Initial Business Response /* (1000, 5, 2015/10/21) */
October 12, 2015
[redacted]
XXXXX [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms. [redacted]:
On October 8, 2015, we received your complaint, dated October 7, 2015, filed with the Better Business...
Bureau.
You previously said that your credit card account was debited for $550.00, but the issue was resolved with your bank as they filed it as a fraud charge. Recently, the $550.00 has appeared on your credit report and you requested that it be removed.
When I spoke with you by telephone today, I informed you that we have no record of an ID theft claim ever being submitted.
I suggested that you file an ID theft affidavit. Once you have signed and filled out the ID theft affidavit (enclosed) and included any other supporting documentation, it should be sent to the DISH Network ID Theft Verification Team. The team will not start the investigative process until a signed ID theft affidavit has been received. If you have sent the affidavit and have not been contacted, you may call their direct line at (XXX) XXX-XXXX. You can expect to receive a call back in 24 to 48 hours.
You can send the documentation by:
Fax: XXX-XXX-XXXX
Email: [redacted]@dishnetwork.com
Mail: ID Theft Verification Team
PO Box [redacted]
Littleton, CO XXXXX
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
I am rejecting this response because:I am unclear what the one statement that was made in the response means. The line that says :"As DISH Network technicians have been unable to find anything wrong with your system whether caused by DISH Network or not, we are unable to provide you with compensation."Does that mean what was promised...#1 waiving of the 2 year contract and #2 a $99 credit to have a tv technician down to fix the problem?Also when I spoke with the person that was to resolve this issue from DISH, I did tell the him that the one DISH technician did say he said he saw what I was talking about but the man said that basically he probably was just agreeing with me and didn't really see a problem. I asked him if that was true was lying appropriate for his technicians. I know that there is something wrong with the picture of my tv since that first visit of this whole thing and no one, that is suppose to be in charge, that I have dealt with in the DISH company even try to understand or believe me. I am very frustrated with this whole thing and I have been a customer of theirs for about 20 years. It is really unbelievable that I would be treated this way.I would just asked for clarification of the above line that was taken from their response. Do I still have the waived contract and will I get the $99 credit if I have another technician (not from DISH because they said they will not send anyone else out to my home) look at the TV.
[redacted]
Dear Ms. [redacted]: On June 20, 2016, we received your complaint, dated June 16, 2016, filed with the Revdex.com. You maintain that DISH Network service was installed at your home without your permission. You would like for the satellite dish to be removed and for the damage to be repaired. Our records show that the service was requested by your previous tenant. Please be advised that it is up to the tenant to ensure they have obtained landlord permission prior to the installation. When I spoke with you by phone June 22, 2016, I advised you although this is a landlord/tenant issue, I requested that our Corporate Field Resolutions Department contact you to open a damage claim. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
[redacted] Dear Mrs. [redacted]: On December 1, 2017, we received your complaint, dated November 30, 2017, filed with the Revdex.com. You indicated that you have not received the $100.00 gift card that was offered with the activation of your DISH Network service. Your DISH Network service was activated through DISH Network on October 30, 2017, with a 24-month commitment. Our records confirm that you contacted us and provided an offer code (gift100) for a $100.00 gift card; however, the offer code does not belong to DISH Network–it belongs to a retailer. As a result, we are unable to redeem the offer. When I spoke with you by phone on December 4, 2017, you accepted my offer to apply a $100.00 credit to your DISH Network account. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Dear Ms. [redacted]: On February 21, 2018, we received your correspondence, dated February 20, 2018, filed with the Revdex.com. You said that your father passed away in July 2017 and you indicated that you are unable to establish a new customer account in your name. On behalf of DISH Network, please accept my sincere condolences for your loss. When we spoke on February 28, 2018, I informed you that on July 16, 2017, per your request, the account was placed in your name. There is a history of partial payments being made on the account, causing a balance to carry over and late fees to be applied. Prior to you reporting the loss of your father, the account balance was $207.18. The service was interrupted for nonpayment on February 5, 2018. I made an exception and removed the balance of $222.46 from your account. This credit covers charges for service rendered through February 5, 2018. Per your request, I closed the account. Since this account is in your name, you will be eligible to qualify for a new customer promotion in 60 days. However, if you would like to keep the account, you may participate in our DISH’n It Up equipment upgrade with a 24-month commitment. After our conversation, you chose to restart the service on this account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### cc: Denver / Boulder Revdex.com [redacted]
[redacted] [redacted] [redacted]
[redacted] Dear Ms. Wilson: On March 16, 2016, we received your correspondence, dated March 15, 2016, filed with the Revdex.com. You filed this correspondence on behalf of your father, Mr. Gregory Wilson, the DISH Network account holder. You said he was offered satellite TV and internet services at the monthly price of $49.99. You disputed the early termination fee. Mr. [redacted] account was established under the Digital Home Advantage (DHA) TV promotion with a three-year price guarantee through Discovery Satellite, an independent retailer. We have no record of an internet service offer. When I spoke with Mr. [redacted] on March 17, 2016, I advised him that I waived the early termination fee. He may cancel his service at any time without penalty. Mr. [redacted] and your concerns will be addressed internally with the appropriate personnel. We regret any inconvenience you or he may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/06/16) */
June 10, 2015
Mr. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On June 10, 2015, we received your correspondence, dated June 9, 2015, filed with the...
