November 17, 2016 Dear Ms. [redacted]: On November 16, 2016, we received your rebuttal, dated November 14, 2016, filed with the Revdex.com. You said that you experienced technical issues with your DISH Network system, but you did not report them because issues such as ones you experienced should not happen at all. When we spoke previously I advised you that, if DISH Network is not made aware of any issues, we cannot fix them. As this rebuttal is the first time that any technical issues whatsoever are being reported, we are unable to waive your early termination fee, as we were not given an opportunity to resolve any of your concerns. Per the terms of the contract that you acknowledge signing, the early termination fee was applied to your account and then debited through automatic payment, in which you were enrolled. We regret that your experience did not meet your expectations. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
[redacted]
[redacted] Dear Mr. [redacted] and Ms. [redacted]: On August 28, 2017, we received your complaint, dated August 25, 2017, filed with the Revdex.com. You disputed the balance of $156.88 on your DISH Network account. I was unable to reach you by phone, as the contact phone number listed on your compliant was invalid. I sent an email to [redacted] on September 1, 2017. Our records reveal that you were billed for unreturned leased equipment. When you called on August 25, 2017, our agent removed the equipment fees from the account. As of August 25, 2017, your account is at a zero balance. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
February 16, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
[redacted] Dear Mr. [redacted]: On February 15, 2017, we received your rebuttal, dated February 8, 2017, filed with the Revdex.com. You asked that we send a technician to your home to retrieve your leased equipment. We can meet your request; however, there is a $95.00 charge that must be paid upfront in order for us to do this. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted]
September 20, 2016 Dear Ms. [redacted]: On September 20, 2016, we received your complaint, dated September 20, 2016, filed with the Revdex.com. You disputed the signature on the Digital Home Advantage agreement and you said that you included proof. This issue has previously been addressed. As advised before, following the installation, the technician provides the customer with an electronic tablet to sign. Please note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distorted. When the agreement is signed, there is an available option to capture your signature. This allows the signee to agree to the terms and conditions without signing the agreement multiple times. A box then appears to ask the signee for authorization to use the previous signature in all necessary places in the document, or to negate the message and sign it again. It is not a photocopy and it is not artificially placed on any signature line. We did not receive any documentation that would suggest that our representative signed your contract. If you have documentation, please provide it to me so that I can research your allegation. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
[redacted] Dear Ms. [redacted]: On March 13, 2018, we received your complaint, dated March 12, 2018, filed with the Revdex.com. You expressed concern with the early termination fee that was applied to your account and the debit of $275.50 that was applied to your credit card account. You maintain that your term commitment was fulfilled. You also stated the debit was unauthorized and the credit card account that was charged was not provided to DISH Network. In addition, you said that your name is not on the account and you did not receive a call back. Please be advised that you are listed as a joint account holder on the account. Our records show that a 24-month commitment was added to your account on April 15, 2017, when your equipment was upgraded with our DISH’n It Up promotion. A review of the customer service call from April 11, 2017, found that the term commitment was disclosed to your fiancé when he contacted us to request an additional receiver. Enclosed is a copy of the agreement for your review. Your service was disconnected on February 28, 2018. Since your term commitment was not fulfilled, an early termination fee of $280.00 was applied to your account. As your account was enrolled in Credit Card AutoPay, this amount was debited from the credit card account on file on March 11, 2018. Our records confirm that your bank authorized the debit and they provided us with your new credit card account information. When I spoke with you by phone on March 14, 2018, I advised you that the charge is valid. You did not agree. We appreciate that you brought your customer service concern to our attention, so we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 Enclosure cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted]
Dear Mr. [redacted]:
On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com.
You said that you...
were provided misinformation from PlanetDISH.com and that you were released from DISH Network's 24-month agreement. You are now disputing a withdrawal of $9.00 from your credit card account.
A review of your DISH Network account reveals that the $8.45 debit was for service rendered. When the account was established, you enrolled in Credit Card Autopay (CCA). Enrollment in CCA authorizes us to debit your credit card account for any charges. Since there was a balance due, a payment was withdrawn. Your credit card account information has since been removed.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
###-###-####
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
Can you please provide in writing that you are releasing me from the contract via e-mail or mail with your signature? This letter does not count as I can not save this as a document and you did not sign this.
