CONTACTED FROM THE OFFICE OF THE PRESIDENT OF THE Cancellation depARTMENT OF DISH NETWORK, AND I WAS TOLD THAT THE EARLY TERMINATION FEE WILL BE CANCELLED. I CONTACTED THE CANCELLATION DEPARTMENT TODAY 5/12/2016 326 PM, AND THEY TOLD ME THAT THEY WILL GET STARTED WITH THE CANCELLATION PROCESS. I WANTED TO TAKE THIS OPPORTUNITY TO THANK THE Revdex.com FOR THEIR INTERVENTION AND SUCCESS TO HELP ME RESOLVE THIS ISSUE.
Sincerely,
[redacted]
September 19, 2016 Dear Mr. [redacted]: On September 12, 2016, we received your complaint, dated September 9, 2016, filed with the Revdex.com. My attempts to reach you by phone on September 15, 16 and 19, 2016, have been unsuccessful; however, I was able to...
leave a voice message on each attempt. You said that you were told that we offer 4k channels, but you found that to be untrue. You said that you disconnected your account and you request that we waive your early termination fee and provide you with a refund. I reviewed the recording of your sales call and I found that when you asked our agent about 4k, he told you that all we currently offer is Pay-Per-View or Video on Demand in 4k and that no channels are available. Because I didn’t find that you were misinformed, we consider the contract to be valid and are unable to provide you with a refund. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
September 18, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On September 14, 2017, we received your complaint, dated September 13, 2017, filed with the Revdex.com. You maintain that you agreed to a monthly rate of $53.00 and you expressed concern with the increased price. You requested to review the recorded call. When we spoke today I informed you that when I reviewed your call from June 17, 2017, I found that you accepted the Renewal Offer with the America’s Top 120 package with locals and the DVR service for $61.28 including tax. If you would like to review the recorded call, you may submit a subpoena to: [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]
March 30, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted]...
Dear Ms. [redacted]: On March 30, 2016, we received your complaint, dated March 28, 2016, filed with the Revdex.com. You expressed concern regarding receiving mail from DISH Network addressed to Mr. James Hiett and you requested that we stop sending his mail to your address. I have added your address to our Do Not Contact list. It can take up to eight weeks to take effect. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
March 5, 2018 Ms. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 23, 2018, we received your complaint, dated February 22, 2018, filed with the Revdex.com. You maintain that a technician ran over and killed your dog and you said the technician did not report this to you when it happened. On behalf of DISH Network, please accept my sincere condolences for your loss. Your concerns were addressed internally and your term commitment was waived. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted]
*
*
*
[redacted]
*
[redacted] [redacted]
[redacted] Dear...
Mr. [redacted]: On December 30, 2015, we received your correspondence, dated December 29, 2015, filed with the Revdex.com. Your issue is currently under review – you will receive a resolution in 24 to 48 hours. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### [redacted] [redacted]
[redacted]
[redacted]
[redacted]
May 9, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On May 3, 2016, we received your correspondence, dated May 2, 2016, filed with the Revdex.com. You said your monthly bill was supposed to be $49.99 a month for two years. I attempted to reach you at [redacted] May 4, 6 and 9, 2016. I left three voice messages. Although you returned my call, we were unable to speak directly. You established your account under the Flex24 promotion through an independent retailer. Because you agreed to the term commitment, we provided you with a $25.00 monthly discount for 12 months. When the credit ended the regular price was applied. Unfortunately, we are unable to research the sale of service, as the retailer is no longer in business. I waived your early termination fee, and you may cancel your service at any time without a penalty. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted]
January 23, 2018 Mrs. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mrs. [redacted]: On January 11, 2018, we received your correspondence, dated January 10, 2018, filed with the Revdex.com. You said you are paying for service that is not being provided. You expressed concern with the DVR service and recordings. You indicated that you purchased another streaming service due to the missed recordings. You requested a refund and compensation. When we spoke today, to address the recording issues you described, I offed to upgrade your equipment to the Hopper 3 with a new Joey receiver at no upfront cost and with no term commitment. However, the monthly DVR service fee would increase by $3.00 per month. You declined this offer. I forwarded your concerns to our technical support team, who will contact you directly to troubleshoot your existing equipment. As a courtesy, I applied a $15.00 monthly credit to your account for 12 months. We are unable to honor your refund request. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/10) */
July 1, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 26, 2015, we received your complaint, dated July 24, 2015, filed with the...