Revdex.com.
You indicated that DISH Network charged you $163.72 for unreturned equipment which you then returned. However, you have only been refunded a total of $87.67. You requested a refund for the remaining balance.
When I spoke with Mrs. [redacted] today, I explained that the remaining balance was an early termination fee for the internet service and return shipping for the internet equipment. I agreed to waive these charges and I issued a refund for the remaining balance of $75.77. She accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund satisfactory thank you
[redacted] Dear Ms. [redacted]: On December 6, 2017, we received your complaint, dated December 5, 2017, filed with the Revdex.com. You indicated that you did not receive the $200.00 gift card that was offered with the activation of your DISH Network service. You also mentioned that the Echo Dot that was provided does not work with your equipment. Your DISH Network service was activated on September 22, 2017, with a 24-month commitment. Our records confirm that the offer code provided is eligible for a $200.00 gift card. I apologize that our system did not automatically process the gift card. Please be advised that the Echo Dot is compatible with your Wally receiver. In order for the Echo Dot to work properly, the Wally receiver must have an internet connection. When I spoke with you by phone on December 6, 2017, I advised you that I submitted a request to process your gift card manually. Please allow six to eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Tell us why here...March 16, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On March 16, 2016, we received your rebuttal, dated March 15, 2016, filed with the Revdex.com. In your rebuttal, you indicated that you do not accept our resolution. While we regret that you do not agree with the solution we proposed in our previous correspondence, we believe we have offered you a considered and fair option in response to your complaint. At this point, we respectfully consider the issue closed. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT[redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
August 26, 2016 Dear Mr. [redacted]: On August 17, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com. You indicated that after one year your bill increased so you disconnected your service. You stated that you...
were told that you do not have a commitment and you disputed the early termination fee that was automatically debited from your credit/debit card account. This account was activated under the Flex 24 promotion that includes a 24-month agreement. This is a Pay-In-Advance account that requires payment prior to receiving the service. You also enrolled in a 12-month promotion that provided a $45.00 monthly credit for 12 months, which reduced the price of the America’s Top 250 programming package from $84.99 to $39.99 for 12 months. It expired on your January 22, 2016, billing statement and you began to be billed the regular rate. Since you disconnected the service on March 7, 2016, you did not fulfill the 24-month agreement and a $200.00 early termination fee was applied to your account. The DHA agreement includes authorization to automatically debit your debit/credit card account for the early termination fee and unreturned equipment fees. As an exception, I reversed the $220.00 early termination fee and I submitted a refund. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4, 2015
Ms. [redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On May 4, 2015, we received your complaint, dated May 1, 2015, filed with the Better...
Business Bureau.
You disputed the early termination fee applied to your DISH Network account.
When we spoke, I advised you that our records indicate that you were advised of the 24-month commitment when you requested to upgrade your leased equipment. Enclosed is a copy of your DISH'n It Up agreement.