Also, the contract was released because I did not sign it, not in the interest of customer service. You did not apply a $20 month credit to my account (nothing changed since we spoke this week.
I also left you a message that same day that goes unanswered or returned.
There has been a tech appointment made for Saturday. Thank you!
--[redacted]
Initial Business Response /* (1000, 10, 2015/09/25) */
September 17, 2015
Ms. [redacted]
[redacted] Dr.
Elgin, TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 15, 2015, we received your complaint, dated September 14, 2015,...
filed with the Revdex.com.
You mentioned the following concerns:
Equipment
Internet service
Returned payment
Account credits
Term commitment
Although you stated that your initial service order did not include the three receivers that you initially requested, your installation order was corrected and three receivers were installed.
You said that you were supposed to be provided with internet service. Our records reveal that internet service is not available at your address. We apologize for any miscommunication regarding the availability of the service.
You expressed concern with the returned check on your account. You maintain that the information was entered incorrectly, which resulted in your promotional offers being removed. Your initial check payment of $50.00 was returned on August 27, 2015, for the following reason: no account/unable to locate. Since the returned payment caused your service to be disconnected, the promotional offers included with your service were forfeited.
You disputed the early termination fee to disconnect your service. Your service was activated on August 27, 2015, with a 24-month commitment. When I spoke with you by phone today, I advised you that I waived the term commitment on your account. You will not be charged an early termination fee if you choose to disconnect your service.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
March 4, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted] Dear Mr. [redacted]: On March 4, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com. You expressed further concern with the promotional offers that you received. You also requested that your service be canceled and that no further charges are applied. As previously advised, the offers that you received were special offers for existing customers. As you requested, your service was disconnected on March 1, 2016. A refund of $73.29 was applied to your credit card account on the same day for your overpayment. Boxes for the return of the equipment were shipped to your home. Please allow five days for delivery. No additional charges will apply pending the return of the equipment. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
Complaint: [redacted]
I am rejecting this response because: the email listed in the response is not nor has never been my email. I informed them I never got a contract nor signed anything and this informs me that I did not recieve them. The only email I have ever had in the past 5 years is [email protected]. I have called them in regards to this information and waiting on a response.Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/29) */
June 26, 2015
Ms. [redacted]
112 E. Side Cir., Apt. 55
Ashland, AL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed with...
the Revdex.com.
My attempts to contact you by phone at (XXX) XXX-XXXX on June 24, 25 and 26, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the payment of $83.36 that was debited from your checking account. You indicated that you made a credit card payment for the same amount to avoid the debit. You also said that the debit caused you to incur an overdraft fee and you have not received a refund as promised.
A review of your account shows that your credit card payment of $83.36 was received on June 6, 2015. Because your checking account is enrolled in AutoPay, a payment of $83.36 was also debited from your checking account on June 7, 2015.
To avoid AutoPay from collecting a payment, the balance must be paid in full or AutoPay must be removed at least seven days before the scheduled due date.
Our records reveal that a refund of $83.36 was applied to your checking account on June 23, 2015. A refund of $30.00 for your overdraft fee was applied on June 25, 2015.