Revdex.com.
My attempts to contact you by phone at (XXX) XXX-XXXX on June 26, 29 and 30, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the following issues:
Internet service
Technical issues
Service disconnection
Equipment return
Account balance
Collections
Customer service
You indicated that you were unable to use the internet service because it would not connect. You were also unable to stream and had to purchase additional capacity. The Data Allowance Policy was designed to ensure that all internet customers have equal access to the network. These policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowed. DISH Network has the option of additional capacity for more internet usage; however, the additional capacity is not included in the internet package.
Please note that common causes of high usage include the following:
Downloading or streaming media (movies, TV, music videos, conferencing)
Using download or streaming services (You Tube, HBO Go, etc.)
Unsecured wireless router
Smartphone/tablet using wireless connection
You maintain that you experienced unresolved technical issues with your TV service for three months and you were told that all of your equipment would have to be replaced. A review of the customer service calls found that we were only contacted regarding technical issues on December 30, 2014, and January 1, 2015. The call on December 30, 2014, was for technical assistance with the two Joey receivers. While we offered to ship replacement receivers to your home, you declined and stated that you were planning to establish service with a different provider in the next month. The call on January 1, 2015, revealed that the technical concern was with the Hopper receiver; however, this issue was resolved during the phone call the same day. Our representative offered to replace the Hopper as a precautionary measure, but you declined.
Our records do not show that you contacted us to cancel your service, and your service was disconnected for non-payment on February 1, 2015.
Although you said that you returned all of the leased equipment, we do not show that the TRIA (piece on the internet satellite dish) was received.
You disputed the balance of $1,426.39 on your account. Your TV service was activated on May 7, 2014, with a 24-month commitment. A second 24-month commitment was added on May 30, 2014, when you established your internet service. Enclosed are copies of the contractual agreements for your review. The balance of $1,426.39 includes the following (plus taxes):
Unpaid service balance of $480.43
TV early termination fee of $480.00
Internet early termination fee of $280.00
Unreturned TRIA fee of $99.00
Two box return fees of $17.00 each
I made an exception and waived the internet early termination fee and the unreturned TRIA fee. This reduced the balance to $1,047.39. Because you did not allow us the opportunity to resolve your issues and you were provided with TV and internet services through the disconnection date, the balance is valid.
You disputed the reporting of the balance to collections and would like it removed. Since the balance was not paid, it was referred to collections on March 2, 2015. Once the balance is paid, it will be updated with the collection agency.
You expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns. The customer service calls that were reviewed found that our representatives followed standard procedure and did not act inappropriately.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this resolution. I attempted to contact Dish multiple times to resolve the problems I had with internet and TV services for a period of at least 3 months. I literally had no cable and no internet for the last remaining months with Dish, because the boxes failed.
The conversations that were reviewed were some of the very last conversations I had with representatives, at one point I was calling in once a week to report these issues and find some resolve. The reps would try to work to reboot my systems from home at which time I may have service for a day or so but than the same problem would present itself again within days. After the rudeness and shortness I encountered from the representatives on more than one occasion, I decided that I did not want to keep my service with Dish to the lack of professionalism I constantly dealt with and the inability and lack of knowledge the reps displayed to me the consumer on a multitude of occasions.
I am more than willing to pay the 480.93 which is the total of services I used even though I feel like that is unfair to be charged...however to have to pay the TV early termination fee is not fair nor just being as though again....services promised were not delivered. I gave Dish multiple chances to resolve this issue before deciding to cancel my service. The boxes I received were practically brand new and should not have had to be replaced unless they were already damaged upon installation.