As I explained, because we appreciate your long-time patronage, I made an exception and waived your $170.00 early termination fee.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
([redacted]) [redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
January 25, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 23, 2018, we received your complaint, dated January 22, 2018, filed with the Revdex.com. You maintain that our technicians cut cables to your satellite internet, causing you to lose both the internet and phone services. You stated that your wife (Mrs. [redacted]) depends on these services for medical monitoring. You indicated that you signed the agreement unknowingly and the technicians left your home without completing the TV installation. You expressed dissatisfaction with the customer service you experienced. You requested compensation. When I spoke with Mrs. [redacted] on January 23, 2017, I advised her that I opened a damage claim (number [redacted]). I informed her that Mr. David B[redacted], a member of the DISH Network Corporate Field Resolutions Team, will be contacting you to discuss this matter. You may also contact Mr. B[redacted] directly at (866) 946-5710, Monday-Friday, between the hours of 8:00 am-5:00 pm, MST. I also advised her that your concerns regarding the technician will be investigated internally. During our conversation, Mrs. [redacted] advised me that the TV services are working. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
April 15, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear...
Mr. [redacted]: On April 15, 2016, we received your correspondence, dated April 14, 2016, filed with the Revdex.com. You said your wife’s credit card account was debited without authorization, and you requested a refund. When I spoke with Mrs. [redacted] today, she advised me that she filed the correspondence. I advised Mrs. [redacted] that I reviewed the recorded call that took place on November 9, 2015. The call reveals that she requested the DISH’n It Up (DIU) equipment upgrade and added a Joey receiver. The agent disclosed the 24-month commitment and that the credit card account information that was used could be automatically debited for the early termination fee and the equipment fees. Mrs. [redacted] confirmed the use of the credit card account ending in 6045. Because the service was disconnected prior to the promotional fulfillment date, the $400.00 payment for the early termination fee was collected from the qualifying credit card account. Per Mrs. [redacted]’s request, the service was restored on April 14, 2016. When Mrs. [redacted] called DISH Network today, she was told that a refund of $219.58 was submitted for the credit balance on her account. Mrs. [redacted] accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST
Initial Business Response /* (1000, 10, 2015/08/07) */
August 3, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed with...
the Revdex.com.
You expressed concern about the balance associated with your DISH Network account. You indicated that you agreed to pay half of your balance and the other half was supposed to be waived, but was not.
When we spoke, I advised you that our records do not reflect an offer to waive half of your balance; however, as a courtesy, I waived the $165.25 balance and requested to have this item removed from your credit file. As I advised you, please allow six to eight weeks for the credit bureaus to reflect any updates.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand this to say that I have a zero account balance at DISH and that my credit report shows no filings from DISH on it. If that is the case, I fully accept this resolution.
[redacted]-[redacted] Dear Ms. [redacted]: On June 17, 2016, we received your complaint, dated June 13, 2016, filed with the Revdex.com. You expressed concern with the early termination fee that was applied to your account. You indicated that you received incorrect information regarding the equipment upgrade that you requested. Your service was activated on August 1, 2015, with a 24-month commitment. You were enrolled in a new 24-month commitment on June 5, 2016, when your equipment was upgraded through our DISH’n It Up promotion. A review of your account shows that you contacted us and scheduled an appointment to move your service to a new address. An equipment upgrade was also requested; however, it appears that the discrepancy was with the number of receivers you requested and the number of receivers that a technician brought to your home. Please be advised that additional fees may apply based on the number of receivers requested and the functions (HD and/or DVR) of the equipment. Your service was canceled on June 17, 2016. Since your term commitment was not fulfilled, an early termination fee of $480.00 was applied to your account. You were also charged two $10.00 box return fees. When I spoke with your fiancé by phone today, I advised him that I reversed the early termination fee, the box return fees, and the $100.00 move fee. I also submitted a refund of $330.00 to your credit card account. Please allow three to five business days for processing. We strive to provide excellent service and we regret that your experience was unfavorable. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT
Complaint: [redacted]
I am rejecting this response because: Your "records" indicate I received the failed-payment email in ERROR??????? You have GOT to be kidding me.......or is this your way of covering your behind????? Then why didn't the rep I chatted with - [redacted] ID #[redacted] - indicate this????? She asked if I wanted her to try and put the payment thru again and I told her "yes, the funds have been in there, as long as this doesn't cause a duplicate payment". This chick indicated it WOULD NOT cause a duplicate payment!!!!! Apparently she needs retrained after every coffee break, as the supervisor [redacted] ID #[redacted] indicated in a 3-way call with my bank that she should NOT have told me that, and he was going to speak with HER supervisor!!!! And yes, [redacted], you did call my house - once you left a message while I was having surgery, and the second time, yes, I refused to speak with you and told you that if you have anything to say, do so thru the Revdex.com!!!! They are now in charge of this matter once a complaint was filed and need to know everything that transpires. Furthermore, Dish did not reimburse the $36 overdraft fee even tho it indicates as such on my new bill received online; my bank did when I filed a FRAUD COMPLAINT!!!!!!! Your company, thru their "error" email, caused me HELL at a time when I especially did not need it!!!!!!!!!!!! NOW the case is closed!!!!!!!!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
June 11, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the...