As a courtesy, a one-month credit of $83.36 was applied to your account for this issue.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
Ana Gutierrez
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
April 6, 2016 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On April 6, 2016, we received your rebuttal, dated April 5, 2016, filed with the Revdex.com. You expressed concern that when the DISH Network technician added the additional services I offered you, he asked you to sign a contract. You would like confirmation that you do not have a contract. Per our March 22, 2016, conversation and my March 24, 2016, response to your complaint, I waived the early termination fee associated with the contract. Please understand that signing the documentation presented by the technician is just standard procedure. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted] Dear Ms. [redacted]: On February 19, 2018, we received your complaint, dated February 17, 2018, filed with the Revdex.com. You expressed concern with the fee for a technician to be sent to your home. You maintain that your receiver has not worked properly since it was installed and you have received no assistance from our Customer Service Department. Your DISH Network service was activated on May 23, 2017, with a 24-month commitment. Our records show that we were not contacted until January 17, 2018, about technical issues with your service, and then again on February 8, 2018. Please be advised that troubleshooting by phone is required when a customer contacts us to report technical issues. If an issue cannot be fixed by phone, a technician visit will be required. The regular cost of a technician visit is $95.00. However, the application of the DISH Protect Silver Plan ($8.99 a month) to your account will reduce the cost of a technician visit to $10.00. The plan also provides the customer with free shipping on any equipment that needs to be exchanged. When I spoke with you by phone on February 21, 2018, I offered to ship you a replacement receiver or to send a technician to your home for free. You agreed to a technician visit. The appointment is scheduled for February 24, 2018. I also applied a credit of $14.00 to your account for two months of the additional receiver fee. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
July 19, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On July 12, 2016, we received your complaint, dated July 11, 2016, filed with the Revdex.com. You maintain that channels were removed from your current programming package and placed in a higher- priced package without notification. You would like the channels reinstated or to be released from your term commitment. Your service was activated on September 30, 2015, with a 24-month commitment. Enclosed is a copy of your 24-month agreement wherein we disclose that we reserve the right to change our programming packages at any time. Your service was initially activated with the America’s Top 120 Plus package. On May 15, 2016, your package was changed to the DISH Latino Dos package. Although you did not provide specific information about the channels in question, a review of your account shows that you previously contacted us regarding the National Geographic and BBC channels. Please be advised that these channels were only included in the America’s Top 200 package or higher; however, these channels were available to everyone while they were on a free preview. The National Geographic channel was on a free preview from April 14, 2016, through May 10, 2016, and BBC was on a free preview from May 19, 2016, through July 5, 2016. The National Geographic channel was moved to our America’s Top 120 package on June 29, 2016. It is also available in your current programming package. If you would like to receive BBC, you will have to subscribe to the America’s Top 200 package or Latino Max When I spoke with you by phone on July 18, 2016, I advised you that we are unable to honor your request to waive your term commitment. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT
Initial Business Response /* (1000, 10, 2015/10/13) */
October 7, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 1, 2015, we received your complaint, dated September 30, 2015, filed with the...
Revdex.com.
You stated that you have a message appearing on your TV screen that indicates that you owe money for your DISH Network bill. Your bill is current and you have contacted DISH Network to remove the message. You are displeased that you are required to press OK on your remote to remove this message. You feel that the message is harassment and it should be removed by DISH Network. You requested free service for a year and an apology.
When we spoke today, you confirmed that you had removed the message. My attempt to explain the reason for the notice was unsuccessful. The notice is automatically generated and cannot be blocked. Although, your account is now current, the message was sent when the account was in non-pay disconnect situation that has since been addressed and resolved. Unfortunately, the only way to remove the message is to follow the instructions that you were given.
We apologize for any inconvenience that you experienced. We are unable to meet your request for a free year of service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that it was pure harassment by Dish and everything was settled before the note on the screen arrived. I still feel that if Dish can put a harassment note on the screen then they can remove it. I feel that they owe me for the harassment and will accept 6 months of free service and will not accept anything less. Dish has a reputation of harassing its customers and when the lady Shelly called she was rude and discourteous to me and hung up on me before I was finished talking. Yes, I am very angry with Dish do not accept their supposed settlement above. I feel that the customer should not have to say OK to the note on the screen as I feel it means that the customer agrees with owning money even if the customer does not owe money. ON the internet Dish is rated very low in customer service in fact it rates just above Comcast in service.
Final Business Response /* (4000, 14, 2015/10/22) */
October 20, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 15, 2015, we received your rebuttal, dated October 14, 2015, filed with the Revdex.com.
You continue to dispute DISH Network policy of sending a payment reminder to your TV screen that requires you to press the OK button on your remote to accept receipt of the message. You feel that this is harassment and that the message should be removed by DISH Network. You feel that by pressing the OK button you are agreeing that your account is past due. Additionally, you indicated that I hung up on you during our last conversation. You requested six months of free service.
When we spoke on October 7, 2015, I explained the procedure to remove the message. You confirmed that the message was removed. I attempted to explain the policy and you expressed your dissatisfaction. I ended the call by informing you that I would be providing a written response to your complaint.