I have maintained careful record of my communications with you for the purpose of filing a complaint with the FTC. I further remind you that, as in Wenger v. Trans Union Corp., No. 95-6445(C.D.cal. Nov.14,1995) you may be liable for the inaccuracy of payments you have listed that I owe. I do plan to escalate this issue on a legal level if a fair agreement cannot be reached.
V/r,
[redacted]
Final Consumer Response /* (4200, 11, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this because services provided were not delivered. Multiple times techs attempted to walk me through television cable reboots and satellite reboots and all were unsuccesful. I went with television service tgat repeatefly cut on and off for ni less than a period id two monthd. I an suprised myltiple calls to yoyr techs are not on record however my final call was? I did give Dish network multiple times to resolve this issue via tech walk through and satellite reboots, only on m6 very last call was I told that the equipment needed replaced possibly to resolve the issue. I find it not only ironic but insulting that the only call recorded was my very last one where I indicated I would be terminating my service due to the poor customer service experience I was provided with by multiple times. I am aware of my rights as a consuner and I am prepared to escalate this issue to a higher level with FDRCA.
Final Business Response /* (4000, 13, 2015/08/06) */
July 31, 2015
Ms. [redacted]
2518 Summers Ridge Dr.
Odenton, MD XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 31, 2015, we received your complaint, dated July 30, 2015, filed with the Revdex.com.
You continue to dispute the balance of $1,047.39 on your account. You maintain that you experienced technical issues with your service for two months and called in numerous times.
The calls we found on September 2, 2014, November 17, 2014, and November 25, 2014, were related to your billing. Please be advised that we did not find any calls in October 2014, which is the month you claim that technical issues began.
As previously explained, we did not find that technical issues were reported until you contacted us on December 31, 2014, and January 1, 2015. You declined our offers to replace the equipment; therefore, not allowing DISH Network the opportunity to resolve the issues.
While we regret that you do not agree with our findings, the balance on your account remains valid.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
Ana Vigil
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
July 26, 2016 Dear Ms. [redacted]: On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com. You expressed concern that you were unable to get a technician visit on the day you requested. You disputed the $50.00...
fee and you maintain that you were told there would be a $300.00 early termination fee if you disconnected your service. You requested that we retrieve the equipment and disconnect the account immediately. Our records reveal that you requested a technician visit on the same day that you called (July 18, 2016), but the schedule was booked until July 20, 2016. You were also informed that you had the option to contact a local retailer. Although you called several times, you were provided the same information. Our agents also offered to waive the $50.00 technician fee. You did not accept this, so you requested that the service be terminated. On the call when you requested disconnection, the agent informed you that if the equipment was not returned, you would be charged an unreturned equipment fees of $300.00--you were not told that this was for an early termination fee. You fulfilled your commitment on September 28, 2012, and you are not subject to an early termination fee. Later that day, Mr. [redacted] called and scheduled a technician visit for July 20, 2016, between the hours of 12:00 pm and 5:00 pm, and he accepted a $20.00 credit for six months. However, the appointment was later canceled through your online account. When I spoke with you by telephone today, you informed me that you had contacted a local retailer and you then terminated the call. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
March 10, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Mr. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. You stated that the installation of your DISH Network service was never completed. You indicated that the technician was unable to successfully install the service and meet your HOA’s requirements. You requested that your account be disconnected and your early termination fee be waived. Additionally, you would like a refund for the two payments that you made for service. When we spoke on March 9, 2016, I agreed to disconnect your account, waive your early termination fee and refund the payments you made for service. You accepted this resolution. We strive to provide excellent service and regret that your experience was unfavorable. We would appreciate the opportunity to serve you again in the future should your situation change. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Initial Business Response /* (1000, 4, 2015/11/18) */
November 16, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 16, 2015, we received your complaint, dated November 13, 2015, filed...
with the Revdex.com.
You said that you were told you were under a contract and when you received a copy of the agreement, you stated that the signature is not yours.
A review of your account reveals that you spoke with Ms. Nicole Steffani, an Executive Escalations specialist on November 13, 2015. She agreed to waive your early termination fee and your account now has a zero balance.
Please note, the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]