Revdex.com.
You said that you were not advised of the 24-month commitment associated with your DISH Network account. You requested a refund of $203.00, that your shipping fees be waived and the reversal of an additional charge.
I attempted to reach you on June 9, 10 and 11, 2015, at (XXX) XXX-XXXX. My first two calls were answered by a man who terminated the call before I could provide a contact number. My last call was answered by your voicemail, but it is not set up to record messages.
I reviewed your December 19, 2014, call during which your equipment was upgraded. I found that the agent with whom you spoke advised you twice about the new 24-month commitment and associated early termination fee. She also advised you about the automatic debit of the fee. You verbally agreed to all the terms that she provided and our records indicate that you signed our DISH'n It Up agreement which also provides for the 24-month commitment and early termination fee, as well as the shipping fees to which you refer.
Our records also show that your account was disconnected due to non-payment on February 27, 2015. The account was then restarted on March 29, 2015, and immediately disconnected at your request. The second notice of debit that you received was a system error. The early termination fee was already applied and paid; it was not applied again, but our system erroneously alerted you to it. We regret any confusion about an additional fee. Your account balance is now zero, as I made an exception and waived the remaining $43.68 balance which included your shipping fee.
As you were provided with correct information concerning your commitment, we are unable to waive and refund the early termination fee.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/07/20) */
July 16, 2015
Ms. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 13, 2015, we received your complaint, dated July 7, 2015, filed with the Better Business...
Bureau.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 13, 14 and 16, 2015, and I left three messages.
You expressed concern that your DISH Network account was sent to collections. You indicated that you did not receive a bill after asking that your address be updated during the telephone call requesting disconnection of service. Although you mention a different address to which the bill should have been sent, you did not provide that information in your complaint.
This service was disconnected on May 12, 2015. A review of the call to request disconnection on May 6, 2015, does not indicate that the address was discussed. However, our records reveal that the bill, which includes the early termination fee, was sent to [redacted] XXXXX-XXXX, with the physical address being [redacted] XXXXX-XXXX.
Additionally, the address listed on the Revdex.com complaint is neither of the addresses listed on your account. It lists a PO Box and I am concerned that we still have not received accurate information.
Nevertheless, on July 13, 2015, I received a message from you stating that you finally received a bill at the Canton address.
Please contact me directly once the payment is made and I will request that the account be removed from your credit report.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Dear Ms. [redacted]: On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com. You said that you accepted a settlement to for your balance, but it was reported to another collections company. I attempted to reach you at [redacted] on April 4, 5 and 6, 2016, and I left three voicemails. Per the settlement letter you sent me, the 70% settlement payment was to have been received by January 28, 2016, but we did not receive it until February 9, 2016. As a courtesy, I contacted our collections team and they waived your remaining $61.08 balance and had it removed from collections. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
[redacted] Dear Mr. [redacted]: On March 8, 2017, we received your complaint, dated March 8, 2017, filed with the Revdex.com. You stated that when you purchased your DISH Network service from [redacted], you were quoted a total rate of approximately $130.00 monthly. The first bill that you received was much higher. When you attempted to address the matter, you were informed that the rate you were quoted would not be honored. Additionally, the customer service did not meet your expectations. You requested that your account be disconnected, and that you be released from your contractual commitment. When we spoke on March 9, 2017, I confirmed that your account was disconnected effective March 8, 2017. No signature was electronically captured on your contract so the early termination fee was waived. Additionally, we discussed reviewing your emailed quote, but I have not received the email quote. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted]
[redacted]
[redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/10/21) */
October 12, 2015
[redacted]
XXXXX [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms. [redacted]:
On October 8, 2015, we received your complaint, dated October 7, 2015, filed with the Better Business...