Once again, you received the message when your account was in a past-due status. You refused to comply with the instructions you were given to remove the message. As a result, the message popped up for longer than necessary. It is DISH Network's policy to send this reminder as a courtesy to alert you to possible service interruption. It can only be removed from the screen by pressing the OK button on your remote. By pressing OK you are only confirming that you received the notification. While we regret that you disagree with our policy, your request for six months of free service is denied.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
[redacted] Dear Ms. [redacted]: On April 20, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.com. You stated that DISH Network recently applied charges to your credit card account for early termination fees related to an account that does not belong to you. You requested that these charges be refunded. My three attempts to contact you at [redacted] on April 20, 21 and 25, 2016, were unsuccessful. However, I was able to leave a message and my contact information. I also sent an email to you at [redacted]@AOL.COM (copy enclosed), but I have not received a response. I have reviewed the sales call during which the account was initiated. You contacted DISH Network to establish service, providing your Social Security Number and credit card information, on July 3, 2015. Our records also indicate that you signed the contract when the service was installed. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
November 9, 2017 [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear [redacted]: On November 1, 2017, we received your complaint, dated October 31, 2017, filed with the Revdex.com. You expressed concern about how your damage claim was being handled, and you requested to be contacted. When we spoke, I informed you that I contacted our Corporate Field Resolutions (CFR) team and requested they contact you. Your case manager advised me she was attempting to reach you and the local office responsible for investigating your claim. Please continue working with CFR to resolve your claim. We sincerely regret how your issue was handled, and we hope we can bring it to a timely resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted] Dear Ms. [redacted]: On May 10, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com. You said that a payment was collected from your credit card account the day after you closed your DISH Network account. You expressed concern regarding the time it is taking to receive a refund. You requested the refund, and to be compensated. When we spoke I explained that you had chosen our Credit Card AutoPay (CCA) option which is scheduled to collect a payment on the 27th of each month, and when you closed your account on April 26, 2016, it was too late to stop the CCA collection. We ask that our customers contact us at least three business days before a scheduled payment to have the CCA option removed. We received your payment through an electronic funds transfer. This requires that we hold the payment for 12 days before we can process a refund. Once a refund is submitted, it may take up to three business days to process it. Also, it may take your credit card provider an additional three business days to return your funds. Our records reflect that the refund was processed on May 11, 2016. I am unable to meet your request for compensation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
[redacted] Dear Ms. [redacted]: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com. You mentioned the following concerns: Billing Early termination fee Service disconnection Equipment return Customer service You maintain that you did not receive the monthly rate of $48.00 for the second year of service. Your promotion included a $25.00 monthly credit for the first 12 months. An additional monthly credit of $5.00 was applied to your account for seven months on January 23, 2015, to offset a price increase during your 12-month promotional period. These credits ended on September 8, 2015; therefore, you began to be billed the regular monthly rate of $66.99 plus tax. As a courtesy, a monthly $30.00 credit was applied to your account on August 31, 2015, for five months. The expiration of this credit along with a $5.00 price increase on January 14, 2016, resulted in your monthly rate of $71.99 plus tax, which is correct. You acknowledge that you agreed to pay an early termination fee, but claim that the fee is $20.00 per day. Your service was activated on September 8, 2014, with a 24-month commitment. The maximum early termination fee is $480.00, but it will be prorated at $20.00 for each month left in the term commitment. As you had seven months left in your 24-month commitment, the amount of the early termination is $140.00. You stated that your service was not disconnected as you requested on February 9, 2016, because you received a bill of $80.14. Our records confirm that your service was disconnected on February 9, 2016. When I spoke with you by phone on February 22, 2016, I advised you that the balance of $80.14 is not for services. The balance includes the early termination fee minus a credit balance that carried over from your previous overpayment. You indicated that you have not received a box to return the equipment and you said DISH Network should provide you with a prepaid shipping label. While the box that DISH Network provides includes a prepaid UPS label, a $10.00 fee applies for each box shipped. This fee is also included in the balance of $80.14. During our phone conversation, you stated that you received the equipment return box. You expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT[redacted] cc: Tell us why here...
November 17, 2016 Dear Ms. [redacted]: On November 16, 2016, we received your rebuttal, dated November 14, 2016, filed with the Revdex.com. You said that you experienced technical issues with your DISH Network system, but you did not report them because issues such as ones you experienced should not happen at all. When we spoke previously I advised you that, if DISH Network is not made aware of any issues, we cannot fix them. As this rebuttal is the first time that any technical issues whatsoever are being reported, we are unable to waive your early termination fee, as we were not given an opportunity to resolve any of your concerns. Per the terms of the contract that you acknowledge signing, the early termination fee was applied to your account and then debited through automatic payment, in which you were enrolled. We regret that your experience did not meet your expectations. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
September 5, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint #...
[redacted]
[redacted] Dear Mr. [redacted] and Ms. [redacted]: On August 28, 2017, we received your complaint, dated August 25, 2017, filed with the Revdex.com. You disputed the balance of $156.88 on your DISH Network account. I was unable to reach you by phone, as the contact phone number listed on your compliant was invalid. I sent an email to [redacted] on September 1, 2017. Our records reveal that you were billed for unreturned leased equipment. When you called on August 25, 2017, our agent removed the equipment fees from the account. As of August 25, 2017, your account is at a zero balance. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
February 16, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
[redacted] Dear Mr. [redacted]: On February 15, 2017, we received your rebuttal, dated February 8, 2017, filed with the Revdex.com. You asked that we send a technician to your home to retrieve your leased equipment. We can meet your request; however, there is a $95.00 charge that must be paid upfront in order for us to do this. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted]
September 20, 2016 Dear Ms. [redacted]: On September 20, 2016, we received your complaint, dated September 20, 2016, filed with the Revdex.com. You disputed the signature on the Digital Home Advantage agreement and you said that you included proof. This issue has previously been addressed. As advised before, following the installation, the technician provides the customer with an electronic tablet to sign. Please note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distorted. When the agreement is signed, there is an available option to capture your signature. This allows the signee to agree to the terms and conditions without signing the agreement multiple times. A box then appears to ask the signee for authorization to use the previous signature in all necessary places in the document, or to negate the message and sign it again. It is not a photocopy and it is not artificially placed on any signature line. We did not receive any documentation that would suggest that our representative signed your contract. If you have documentation, please provide it to me so that I can research your allegation. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
March 15, 2018 Ms. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On March 13, 2018, we received your complaint, dated March 12, 2018, filed with the Revdex.com. You expressed concern with the early termination fee that was applied to your account and the debit of $275.50 that was applied to your credit card account. You maintain that your term commitment was fulfilled. You also stated the debit was unauthorized and the credit card account that was charged was not provided to DISH Network. In addition, you said that your name is not on the account and you did not receive a call back. Please be advised that you are listed as a joint account holder on the account. Our records show that a 24-month commitment was added to your account on April 15, 2017, when your equipment was upgraded with our DISH’n It Up promotion. A review of the customer service call from April 11, 2017, found that the term commitment was disclosed to your fiancé when he contacted us to request an additional receiver. Enclosed is a copy of the agreement for your review. Your service was disconnected on February 28, 2018. Since your term commitment was not fulfilled, an early termination fee of $280.00 was applied to your account. As your account was enrolled in Credit Card AutoPay, this amount was debited from the credit card account on file on March 11, 2018. Our records confirm that your bank authorized the debit and they provided us with your new credit card account information. When I spoke with you by phone on March 14, 2018, I advised you that the charge is valid. You did not agree. We appreciate that you brought your customer service concern to our attention, so we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 Enclosure cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted]
Dear Mr. [redacted]:
On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com.
You said that you...
were provided misinformation from PlanetDISH.com and that you were released from DISH Network's 24-month agreement. You are now disputing a withdrawal of $9.00 from your credit card account.
A review of your DISH Network account reveals that the $8.45 debit was for service rendered. When the account was established, you enrolled in Credit Card Autopay (CCA). Enrollment in CCA authorizes us to debit your credit card account for any charges. Since there was a balance due, a payment was withdrawn. Your credit card account information has since been removed.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
###-###-####
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
Can you please provide in writing that you are releasing me from the contract via e-mail or mail with your signature? This letter does not count as I can not save this as a document and you did not sign this.