Bureau.
You previously said that your credit card account was debited for $550.00, but the issue was resolved with your bank as they filed it as a fraud charge. Recently, the $550.00 has appeared on your credit report and you requested that it be removed.
When I spoke with you by telephone today, I informed you that we have no record of an ID theft claim ever being submitted.
I suggested that you file an ID theft affidavit. Once you have signed and filled out the ID theft affidavit (enclosed) and included any other supporting documentation, it should be sent to the DISH Network ID Theft Verification Team. The team will not start the investigative process until a signed ID theft affidavit has been received. If you have sent the affidavit and have not been contacted, you may call their direct line at (XXX) XXX-XXXX. You can expect to receive a call back in 24 to 48 hours.
You can send the documentation by:
Fax: XXX-XXX-XXXX
Email: [redacted]@dishnetwork.com
Mail: ID Theft Verification Team
PO Box [redacted]
Littleton, CO XXXXX
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
I am rejecting this response because:I am unclear what the one statement that was made in the response means. The line that says :"As DISH Network technicians have been unable to find anything wrong with your system whether caused by DISH Network or not, we are unable to provide you with compensation."Does that mean what was promised...#1 waiving of the 2 year contract and #2 a $99 credit to have a tv technician down to fix the problem?Also when I spoke with the person that was to resolve this issue from DISH, I did tell the him that the one DISH technician did say he said he saw what I was talking about but the man said that basically he probably was just agreeing with me and didn't really see a problem. I asked him if that was true was lying appropriate for his technicians. I know that there is something wrong with the picture of my tv since that first visit of this whole thing and no one, that is suppose to be in charge, that I have dealt with in the DISH company even try to understand or believe me. I am very frustrated with this whole thing and I have been a customer of theirs for about 20 years. It is really unbelievable that I would be treated this way.I would just asked for clarification of the above line that was taken from their response. Do I still have the waived contract and will I get the $99 credit if I have another technician (not from DISH because they said they will not send anyone else out to my home) look at the TV.
[redacted]
June 23, 2016 Ms. [redacted] [redacted]
* Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Ms. [redacted]: On June 20, 2016, we received your complaint, dated June 16, 2016, filed with the Revdex.com. You maintain that DISH Network service was installed at your home without your permission. You would like for the satellite dish to be removed and for the damage to be repaired. Our records show that the service was requested by your previous tenant. Please be advised that it is up to the tenant to ensure they have obtained landlord permission prior to the installation. When I spoke with you by phone June 22, 2016, I advised you although this is a landlord/tenant issue, I requested that our Corporate Field Resolutions Department contact you to open a damage claim. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
December 5, 2017 Mrs. [redacted]. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mrs. [redacted]: On December 1, 2017, we received your complaint, dated November 30, 2017, filed with the Revdex.com. You indicated that you have not received the $100.00 gift card that was offered with the activation of your DISH Network service. Your DISH Network service was activated through DISH Network on October 30, 2017, with a 24-month commitment. Our records confirm that you contacted us and provided an offer code (gift100) for a $100.00 gift card; however, the offer code does not belong to DISH Network–it belongs to a retailer. As a result, we are unable to redeem the offer. When I spoke with you by phone on December 4, 2017, you accepted my offer to apply a $100.00 credit to your DISH Network account. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
March 1, 2018 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On February 21, 2018, we received your correspondence, dated February 20, 2018, filed with the Revdex.com. You said that your father passed away in July 2017 and you indicated that you are unable to establish a new customer account in your name. On behalf of DISH Network, please accept my sincere condolences for your loss. When we spoke on February 28, 2018, I informed you that on July 16, 2017, per your request, the account was placed in your name. There is a history of partial payments being made on the account, causing a balance to carry over and late fees to be applied. Prior to you reporting the loss of your father, the account balance was $207.18. The service was interrupted for nonpayment on February 5, 2018. I made an exception and removed the balance of $222.46 from your account. This credit covers charges for service rendered through February 5, 2018. Per your request, I closed the account. Since this account is in your name, you will be eligible to qualify for a new customer promotion in 60 days. However, if you would like to keep the account, you may participate in our DISH’n It Up equipment upgrade with a 24-month commitment. After our conversation, you chose to restart the service on this account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### cc: Denver / Boulder Revdex.com [redacted]
[redacted] [redacted] [redacted]
March 21, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. Wilson: On March 16, 2016, we received your correspondence, dated March 15, 2016, filed with the Revdex.com. You filed this correspondence on behalf of your father, Mr. Gregory Wilson, the DISH Network account holder. You said he was offered satellite TV and internet services at the monthly price of $49.99. You disputed the early termination fee. Mr. [redacted] account was established under the Digital Home Advantage (DHA) TV promotion with a three-year price guarantee through Discovery Satellite, an independent retailer. We have no record of an internet service offer. When I spoke with Mr. [redacted] on March 17, 2016, I advised him that I waived the early termination fee. He may cancel his service at any time without penalty. Mr. [redacted] and your concerns will be addressed internally with the appropriate personnel. We regret any inconvenience you or he may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/06/16) */
June 10, 2015
Mr. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On June 10, 2015, we received your correspondence, dated June 9, 2015, filed with the...