Also, the contract was released because I did not sign it, not in the interest of customer service. You did not apply a $20 month credit to my account (nothing changed since we spoke this week.
I also left you a message that same day that goes unanswered or returned.
There has been a tech appointment made for Saturday. Thank you!
--[redacted]
Initial Business Response /* (1000, 10, 2015/09/25) */
September 17, 2015
Ms. [redacted]
[redacted] Dr.
Elgin, TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 15, 2015, we received your complaint, dated September 14, 2015,...
filed with the Revdex.com.
You mentioned the following concerns:
Equipment
Internet service
Returned payment
Account credits
Term commitment
Although you stated that your initial service order did not include the three receivers that you initially requested, your installation order was corrected and three receivers were installed.
You said that you were supposed to be provided with internet service. Our records reveal that internet service is not available at your address. We apologize for any miscommunication regarding the availability of the service.
You expressed concern with the returned check on your account. You maintain that the information was entered incorrectly, which resulted in your promotional offers being removed. Your initial check payment of $50.00 was returned on August 27, 2015, for the following reason: no account/unable to locate. Since the returned payment caused your service to be disconnected, the promotional offers included with your service were forfeited.
You disputed the early termination fee to disconnect your service. Your service was activated on August 27, 2015, with a 24-month commitment. When I spoke with you by phone today, I advised you that I waived the term commitment on your account. You will not be charged an early termination fee if you choose to disconnect your service.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
March 4, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted] Dear Mr. [redacted]: On March 4, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com. You expressed further concern with the promotional offers that you received. You also requested that your service be canceled and that no further charges are applied. As previously advised, the offers that you received were special offers for existing customers. As you requested, your service was disconnected on March 1, 2016. A refund of $73.29 was applied to your credit card account on the same day for your overpayment. Boxes for the return of the equipment were shipped to your home. Please allow five days for delivery. No additional charges will apply pending the return of the equipment. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
Complaint: [redacted]
I am rejecting this response because: the email listed in the response is not nor has never been my email. I informed them I never got a contract nor signed anything and this informs me that I did not recieve them. The only email I have ever had in the past 5 years is [email protected]. I have called them in regards to this information and waiting on a response.Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/29) */
June 26, 2015
Ms. [redacted]
112 E. Side Cir., Apt. 55
Ashland, AL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed with...
the Revdex.com.
My attempts to contact you by phone at (XXX) XXX-XXXX on June 24, 25 and 26, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the payment of $83.36 that was debited from your checking account. You indicated that you made a credit card payment for the same amount to avoid the debit. You also said that the debit caused you to incur an overdraft fee and you have not received a refund as promised.
A review of your account shows that your credit card payment of $83.36 was received on June 6, 2015. Because your checking account is enrolled in AutoPay, a payment of $83.36 was also debited from your checking account on June 7, 2015.
To avoid AutoPay from collecting a payment, the balance must be paid in full or AutoPay must be removed at least seven days before the scheduled due date.
Our records reveal that a refund of $83.36 was applied to your checking account on June 23, 2015. A refund of $30.00 for your overdraft fee was applied on June 25, 2015.
As a courtesy, a one-month credit of $83.36 was applied to your account for this issue.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
Ana Gutierrez
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
April 6, 2016 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On April 6, 2016, we received your rebuttal, dated April 5, 2016, filed with the Revdex.com. You expressed concern that when the DISH Network technician added the additional services I offered you, he asked you to sign a contract. You would like confirmation that you do not have a contract. Per our March 22, 2016, conversation and my March 24, 2016, response to your complaint, I waived the early termination fee associated with the contract. Please understand that signing the documentation presented by the technician is just standard procedure. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
February 22, 2018 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 19, 2018, we received your complaint, dated February 17, 2018, filed with the Revdex.com. You expressed concern with the fee for a technician to be sent to your home. You maintain that your receiver has not worked properly since it was installed and you have received no assistance from our Customer Service Department. Your DISH Network service was activated on May 23, 2017, with a 24-month commitment. Our records show that we were not contacted until January 17, 2018, about technical issues with your service, and then again on February 8, 2018. Please be advised that troubleshooting by phone is required when a customer contacts us to report technical issues. If an issue cannot be fixed by phone, a technician visit will be required. The regular cost of a technician visit is $95.00. However, the application of the DISH Protect Silver Plan ($8.99 a month) to your account will reduce the cost of a technician visit to $10.00. The plan also provides the customer with free shipping on any equipment that needs to be exchanged. When I spoke with you by phone on February 21, 2018, I offered to ship you a replacement receiver or to send a technician to your home for free. You agreed to a technician visit. The appointment is scheduled for February 24, 2018. I also applied a credit of $14.00 to your account for two months of the additional receiver fee. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
July 19, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On July 12, 2016, we received your complaint, dated July 11, 2016, filed with the Revdex.com. You maintain that channels were removed from your current programming package and placed in a higher- priced package without notification. You would like the channels reinstated or to be released from your term commitment. Your service was activated on September 30, 2015, with a 24-month commitment. Enclosed is a copy of your 24-month agreement wherein we disclose that we reserve the right to change our programming packages at any time. Your service was initially activated with the America’s Top 120 Plus package. On May 15, 2016, your package was changed to the DISH Latino Dos package. Although you did not provide specific information about the channels in question, a review of your account shows that you previously contacted us regarding the National Geographic and BBC channels. Please be advised that these channels were only included in the America’s Top 200 package or higher; however, these channels were available to everyone while they were on a free preview. The National Geographic channel was on a free preview from April 14, 2016, through May 10, 2016, and BBC was on a free preview from May 19, 2016, through July 5, 2016. The National Geographic channel was moved to our America’s Top 120 package on June 29, 2016. It is also available in your current programming package. If you would like to receive BBC, you will have to subscribe to the America’s Top 200 package or Latino Max When I spoke with you by phone on July 18, 2016, I advised you that we are unable to honor your request to waive your term commitment. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT
Initial Business Response /* (1000, 10, 2015/10/13) */
October 7, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 1, 2015, we received your complaint, dated September 30, 2015, filed with the...
Revdex.com.
You stated that you have a message appearing on your TV screen that indicates that you owe money for your DISH Network bill. Your bill is current and you have contacted DISH Network to remove the message. You are displeased that you are required to press OK on your remote to remove this message. You feel that the message is harassment and it should be removed by DISH Network. You requested free service for a year and an apology.
When we spoke today, you confirmed that you had removed the message. My attempt to explain the reason for the notice was unsuccessful. The notice is automatically generated and cannot be blocked. Although, your account is now current, the message was sent when the account was in non-pay disconnect situation that has since been addressed and resolved. Unfortunately, the only way to remove the message is to follow the instructions that you were given.
We apologize for any inconvenience that you experienced. We are unable to meet your request for a free year of service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that it was pure harassment by Dish and everything was settled before the note on the screen arrived. I still feel that if Dish can put a harassment note on the screen then they can remove it. I feel that they owe me for the harassment and will accept 6 months of free service and will not accept anything less. Dish has a reputation of harassing its customers and when the lady Shelly called she was rude and discourteous to me and hung up on me before I was finished talking. Yes, I am very angry with Dish do not accept their supposed settlement above. I feel that the customer should not have to say OK to the note on the screen as I feel it means that the customer agrees with owning money even if the customer does not owe money. ON the internet Dish is rated very low in customer service in fact it rates just above Comcast in service.
Final Business Response /* (4000, 14, 2015/10/22) */
October 20, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 15, 2015, we received your rebuttal, dated October 14, 2015, filed with the Revdex.com.
You continue to dispute DISH Network policy of sending a payment reminder to your TV screen that requires you to press the OK button on your remote to accept receipt of the message. You feel that this is harassment and that the message should be removed by DISH Network. You feel that by pressing the OK button you are agreeing that your account is past due. Additionally, you indicated that I hung up on you during our last conversation. You requested six months of free service.