Revdex.com.
You indicated that DISH Network charged you $163.72 for unreturned equipment which you then returned. However, you have only been refunded a total of $87.67. You requested a refund for the remaining balance.
When I spoke with Mrs. [redacted] today, I explained that the remaining balance was an early termination fee for the internet service and return shipping for the internet equipment. I agreed to waive these charges and I issued a refund for the remaining balance of $75.77. She accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund satisfactory thank you
December 14, 2017 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On December 6, 2017, we received your complaint, dated December 5, 2017, filed with the Revdex.com. You indicated that you did not receive the $200.00 gift card that was offered with the activation of your DISH Network service. You also mentioned that the Echo Dot that was provided does not work with your equipment. Your DISH Network service was activated on September 22, 2017, with a 24-month commitment. Our records confirm that the offer code provided is eligible for a $200.00 gift card. I apologize that our system did not automatically process the gift card. Please be advised that the Echo Dot is compatible with your Wally receiver. In order for the Echo Dot to work properly, the Wally receiver must have an internet connection. When I spoke with you by phone on December 6, 2017, I advised you that I submitted a request to process your gift card manually. Please allow six to eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Tell us why here...March 16, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On March 16, 2016, we received your rebuttal, dated March 15, 2016, filed with the Revdex.com. In your rebuttal, you indicated that you do not accept our resolution. While we regret that you do not agree with the solution we proposed in our previous correspondence, we believe we have offered you a considered and fair option in response to your complaint. At this point, we respectfully consider the issue closed. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT[redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
August 26, 2016 Dear Mr. [redacted]: On August 17, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com. You indicated that after one year your bill increased so you disconnected your service. You stated that you...
were told that you do not have a commitment and you disputed the early termination fee that was automatically debited from your credit/debit card account. This account was activated under the Flex 24 promotion that includes a 24-month agreement. This is a Pay-In-Advance account that requires payment prior to receiving the service. You also enrolled in a 12-month promotion that provided a $45.00 monthly credit for 12 months, which reduced the price of the America’s Top 250 programming package from $84.99 to $39.99 for 12 months. It expired on your January 22, 2016, billing statement and you began to be billed the regular rate. Since you disconnected the service on March 7, 2016, you did not fulfill the 24-month agreement and a $200.00 early termination fee was applied to your account. The DHA agreement includes authorization to automatically debit your debit/credit card account for the early termination fee and unreturned equipment fees. As an exception, I reversed the $220.00 early termination fee and I submitted a refund. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4, 2015
Ms. [redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On May 4, 2015, we received your complaint, dated May 1, 2015, filed with the Better...
Business Bureau.
You disputed the early termination fee applied to your DISH Network account.
When we spoke, I advised you that our records indicate that you were advised of the 24-month commitment when you requested to upgrade your leased equipment. Enclosed is a copy of your DISH'n It Up agreement.
As I explained, because we appreciate your long-time patronage, I made an exception and waived your $170.00 early termination fee.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
([redacted]) [redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
January 25, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 23, 2018, we received your complaint, dated January 22, 2018, filed with the Revdex.com. You maintain that our technicians cut cables to your satellite internet, causing you to lose both the internet and phone services. You stated that your wife (Mrs. [redacted]) depends on these services for medical monitoring. You indicated that you signed the agreement unknowingly and the technicians left your home without completing the TV installation. You expressed dissatisfaction with the customer service you experienced. You requested compensation. When I spoke with Mrs. [redacted] on January 23, 2017, I advised her that I opened a damage claim (number [redacted]). I informed her that Mr. David B[redacted], a member of the DISH Network Corporate Field Resolutions Team, will be contacting you to discuss this matter. You may also contact Mr. B[redacted] directly at (866) 946-5710, Monday-Friday, between the hours of 8:00 am-5:00 pm, MST. I also advised her that your concerns regarding the technician will be investigated internally. During our conversation, Mrs. [redacted] advised me that the TV services are working. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
April 15, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear...
Mr. [redacted]: On April 15, 2016, we received your correspondence, dated April 14, 2016, filed with the Revdex.com. You said your wife’s credit card account was debited without authorization, and you requested a refund. When I spoke with Mrs. [redacted] today, she advised me that she filed the correspondence. I advised Mrs. [redacted] that I reviewed the recorded call that took place on November 9, 2015. The call reveals that she requested the DISH’n It Up (DIU) equipment upgrade and added a Joey receiver. The agent disclosed the 24-month commitment and that the credit card account information that was used could be automatically debited for the early termination fee and the equipment fees. Mrs. [redacted] confirmed the use of the credit card account ending in 6045. Because the service was disconnected prior to the promotional fulfillment date, the $400.00 payment for the early termination fee was collected from the qualifying credit card account. Per Mrs. [redacted]’s request, the service was restored on April 14, 2016. When Mrs. [redacted] called DISH Network today, she was told that a refund of $219.58 was submitted for the credit balance on her account. Mrs. [redacted] accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST
Initial Business Response /* (1000, 10, 2015/08/07) */
August 3, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed with...
the Revdex.com.
You expressed concern about the balance associated with your DISH Network account. You indicated that you agreed to pay half of your balance and the other half was supposed to be waived, but was not.
When we spoke, I advised you that our records do not reflect an offer to waive half of your balance; however, as a courtesy, I waived the $165.25 balance and requested to have this item removed from your credit file. As I advised you, please allow six to eight weeks for the credit bureaus to reflect any updates.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand this to say that I have a zero account balance at DISH and that my credit report shows no filings from DISH on it. If that is the case, I fully accept this resolution.
June 21, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Ms. [redacted]: On June 17, 2016, we received your complaint, dated June 13, 2016, filed with the Revdex.com. You expressed concern with the early termination fee that was applied to your account. You indicated that you received incorrect information regarding the equipment upgrade that you requested. Your service was activated on August 1, 2015, with a 24-month commitment. You were enrolled in a new 24-month commitment on June 5, 2016, when your equipment was upgraded through our DISH’n It Up promotion. A review of your account shows that you contacted us and scheduled an appointment to move your service to a new address. An equipment upgrade was also requested; however, it appears that the discrepancy was with the number of receivers you requested and the number of receivers that a technician brought to your home. Please be advised that additional fees may apply based on the number of receivers requested and the functions (HD and/or DVR) of the equipment. Your service was canceled on June 17, 2016. Since your term commitment was not fulfilled, an early termination fee of $480.00 was applied to your account. You were also charged two $10.00 box return fees. When I spoke with your fiancé by phone today, I advised him that I reversed the early termination fee, the box return fees, and the $100.00 move fee. I also submitted a refund of $330.00 to your credit card account. Please allow three to five business days for processing. We strive to provide excellent service and we regret that your experience was unfavorable. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT
Complaint: [redacted]
I am rejecting this response because: Your "records" indicate I received the failed-payment email in ERROR??????? You have GOT to be kidding me.......or is this your way of covering your behind????? Then why didn't the rep I chatted with - [redacted] ID #[redacted] - indicate this????? She asked if I wanted her to try and put the payment thru again and I told her "yes, the funds have been in there, as long as this doesn't cause a duplicate payment". This chick indicated it WOULD NOT cause a duplicate payment!!!!! Apparently she needs retrained after every coffee break, as the supervisor [redacted] ID #[redacted] indicated in a 3-way call with my bank that she should NOT have told me that, and he was going to speak with HER supervisor!!!! And yes, [redacted], you did call my house - once you left a message while I was having surgery, and the second time, yes, I refused to speak with you and told you that if you have anything to say, do so thru the Revdex.com!!!! They are now in charge of this matter once a complaint was filed and need to know everything that transpires. Furthermore, Dish did not reimburse the $36 overdraft fee even tho it indicates as such on my new bill received online; my bank did when I filed a FRAUD COMPLAINT!!!!!!! Your company, thru their "error" email, caused me HELL at a time when I especially did not need it!!!!!!!!!!!! NOW the case is closed!!!!!!!!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
June 11, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the...