When we spoke on October 7, 2015, I explained the procedure to remove the message. You confirmed that the message was removed. I attempted to explain the policy and you expressed your dissatisfaction. I ended the call by informing you that I would be providing a written response to your complaint.
Once again, you received the message when your account was in a past-due status. You refused to comply with the instructions you were given to remove the message. As a result, the message popped up for longer than necessary. It is DISH Network's policy to send this reminder as a courtesy to alert you to possible service interruption. It can only be removed from the screen by pressing the OK button on your remote. By pressing OK you are only confirming that you received the notification. While we regret that you disagree with our policy, your request for six months of free service is denied.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
April 25, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On April 20, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.com. You stated that DISH Network recently applied charges to your credit card account for early termination fees related to an account that does not belong to you. You requested that these charges be refunded. My three attempts to contact you at [redacted] on April 20, 21 and 25, 2016, were unsuccessful. However, I was able to leave a message and my contact information. I also sent an email to you at [redacted]@AOL.COM (copy enclosed), but I have not received a response. I have reviewed the sales call during which the account was initiated. You contacted DISH Network to establish service, providing your Social Security Number and credit card information, on July 3, 2015. Our records also indicate that you signed the contract when the service was installed. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
November 9, 2017 [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear [redacted]: On November 1, 2017, we received your complaint, dated October 31, 2017, filed with the Revdex.com. You expressed concern about how your damage claim was being handled, and you requested to be contacted. When we spoke, I informed you that I contacted our Corporate Field Resolutions (CFR) team and requested they contact you. Your case manager advised me she was attempting to reach you and the local office responsible for investigating your claim. Please continue working with CFR to resolve your claim. We sincerely regret how your issue was handled, and we hope we can bring it to a timely resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
May 13, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On May 10, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com. You said that a payment was collected from your credit card account the day after you closed your DISH Network account. You expressed concern regarding the time it is taking to receive a refund. You requested the refund, and to be compensated. When we spoke I explained that you had chosen our Credit Card AutoPay (CCA) option which is scheduled to collect a payment on the 27th of each month, and when you closed your account on April 26, 2016, it was too late to stop the CCA collection. We ask that our customers contact us at least three business days before a scheduled payment to have the CCA option removed. We received your payment through an electronic funds transfer. This requires that we hold the payment for 12 days before we can process a refund. Once a refund is submitted, it may take up to three business days to process it. Also, it may take your credit card provider an additional three business days to return your funds. Our records reflect that the refund was processed on May 11, 2016. I am unable to meet your request for compensation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
February 23, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com. You mentioned the following concerns: Billing Early termination fee Service disconnection Equipment return Customer service You maintain that you did not receive the monthly rate of $48.00 for the second year of service. Your promotion included a $25.00 monthly credit for the first 12 months. An additional monthly credit of $5.00 was applied to your account for seven months on January 23, 2015, to offset a price increase during your 12-month promotional period. These credits ended on September 8, 2015; therefore, you began to be billed the regular monthly rate of $66.99 plus tax. As a courtesy, a monthly $30.00 credit was applied to your account on August 31, 2015, for five months. The expiration of this credit along with a $5.00 price increase on January 14, 2016, resulted in your monthly rate of $71.99 plus tax, which is correct. You acknowledge that you agreed to pay an early termination fee, but claim that the fee is $20.00 per day. Your service was activated on September 8, 2014, with a 24-month commitment. The maximum early termination fee is $480.00, but it will be prorated at $20.00 for each month left in the term commitment. As you had seven months left in your 24-month commitment, the amount of the early termination is $140.00. You stated that your service was not disconnected as you requested on February 9, 2016, because you received a bill of $80.14. Our records confirm that your service was disconnected on February 9, 2016. When I spoke with you by phone on February 22, 2016, I advised you that the balance of $80.14 is not for services. The balance includes the early termination fee minus a credit balance that carried over from your previous overpayment. You indicated that you have not received a box to return the equipment and you said DISH Network should provide you with a prepaid shipping label. While the box that DISH Network provides includes a prepaid UPS label, a $10.00 fee applies for each box shipped. This fee is also included in the balance of $80.14. During our phone conversation, you stated that you received the equipment return box. You expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT[redacted] cc: Tell us why here...