Revdex.com.
You said that you were not advised of the 24-month commitment associated with your DISH Network account. You requested a refund of $203.00, that your shipping fees be waived and the reversal of an additional charge.
I attempted to reach you on June 9, 10 and 11, 2015, at (XXX) XXX-XXXX. My first two calls were answered by a man who terminated the call before I could provide a contact number. My last call was answered by your voicemail, but it is not set up to record messages.
I reviewed your December 19, 2014, call during which your equipment was upgraded. I found that the agent with whom you spoke advised you twice about the new 24-month commitment and associated early termination fee. She also advised you about the automatic debit of the fee. You verbally agreed to all the terms that she provided and our records indicate that you signed our DISH'n It Up agreement which also provides for the 24-month commitment and early termination fee, as well as the shipping fees to which you refer.
Our records also show that your account was disconnected due to non-payment on February 27, 2015. The account was then restarted on March 29, 2015, and immediately disconnected at your request. The second notice of debit that you received was a system error. The early termination fee was already applied and paid; it was not applied again, but our system erroneously alerted you to it. We regret any confusion about an additional fee. Your account balance is now zero, as I made an exception and waived the remaining $43.68 balance which included your shipping fee.
As you were provided with correct information concerning your commitment, we are unable to waive and refund the early termination fee.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/07/20) */
July 16, 2015
Ms. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 13, 2015, we received your complaint, dated July 7, 2015, filed with the Better Business...
Bureau.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 13, 14 and 16, 2015, and I left three messages.
You expressed concern that your DISH Network account was sent to collections. You indicated that you did not receive a bill after asking that your address be updated during the telephone call requesting disconnection of service. Although you mention a different address to which the bill should have been sent, you did not provide that information in your complaint.
This service was disconnected on May 12, 2015. A review of the call to request disconnection on May 6, 2015, does not indicate that the address was discussed. However, our records reveal that the bill, which includes the early termination fee, was sent to [redacted] XXXXX-XXXX, with the physical address being [redacted] XXXXX-XXXX.
Additionally, the address listed on the Revdex.com complaint is neither of the addresses listed on your account. It lists a PO Box and I am concerned that we still have not received accurate information.
Nevertheless, on July 13, 2015, I received a message from you stating that you finally received a bill at the Canton address.
Please contact me directly once the payment is made and I will request that the account be removed from your credit report.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
April 6, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Ms. [redacted]: On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com. You said that you accepted a settlement to for your balance, but it was reported to another collections company. I attempted to reach you at [redacted] on April 4, 5 and 6, 2016, and I left three voicemails. Per the settlement letter you sent me, the 70% settlement payment was to have been received by January 28, 2016, but we did not receive it until February 9, 2016. As a courtesy, I contacted our collections team and they waived your remaining $61.08 balance and had it removed from collections. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
March 13, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On March 8, 2017, we received your complaint, dated March 8, 2017, filed with the Revdex.com. You stated that when you purchased your DISH Network service from [redacted], you were quoted a total rate of approximately $130.00 monthly. The first bill that you received was much higher. When you attempted to address the matter, you were informed that the rate you were quoted would not be honored. Additionally, the customer service did not meet your expectations. You requested that your account be disconnected, and that you be released from your contractual commitment. When we spoke on March 9, 2017, I confirmed that your account was disconnected effective March 8, 2017. No signature was electronically captured on your contract so the early termination fee was waived. Additionally, we discussed reviewing your emailed quote, but I have not received the email quote. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted]
[redacted]
[redacted] [redacted]
[redacted]